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Using Automox

Sharing is caring, so we'll share our best practices and tips for using Automox. Ask your questions to make the most of your Automox experience!

  • 666 Topics
  • 2,226 Replies
666 Topics
AX-YazMoreno
AX-YazMorenoAutomox Employee
posted in Using Automox
🚨 Expert Insight Webinar on Analytics: IT Admins, It’s Time to Level Up! 🚨

 You know the feeling.That "why am I piecing this together in Excel again?" frustration.That "where's my at-a-glance view of what's ACTUALLY going on?" struggle.Yeah, we get it.That’s why we built the NEW Insights Analytics section in the Automox console — so you can stop being a spreadsheet ninja and start being a visibility boss. 📊 No more guessing.📈 No more cobbling together reports.💪 Just clear, actionable data that makes you look like the IT wizard you are. 🔥 Join us May 28th where we’ll: Show you around the shiny new Analytics dashboard Drop real-world tips on using it to impress your boss (and maybe get that sweet "good job" Slack emoji) Answer your burning questions LIVE  🗓️ May 28, 2025, 10:00 AM CT🔗 Register Here — It's free, you deserve this

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AX-EricBAutomox Employee
posted in Using Automox
Office Hours Q&A Session: Friday, May 16, 2025

Hello Everyone!We're inviting you to our Office Hours session today Friday, May 16, 2025, at 12 pm MST/ 1pm CT/ 2pm ETThis is a live Q & A dedicated to answering your questions!Click here to register for today’s session.

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AX-EricBAutomox Employee
posted in Using Automox
Weekly Onboarding Webinar – Join the upcoming session on Configuring Patch Policies - May 14th

Join our May 14th Onboarding Webinar focused on Configuring Patch Policies in Automox. We'll walk through best practices for setting up policies, show you how to automate patching workflows, and answer your questions live. Whether you're new or just need a refresher, this session will help you patch smarter, not harder.Click here to register!

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SteveMNovice
asked in Using Automox
Failed Device CheckIn: "dial tcp: lookup api.automox.com: no such host"

Hi AM Community,I do have an open ticket with support, but figured I’d ask here.  We were onboarded mid-January and since then we have had devices stop connecting with the console and then they are never reconnected again until we restart the client.  The agent service is still running, but the only repeated error in the logs is: dial tcp: lookup api.automox.com: no such hostWe have a mix of remote and office employees and VPN is only used to access our file server (or internal servers from the IT team).  It appears to be happening to both user types and we can’t figure out the cause.  We have no content filtering or DNS security software (unless you are in the office).The only consistent error we see is: dial tcp: lookup api.automox.com: no such hostHas anyone experienced this?  

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AX-EricBAutomox Employee
posted in Using Automox
Upcoming Office Hours Q&A Session: Friday, May 9, 2025

Hello Everyone!We're inviting you to our upcoming Office Hours session on Friday, May 9, 2025, at 12 pm MST/ 1pm CT/ 2pm ETThis is a live Q & A dedicated to answering your questions!Click here to register for today’s session. 

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ax-katbreeggemann
ax-katbreeggemannAutomox Employee
posted in Using Automox
Tip of the Week: Understanding MTTR

Every week, we’ll be sharing a short video that highlights a specific feature or use case in the Automox console. In this video, we discuss mean time to remediation (MTTR) and how you can improve your performance in this area. Our target MTTR is 7 days, and I highlight the importance of reviewing our active policies to identify those that exceed this target. Be sure to keep an eye out for the next Tip of the Week! 

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AX-EricBAutomox Employee
posted in Using Automox
Upcoming Office Hours Q&A Session: Friday, May 2, 2025

Hello Everyone!We're inviting you to our upcoming Office Hours session on Friday, May 2, 2025, at 12 pm MST/ 1pm CT/ 2pm ETThis is a live Q & A dedicated to answering your questions!Click here to register for today’s session.

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ax-katbreeggemann
ax-katbreeggemannAutomox Employee
posted in Using Automox
Tip of The Week: Our New Analytics

Introducing the Tip of the Week, a short video created by the Automox Customer Success team that highlights a part of the console you might not have jumped into, yet. This week—and the next few—we will be highlighting parts of our new Analytics dashboard, which showcases your mean time to remediation, vulnerabilities, and how your policies are performing. Check out the video below to dive in!  

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AX-EricBAutomox Employee
posted in Using Automox
Upcoming Office Hours Q&A Session: Friday April 25, 2025

Hello Everyone!We're inviting you to our upcoming Office Hours session on Friday, April 25, 2025 at 12 pm MST/ 1pm CT/ 2pm ETThis is a live Q & A dedicated to answering your questions!Click here to register for this session.

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czorichRookie
asked in Using Automox
Update Installing via Policy, but still pending?

