Using Automox

Sharing is caring, so we'll share our best practices and tips for using Automox. Ask your questions to make the most of your Automox experience!

  • 577 Topics
  • 2,025 Replies

577 Topics

M
MD Shoaib PashaRookie
shared in Using Automox

User - Roles and Permissions

Hi Team,As per the below article, Automox supports six role-based access controls (RBAC). But in the same doc we have one more role named as Helpdesk operator, and it has privilege to take Remote session as well. By default, does this role only used by Automox Support Team? or it can be assigned this role to Zone users?Ref: Roles and Permissions – Automox Thanks,Shoaib

1
MarkH-Automox
4 days ago
M
MD Shoaib PashaRookie
shared in Using Automox

OS Patch Management

Hi Team,While creating Groups we have a session called OS Patch Management. Where under that we have settings only for Windows and macOS nodes, so we need to know for Linux which is the recommended settings to be used?Can you please confirm if these settings applicable for Linux OS? if yes, what are the recommended settings to be used?If this Session is not applicable, then what settings do we need to be set?Ref: OS Patch Management Settings for Groups – AutomoxThanks,Shoaib

2
M
4 days ago
C
CNYMetalGuyRookie
shared in Using Automox

Automox confusing host names/fqdn

I am onboarding my devices having come from another product. I am having issues correctly onboarding my 4 DNS servers (ubuntu) and my webserver (ubuntu)  I onboarded my webserver first, it registered and initially displayed the correct info in the System Details. I proceeded to onboard DNS01 and I received the Slack message it hit my account. When I went to device details DNS01 is not in the list and my webserver is now displaying the DNS01 fqdm in system details. Any ideas to either correct this within the GUI or manually edit the details on the endpoint?

2
C
6 days ago
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pgajwinstonRookie
shared in Using Automox

Filter on critical severity - Is your filter working?

For the past 2 months, our console fails to be able to report on severs that have high or critical severity. We are seeing an issue again when we try to filter devices by Severity for Critical or High patches, where it fails to load any devices.    We have a major patch window coming up on Saturday, and not having this available will mean that we need to manually verify patching on the majority of our servers, which is not acceptable. Is anyone else seeing this or is this local to our Automox console?

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B
15 days ago
M
MD Shoaib PashaRookie
shared in Using Automox

Windows Firewall whitelist

Hi Team,We have disable Domain Firewall and we have Private and Public FW enabled on End nodes. In this case, do I need to allow below URLs on my all-End node’s Local firewall? to fetch updates from Microsoft. Windows OS - We might choose to apply a rule to permit HTTP RANGE requests.[RS1]    •             *.download.windowsupdate.com •             *.dl.delivery.mp.microsoft.com •             *.delivery.mp.microsoft.com Devices can reach necessary Windows Update endpoints through the firewall TLS 1.2  *.prod.do.dsp.mp.microsoft.com HTTP      emdl.ws.microsoft.com HTTP      *.dl.delivery.mp.microsoft.com HTTP      *.windowsupdate.com HTTPS   *.delivery.mp.microsoft.com TLS 1.2  *.update.microsoft.com TLS 1.2  tsfe.trafficshaping.dsp.mp.microsoft.com  

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AnthonyM-Automox
15 days ago
A
aparkerRookie
shared in Using Automox

Install PowerBI

I’m trying to install Microsoft PowerBI but I am running into a wall. I am doing it through the “Required Software” option for installing programs. I am using the following powershell to install it:msiexec.exe /i "\\xxxxx\xxxxxx\Install Files\Power BI Desktop\PBIDesktopRS_x64.msi" /quiet ACCEPT_EULA=1 This exact powershell line works outside of automox and I can’t understand why it’s not working within the console. For added confusion, Automox say that it was successfully installed on the target computer but when I look at the programs installed on it that is not the case. Any direction would be greatly appreciated!

2
A
28 days ago
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pgajwinstonRookie
shared in Using Automox

Filter on critical severity - Not working

For the past 2 months, our console fails to be able to report on severs that have high or critical severity. We are seeing an issue again when we try to filter devices by Severity for Critical or High patches, where it fails to load any devices.    We have a major patch window coming up on Saturday, and not having this available will mean that we need to manually verify patching on the majority of our servers, which is not acceptable. Is anyone else seeing this or is this local to our Automox console?

