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Question

Needs Restart Not Showing Correct Status

  • August 11, 2026
  • 1 reply
  • 18 views

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When updates are deployed through Automox, the end user's notebook installs the updates as expected. The user is then prompted to restart the device, and after restarting, the updates are successfully completed.

 

The problem is that the Automox dashboard does not appear to be updating the device status correctly. Many devices continue to display a "Restart Required" status even after users have restarted their notebooks multiple times (2–3 times

throughout the day).

 

Can you advise what the cause of this is, is there a time delay in Automox updating the correct status?

1 reply

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  • Community Manager
  • August 12, 2026

Hello! Would you mind opening up a support ticket so our team can take a closer look? Thank you! Here’s how!