Automox Q&A

Can a feature be added to allow a default remote control setting to be set per group?

A number of our mac users have complained that their devices are rebooting unexpectedly. I’ve been testing this myself to ensure they were not just somehow missing the notifications however I’ve observed this: Device needed the 26.6.1 update. Automox notification popped up on the device stating the update required and a reboot would be required by 8pm. There was never any option presented for deferral (1,4,6 hours x2 configured). The policy executed at 4pm, so 8pm doesn’t line up with the max deferral option being taken automatically.I left the device without performing any action and it did not reboot automatically at 8pm. My notification on the mac now states the device is preparing to restart but with no indicator of when that might be, and I’m expecting the device to reboot without warning any moment. With regards to the original reboot at 8pm not happening, i assume this may have been because the device was not shutdown, but likely sleeping.Is there any way I can deduce when it mi

When updates are deployed through Automox, the end user's notebook installs the updates as expected. The user is then prompted to restart the device, and after restarting, the updates are successfully completed. The problem is that the Automox dashboard does not appear to be updating the device status correctly. Many devices continue to display a "Restart Required" status even after users have restarted their notebooks multiple times (2–3 timesthroughout the day). Can you advise what the cause of this is, is there a time delay in Automox updating the correct status?

Is there a way to list updates and associated policies? 

Hi everyoneI've been trying to automate HP driver update using the HP Image Assistant tool in silent mode. However, the process fails even before the analysis and installation parts.The command I run is:HPImageAssistant.exe /Operation:Analyze /Action:Install /Selection:All /Silent /ReportFolder:C:\HPIA\Logs /SoftpaqDownloadFolder:C:\HPIA\DriversFor troubleshooting, I have downloaded and tested HPIA from both:https://ftp.ext.hp.com/pub/caps-softpaq/cmit/HPIA.htmlhttps://printerdrivers.com/hp-image-assistant/The behavior matches exactly for both downloads.The script says it is waiting for HPImageAssistant.exe, but then it just times out and quits.Error:Timed out waiting for:C:\SWSetup\sp158107\HPImageAssistant.exeThings I've already checked:Running as administrator.Antivirus is not blocking the process.Download appears to complete successfully.HP device is supported by HPIA.Tested multiple machines with the same result.So far I have considered:The SoftPaq extraction is failing.The extrac

Did anyone else receive this message from someone at Automox?This feels as though Automox has allowed a sales/marketing person to sieve through my companies software list held on Automox for sales opportunities. This makes me very uneasy and even less inclined to use their remote access offering. Further more it will make me think twice about renewing the patching service when it comes up for renewal. I’ve had a browse of Terms of Use - https://www.automox.com/ and Privacy Policy - https://www.automox.com/. The only relevant thing I could find was on the Privacy Policy page under second 2.. but that was regarding Personal Data… I’ve been unable to find any information about how they say they will use company / patching / software data. ...2. How We Use Personal Data... Contact you with tailored advertising for products and services that may be of interest to you, including information about our products, promotions, and events as necessary for our legitimate interest or to the extent y

We are aware of the issue with initiating reboots from windows and that these are not completing the required Automox reboot work. For instance if a user @10AM defers a policy reboot for 4 hours and then decides to reboot their device @1PM during lunch the reboot work is not completed. I understand this is tricky to fix. But how are people dealing with those devices as they can remain in ‘Needs reboot’ for quite sometime if no manual intervention.  Is there not a worklet that can trigger the automox notifications to say ‘click here to reboot’ or similar. Be good if the popup could remain when reboot is deferred so that reboot could be initiated from the popup. Thanks Chris

Hi everyone, Will there be any built-in support for dynamic group assignments coming to the product? For example, MS Azure has built-in features where depending on the OS, the device auto-populates itself in an assigned group upon discovery. We are a SMB running 90% on MAC, and our IT team is relatively small. They sometimes forget to log on the console and move a device from the default group to our custom groups which have specific patching policies applied to them. I think this is a feature that would greatly improve qualify of life. No one likes manual tasks! I think the core principle of the product is a cloud-based hands-off solution. I do read “Auto” in Automox! 🙂 Thank you!

Hi,In Automox, do we have Dynamic group populated? Instead of static group or manual group? 

 Hello, I have a issue with my policies not being executed. I have a couple manual approval policies that should have been executed this morning at 8:00 am UTC+0100. Yet when went to check only 1 policy had been executed by the scheduler (see screenshot). When i then ran a policy manually it did execute so the policies work fine. here are all the policies that should have been executed: here are the settings of the scheduler. all policies have the same: The reason so many devices are compliant is because of the rocky linux GPG key issue btw.

Automox Team-  Are there any Otto’s still floating out there? Happy sec engineer here who would love to add one to my swag shelf. 

Is it possible to assign specific device group access to user ?

