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Using Automox

Sharing is caring, so we'll share our best practices and tips for using Automox. Ask your questions to make the most of your Automox experience!

  • 632 Topics
  • 2,165 Replies
632 Topics
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Nick SRookie
asked in Using Automox
Google Chrome Update Error 1603

Overnight we received at least 100 failed update notifications for Google Chrome on our endpoints. The error is pretty vague and we confirmed that on each endpoint that received the error Chrome was not updated to the expected version 131.0.6778.109. What’s even more bizarre, each endpoint that reported this error no longer shows that Chrome is installed, either directly from the Control Panel or within the Automox Console. So now those endpoints won’t get updated at all since Automox isn’t seeing Chrome installed. “Failed to apply patches ("Google Chrome"): Update of google_chrome failed with exit code 1603” I’m looking for any help in figuring out how to remediate this. I’m going to start by trying to redeploy Chrome with other tools, and pausing the original “Keep browsers up-to-date” policy that was enabled during our onboarding into the product.

693
MarkH-Automox
2 days ago
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RAHULNATHNovice
asked in Using Automox
Connection Failures Between Client System and the Automox WebSocket Server

Situation:We had scheduled a policy, but the client device disconnected two minutes before the scheduled scan.Findings:Upon analyzing the amagent log, we identified intermittent connection failures between the client system and the Automox WebSocket server (wss://api.automox.com/stomp).After a few minutes, the connection was re-established, and the server sent an install update notification to the client device.Question:What could be the potential causes of these connection failures between the client system and the Automox WebSocket server? What steps can we take to resolve this issue?

121
JohnG-Automox
3 days ago
R
RAHULNATHNovice
asked in Using Automox
How to Test Automox Notifications on Windows Manually

How can I manually test Automox notifications on a Windows device to ensure they are working properly?

231
CallmePH
10 days ago
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chris.liddiardRookie
asked in Using Automox
How to deal with Assets stuck in 'Needs Reboot'

We are aware of the issue with initiating reboots from windows and that these are not completing the required Automox reboot work. For instance if a user @10AM defers a policy reboot for 4 hours and then decides to reboot their device @1PM during lunch the reboot work is not completed. I understand this is tricky to fix. But how are people dealing with those devices as they can remain in ‘Needs reboot’ for quite sometime if no manual intervention.  Is there not a worklet that can trigger the automox notifications to say ‘click here to reboot’ or similar. Be good if the popup could remain when reboot is deferred so that reboot could be initiated from the popup. Thanks Chris

250
C
15 days ago
R
RAHULNATHNovice
asked in Using Automox
Reboot Notification Issue Post-Windows Updates

We have set up user notifications in the format shown below, but end users are not receiving reboot notifications after completing Windows updates. Could you please help with this? 

7711
R
16 days ago
M
MattEWG
asked in Using Automox
Operating System Native Reboot Integration

Hi Guys,I have previously mentioned this to support although I am not too sure if there is a procedure for requesting additional features for the Automox agent? thus thought it would be useful to post in the community to try and reach out the toe correct team\department.It would be really useful if the Automox agent was able to integrate with windows from a native OS reboot perspective. One thing I am seeing allot  is that users are postponing the reboot notifications generated by Automox and then restarting there device outside of Automox. Although patches are still being applied the Automox dashboard does not appear to be aware of this reboot and the agent continues to report  back to the dashboard that a reboot is required.If the reboot is initiated from the Automox reboot notification the dashboard updates as expected when the r the host reboots although it would be useful if there was some integration to reboots that are initiated outside of the Automox.

2381
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16 days ago
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RAHULNATHNovice
asked in Using Automox
Missing Patches in Automox vs. MS Defender Report

Why Automox is not showing us the latest patches that need to be installed. If the patches are showing up on the MS Defender report we should see them in Automox as well

181
JohnG-Automox
18 days ago
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RAHULNATHNovice
asked in Using Automox
Understanding Overlapping Policies with Varying Schedules

What will happen if you create the 2 same policies with different schedules?

461
CallmePH
19 days ago
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linhm21Rookie
posted in Using Automox
Worklet for Teamviewer Host?

Hi all, I’m currently trying to create a Worklet for TeamViewer Host to silently install on new builds. I have created an .msi file to attach to the Worklet but currently I don’t know how to bypass the installation so that it actually installs. Ideally, we would be able to silently install and grant easy access to our admin account (which is already associated within the msi install) I was wondering if anyone else has tried creating this Worklet or has any insight.

5389
M
21 days ago
R
RAHULNATHNovice
asked in Using Automox
Automox Agent Connection Issue When No User Is Logged In

Why does the Automox agent fail to connect when no one is logged in?

413
CallmePH
22 days ago
R
RAHULNATHNovice
asked in Using Automox
Microsoft Defender Blocked Suspicious OneDrive Update Attempt by Automox

We have scheduled the Apply All Patches policy for one of the Windows devices. During the patching process, an end user reported that Automox attempted to install OneDrive updates, which Microsoft Defender flagged and blocked as an unusual update operation. Could you please assist with this issue

311
jack.smith
22 days ago
R
RAHULNATHNovice
asked in Using Automox
Device Rebooted Automatically Without Reboot Notification

We have checked the option 'Do not enable automatic restart after updates are installed' in the policy and configured the user notifications as well.The devices have been patched as per the schedule and are showing 'Need Reboot' in the Automox console. After that, the device was automatically rebooted but has not received the reboot notification.Please assist with this issue. Attached is the screenshot of the user notification setup for your reference 

512
jack.smith
22 days ago
M
MohanRookie
asked in Using Automox
Device Status Shows Disconnected, but user is Logged In

Device Status Shows Disconnected, but user is active Logged In.Any Idea why this is showing as Disconnected? 

