Skip to main content

Using Automox

Sharing is caring, so we'll share our best practices and tips for using Automox. Ask your questions to make the most of your Automox experience!

  • 675 Topics
  • 2,235 Replies
675 Topics
BrandonG-Automox
BrandonG-AutomoxAutomox Employee
posted in Using Automox
Upcoming Office Hours Q&A Session: Friday, July 18, 2025

Hello Everyone!We're inviting you to our upcoming Office Hours session Friday, July 18th at 12pm MST / 1pm CT / 2pm ETThis is a live Q & A dedicated to answering your questions!Click here to register for the session.We hope to see you there!

00
BrandonG-Automox
A
AX-EricBAutomox Employee
posted in Using Automox
Upcoming Office Hours Q&A Session: Friday, July 11, 2025

Hello Everyone!We're inviting you to our upcoming Office Hours session Friday, July 11, 2025, at 12 pm MST/ 1pm CT/ 2pm ETThis is a live Q & A dedicated to answering your questions!Click here to register for the session.

30
A
A
abeidsonRookie
asked in Using Automox
Issue with new System Tray

We are having issues with users that have applications removed like, firefox or chrome, and continuously showing “Your Computer is preparing to install updates” due to a policy to update both Chrome and Firefox, and it fails for those users and never shows that their computer is Up To Date (this is happening for other applications as well but Firefox/Chrome seems to be the most prevalent offenders)  which is causing confusion with the end users and countless unnecessary calls to our helpdesk. 

5109
M
S
SophiaAXCommunity Manager
posted in Using Automox
Otto Shop is officially open. And you get first dibs!

You earned your points – now spend ‘em. Redeem exclusive rewards curated just for the Automox Community. Limited-edition swag, gift cards, and more. No credit card. No layaway. Just you, your points, and a chance to jump the line.  Here’s how you can earn points in the Automox Community:Visit Community pages Sign up for a Community account Reply to a post or topic Earn best answer on a post Make a new post or topic. You can also trade in your points from AXU and Otto HQ activities! Set up your profile in Otto HQ to get started using this link.  Have questions? Visit FAQs here.

471
M
H
harrywilsonRookie
asked in Using Automox
Outdated End-User Notifications articles?

The Managing End-User Notifications documentation appears to be out of date now that the notification images have been updated. Is there up to date documentation available?

191
K
M
mslaineRookie
asked in Using Automox
Patch Now Usage

Please explain Patch Now in Software/Actions/3 dots/Patch Now.  Does it patch only the devices impacted? 

242
M
A
Andy_LeeRookie
asked in Using Automox
Automox Dashboard connected devices

Is it possible to filter the main Outstanding Patch Count widget to only show connected devices. I would like this dashboard option to show a live update not including devices not online if possible

140
A
J
JPDatapriseRookie
asked in Using Automox
ARM64 Windows Support?

Is ARM64/Snapdragon supported by Automox on Windows 11 yet? For both install and for updating other ARM applications?

140
J
AX-YazMoreno
AX-YazMorenoAutomox Employee
posted in Using Automox
🚨 Expert Insight Webinar on Analytics: IT Admins, It’s Time to Level Up! 🚨

 You know the feeling.That "why am I piecing this together in Excel again?" frustration.That "where's my at-a-glance view of what's ACTUALLY going on?" struggle.Yeah, we get it.That’s why we built the NEW Insights Analytics section in the Automox console — so you can stop being a spreadsheet ninja and start being a visibility boss. 📊 No more guessing.📈 No more cobbling together reports.💪 Just clear, actionable data that makes you look like the IT wizard you are. 🔥 Join us May 28th where we’ll: Show you around the shiny new Analytics dashboard Drop real-world tips on using it to impress your boss (and maybe get that sweet "good job" Slack emoji) Answer your burning questions LIVE  🗓️ May 28, 2025, 10:00 AM CT🔗 Register Here — It's free, you deserve this

831
AX-YazMoreno
A
AX-EricBAutomox Employee
posted in Using Automox
Upcoming Office Hours Q&A Session: Friday, May 23, 2025

Hello Everyone!We're inviting you to our upcoming Office Hours session Friday, May 23, 2025, at 12 pm MST/ 1pm CT/ 2pm ETThis is a live Q & A dedicated to answering your questions!Click here to register for the session.

