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Using Automox

Sharing is caring, so we'll share our best practices and tips for using Automox. Ask your questions to make the most of your Automox experience!

  • 636 Topics
  • 2,180 Replies
636 Topics
A
Andrew_ReadRookie
posted in Using Automox
User Role - More Ganularity

Is it possible to assign a role that enable the user to execute policies, but not allow them to add/delete/edit policies? It would also be helpful to assign permissions based on Group membership or some other construct where devices belong to an organisational unit. - For example, delegating controls to a regional IT team, or to a team that supports end-user devices, but should not be able to manage servers.

897
S
12 days ago
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RAHULNATHNovice
asked in Using Automox
Assistance Required : Removing Agent on Debian

Our client attempted to uninstall the Automox agent from a Linux machine but encountered multiple issues.Details of Actions Taken: Stopping the Agent Service: ~$ sudo service amagent stop Deregistering the Agent: ~$ sudo /opt/amagent/amagent --deregister Output: no certificate to deregister Attempting to Purge the Agent Package: ~$ sudo apt-get purge amagentOutput: Reading package lists... Done Building dependency tree Reading state information... Done E: The package amagent needs to be reinstalled, but I can't find an archive for it. Reinstallation Attempt: The client tried reinstalling the agent using the following command: curl -sS "https://console.automox.com/downloadInstaller?accesskey=ORGANIZATION-KEY" | sudo bash However, the result indicated that the agent was already installed: Output: /opt/amagent/amagent already installed Dashboard Attempt: The client also attempted to delete the agent directly via the Automox dashboard. Unfortunately, this action failed, as the

543
S
23 days ago
V
vhanagamiRookie
asked in Using Automox
Automox Policy Schedule Question

I have a question about the policy schedule option, “If a device misses a patch window, patch it the next time the device checks in” We have systems that need to patch at a particular day and time of the week. If this option is selected and for what ever reason, a server misses the installation on the scheduled date and time, can the server patch and reboot, once it checks in and could that be at any time of the day? If it is only during the window, what does Automox consider the “Window” since the schedule only includes, “Months, Weeks, Days” and a scheduled time

335
MarkH-Automox
24 days ago
F
Fabio BrigoniNovice
asked in Using Automox
Updates Linux

HelloHow do you keep linux up to date?I would like to understand what would be the best practice.Do patch policies address Linux OS machines?Or is it necessary to do it via worklet?

286
CallmePH
24 days ago
A
automox_admin_8732Rookie
asked in Using Automox
XDR alerting about hundreds of machines downloading tightvnc

Hi, our network threat detection system is alerting about hundreds of PCs downloading TightVNC.  The URLs used to conduct these downloads look like this (defanged version): hxxps://d1ovafk2iqpmhd[dot]cloudfront[dot]net/automox.com/tightvnc/@v/v2.8.84.windows-amd64.zip Can you please confirm if it is by design for the amagent.exe to download TightVNC even if no admin ever intentionally installed TightVNC on any PCs?  If so, why would this happen if we don’t use TIghtVNC or Automox for remote desktop control?

290
A
26 days ago
N
Nick SRookie
asked in Using Automox
Google Chrome Update Error 1603

Overnight we received at least 100 failed update notifications for Google Chrome on our endpoints. The error is pretty vague and we confirmed that on each endpoint that received the error Chrome was not updated to the expected version 131.0.6778.109. What’s even more bizarre, each endpoint that reported this error no longer shows that Chrome is installed, either directly from the Control Panel or within the Automox Console. So now those endpoints won’t get updated at all since Automox isn’t seeing Chrome installed. “Failed to apply patches ("Google Chrome"): Update of google_chrome failed with exit code 1603” I’m looking for any help in figuring out how to remediate this. I’m going to start by trying to redeploy Chrome with other tools, and pausing the original “Keep browsers up-to-date” policy that was enabled during our onboarding into the product.

1303
MarkH-Automox
1 month ago
R
RAHULNATHNovice
asked in Using Automox
Connection Failures Between Client System and the Automox WebSocket Server

Situation:We had scheduled a policy, but the client device disconnected two minutes before the scheduled scan.Findings:Upon analyzing the amagent log, we identified intermittent connection failures between the client system and the Automox WebSocket server (wss://api.automox.com/stomp).After a few minutes, the connection was re-established, and the server sent an install update notification to the client device.Question:What could be the potential causes of these connection failures between the client system and the Automox WebSocket server? What steps can we take to resolve this issue?

151
JohnG-Automox
1 month ago
R
RAHULNATHNovice
asked in Using Automox
How to Test Automox Notifications on Windows Manually

How can I manually test Automox notifications on a Windows device to ensure they are working properly?

331
CallmePH
1 month ago
C
chris.liddiardRookie
asked in Using Automox
How to deal with Assets stuck in 'Needs Reboot'

We are aware of the issue with initiating reboots from windows and that these are not completing the required Automox reboot work. For instance if a user @10AM defers a policy reboot for 4 hours and then decides to reboot their device @1PM during lunch the reboot work is not completed. I understand this is tricky to fix. But how are people dealing with those devices as they can remain in ‘Needs reboot’ for quite sometime if no manual intervention.  Is there not a worklet that can trigger the automox notifications to say ‘click here to reboot’ or similar. Be good if the popup could remain when reboot is deferred so that reboot could be initiated from the popup. Thanks Chris

360
C
1 month ago
R
RAHULNATHNovice
asked in Using Automox
Reboot Notification Issue Post-Windows Updates

We have set up user notifications in the format shown below, but end users are not receiving reboot notifications after completing Windows updates. Could you please help with this? 