Hello, I was running into a scenario in our Automox environment which I was looking for some additional insight.  We have a set of machines configured to run a patch only policy of a few vendor approved patches.  Overnight, the policy ran successfully however in the devices page, it appears that they still have an update pending and upon going to the device in question the KB that was installed by the policy shows as update available. 

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AX-YazMoreno
AX-YazMorenoAutomox Employee
posted in Using Automox
🚀 Meet the New Automox Tray — A Smarter Way to Restart

That’s right—we've completely redesigned how we communicate with your end-users (so you don’t have to) with deadline-based restarts. With the new Automox Tray, we’re giving you more control and a better way to communicate with end-users—without the frustration, confusion, or help desk tickets.  Why you’re gonna love it:          💥 Convenient Notifications your users won’t ignore           🔁 More control over restarts           🙌 A streamlined experience that feels more like helpful automation and less like a rogue pop-up And yeah—it looks good, too. 👀 🔍 Intrigued? Join us for our next Expert Insights webinar, where we’ll review how to restart responsibly.🗓️ Date & Time: Apr 23, 2025, 10:00 am CT🎙️ Topic: Automox Expert Insights - Leveraging the Automox Tray🔗 https://university.automox.com/best-practices-webinar-registration Bring your curiosity. Bring your questions. Restart Responsibly. 

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SteveMNovice
asked in Using Automox
Automox Agent Upgrade Timeframe

Hi everyone,Before I opened a ticket I wanted to post here.With the release of the new agent, most of our assets are up to date but we have about 150 that are still on the 2.0.29/28 version.  Most of them have been online and connected to the console, but I am wondering why they haven’t auto-updated.  Besides any thoughts about why, does anyone have a potential fix to update them?  I figured I’d give it a few weeks since the release of the new agent before asking. Thanks!

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abeidsonRookie
asked in Using Automox
Issue with new System Tray

We are having issues with users that have applications removed like, firefox or chrome, and continuously showing “Your Computer is preparing to install updates” due to a policy to update both Chrome and Firefox, and it fails for those users and never shows that their computer is Up To Date (this is happening for other applications as well but Firefox/Chrome seems to be the most prevalent offenders)  which is causing confusion with the end users and countless unnecessary calls to our helpdesk. 

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Westyy
WestyyPro
asked in Using Automox
Ansible Playbook - Removal of device from console/Uninstall Agent

Hey guys, Been a hot minute since I’ve hit up this community. Hope everyone is well! :) I understand there is a playbook for installation of the agent however I was wondering if over the years, someone has developed the reverse? Just looking to make our VM decommission process a little streamlined. Anyone know if there are any playbooks about that can cover removal of the device in the console and agent removal?Typically we just nuke the VM so uninstall isn’t really a major requirement but would be good if we could remove the device from the console.My Google-fu hasn’t had much success in landing any positive hits so figured I would try here. Thanks in advance! Westyy

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IpsifendusRookie
asked in Using Automox
Cannot Respond to Tray Notification

I’m getting a notification from Automox that my PC needs to be rebooted, but the right hand and bottom edges of the notification window aren’t being rendered, so I cannot see or click on the “Restart Now” button. Restarting from either the Windows start menu or by using CTRL-ALT-DELETE apparently does not suffice to enable Automox to actually do the necessary updates, because after such a restart the notification just comes back. The only option I have is the wait for the deadline to arrive and allow Automox to force the restart. This generally is just a minor annoyance, but if the deadline arrives while, say, I’m in the midst of a Teams meeting, it becomes a major annoyance. I’ve attempted to change my resolution and scaling, but it doesn’t change how the window looks. I’m attaching a screen capture. Any ideas what could be going wrong here?  

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Mike OKRookie
asked in Using Automox
Install Updates Notification recently started appearing

HiOur deployment has update deferral policies in place and up until recently they have been working as expected.Recently, we have been getting the following message that seems to be by-passing the deferral policies.Can anyone comment on this? Is this part of an update? And can this notification be disabled/altered.Thanks

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jlgonitzkeRookie
posted in Using Automox
New Tray = Poor End User Experience

The new end user tray experience is quite disappointing. Removing the functionality that informs users about updates or necessary closures is a significant drawback. One of the strengths of Automox was its ability to keep end users informed about updates and patches. Could you please explain the decision to launch the new Tray without the capability for custom text, which was available in the previous agent?

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Marshyp
MarshypPro
asked in Using Automox
Automox New Tray Icon - Adjust Text

Hey Ottobots! We are pleased to say that the new tray icon and notifications have started appearing for our users on Automox, however we note that this doesn’t appear to have the text defined in our policy.  Does anybody know if: We can adjust the logo and the “Automox” text to be company-branded?  We are able to adjust the text in the notification window? We would like to tell our staff WHAT is being updated, for example.  In the policies, we are currently still seeing deferral, rather than “deadline” which was announced. Does anyone know where we configure the deadline please? Thanks in advance!  

