A number of our mac users have complained that their devices are rebooting unexpectedly. I’ve been testing this myself to ensure they were not just somehow missing the notifications however I’ve observed this:
Device needed the 26.6.1 update. Automox notification popped up on the device stating the update required and a reboot would be required by 8pm. There was never any option presented for deferral (1,4,6 hours x2 configured). The policy executed at 4pm, so 8pm doesn’t line up with the max deferral option being taken automatically.
I left the device without performing any action and it did not reboot automatically at 8pm. My notification on the mac now states the device is preparing to restart but with no indicator of when that might be, and I’m expecting the device to reboot without warning any moment.
With regards to the original reboot at 8pm not happening, i assume this may have been because the device was not shutdown, but likely sleeping.
Is there any way I can deduce when it might decide the reboot from it’s current state?
If the device needs to be on and ‘active’ for those reboots to occur, should policies execute earlier in the day rather than EOD to prevent devices sleeping?
How come I’m not presented with any deferral options besides ‘restart now’?
Apologies for the barrage of questions, I appreciate any help that can be provided as some of the users are quite irate when it drops them mid-meeting.
