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Using Automox

Sharing is caring, so we'll share our best practices and tips for using Automox. Ask your questions to make the most of your Automox experience!

  • 661 Topics
  • 2,220 Replies
661 Topics
Afonso_Alves_31
Afonso_Alves_31Pro
asked in Using Automox
Offset calendar - Calculating patches using patch Tuesday as reference

Could you request a feature to allow the calendar to have an option to calculate patch schedule using patch Tuesday as reference?

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kido1991Rookie
asked in Using Automox
API Endpoint for Policy Results Report

Hi,I apologize for my oversight in posting this question in the wrong category. I am uncertain about which category is most suitable for this query and whether it should be posed in the community section.If necessary, please feel free to relocate this post to the appropriate category, as I lack the capability to change the category myself. Thank you for your assistance.Greetings, everyone. I've noticed the presence of a recently introduced policy results report within the Automox console.https://help.automox.com/hc/en-us/articles/10402651969684-Policy-Results-Report#PolicyResultsReport-PolicyResultsOverviewI am currently exploring the feasibility of extracting data from the mentioned report through an API.Upon reviewing the available documentation, it appears that the API supports data retrieval primarily for attention reports and pre-patch reports.However, I would greatly appreciate your guidance if I have overlooked any relevant information or functionalities in this regard.Thanks.

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JohnG-Automox
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M.fernandezRookie
asked in Using Automox
Apply updates on system shutdown

Hi,We are looking for a way for Automox to be able to apply updates when a computer is shut down, like Windows Update does.We don’t know if with powershell (through a worklet) we could “tweak” the start menu so it looks like it does with Windows, with the options to “Shut down”, “Update and shut down” and so on.So we are wondering if this is something that someone else has struggled with, or if the Automox team has assessed this possibility. It would be a really convenient feature to have, so users are less bothered by the patching process, but we understand it´s a complicated issue.Do you have any idea if this is poossible through a worklet? How would you start developing it?Thanks!

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MichalRookie
asked in Using Automox
Device Encryption is suspended - can we disable that action.

Hi, We are had a problem when during installation user closed laptop lid what put PC in suspension.As Bitlocker encryption was already suspended and keys were deleted. User blocked his laptop wrongly entering passwords. . We can’t login into laptop. We have keys but they are not correct anymore. Can we disable that action so encryption never would be disabled. Cheers Michal  

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Julio MoralesRookie
posted in Using Automox
Remote Control Feature Issues

We have been playing around with the remote control feature in Automox but have noticed some stability issues where it will disconnect the remote session once or a couple of times before the remote session is finally stable and doesn’t disconnect. We do not have any firewall configuration that would cause an issue with this and the people we have supported tend to have good connection, many of them being on prem. Has anyone else run into similar issues?

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taylor.jonesRookie
asked in Using Automox
Issue with reinstalling agent on CentOS 7 linux

I have 4 CentOS 7 servers which are acting as app connectors for Zscaler Private Access. I wanted to install automox on them so the underlying OS can be patched along with our regular patching schedule. The installation worked fine but then the agent lost connection to the console. I am trying to reinstall the agent according to the instructions here: https://help.automox.com/hc/en-us/articles/5384334313108 I have already removed the boxes from the console but since the server isnt communicating with the console, it doesnt appear to be removing the agent. When i run the cmdsudo /opt/amagent/amagent --deregister I get the following error:/opt/amagent/amagent: /lib64/libc.so.6: version `GLIBC_2.28' not found (required by /opt/amagent/amagent) From what i can find, it seems that CentOS7 only supports GLIBC_2.17, but automox indicates that CentOS7 is a supported OS: https://help.automox.com/hc/en-us/articles/5352186282644-Supported-Operating-Systems Any help would be appreciated.  

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pgajwinstonRookie
asked in Using Automox
Patch Windows - How long is yours?

Hi, My name is Paul and we have been using Automox for over 2 years now. We patch 450+ servers (mix of virtual servers 2016/2019 OS)located in the US, once on a monthly basis.  Our US patch windows commonly exceed 5 hours to finish patching all servers.  We also patch about 100 servers in the Asia Pacific region, once monthly, and this patch window takes 4+ hours to complete. Wondering if this community can help in justifying if this aligns with their patch window duration.  How long are your monthly patch windows taking to complete?How many servers are you patching during these windows?  Do you have a mix of virtual servers 2016/2019 OS?How much bandwidth is your pipe your servers use to get out to the internet?  Are you pre-staging (downloading the KB’s ahead of time) prior to the start of the actual patch window? 

