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Morning, y’all - Chad here…Happy Almost Migration Day! We’re moving to the new platform this week, and going read-only on Discourse today. We’ll have some details coming to everyone in an email tomorrow, but as with any technology, moving to a new platform has caused some shoelaces to come untied and more than a couple of snowman’s hats have been blown off, technically-speaking. It’s all good, but bear with us while we spin up. Moving from an open-source platform to something like what we’ve got now - with analytics, integrations, gamification, etc - is like going from a golf cart to a dadgummed '91 IROC, with the T-tops. We’re really excited for what’s to come, but it will be a bit of an ongoing process, as we continue to tweak the design, functionalities, and content. And that’s where you come in… This is still your Community, and if something doesn’t work as well as it used to (or simply doesn’t work), please let us know! With the holiday next week, things will be pretty chill for
Taking remote control of a user’s device can be the most effective way to resolve their issue quickly. But the jostling between yet another tool can make it complicated and slow your response time. Unlock faster, easier troubleshooting with Automox Remote Control! Now, you can access, investigate, and fix issues on Windows 10 and 11 devices from the same cloud-native console and agent you use for endpoint management. With Remote Control (limited availability), you’ll consolidate your tools down to a single solution that shortens your time to resolution while keeping your users happy and productive. It can’t get any easier than that!
Release OverviewAgent 1.0.39 is a minor release that addresses multiple issues.This release is for all supported Windows, Mac and Linux operating systems. Changes / New FeaturesIncreased password complexity for Automox Service AccountNote: see below for additional details. Bug FixesThe amagent directory is not removed after agent uninstall on Windows Multiple agent processes causing high CPU usage Notifications user responses are lost on agent restart Agent service disconnects when Linux devices sleep or STOMP connection is severed and does not reconnect Windows Agent build for version 1.0.38 shows version 1.0.37 on executable file properties Automox Service Account Change Details Enabled by default for agent versions 1.0.39+ Password Complexity Rules Minimum password Length: 32 Password must contain at least one letter and one number New for Agent 1.0.39: Password cannot contain repeating, ascending, and descending character sequences New for Agent 1.0.39: Minimum number of co
Wednesday, June 29th at 12 pm ETRegister now for the upcoming Automox product roadmap discussion led by our Product Management team. During this webinar you will:Learn about product features and fixes recently released Hear what exciting new product enhancements the teams are currently working on Be able to collaborate on ideas for future enhancements to the Automox platformPlease register to join us for this month’s session!
Hello, Automox Community!Vania here 👋 , Product Manager at Automox.I’m excited to announce that our new user role, Patch Operator, is now available!We’ve been hearing from users that they’d like a user role that does not have the ability to create or modify Worklets. For this reason, we’ve created a new role that still has full permissions for patch policies, but does not have “create” or “modify” permissions for Worklet and Required Software Policies. The Patch Operator role, however, can still run Worklet or Required Software Policies.With the addition of this role, we also changed the name of the “Patch Administrator” role to “Zone Operator” in order to better align with this role’s permissions. Here are some screenshots of the new role:Assign a user to multiple zones as a Patch OperatorAdd a user to a zone as a Patch OperatorFor additional information, check out our user documentation.Let us know what you think of the new role in the comments below!Vania
We’re very excited to announce the release of a newly developed Automox application that will enable users to easily interact with CrowdStrike’s Real Time Responder APIs to deploy Automox Agents through their existing CrowdStrike footprint. Additionally, you’ll be able to set up a recurring schedule to ensure that Automox Agents are always up-to-date and present across your CrowdStrike footprint. Please find the downloadable files and step-by-step instructions here: Automox Agent Deployer | Automox Knowledge Base Let us know if you have any questions or concerns. CC: @tyler.schmidtke
Agent 38 ReleaseWe are very excited to announce the GA of Agent 38! Agent 38 is available in the console as of this publication for download. Phased upgrades will begin Wednesday, April 21st.This release resolves an issue affecting Agent 37 of high CPU utilization during command execution across all devices. Operating System Support:This release is for all supported Windows, Mac and Linux operating systems. Known Issue:High CPU utilization sporadically affecting macOS devices has been identified as a result of an edge case in our multi-threading logic. A fix for this issue has been identified and will be released in Agent 39.Workaround: If encountered, restarting the Automox agent will restore normal CPU usage Status: Agent 39 will be released in the next 4–6 weeks