0
P
1 month ago
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NvlddmkmRookie
shared in Using Automox

Feature Request: Better Schedule Granularity

I understand Automox is meant to be streamlined/simplistic; however, the scheduling system, in my opinion, is too simple and should offer more granularity.  An example being, if I want to exclude patching the entire week of Patch Tuesday - this is not feasible with the current calendar because it goes off the date of the week, not the day of the week.  So if I excluded week 2, that could start on a Monday, a Thursday, etc.I understand we can use advanced patch policies to use offsets for patch age, but that makes scheduling ironically overly complicated. A seemingly simple fix would be to add optional CRON expressions.  I see many platforms doing this, allow basic calendaring with a checkbox to utilize CRON if you want to implement a more advanced schedule.

0
N
1 month ago
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cbielawskiRookie
shared in Using Automox

Same patch being installed daily

We are using a patch all except policy for all of our desktops this runs daily at 10:30am.  It has been working great the first month we were using Automox but now it seems to be installing the same update daily with no errors.  It wouldn’t be such a problem however it causes a reboot prompt everyday now at 10:30.  I’ve looked through the reports and I am not seeing any errors.  Even for those who have rebooted it still prompts a reboot daily. Any thoughts or ideas? 

1
S
1 month ago
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dkehoeRookie
shared in Using Automox

FEATURE REQUEST: Fix the calendar

I'm switching from another patching solution and everything is scheduled off Patch Tuesday. I'm noticing that my schedule for November will start patching on the week BEFORE Patch Tuesday. I've also noticed that there are certain days that I cannot patch, for example, I couldn't patch on Sundays this month because the 2nd Sunday this month was a week before my patch window.This way of doing scheduling doesn't make any sense and it needs to be changed. When patching is entirely based off of Patch Tuesday, it would make sense that patching software works off of that schedule as well.

2
jack.smith
1 month ago
jack.smith
jack.smithAll Star
shared in Using Automox

Automox Agent Blank DetailsNew

I’m curious if anyone else has run into this and has a solution. The device details page remains blank on 1% of agents ~765 total workstations.Running locally: Get-WmiObject Win32_ComputerSystem shows error “get-wmiobject : Invalid class "Win32_ComputerSystem" winmgmt /verifyrepository shows WMI repository is consistent  

3
jack.smith
1 month ago
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jklimczak_TWCRookie
shared in Using Automox

Custom Fields

It would be advantageous to have the capability to generate a customized field for each device and associate a worklet to retrieve specific data for that device.For instance, this could be utilized for retrieving warranty information, checking the existence of a registry key, or gathering custom file details.

7
E
1 month ago
J
jake.gRookie
shared in Using Automox

Automox Communication Exclusion in Crowdstrike Network Containment Policy

Hello,I am seeking assistance to exclude Automox from Crowdstrike Network Containment Policies, allowing the Automox agent to communicate with the cloud even when containment/isolation measures are in lift.Crowdstrike Falcon presently accepts only IP ranges for Network Containment Policy input due to security concerns related to domain names, as detailed here: Crowdstrike Discussion.Automox provides a list of URLs used for agent-cloud communication, outlined in this guide: Automox Agent Firewall Allowlisting Rules. I am exploring methods to obtain Automox Cloud's IP range for exclusion. Would it enough to use the IP result from "nslookup api.automox.com"? Please give some advice, many thanks!Best regards.

0
J
1 month ago
A
adambRookie
shared in Using Automox

Total Devices through API

Is there a way to get a count of total devices through the API without getting all devices through the servers endpoint?

3
SRC
1 month ago
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charlesdevisRookie
shared in Using Automox

Has anyone successfully deployed Edge Computing solutions with Automox?

Hello Forum Members,I hope this message finds you all well. I am reaching out to the community today with a specific inquiry regarding the deployment of Edge Computing solutions in conjunction with Automox. I'm eager to learn from your experiences and gather insights into the feasibility and best practices for such implementations.To provide a bit of context, my organization is actively exploring the integration of edge computing into our IT infrastructure to enhance our operational efficiency and reduce latency for critical applications. We have been long-time users of Automox for managing our endpoints, and we believe that combining these two technologies could be a powerful solution.I am keen to hear about your real-world experiences and any lessons learned from your deployments. Your insights will be immensely valuable to us as we embark on this journey.Feel free to share your stories, tips, or any resources that you believe would be helpful in our exploration of this integration.

0
C
1 month ago
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ivicavRookie
shared in Using Automox

Agent instalaltion automation

Hi, I am trying to install automox agent automatically using Puppet. Issue is I have no way to check if agent is registered properly on automox, so every time puppet agent is starting deregistration and registration again. I tried to use agent to show me a group that node belongs, but there is no way to do it. I looked at API doc but I do not see a way to pull to which group node belongs.  Is there any way to check from node itself if agent is already registered or not?