80
A
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
What reports would you like to see?

Currently we have the overview report, the non-compliant devices report, the pre-patch report and the activity log. We’re working on adding more reports and improving the reporting engine. What would you like to see added to the report section?

20016
A
ax-katbreeggemann
ax-katbreeggemannCommunity Manager
posted in Using Automox
Tip of the Week: CVE Dashboard Overview

Every week, the Customer Success team is sharing a short-form video that highlights part of the Automox console. This week—and the next few—we will be highlighting parts of our new Analytics dashboard. Today we walk through the CVE report and what actions to take based on it's data.   We share a new tip every week, and you can always access the full library by searching “Tip of the Week” here in the community. Join us for Office Hours if you have any questions!

910
ax-katbreeggemann
A
AX-EricBAutomox Employee
posted in Using Automox
Office Hours Q&A Session: Friday, May 16, 2025

Hello Everyone!We're inviting you to our Office Hours session today Friday, May 16, 2025, at 12 pm MST/ 1pm CT/ 2pm ETThis is a live Q & A dedicated to answering your questions!Click here to register for today’s session.

30
A
A
AX-EricBAutomox Employee
posted in Using Automox
Weekly Onboarding Webinar – Join the upcoming session on Configuring Patch Policies - May 14th

Join our May 14th Onboarding Webinar focused on Configuring Patch Policies in Automox. We'll walk through best practices for setting up policies, show you how to automate patching workflows, and answer your questions live. Whether you're new or just need a refresher, this session will help you patch smarter, not harder.Click here to register!

30
A
S
SteveMNovice
asked in Using Automox
Failed Device CheckIn: "dial tcp: lookup api.automox.com: no such host"

Hi AM Community,I do have an open ticket with support, but figured I’d ask here.  We were onboarded mid-January and since then we have had devices stop connecting with the console and then they are never reconnected again until we restart the client.  The agent service is still running, but the only repeated error in the logs is: dial tcp: lookup api.automox.com: no such hostWe have a mix of remote and office employees and VPN is only used to access our file server (or internal servers from the IT team).  It appears to be happening to both user types and we can’t figure out the cause.  We have no content filtering or DNS security software (unless you are in the office).The only consistent error we see is: dial tcp: lookup api.automox.com: no such hostHas anyone experienced this?  

2019
T
A
AX-EricBAutomox Employee
posted in Using Automox
Upcoming Office Hours Q&A Session: Friday, May 9, 2025

Hello Everyone!We're inviting you to our upcoming Office Hours session on Friday, May 9, 2025, at 12 pm MST/ 1pm CT/ 2pm ETThis is a live Q & A dedicated to answering your questions!Click here to register for today’s session. 

40
A
ax-katbreeggemann
ax-katbreeggemannCommunity Manager
posted in Using Automox
Tip of the Week: Understanding MTTR

Every week, we’ll be sharing a short video that highlights a specific feature or use case in the Automox console. In this video, we discuss mean time to remediation (MTTR) and how you can improve your performance in this area. Our target MTTR is 7 days, and I highlight the importance of reviewing our active policies to identify those that exceed this target. Be sure to keep an eye out for the next Tip of the Week! 

240
ax-katbreeggemann
A
AX-EricBAutomox Employee
posted in Using Automox
Upcoming Office Hours Q&A Session: Friday, May 2, 2025

Hello Everyone!We're inviting you to our upcoming Office Hours session on Friday, May 2, 2025, at 12 pm MST/ 1pm CT/ 2pm ETThis is a live Q & A dedicated to answering your questions!Click here to register for today’s session.

60
A
ax-katbreeggemann
ax-katbreeggemannCommunity Manager
posted in Using Automox
Tip of The Week: Our New Analytics

Introducing the Tip of the Week, a short video created by the Automox Customer Success team that highlights a part of the console you might not have jumped into, yet. This week—and the next few—we will be highlighting parts of our new Analytics dashboard, which showcases your mean time to remediation, vulnerabilities, and how your policies are performing. Check out the video below to dive in!  