Hi, everybody - Chad here. We’re all extremely stoked to announce the release of Vulnerability Sync! This feature will help to dramatically reduce the time required to remediate vulnerabilities from days/hours (across multiple teams) to minutes, with a single click from one operator. Vulnerability Sync provides actionable insights based on data from Technical Partners including CrowdStrike, Rapid7, and Tenable that help IT teams quickly identify, analyze, prioritize, and remediate vulnerabilities. In short, you’ll download a vulnerability report from a 3rd-party scanner, then upload that into the AX console. You’ll need to make sure the report lists hostnames and CVE IDs, as these are crucial to the sync. Then, simply upload the CSV file: Once that’s done and processed, you’ll be able to create and execute a number of tasks: Vulnerability Sync is currently available to all new and existing AX customers! You can read more about it here., and our Support Team has some great documenta
Agent 37 ReleaseWe are very excited to announce the GA of Agent 37! Agent 37 is available in the console as of this publication for download. Phased upgrades will begin Wednesday, March 30th.Agent 37 is a maintenance release that lays the groundwork for future platform enhancements. In this release we’ve added a support enhancement and a security enhancement. This release brings all OS’s up to the same agent version. Please see below for enhancement details. Operating System Support:This release is for all supported Windows, Mac and Linux operating systems. Support Enhancements:We’ve added the UUID back into the agent logs to aid in correlation when troubleshooting agent issues. Security Enhancements: CVE: CVE-2022-24308Title: Information Disclosure via Install Process. CVSS 4.4Automox Agent prior to version 37 on Windows and Linux and Version 36 on OSX could allow for a non privileged user to obtain sensitive information during the install process.
Hello Automox Community! I’m Tyler Schmidtke, one of the engineers on the Integrations team at Automox. We’re very excited to announce the release of our new integration partnership with ServiceNow, the Service Graph Connector for Automox!The Service Graph Connector for Automox is a ServiceNow native integration that is certified by ServiceNow as part of their Service Graph Connector program. If you are currently using ServiceNow as your CMDB, you may be familiar with the Service Graph Connector program, which unifies the CMDB experience across many of the import sources available in the ServiceNow Store, which now includes Automox.This initial release focuses on importing new computer configuration items (CIs) into the CMDB based on devices available in Automox zones (or organizations) that you select for import. In addition, existing CIs are updated when matching details are found between a device in Automox and a CI in ServiceNow. The import includes many of the key details that you
Hello and HAPPY NEW YEAR, Automox Community! Can you believe it’s 2022, already? Well, I’d love to start off the new year with a feature update! Pleased to announce that we’ve made some changes to our Overview Report!We made the following enhancements to this page: The most obvious change is the STYLING. This report now uses newer design elements and a more modern look and feel. The Overview Report was one of the few pages left that we needed to update and modernize. We are so stoked that we almost have all pages using our modern and distinctly Automox styling! This report is now mobile-friendly for any of you on-the-go power users. Lastly, we’ve added links from this report to a filtered Devices page so that you can quickly locate any devices that need attention. Here are some screenshots of the new and improved Overview Report:Updated Overview Report Now Mobile-Friendly!On top of that, we also updated our Weekly Summary E-mail, which is an auto-generated e-mail Automox sends out
Hello Automox community! My name is Eric Huber and I’m the new Agent Product Manager here at Automox. I am excited to announce that Agent 36 is now available to download in the Automox Console! This release is for Mac devices only. Here’s what’s new: New: Enhanced patching capabilities for all supported macOS operating systems (Intel & Apple Silicon). To reiterate, the below operating systems are supported: macOS 10.15 “Catalina” (Intel) macOS 11.x “Big Sur” (Intel & Apple Silicon) macOS 12.x “Monterey” (Intel & Apple Silicon) Change: The commands to enable the Automox Service Account for patching Apple Silicon devices have changed. IMPORTANT: the old flags will no longer work on Agent 36. Please review our updated documentation here. New Flags--automox-service-account <enable|disable>--automox-user-prompt <enable|disable> Change: The user prompt will appear immediately for entering a password after running the --automox-user-prompt ena
