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Using Automox

Sharing is caring, so we'll share our best practices and tips for using Automox. Ask your questions to make the most of your Automox experience!

  • 609 Topics
  • 2,102 Replies
609 Topics
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jake.gRookie
asked in Using Automox
Automox Communication Exclusion in Crowdstrike Network Containment Policy

Hello,I am seeking assistance to exclude Automox from Crowdstrike Network Containment Policies, allowing the Automox agent to communicate with the cloud even when containment/isolation measures are in lift.Crowdstrike Falcon presently accepts only IP ranges for Network Containment Policy input due to security concerns related to domain names, as detailed here: Crowdstrike Discussion.Automox provides a list of URLs used for agent-cloud communication, outlined in this guide: Automox Agent Firewall Allowlisting Rules. I am exploring methods to obtain Automox Cloud's IP range for exclusion. Would it enough to use the IP result from "nslookup api.automox.com"? Please give some advice, many thanks!Best regards.

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T
10 days ago
T
ThurstonRookie
asked in Using Automox
Apply Patches That Do Not Require Reboot Only.

Hello, I am trying to create two separate advanced policies and schedules based on a condition “Requires Reboot” Y/N.I want to have a policy that will apply patches that do not require a reboot.  I want to have a second policy that applies Patches that require a reboot.   Looking in the Advanced Policy options I cant figure out how to create this conditional policy.  Is there any guidance or advice that someone could offer? BTW, the only alternative I have looked at is to setup a policy where i select “Do not enable automatic restart after updates are installed”.  What i have found is that applies patches and ends up with a list of systems that are in a “Needs Reboot” status. 

1
I
11 days ago
jasonehand
jasonehandNovice
asked in Using Automox
Option for Windows Optional Updates

I can see the option to install all updates greater than Low Severity.Is there a way to scan for “Optional Updates” like you see in the PC’s Windows Updates section?

1
JohnG-Automox
18 days ago
jasonehand
jasonehandNovice
asked in Using Automox
Is there a way to scan for & update Workstation Bios when available

We’re a Dell shop and have all Dell Workstation and Laptops.I know there’s a way through the Dell utility to update the bios when updates become available.Is there a way through Automox to scan for available Bios updates and remotely install them for everyone?

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MarkH-Automox
18 days ago
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blastbeat914Rookie
asked in Using Automox
Power Bi DataFlow

Hi, I'm trying to create a dataflow with power bi but I'm having trouble connecting to automox from the dataflow page. I was able to pull this data successfully VIA instructions in other post, but this only works for pulling in data to the desktop power bi. Can't create dataflow from that. Any assistance please? 

0
B
19 days ago
A
AOkanovicRookie
asked in Using Automox
Automox + Deep Freeze

Good morning!I just wanted to ask if anyone has had experience using Automox in an environment that has Deep Freeze enabled on some computers. I noticed Deep Freeze will keep the Windows Update service and BITS in a “Disabled” state throughout the day while the computer is frozen, but is supposed to turn it back on during the thaw periods overnight. I’m wondering if the Windows Update and BITS services being shut down all day could be what is preventing these systems from updating correctly, even though the services get turned back on overnight. This seems to happen even if Deep Freeze is told to completely avoid doing anything with Windows Updates. Thanks!

4
sing007
23 days ago
sparrowhawk
sparrowhawkNovice
asked in Using Automox
Vulnerability platform integration

Hi Automox community, I’m investigating ways in which we might improve our patching and remediation. We currently have Tenable VM, which is ok but doesn’t easily integrate with Automox in my experience as I have to import/export csv files. My cloud team are trying out Datadog, which they are really keen on, but does anyone here use it and have you been able to integrate it with Automox?I know Lansweeper and Rapid 7 integrate with Automox, but they aren’t on my cloud teams radar at the moment. Does anyone use either of these solutions? How do you find them?If we can’t find a product that easily integrates with Automox, then maybe we can build something. We’d like some way to extract the vulnerabilities from whatever scanning solution we have, stick that data in a database so we can exclude things, then use the Automox API to target devices that require that particular patch. Has anyone here build anything like this?Thanks

1
L
25 days ago
D
David_MitchellNovice
posted in Using Automox
Feature request to fix Console to Endpoint communication after unexpected reboot or network disruption

I have noticed that if a Windows endpoint unexpectedly reboots or there is a network disruption while processing a worklet or worklets, the Console will lose the ability to communicate to the endpoint for around 24 hours. That's how long it takes for the back end console maintenance to run and reset things. Even removing the device from the console and reinstalling the agent has no effect. The device is still stuck on stupid in the console. We would love to have a feature to reset the communication immediately so we can continue to work on systems without having to tell users they now have to wait until tomorrow for what they need. Even if its an api feature, that would be fine. Is this causing anyone else headaches? We use worklets to push software to endpoints and are in there daily doing that. I don't know that this would bother customers that are just using Automox for Windows updates. If others are having problems though, maybe Automox can help us out. I am tired of opening ticket