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JeremyChannel Partner
asked in Using Automox
Alerting

I know this has been a topic for some time, and currently my understanding is that Automox can generate some email alerts, but we want to have more focused alerting integrated with our ITSM system.We’re currently working on hitting the API to create tickets for things likeDetecting endpoints that have not been connected for X number of days Detecting endpoints that are unmanaged and need to be assigned a policy Detecting policies that have been out of X% compliance for Y number of days Some of this can get quite complex as we have to take the X number of days logic outside Automox and therefore have a method of tracking this. For example if a bunch of new updates are released we wouldn’t want to alert immediately on a policy being out of compliance, therefore we want to have some level of delay, while still picking up issues where remediation actions may need to be taken to bring a policy back into compliance. As a managed service provider, going through dashboard to see this isn’t an

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judywatsonRookie
asked in Using Automox
Compatibility Issues with Automox & Web Filtering Software

Hello, Automox users and IT professionals,I hope you're all doing well. Today, I'd like to discuss a pressing issue I've encountered with Automox while using it alongside web filtering software for managing and securing endpoints. It appears that there are compatibility challenges between Automox and certain web filtering platforms, and I'm eager to hear your insights and experiences on this matter.As an IT administrator relying on Automox for patch management and endpoint security, this tool is crucial to keeping our systems up-to-date and protected from vulnerabilities. However, since implementing web filtering software within our network, I've experienced the following issues with Automox:Restricted Access to Automox Dashboard: The web filtering software occasionally restricts access to the Automox dashboard, making it challenging to manage and monitor our endpoints efficiently.Delays in Automox Updates: Updates to the Automox platform, including patch definitions and security fixes

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AnthonyM-Automox
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pgajwinstonRookie
posted in Using Automox
Patch window duration question

We have 450+ servers (mix of virtual servers 2016/2019 OS)located in the US, and our patch windows have commonly exceeded 5+ hours to complete.  We patch these on a monthly basis. Each month, we also have to manually patch about 30-70 servers manually by RDP.  How long are your monthly patch windows taking to complete? How many servers are you patching during these windows?   Do you have a mix of virtual servers 2016/2019 OS? How much bandwidth is your pipe your servers use to get out to the internet?  Are you pre-staging (downloading the KB’s ahead of time) prior to the start of the actual patch window? In a previous month, we finally found out that we should ignore Beyond_Compare and KB890830 to prevent the update from delaying other items in the manifest.  Still having long windows, regardless of the ignoring of certain apps/KB’s - but we need help to figure out if its in our environment (network, servers, internet, etc). 

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NC_Tech1Rookie
asked in Using Automox
Device Status Stuck In Rebooting or Refreshing State

I have a couple of computers stuck in bad states on the console, one in Rebooting and another in Refreshing.I have tried uninstalling the agents, but that is not helping…. When they get readded they are right back to their bad state again. Is there anything else i can do?

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TonyPCRookie
asked in Using Automox
Issues with Automox Agent failing to start (linux)

Hi, We’re running into an issue when some of our clients just stop communicating with Automox. I can see that the status of the agent is loaded but it fails to start. The only solution i’ve found is to remove the agent and reinstall, not ideal. has anyone else experienced this? 

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phil.meadowsRookie
asked in Using Automox
Change the UI for Windows updates

Is it possible to change this UX? We are starting to roll out, and our users and reporting that this popup looks fake (like a spammy “Windows update centre” popup). Potentially if we could replace the green shield with our logo, or just remove it completely that would be better.  

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ShameerRookie
asked in Using Automox
Policy Status column Showing 'Non-Compliant' in the export report

In the downloaded report the policy status column is showing as  'Non-Compliant'. Where can I check this status in Automox portal. 

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NC_Tech1Rookie
asked in Using Automox
Bulk Apply Tags Not Working

I’m currently testing things out on a Trial version, so it’s possible I guess that it’s causing my issue.On the Devices tab I’m check boxing a few devices, then going to Actions → Apply TagsAfter completing it I get a green box that says “1 tag is being applied to # devices. It may take a few minutes to complete.” Unfortunately it never completes the tagging though. 

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TrooperRookie
posted in Using Automox
Built-in support for dynamic group assignment?

Hi everyone, Will there be any built-in support for dynamic group assignments coming to the product? For example, MS Azure has built-in features where depending on the OS, the device auto-populates itself in an assigned group upon discovery. We are a SMB running 90% on MAC, and our IT team is relatively small. They sometimes forget to log on the console and move a device from the default group to our custom groups which have specific patching policies applied to them. I think this is a feature that would greatly improve qualify of life. No one likes manual tasks! I think the core principle of the product is a cloud-based hands-off solution. I do read “Auto” in Automox! 🙂 Thank you!