302
M
23 days ago
M
MohanRookie
asked in Using Automox
For windows If the policies have been removed from the groups, will the devices still just update on their own for MS Updates? 

For Windows If the policies have been removed from the groups, will the devices still just update on their own for MS Updates? 

243
MarkH-Automox
23 days ago
A
AOkanovicNovice
asked in Using Automox
Unusual "1" error result message

Good afternoon!Has anyone else seen or had an issue with any of their endpoints reporting back a very vague “1” in the activity log when trying to push manual updates to it? I’ve put in a ticket on this previously, but the only answer I was able to get was that it could possibly be something stopping the script from running on the computer. I am not sure what it could be since we’ve had no issues before, but this started a few weeks ago. It also seems to be random. The logs only say “Error in Wait” and are also a bit vague. I’ve tried implementing solutions such as turning the powershell mode to unrestricted on a few computers, but have still gotten the error after. The interesting thing is that we have no issues with automatic updates each night going through. It seems to only be with updates we manually push through the console. Has anyone else had anything similar or have any suggestions?Thanks

293
MarkH-Automox
24 days ago
F
Fabio BrigoniNovice
asked in Using Automox
ADM Privileges

helloToday in our environment our linux machines are managed only by automox. Linux machines do not query Active Directory and all linux users are adm of the machines.It turns out that a demand arose to remove users' privileges, making them standard users and without adm privileges.The problem is that to do this we would have to change the account type, have a local user with adm privileges and rotating password in the LAPS style and somehow block the machine from being formatted, all using automox.Would any good soul have a solution for this?

120
F
25 days ago
R
RAHULNATHNovice
asked in Using Automox
Windows KB Update Rollback Limitations

What is the reason some Windows KB updates cannot be rolled back, and why is the rollback option disabled in the bulk actions menu for specific KB updates?

341
A
25 days ago
J
JeremyChannel Partner
asked in Using Automox
Automox "Trial Expired"

Our tenants have all started displaying “Trial Extended”. These are all paid for accounts and billing is up to date yet it is displaying “Payment required” Is anyone else experiencing this issue? We logged a P1 with Automox but it seems their support only operates 9am-5pm business days.

543
S
1 month ago
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RafaelmspcRookie
asked in Using Automox
SentinelOne installation is not 100% automated.

Hi everyone. Currently I've been able to install SentinelOne via script on MacOS Monterey, the problem is that some permissions still depend on manual user actions.Is there a way to make this step via script as well?Thanks.Missing Permissions Permissions Required: The Agent is requires macOS Notification permissions. Authorize to allow full agent functionality.Missing Permissions Permissions Required: The Agent helper requires Full-Disk-Access permissions. Authorize to allow full Agent functionality.

1963
jack.smith
1 month ago
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RogierRookie
asked in Using Automox
Why does the Automax Windows client install expired certificates?

 

512
R
1 month ago
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srheinsPro
posted in Using Automox
Duplicate Hosts

I recently noticed that I had over 200 + devices in my default group and now there are duplicate devices in all my groups. Has anyone else experienced this behavior in the past hour?

30810
jack.smith
2 months ago
F
Fabio BrigoniNovice
asked in Using Automox
Error execution of scheduled policies.

Hello, I am facing error in policy scheduling. When we create the worklets, we leave the execution scheduled, but the execution does not occur. If we perform the execution manually, the policy applies normally, but the scheduling does not occur.In this case, we have two situations.Situation 1:We created 3 months ago 5 policies to remove specific browsers from linux machines. The policies work perfectly if executed manually, but if we schedule, only 1 of them is executing correctly. All are add in the same group and running at alternate times.Situation 2:We create a policy to add a mandatory software and if we run it manually, it works correctly, but we schedule the execution and the policy does not run. We have already changed it from one group to another, from one machine to another, from one to another Are we doing something wrong? Has anyone experienced this?

4911
F
2 months ago
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Mika TRookie
asked in Using Automox
PDF report with simple list of recent updated software per device

Hi,I am searching for a solution to access and export to PDF a list of recent updated software per device.I check in report section, but it does not corresponds to what I expect.The PDF I need will be sent to customers to report activities.How can I proceed ?Thanks.

151
JohnG-Automox
2 months ago
jbh
jbhPro
posted in Using Automox
How to get a list of systems that have ANY version of a specific app installed?

I am trying to get a list of hostnames that I can put into Excel for systems that have any version of Google Chrome on them. I know I can go to “software” and type in Chrome and pull a list, but the problem is that it returns results in groups, based on the version of Chrome - and there are about 50 different groups/versions… so to get a list of hosts, I’d have to click into each group and copy the hostname. Is there a way to get a simple list of hosts from Automox that have ANY version of Chrome installed?

3604
M
2 months ago
S
SophiaAXCommunity Manager
posted in Using Automox
Do you have devices running on MacOS 15 Sequoia?

Automox is closely monitoring how this is impacting our internal devices. At this point, we are not seeing any unintended consequences with the rollout of Sequoia. We have heard that other security tools are unable to maintain a connection. Automox does not run kernel apis, and we are not seeing anything out of the ordinary.

180
S
2 months ago
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