I’m using the worklet to delete devices after 30 days of being disconnected.  I currently have a script in Intune that should add in the access key as well as stop then start the Automox service.  This has been working for some time.However, I’m now seeing “to many Requests” within the amagent logs and devices not being added back in.  I know Automox suggests uninstalling and re-install the agent manually but within the environment and with limited numbers on my team this isn’t a viable option.I do also have the Automox agent as required within Intune so am trialling a group for uninstalling the agent to which I’ll then remove those devices and the app should re-install.Anyone got a better way and an automated way of getting devices to add back to the portal that have been deleted

We’re using Automox in a less protected environment, but I’m trying to evaluate if I can use it closer to our factory systems. Does Automox have an on-prem solution for partially air-gapped systems? It would be similar to an on-prem proxy.

Would it be possible to get a auto close/timeout on the agent? We have had some users gripe that after they click Install Updates and they install the agent window just remains open. Would it be possible to get that to auto close after X minutes?

Hello Everyone!We're inviting you to our upcoming Automox Live Q&A session Tuesday, Jan 13th at 9 am MST/ 11am ET.Have a few minutes? Bring your Automox questions — our experts will solve them live!Got a tough question? Submit it in advance by emailing our team at (success@automox.com) so we can expedite live answers.Click here to register for the session.

My place of work has a plague of computers that get filled up on the local drive by our end users which has been causing trouble when trying to use automox. So I put this question forth, if there is a way for automox to automate cleaning up space? My problem is we can’t just do a be all delete all process as our users like to save important stuff locally. We have tried to educate them not too bt it doesnt work.

How do I create an email alert that informs me when an asset has not communicated with the portal for x days?

In our Automox environment we’ve noticed an increase in users reporting updates on Windows devices taking a very long time to progress before eventually failing with error message "Something didnt go as planned. No need to worry - undoing changes. Please keep your computer on."The whole process seems to take about 30-45 minutes, and there were no errors listed in the effected devices activity logs. Has anyone else noticed this behaviour?

Hi everyone,We’re planning to expand our IT operations team with remote IT admins who will be managing endpoints and creating Worklets in Automox. We’re exploring best practices for onboarding and enabling remote hires efficiently.Has anyone worked with remote IT talent sourced through a remote recruitment agency like CrewBloom? I’m especially interested in: Strategies for giving remote admins secure access to endpoint environments Tips for training them on creating and managing Automox Worklets effectively Collaboration methods for distributed teams to maintain and deploy scripts across Windows, macOS, and Linux Any advice, examples, or lessons learned would be greatly appreciated!Thanks in advance.

I have been looking to get the details of users who performed what action in Automox and I don’t see it anywhere. Please have this fixed as this is a critical audit requirement

We have a Windows 11 Golden Image running for VDI.We noticed that MS Teams wasn’t being upgraded to latest version.I found a worklet.Windows - Software Lifecycle - Upgrade to the New Microsoft Teams (MSIX)I created a policy from it and assigned to that specific VM.The initial evaluation code runs and comes back with:The New Microsoft Teams client is already installed. Device is compliant.This is not true because when I check the version installed its: 2025 July 25 [removed by moderator] .8024 and of course, latest version is 2025 November 19 [removed by moderator] .7193 Version update history for Teams app deployments - Office release notes | Microsoft Learn When i look at the powershell code it’s running, the Evaluation Code checks the package name:# Defining the New Teams package$package = 'MSTeams_8wekyb3d8bbwe'I also check the version on the golden image and it matches this team:PackageFamilyName : MSTeams_8wekyb3d8bbwe but obviously something is off because the VDI doesn’t ha

We have Automox deployed on our users devices and overall it is great for keeping devices up to date, but if a device has need of updates that we can see on our console, the icon on the users device still says that it is up to date?

Hi, After following this documentation, as well as enabling and configuring the “Enable Apple Silicon Patching” worklet (with the correct admin credentials) I have been unsuccessful in my attempts to remediate the `_automoxserviceaccount` SecureToken authorization.First I tried sudo /usr/local/bin/amagent --adminuser '<admin_username>' --adminpass '<admin_password>' but received: ENABLE Automox service account given account not found  I tried this remotely (via mdm) and locally, same result. I confirmed that _automoxserviceaccount exists at /Local/Users/_automoxserviceaccount The admin user has SecureToken enabled Then I tried the supplied automox worklet “Enable Apple Silicon Patching” I supplied the same valid as variables in the worklet: SECURE_TOKEN_ACCOUNT="_automoxserviceaccount" SECURE_TOKEN_ADMIN_USER="<Admin user>" SECURE_TOKEN_ADMIN_PASSWORD="<Admin Password>" This did not use the supplied creds and instead prompted the logged in user to en

Hi all, We are having an issue whereby our Office 365 updates are forcing apps to close and restart. This is happening to some VIP users and as a result they are complaining to IT about applications closing on them. Whilst this mostly recovers, the disruption whilst working is not ideal and it also doesn’t recover things like Mimecast searches (within Outlook via the addin).  We would therefore like to approach this with a separate worklet or update policy to update just Office365.  Does anybody have any recommendations on this one? Perhaps a Worklet whereby I can trigger a notification that the application will update in X minutes, and provide a user-friendly warning to the user (if it detects that the office apps are open). Alternatively, if we can update but not restart the app, and then apply the changes on the next restart of the apps (or device) that would be ideal.  Thanks in advance!