1
E
1 month ago
J
jfranciscoRookie
shared in Using Automox

Microsoft Teams failing to apply patch because it is currently running.

Any solutions to the output below? We have such low compliance because everyone uses Teams. Failed to apply patches ("Teams Machine-Wide Installer..."): Error: Microsoft Teams is unable to patch because it is currently running.

3
B
2 months ago
K
Karolina HalaRookie
shared in Using Automox

Black screen on the servers

I’m not sure if this is Automox related but our company keeps having a black screen issue. It looks like the update is downloaded and the server is looking a reboot but if we don’t reboot the server I’ll will just sit on a black screen and we can’t login to it- this is causing issues because some applications won’t run. In this situation we need to use nutanix to reset the servers and it does install the updates then.Have you heard about this issue before? What is the fix for it if a policy which is supposed to reboot servers over weekend doesn’t work? 

1
S
2 months ago
N
Nick SRookie
shared in Using Automox

OOB Web Browser Update Policy Installing CUs?

When we first implemented Automox we created the suggested “Keep browsers up-to-date” policy available on the console’s front page. I recently saw this installed KB5030216 overnight on a few VMs with the policy applied. Has anyone else seen this behavior? Is this because “Everything Microsoft Edge” is included in the policy?

3
N
2 months ago
D
Darth VannessRookie
shared in Using Automox

Automatic Reboot

I started my computer up this morning and was prompted with an Automox popup saying that my computer was going to restart in 5 min. I was not given an option to defer. Normally we give two deferal options and allow the person to defer three times max. So Im wondering is, even though my computer was turned off, Automox took the automatic deferal options and now that my computer is on, is forcing me to reboot? Hopefully that makes sense.  If that is the correct, how do you handle that? We dont want people turning on their computers, and getting prompted to have to reboot 5 min into their work day.  Thank you, Greg

2
D
2 months ago
D
Darth VannessRookie
shared in Using Automox

Deferals

Is there a report that I can create or customize to show who has defered updates and reboots? Thank you,  Greg

0
D
2 months ago
C
ceconomonRookie
shared in Using Automox

NOT Compatible With Automox - Windows Update Server

I have several Windows servers that the Automox agent reports and issue with the Windows update server.Connectivity to Patch Source:Windows Update ServerThere is no problem with using Windows Update locally on the server. I had to resort to using it locally to patch this server. I had opened a support case on this and was told to contact Microsoft support. This response made no sense and I told the engineer that. I'm supposed to contact MS support and tell them there is an problem with Windows Update working on a server when it is working as expected.

4
DavidV-Automox
3 months ago
Afonso_Alves_31
Afonso_Alves_31Pro
shared in Using Automox

Offset calendar - Calculating patches using patch Tuesday as reference

Could you request a feature to allow the calendar to have an option to calculate patch schedule using patch Tuesday as reference?

9
DavidV-Automox
3 months ago
K
kido1991Rookie
shared in Using Automox

API Endpoint for Policy Results Report

Hi,I apologize for my oversight in posting this question in the wrong category. I am uncertain about which category is most suitable for this query and whether it should be posed in the community section.If necessary, please feel free to relocate this post to the appropriate category, as I lack the capability to change the category myself. Thank you for your assistance.Greetings, everyone. I've noticed the presence of a recently introduced policy results report within the Automox console.https://help.automox.com/hc/en-us/articles/10402651969684-Policy-Results-Report#PolicyResultsReport-PolicyResultsOverviewI am currently exploring the feasibility of extracting data from the mentioned report through an API.Upon reviewing the available documentation, it appears that the API supports data retrieval primarily for attention reports and pre-patch reports.However, I would greatly appreciate your guidance if I have overlooked any relevant information or functionalities in this regard.Thanks.

1
J
3 months ago
M
M.fernandezRookie
shared in Using Automox

Apply updates on system shutdown

Hi,We are looking for a way for Automox to be able to apply updates when a computer is shut down, like Windows Update does.We don’t know if with powershell (through a worklet) we could “tweak” the start menu so it looks like it does with Windows, with the options to “Shut down”, “Update and shut down” and so on.So we are wondering if this is something that someone else has struggled with, or if the Automox team has assessed this possibility. It would be a really convenient feature to have, so users are less bothered by the patching process, but we understand it´s a complicated issue.Do you have any idea if this is poossible through a worklet? How would you start developing it?Thanks!

2
M
3 months ago
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