1
JohnG-Automox
30 days ago
S
Savita PrajapatiRookie
asked in Using Automox
Automox Remote Control Not working

Hi Team,I am having issue while trying to remote connect to user's computer. When I click on Remote Control from Device Page, it starts initializing and ask prompt to user. User accepted the prompt, and it connected but within a second, it just disconnected.Then I click on Reconnect button on top and it establish connection and get sudden message says - “Unauthorized to start a Remote-Control Session”I did try to scan computer and also restart computer manually but still having a same issue while attempting to remote control.I read few Automox article and found below information. Authorization failed Org does not have an Account ID (That means the organization was not migrated to Global Zone Management) Your role does not have permission to use Remote Control JWT minting service might be down However, I am still not able to understand the cause. I have also checkFirewall link: https://help.automox.com/hc/en-us/articles/5352219184020-Agent-Firewall-Allowlisting-RulesRemote control w

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S
1 month ago
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csmith6Rookie
asked in Using Automox
Windows - Manually Click "Check for Updates"

Hi all,Last night we had a system reboot unexpectedly.  The policy used on this system is set to never reboot.  The end user told me that they manually went into Settings → Updates → Check for updates before they left for the day, which triggered a CU to download/install.  My question is, if a user manually checks for updates, clearly this overrides the Automox update policy.  But, does this also override the Automox reboot setting which is configured in the policy?   Thanks in advance for any help!

3
K
1 month ago
R
RoobusBoiNovice
posted in Using Automox
Feature Request - Tag Management

This I feel is especially important for those who manage consoles of multiple offices/entities. As each organization has their different nomenclatures and tagging practices, the only ways you can effectively track down all existing tags in the environment is by going to the Devices section and double clicking the Tags column, this will present all devices tagged in descending order, or by using the Actions option and clicking on Apply Tags (Read-only users can’t assign the tags but can see them). Lastly one can fetch a CSV report from the Devices tag and find from there. Point is, natively from the cloud console, there is no “dedicated” way. It would ideal if Zone Operators, Admins could create tags arbitrarily (like as it is right now) but one can also check existing tags and which devices have been tagged with them, kind of like the Groups subsection in the Manage section. 

0
R
1 month ago
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victor.tremeaRookie
asked in Using Automox
Delete file in privileged folder like system32

Working in a script able to delete files in privileged folder like system 32. But getting “File '\Windows\System32\Tryme\new 2.txt' does not exist.” on the script bellow. According to the reponce on  this: Automox runs as SYSTEM so this issue is unlikely related to elevated privileges.Any suggestions? What am I missing here?  Evaluation Code:Exit 1 Remediation code: $filePath = "C:\Windows\System32\Tryme\new 2.txt"# Check if the file existsif (Test-Path $filePath) {    try {        # Attempt to delete the file        Remove-Item -Path $filePath -Force -Recurse        Write-Output "File '$filePath' has been successfully deleted."    } catch {        # If an error occurs, display the error message        Write-Output "An error occurred while trying to delete the file: $_"    }} else {    # If the file does not exist, inform the user    Write-Output "File '$filePath' does not exist."}

2
V
1 month ago
D
DHERTERRookie
asked in Using Automox
Deploy Dell SupportAssist OS Recovery

With the recent events in CrowdStrike world, we have all Dell enpoints and found that they could not get into the winRE without the SupportAssist OS Recovery to fix issue. Is there a way to deploy this tool via Automox? 

1
JasonK-Automox
1 month ago
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TomvVeldRookie
asked in Using Automox
Automox FreshService integration

Hello,I am currently trying to integrate Automox with FreshService but when i search for a device that is compliant within Automox and also is a Asset within FreshService the Automox app within FreshService keeps saying: “The Device does not exist in Automox”. I configured the API and set the schedule to run daily at 12:00 AM but it has been a couple of days now and still no information is displayed.Has anyone here have any experience in setting up this integration?  

2
A
1 month ago
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it_stuckNovice
asked in Using Automox
Automox Console Timeout

Hi Team,The Automox Console seems to have a very quick timeout on a session.Is there a way we can choose the timeout?It would also be useful if there was a way of enabling conditional access rules to say, that login request coming from a specific IP is trusted and therefore doesn’t require MFA?Cheers. 

2
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1 month ago
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Anthony_DCCARookie
asked in Using Automox
How to submit Feature Requests?

What’s the most effective way to submit feature requests to Automox? All the links in this post:  are broken, so that feature board doesn’t appear to still work. Do I need to open a support ticket? Start a new topic? Do something else entirely? Thanks.