Hello, Automox community!Wanted to share some enhancements we’ve made to Automox this past week!Software Page Export The Software page can now be exported! This is really helpful for when you want an inventory of all the software in your environment.Export Option on the Software Page Activity Log ImprovementsWe’ve also prettified the log output in the Activity Log so that it is easier to read and get a sense of what happened to a device:Prettified Log Output in the Activity Log Let me what you think in the comments! Cheers!Vania
Happy hump day ya’ll. We’re very excited to announce that we’ve just pushed reboot notifications and deferral options for Worklets live! Previously, Worklets were only able to be scheduled, however, reboot notifications and deferrals were not available. This is a powerful feature as it offers users the ability to run custom evaluation and remediation scripts, and assuming this is enabled, devices that successfully receive remediation script will reboot respecting the notifications and deferrals configured in the Worklet policy. Some interesting use cases that you might consider: Reboot only recurring policy for all targeted devices with notifications and deferrals Reboot prior to policy run or during scheduled maintenance windows And many more! We’ll have Product Docs up shortly, but you can access this feature by going to Create Policy > Worklets > Enable Automatic Reboot After Updates Are Installed. (Note: all existing Worklets will default to disabled, but can be updat
Hello Community! Agent 35 is now available to download in the Automox Console. This release is for Mac devices only.Here’s what’s new:Fix: users experience unexpected reboots on macOS devices after deferring a reboot. Fix: agent does not always reconnect after the device wakes from sleep (Mac devices only). Fix: an M1 Mac user might be mistakenly prompted by the agent when they do not have the appropriate permissions to grant secure token access. Fix: notifications displaying “Terminal” on macOS 12 (Monterey). Change: agent log files will be written to /var/log/amagent.log instead of /var/log/system.log. Change: the Apple Silicon (M1) user prompt is now disabled by default. New: macOS 12 Monterey support. New: IT Admins can run a command against the Automox Agent, on each Apple Silicon (M1) Mac device, to grant secure token access to the Automox service account. These permissions are needed to install macOS updates (e.g. patching from 12.0 to 12.1) on Apple Silicon devices using the ag
Hey folks, quick AXAgent update: Automox Security and third-party security researchers have discovered two high severity vulnerabilities in the Automox Agent: CVE-2021-43326 and CVE-2021-43325. These vulnerabilities impact Windows devices only. A non-administrative user can leverage these vulnerabilities to read and write content to the Automox execution directory, which can then execute commands with elevated privileges. CVE-2021-43325, The Automox Agent Version 33 incorrectly sets permissions on a temporary directory while running in Windows environments. CVE-2021-43325 has a CVSS score of 7.8 (High). Automox has fixed the directory permissions.CVE-2021-43326, The Automox Agent prior to Version 32 incorrectly sets permissions on a temporary directory while running in Windows environments. CVE-2021-43326 has a CVSS score of 7.8 (High). Automox has fixed the directory permissions.Starting on Thursday, November 12th we began a phased rollout of the Automox Agent 34 release for all Windo
Hello Automox Community! I’m Vania 👋 - a Product Manager here at Automox! I’m excited to announce that we’ve released “Flexible Device Targeting” today. With Flexible Device Targeting, you will see a new option called “Device Targeting” while creating and modifying policies that allow you to create filters based on the following device attributes: Tags Hostname OS IP Address Any policies that have device targeting enabled will only run on devices that match the device filters you’ve created. With this new capability, policies become even more flexible as you will now be able to run policies on a subset of devices regardless of what group the devices are in. In the following screenshots, you can see the new section called “Device Targeting” as well as the “Preview Impacted Devices” pop-up that shows you in real-time the devices the policy will target. Screen Shot 2021-07-06 at 3.47.25 PM2446×1324 258 KB Screen Shot 2021-07-06 at 3.47.42 PM2446×874 141 KB Screen Shot 2021-
It worked! Okay, there’s still a lot of dust and yes it’s a white background (which we may update), but overall, what’s your feedback? Keep in mind we still haven’t dumped tons of content or enabled a lot of the “fun” stuff - just trying to get all the technical stuff worked out first. Speaking of....there’s a chance or two for hiccups this weekend, obviously. If you see any, please let us know - you can either DM me or @Brittany, or email us at email@example.com.