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Zach NodakRookie
asked in Using Automox
Windows 2016 Servers not updating

Good Morning, We’ve been dealing with an odd issue for the last few months on 2 of our servers when it comes to updating. We run a “patch except” policy for our servers that can be rebooted once a month to update them and without fail both of these servers will succeed in installing the update 5 times, then fail once and not actually install the updates or reflect the updates on Automox.Below is what I see when I filter the AX Activity Log for the day after running the policy. Failed to apply patches ("2024-11 Cumulative Update for Windows Server 2016 for x64-based Systems (KB5046612)" "Windows Malicious Software Removal Tool x64 - v5.130 (KB890830)" "Microsoft Visual C++ Redistributable 32-bit" "Microsoft Visual C++ Redistributable 64-bit" "Broadcom Inc. - System - 9.8.18.1"): Installed patches: "2024-11 Cumulative Update for Windows Server 2016 for x64-based Systems (KB5046612)" "Windows Malicious Software Removal Tool x64 - v5.130 (KB890830)" "Microsoft Visual C++ Redistrib

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srheinsPro
posted in Using Automox
Enforce Scheduled Reboot on Machines

I’m new to AutoMox and would like to know how to create a worklet that I can assign to a group of machines and schedule them to reboot on a monthly basis. Is this possible and how would I go about creating this worklet.

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KadThomp
asked in Using Automox
Automox System Tray Agent Beta - Popup Location

We signed up for the new system tray agent beta. I was curious if anyone knows if the location of the popup can be configured? Currently it is not popping up over the system tray. It’s popping up in the center of the screen. 

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SophiaAXCommunity Manager
posted in Using Automox
FYI: Automox's Third-Party Patching Process

The challenge with third-party patching lies in the diversity of solutions each vendor employs to distribute updates. Without a centralized solution, your teams are left juggling various update processes, creating inefficiencies and leaving endpoints vulnerable.Automox’s Third-Party Patching ProcessWe offer a cloud-native solution that simplifies third-party patching by consolidating various update methods into a single, cohesive process. Here’s how the process works from start to finish:Step 1: Inventory and IdentificationDevices are scanned to identify updates needed for first and third-party applications. The default scan interval is 24 hours, but this can be customized to meet specific needs.Step 2: Centralized Policy ManagementIT teams can implement flexible policies to automate patch deployment, allowing for consistent updates across devices without manual input.Step 3: Caching and DistributionFor macOS and Windows software, Automox caches third-party updates in its software cata

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cpletcher
cpletcherRookie
posted in Using Automox
Bulk deployment of automox agent using Lansweeper's deployment package

Hello,I was unable to find any information on Lansweeper's deployment page or on Automox on deploying the Automox agent using the Lansweeper deployment tool. This deployment package will install, and can also assign the device to the group you want. Below is how I have mine set up. Action - InstallerStep Name - Install (or whatever you want to name it.)Install File - {PackageShare}\installers\Automox_Installer-2.0.28.msi (Or when you placed the installer.)Parameters - ACCESSKEY=YOURACCESSKEY GROUP="Default Group/Group you want to assign it to"MSI Options - Install, No Restart, QuietThis will populate the result command, so below is a preview of my Result command.msiexec.exe /i "{PackageShare}\installers\Automox_Installer-2.0.28.msi" /norestart /qn ACCESSKEY=********-****-****-****-************ GROUP="Default Group/City Computers" The part for GROUP, will be the Parent group that you have set up, and then the name of the second group. Mine is still Default Group, and then the other grou

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joeattcg
joeattcgRookie
asked in Using Automox
IP based restrictions to the Automox Console

Is there a way in the console currently to restrict access to the console based on IP addresses?I know we can likely do this with SAML and utilizing restrictions with our idP of choice, but it would be ideal to lock down the console to a set of IPs that we own or operate from.This way, even if SAML breaks down, we can be sure our accounts are protected somewhat via IP addresses that we can access from. If it’s a request from support, that can work as well. But it’d be nice to have the option in console (even it means we can stub our own toes). 

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RAHULNATHNovice
asked in Using Automox
Assistance Required to Configure Install Notifications for Third-Party Applications

Hi Team,While updating the third-party application on our client device, the client needs to be informed that, before the application update, an installation notification will be triggered on the device. From this installation notification, the end user should be able to identify which applications are going to be updated on the device.We can customize the installation notification using 125 characters, but how can we use the notification to inform the user that these specific applications are going to be updated?Could you please assist us in configuring this setup?

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