0
A
1 month ago
CallmePH
CallmePHPro
asked in Using Automox
No override file found. Patch default values will be used

Having some errors pop up on a handful of pc’s when using the Patch Now Action on the Software page. Have a handful needing 23H2, and while some took the update with 0 issues some are throwing the following No override file found. Patch default values will be usedFailed to set patch values from Metadata. Default values will be used.InstallMSUpdates : Install failed with ResultCode 4 and HResult -2145124318At C:\Program Files (x86)\Automox\execDir149571395\execcmd013954502.ps1:1788 char:21+ InstallMSUpdates $lst+ ~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : NotSpecified: (:) [Write-Error], WriteErrorException + FullyQualifiedErrorId : Microsoft.PowerShell.Commands.WriteErrorException,InstallMSUpdatesAny ideas on way some will update while others have this error?

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F
1 month ago
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IT-WorksRookie
posted in Using Automox
Feature Request - Filter Software Section

In our case, we don’t do Microsoft Updates, it would be great if we could only see 3rd-Party updates..  10-15 vs. 250 updates…So please filter out MS Updates (and ability to make it default view)ty

0
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2 months ago
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lgaudreauRookie
asked in Using Automox
How to actually change groups from the commandline?

I’ve tried multiple ways to change groups a device is in from the commandline on the device, all unsuccessfully.I’ve tried the suggestions from https://help.automox.com/hc/en-us/articles/5384338960020-Deploying-the-Automox-Agent-in-Bulk, and installing with the MSI options to add to a group are ignored - it always ends up in the Default Group only.This command will only install it to the Default Group, ignoring the child group:Start-Process 'msiexec.exe' -ArgumentList '/i "Automox_Installer-latest.msi" /qn /norestart ACCESSKEY=<key> GROUP="Default Group/Dev Group 1"'The PowerShell script just fails silently to even install at all when I run it, using the command as an administrator, although the same is true when run from Windows PowerShell ISE interactively..\Install-AXAgentMSI.ps1 -AccessKey <key> -GroupName "Dev Group 1"https://github.com/AutomoxCommunity/se-utilities-public/blob/main/Scripts/Install-AXAgentMSI.ps1 On Linux it’s even worse - the options to move to differ

2
L
2 months ago
M
MD Shoaib PashaNovice
asked in Using Automox
Dynamic groups in Automox.

Hi,In Automox, do we have Dynamic group populated? Instead of static group or manual group? 

3
C
2 months ago
J
JSTRookie
asked in Using Automox
Feature Update Question - uninstall tight VNC

We have PCs dotted around the world, although most are in the UK. All of them at some time or another can be a struggle to connect to with automox.I found with a couple recently, I had to use team viewer to connect and remove VNC - because the port was engaged by VNC, it was seen as ‘busy’ when attempting to connect. So you could never connect.After removal, Automox would then re-connect, re-install VNC and all would be well.I could write a worklet to remove VNC I guess, but was wondering how easy it would be just to use a worklet to free up the port? 

1
JohnG-Automox
2 months ago
N
Nick SRookie
asked in Using Automox
Server 2012 R2 Agent Service Fails to Start

I’ve recently noticed that when our 2012 R2 servers restart the Automox Agent service does not automatically start. The service on each server is set to “Automatic” but this fails to happen. Checking the event log I see the Error below. Is this a known issue for Automox on Server 2012 R2, or could this be something specific to our environment? During the boot process this event is logged:“A timeout was reached (300000 milliseconds) while waiting for the Automox Agent service to connect.” After logging in I can manually start the Automox Agent service without issue, it’s just not ideal to need to do that each time the servers restart.

2
N
2 months ago
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RLSAFRookie
posted in Using Automox
would be nice to mitigate dashboard items faster by triggering multiple patch now actions.

would be nice to mitigate dashboard items faster by triggering multiple patch now actions.clicking on a dashboard hotlink will take me to the softwares that need to be patched or mitigated but then i have to go to over to actions and then patch now.  would be nice if I can select ALL the products I wanted to patch and then do a “patch now” to save myself lots of clicks.  

0
R
2 months ago
CallmePH
CallmePHPro
asked in Using Automox
Tag removal question

I don’t think this is a bug per say, but when “removing” a deployment tag from new pc’s the console deleted the tag as a whole! Is there a way to not have this happen?  Also, this isn’t a worklet question, but I can’t post in the platform forum lol!! The category drop down doesn’t list it! =(  

2
CallmePH
2 months ago
F
Fabio BrigoniRookie
asked in Using Automox
Email Alert

How do I create an email alert that informs me when an asset has not communicated with the portal for x days?

4
J
3 months ago
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