Happy Monday, y’all…Chad here. Now that I’ve gotten that oxymoron out of the way, I just wanted to remind everyone that the current Community is going read-only tomorrow morning. You’ll no longer be able to post or comment, but you’ll still be able to search for past threads, answers, etc. If you have any questions you can always email me or hmu over on the Community Slack. Stay tuned! 🤘 🤞
Hello Automox Alive! Chad here. We have some really exciting news to share with you: We’re moving! Well, not physically…but we are migrating the community to a brand new platform. In the coming weeks, you’ll see a shiny new layout, more specific categories, a ranking system, updated badges, and more! Plus, we’re introducing a content hub filled with plenty of videos and articles to help you learn more about Automox and the world of IT operations. More on that to come… Now, this does mean that the community will be Read Only for a couple of days as the team finalizes the migration. You’ll still be able to visit the community but you won’t be able to create any new discussions. This will be happening on November 16th and 17th, so be sure to ask any questions you have now! This has been in the works for quite some time and we’re excited to finally bring this incredible community experience to you. We hope to see you again for the launch on November 18th! Feel free to hmu with any question
Hello Community! Next week we will begin a phased upgrade rollout of Agent 33. The new release is available now for manual installations. This release includes two changes, both for Mac devices only: Fix for an intermittent issue that caused Mac user devices to unexpectedly reboot after a deferral. The Automox Agent can now apply macOS updates on Apple Silicon (i.e. M1) devices. Note: for M1 support, the Agent will create a local service account on Apple Silicon devices only. Please see this page for additional details. The agent will automatically update to the latest release across your endpoints. If you have any questions or wish to delay the Automox agent from automatically updating in your organization, please let Automox Support know at firstname.lastname@example.org.
Happy Friday, everybody. We’re all extremely excited to announce our new integration partnership with Splunk! In short, the add-on(s) will allow data from Automox to be ingested & displayed on a dashboard in Splunk (Enterprise or Cloud). By using a combination of the Technology Add-On and the Dashboard for Splunk, users will be able to visualize and search across the data imported from Automox. Personally, I think it’s awesome to partner with a SIEM solution like Splunk! Some key benefits include: Faster Data-Driven Decisions: Triage events faster with access to merged contextual data with Splunk data sources. Cross-Team Visibility: View a single source of truth for quick operational and security decisions. Customizable Alerts, Reports, and Visualizations: Uncover device patterns and trends with enriched data insights and viewing capabilities. Documentation from our Support team can be found here, and includes how-to’s for installation, configuration, troubleshooting, and more.
Bring radical efficiency to your custom integrations with the all new Automox Software Development Kit (SDK) for Python. Our SDK is built on top of the REST API, so you can accomplish more with fewer lines of code and no library maintenance. Write applications to create device groups in Automox based on your Active Directory Organizational Units or ServiceNow CMDBs. Or, accomplish a more specific use case and update devices in Automox with a CSV file. Whatever your use case, our SDK will empower your teams to create bespoke solutions to your organization’s unique IT challenges.To access and download the SDK, visit our Github page. Big thanks to @Peter-AX who wrote most of this while I was taking a nap at lunch. 🤘
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