410
ax-katbreeggemann
A
AX-EricBAutomox Employee
posted in Using Automox
Upcoming Office Hours Q&A Session: Friday April 25, 2025

Hello Everyone!We're inviting you to our upcoming Office Hours session on Friday, April 25, 2025 at 12 pm MST/ 1pm CT/ 2pm ETThis is a live Q & A dedicated to answering your questions!Click here to register for this session.

190
A
C
czorichRookie
asked in Using Automox
Update Installing via Policy, but still pending?

Hello, I was running into a scenario in our Automox environment which I was looking for some additional insight.  We have a set of machines configured to run a patch only policy of a few vendor approved patches.  Overnight, the policy ran successfully however in the devices page, it appears that they still have an update pending and upon going to the device in question the KB that was installed by the policy shows as update available. 

360
C
AX-YazMoreno
AX-YazMorenoAutomox Employee
posted in Using Automox
🚀 Meet the New Automox Tray — A Smarter Way to Restart

That’s right—we've completely redesigned how we communicate with your end-users (so you don’t have to) with deadline-based restarts. With the new Automox Tray, we’re giving you more control and a better way to communicate with end-users—without the frustration, confusion, or help desk tickets.  Why you’re gonna love it:          💥 Convenient Notifications your users won’t ignore           🔁 More control over restarts           🙌 A streamlined experience that feels more like helpful automation and less like a rogue pop-up And yeah—it looks good, too. 👀 🔍 Intrigued? Join us for our next Expert Insights webinar, where we’ll review how to restart responsibly.🗓️ Date & Time: Apr 23, 2025, 10:00 am CT🎙️ Topic: Automox Expert Insights - Leveraging the Automox Tray🔗 https://university.automox.com/best-practices-webinar-registration Bring your curiosity. Bring your questions. Restart Responsibly. 

590
AX-YazMoreno
S
SteveMNovice
asked in Using Automox
Automox Agent Upgrade Timeframe

Hi everyone,Before I opened a ticket I wanted to post here.With the release of the new agent, most of our assets are up to date but we have about 150 that are still on the 2.0.29/28 version.  Most of them have been online and connected to the console, but I am wondering why they haven’t auto-updated.  Besides any thoughts about why, does anyone have a potential fix to update them?  I figured I’d give it a few weeks since the release of the new agent before asking. Thanks!

240
S
Westyy
WestyyPro
asked in Using Automox
Ansible Playbook - Removal of device from console/Uninstall Agent

Hey guys, Been a hot minute since I’ve hit up this community. Hope everyone is well! :) I understand there is a playbook for installation of the agent however I was wondering if over the years, someone has developed the reverse? Just looking to make our VM decommission process a little streamlined. Anyone know if there are any playbooks about that can cover removal of the device in the console and agent removal?Typically we just nuke the VM so uninstall isn’t really a major requirement but would be good if we could remove the device from the console.My Google-fu hasn’t had much success in landing any positive hits so figured I would try here. Thanks in advance! Westyy

1073
M
I
IpsifendusRookie
asked in Using Automox
Cannot Respond to Tray Notification

I’m getting a notification from Automox that my PC needs to be rebooted, but the right hand and bottom edges of the notification window aren’t being rendered, so I cannot see or click on the “Restart Now” button. Restarting from either the Windows start menu or by using CTRL-ALT-DELETE apparently does not suffice to enable Automox to actually do the necessary updates, because after such a restart the notification just comes back. The only option I have is the wait for the deadline to arrive and allow Automox to force the restart. This generally is just a minor annoyance, but if the deadline arrives while, say, I’m in the midst of a Teams meeting, it becomes a major annoyance. I’ve attempted to change my resolution and scaling, but it doesn’t change how the window looks. I’m attaching a screen capture. Any ideas what could be going wrong here?  

802
S
Terms & ConditionsCookie settings