8511
R
1 month ago
M
MattEWG
asked in Using Automox
Operating System Native Reboot Integration

Hi Guys,I have previously mentioned this to support although I am not too sure if there is a procedure for requesting additional features for the Automox agent? thus thought it would be useful to post in the community to try and reach out the toe correct team\department.It would be really useful if the Automox agent was able to integrate with windows from a native OS reboot perspective. One thing I am seeing allot  is that users are postponing the reboot notifications generated by Automox and then restarting there device outside of Automox. Although patches are still being applied the Automox dashboard does not appear to be aware of this reboot and the agent continues to report  back to the dashboard that a reboot is required.If the reboot is initiated from the Automox reboot notification the dashboard updates as expected when the r the host reboots although it would be useful if there was some integration to reboots that are initiated outside of the Automox.

2481
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1 month ago
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RAHULNATHNovice
asked in Using Automox
Missing Patches in Automox vs. MS Defender Report

Why Automox is not showing us the latest patches that need to be installed. If the patches are showing up on the MS Defender report we should see them in Automox as well

231
JohnG-Automox
1 month ago
R
RAHULNATHNovice
asked in Using Automox
Understanding Overlapping Policies with Varying Schedules

What will happen if you create the 2 same policies with different schedules?

481
CallmePH
1 month ago
L
linhm21Rookie
posted in Using Automox
Worklet for Teamviewer Host?

Hi all, I’m currently trying to create a Worklet for TeamViewer Host to silently install on new builds. I have created an .msi file to attach to the Worklet but currently I don’t know how to bypass the installation so that it actually installs. Ideally, we would be able to silently install and grant easy access to our admin account (which is already associated within the msi install) I was wondering if anyone else has tried creating this Worklet or has any insight.

5439
M
1 month ago
R
RAHULNATHNovice
asked in Using Automox
Automox Agent Connection Issue When No User Is Logged In

Why does the Automox agent fail to connect when no one is logged in?

453
CallmePH
1 month ago
R
RAHULNATHNovice
asked in Using Automox
Microsoft Defender Blocked Suspicious OneDrive Update Attempt by Automox

We have scheduled the Apply All Patches policy for one of the Windows devices. During the patching process, an end user reported that Automox attempted to install OneDrive updates, which Microsoft Defender flagged and blocked as an unusual update operation. Could you please assist with this issue

361
jack.smith
1 month ago
R
RAHULNATHNovice
asked in Using Automox
Device Rebooted Automatically Without Reboot Notification

We have checked the option 'Do not enable automatic restart after updates are installed' in the policy and configured the user notifications as well.The devices have been patched as per the schedule and are showing 'Need Reboot' in the Automox console. After that, the device was automatically rebooted but has not received the reboot notification.Please assist with this issue. Attached is the screenshot of the user notification setup for your reference 

572
jack.smith
1 month ago
M
MohanRookie
asked in Using Automox
Device Status Shows Disconnected, but user is Logged In

Device Status Shows Disconnected, but user is active Logged In.Any Idea why this is showing as Disconnected? 

352
M
1 month ago
M
MohanRookie
asked in Using Automox
For windows If the policies have been removed from the groups, will the devices still just update on their own for MS Updates? 

For Windows If the policies have been removed from the groups, will the devices still just update on their own for MS Updates? 

253
MarkH-Automox
1 month ago
A
AOkanovicNovice
asked in Using Automox
Unusual "1" error result message

Good afternoon!Has anyone else seen or had an issue with any of their endpoints reporting back a very vague “1” in the activity log when trying to push manual updates to it? I’ve put in a ticket on this previously, but the only answer I was able to get was that it could possibly be something stopping the script from running on the computer. I am not sure what it could be since we’ve had no issues before, but this started a few weeks ago. It also seems to be random. The logs only say “Error in Wait” and are also a bit vague. I’ve tried implementing solutions such as turning the powershell mode to unrestricted on a few computers, but have still gotten the error after. The interesting thing is that we have no issues with automatic updates each night going through. It seems to only be with updates we manually push through the console. Has anyone else had anything similar or have any suggestions?Thanks

333
MarkH-Automox
1 month ago
F
Fabio BrigoniNovice
asked in Using Automox
ADM Privileges

helloToday in our environment our linux machines are managed only by automox. Linux machines do not query Active Directory and all linux users are adm of the machines.It turns out that a demand arose to remove users' privileges, making them standard users and without adm privileges.The problem is that to do this we would have to change the account type, have a local user with adm privileges and rotating password in the LAPS style and somehow block the machine from being formatted, all using automox.Would any good soul have a solution for this?

130
F
1 month ago
R
RAHULNATHNovice
asked in Using Automox
Windows KB Update Rollback Limitations

What is the reason some Windows KB updates cannot be rolled back, and why is the rollback option disabled in the bulk actions menu for specific KB updates?

381
A
1 month ago
J
JeremyChannel Partner
asked in Using Automox
Automox "Trial Expired"

Our tenants have all started displaying “Trial Extended”. These are all paid for accounts and billing is up to date yet it is displaying “Payment required” Is anyone else experiencing this issue? We logged a P1 with Automox but it seems their support only operates 9am-5pm business days.

553
S
2 months ago
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RafaelmspcRookie
asked in Using Automox
SentinelOne installation is not 100% automated.

Hi everyone. Currently I've been able to install SentinelOne via script on MacOS Monterey, the problem is that some permissions still depend on manual user actions.Is there a way to make this step via script as well?Thanks.Missing Permissions Permissions Required: The Agent is requires macOS Notification permissions. Authorize to allow full agent functionality.Missing Permissions Permissions Required: The Agent helper requires Full-Disk-Access permissions. Authorize to allow full Agent functionality.

3033
jack.smith
2 months ago
R
RogierRookie
asked in Using Automox
Why does the Automax Windows client install expired certificates?

 

552
R
3 months ago
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