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RadioRookie
asked in Using Automox
Software page - Exclude Impacted = 0

Usage question here and potentially a feature request if it’s not available.Is there a way to filter the Software page to exclude software with an ‘Impacted’ value of zero? It would be a handy way to cut down the noise in reviewing software yet to be patched. Helps identify gaps or troublesome patching areas quickly. 

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jaykimRookie
asked in Using Automox
Required software policy for offline computers

Hi. We have a few software policies that run manually. If computers were offline when the policies run manually, will they automatically deploy when they become online? If not, how to make it run when they become online?

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crodgers
crodgersRookie
asked in Using Automox
New Dashboard Widget Request - Patches Applied during x% timeframe

Just want to start and say that I love the new dashboard and the current widgets. Couple things.Would love to see a new dashboard widget that would show “Patches Applied” during that same similar timeframe as the Outstanding Patch Count widget. Maybe with one extra column showing the current week. Also if when you click in the Outstanding Patch Count, the number in the box when clicked would show the accurate systems behind those values, that would be a huge help for identifying the systems that need attention in those critical areas. 

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JohnG-Automox
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RybbigsRookie
asked in Using Automox
Does Automox recognize if patch is installed

With regards to the recent Microsoft security patch for Outlook, a number of our employees went ahead and updated O365 themselves and didn’t wait for Automox to install the patch. However, Automox doesn’t seem to recognize that the patch was already installed and keeps trying to install the patch and request a reboot.  Is there a setting to enable Automox to first check and see if the patch has been installed and/or the software is up to date and Automox need not patch that device?

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JohnG-Automox
jaldeguer
jaldeguerRookie
asked in Using Automox
This Mac device requires Secure Token User Permission

I added a new macOS device that has an M1 pro chip.  On my Automox admin dashboard I see this message for this device under the compatibility checklist - This Mac device requires Secure Token User Permission.   I am using the latest Automox agent 1.0-35.pkg.  Is there another step I am missing to install the agent correctly?Thanks.

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DHERTERRookie
asked in Using Automox
Agent installation issues.

I am trying to deploy Automox agent on windows 10/11 clients via SmartDeploy Console. The Agent installs but not checking into Automox dashboard. I don’t see the device at all. I have the command setup with the installation of the msi as follows: msiexec.exe /i "[ApplicationsFolder]\Automox Agent\Files\Application Packs\Automox_Installer-1.42.13.msi" /qn /norestart ACESSKEY=#################What can I do to get the agent to checkin to the dashboard? 

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swjpilotRookie
asked in Using Automox
Rocky Linux Support

With the move of CentOS8 to stream Rocky Linux has come out to replace it as the go to RHEL Clone.  When can we expect to see Rocky Linux as a supported OS?  Currently it detects Rocky Linux as SUSE which is weird as I would think it should detect it as CentOS or RHEL.

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Raul_MLBRookie
asked in Using Automox
Error from performRequest

I’m testing the installation of an agent on a linux system (redhat 7), the system is behind a proxy...so proxy variables are in place per documentation. After I start the service, I see its connected to our proxy but it fails to perform the request (see below). Any idea why? [root@xxxxxxx amagent]# ./amagent -c2022/03/22 14:31:58 HTTP Client Starting2022/03/22 14:31:59 NeedsInstall.2022/03/22 14:31:59 No certificate found, generating new keypair and CSR2022/03/22 14:31:59 NeedsInstall.2022/03/22 14:31:59 No certificate found, generating new keypair and CSR2022/03/22 14:31:59 ERROR: client.DoInstall(): Not installing on diag thread.2022/03/22 14:31:59 Posting /install: {"access_key":"xxxxxxxxxxxxxxx","csr":"-----BEGIN CERTIFICATE REQUEST-----\nMIICdzCCAV8CAQAwIzELMAkGA1UEBhMCVVMxFDASBgNVBAoTC1BhdGNoU2ltcGxl\nMIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAw9qMmL0NCGKz46DuHpZJ\niodbRUeUxVf2P4BwBwMSIBt9ZB1rHHtw+MFo7Sn+87X953RArfroqq/u5pS9Xtqa\nU2GmGss+NyL8kiyu2Lv0bmY7aVuYYYxCJFnBBdxrFh75yWvVH

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Gina
GinaAutomox Employee
posted in Using Automox
6 Scripts That Will Change How You Work

As we wrap up the year, it’s a good idea to take stock of what you’ve accomplished in 2022. Likewise, our engineering and IT admin experts have created a recap of their most noteworthy Worklets of 2022, one-of-a-kind automate-able scripts based on Powershell and Bash, for you. Take a look! One of these Worklets may address one of the automated actions you’ve been hoping to take in your own environment. 

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