Good Morning,

We’ve been dealing with an odd issue for the last few months on 2 of our servers when it comes to updating. We run a “patch except” policy for our servers that can be rebooted once a month to update them and without fail both of these servers will succeed in installing the update 5 times, then fail once and not actually install the updates or reflect the updates on Automox.

Below is what I see when I filter the AX Activity Log for the day after running the policy.

For the 5 successful runs the log is as follows:

Patch List:

2024-11 Cumulative Update for Windows Server 2016 for x64-based Systems (KB5046612),

Windows Malicious Software Removal Tool x64 - v5.130 (KB890830),

Microsoft Visual C++ Redistributable 32-bit,

Microsoft Visual C++ Redistributable 64-bit,

Broadcom Inc. - System - 9.8.18.1

Standard Output:

Starting install of VC_2015-2022_Redist using exe

Downloading VC_2015-2022_Redist from https://api.automox.com/api/cache?cmd=downloadLatestVersion&name=VC_2015-2022_Redist&os=Windows&arch=32

Initial download attempt succeeded for C:\Program Files (x86)\Automox\WorkletCache\1425688e-ef70-4c1d-9cc6-d7f544f29b77\VC_2015-2022_Redist.exe

Installing VC_2015-2022_Redist

Installation of VC_2015-2022_Redist succeeded

Starting install of VC_2015-2022_Redist using exe

Downloading VC_2015-2022_Redist from https://api.automox.com/api/cache?cmd=downloadLatestVersion&name=VC_2015-2022_Redist&os=Windows&arch=64

Initial download attempt succeeded for C:\Program Files (x86)\Automox\WorkletCache\0cad4792-50c0-434d-a57d-38ce54a63011\VC_2015-2022_Redist.exe

Installing VC_2015-2022_Redist

Installation of VC_2015-2022_Redist succeeded

Installing MS updates: "55cba28a-85a9-4696-977e-b952ea06af36","624926b7-917e-418d-953b-abd809386b10","089f50ca-b7e5-47ee-aab6-c0bce0ea8d38","6f2f71da-c88c-4f5c-b633-14e5977a151a"

Couldn't find update for 55cba28a-85a9-4696-977e-b952ea06af36, skipping.

Couldn't find update for 624926b7-917e-418d-953b-abd809386b10, skipping.

Couldn't find update for 089f50ca-b7e5-47ee-aab6-c0bce0ea8d38, skipping.

Couldn't find update for 6f2f71da-c88c-4f5c-b633-14e5977a151a, skipping.

Nothing left to do

for the one failed it is as follows:

Patch List:

2024-11 Cumulative Update for Windows Server 2016 for x64-based Systems (KB5046612),

Windows Malicious Software Removal Tool x64 - v5.130 (KB890830),

Microsoft Visual C++ Redistributable 32-bit,

Microsoft Visual C++ Redistributable 64-bit,

Broadcom Inc. - System - 9.8.18.1

Standard Output:

command id was found in history and was prevented from being executed

Then finally in the device details it shows the below information which is way out of date (Visual C++ is on 14.42.34438)

We then run the updates manually and they install without any issues

I checked the Agent logs and couldn’t find anything

Automox is on Version 2.0.29

We reinstalled the client a few times (with reboots in-between installs)

I looked through the amagent debug logs

compared settings to other servers who didn’t have this issue

Any ideas on anything else I could look at or do? I haven’t opened a ticket with support yet, was hoping to see if there was something I missed and can do on my own before going that route.