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Using Automox

Sharing is caring, so we'll share our best practices and tips for using Automox. Ask your questions to make the most of your Automox experience!

  • 628 Topics
  • 2,156 Replies
628 Topics
R
RAHULNATHNovice
asked in Using Automox
Reboot Notification Issue Post-Windows Updates

We have set up user notifications in the format shown below, but end users are not receiving reboot notifications after completing Windows updates. Could you please help with this? 

458
MarkH-Automox
8 hours ago
R
RAHULNATHNovice
asked in Using Automox
Missing Patches in Automox vs. MS Defender Report

Why Automox is not showing us the latest patches that need to be installed. If the patches are showing up on the MS Defender report we should see them in Automox as well

141
JohnG-Automox
8 hours ago
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RAHULNATHNovice
asked in Using Automox
Understanding Overlapping Policies with Varying Schedules

What will happen if you create the 2 same policies with different schedules?

441
CallmePH
1 day ago
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linhm21Rookie
posted in Using Automox
Worklet for Teamviewer Host?

Hi all, I’m currently trying to create a Worklet for TeamViewer Host to silently install on new builds. I have created an .msi file to attach to the Worklet but currently I don’t know how to bypass the installation so that it actually installs. Ideally, we would be able to silently install and grant easy access to our admin account (which is already associated within the msi install) I was wondering if anyone else has tried creating this Worklet or has any insight.

5369
M
4 days ago
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RAHULNATHNovice
asked in Using Automox
Automox Agent Connection Issue When No User Is Logged In

Why does the Automox agent fail to connect when no one is logged in?

373
CallmePH
4 days ago
R
RAHULNATHNovice
asked in Using Automox
Microsoft Defender Blocked Suspicious OneDrive Update Attempt by Automox

We have scheduled the Apply All Patches policy for one of the Windows devices. During the patching process, an end user reported that Automox attempted to install OneDrive updates, which Microsoft Defender flagged and blocked as an unusual update operation. Could you please assist with this issue

281
jack.smith
5 days ago
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RAHULNATHNovice
asked in Using Automox
Device Rebooted Automatically Without Reboot Notification

We have checked the option 'Do not enable automatic restart after updates are installed' in the policy and configured the user notifications as well.The devices have been patched as per the schedule and are showing 'Need Reboot' in the Automox console. After that, the device was automatically rebooted but has not received the reboot notification.Please assist with this issue. Attached is the screenshot of the user notification setup for your reference 

422
jack.smith
5 days ago
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MohanRookie
asked in Using Automox
Device Status Shows Disconnected, but user is Logged In

Device Status Shows Disconnected, but user is active Logged In.Any Idea why this is showing as Disconnected? 

252
M
5 days ago
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MohanRookie
asked in Using Automox
For windows If the policies have been removed from the groups, will the devices still just update on their own for MS Updates? 

For Windows If the policies have been removed from the groups, will the devices still just update on their own for MS Updates? 

233
MarkH-Automox
5 days ago
A
AOkanovicNovice
asked in Using Automox
Unusual "1" error result message

Good afternoon!Has anyone else seen or had an issue with any of their endpoints reporting back a very vague “1” in the activity log when trying to push manual updates to it? I’ve put in a ticket on this previously, but the only answer I was able to get was that it could possibly be something stopping the script from running on the computer. I am not sure what it could be since we’ve had no issues before, but this started a few weeks ago. It also seems to be random. The logs only say “Error in Wait” and are also a bit vague. I’ve tried implementing solutions such as turning the powershell mode to unrestricted on a few computers, but have still gotten the error after. The interesting thing is that we have no issues with automatic updates each night going through. It seems to only be with updates we manually push through the console. Has anyone else had anything similar or have any suggestions?Thanks

243
MarkH-Automox
6 days ago
F
Fabio BrigoniNovice
asked in Using Automox
ADM Privileges

helloToday in our environment our linux machines are managed only by automox. Linux machines do not query Active Directory and all linux users are adm of the machines.It turns out that a demand arose to remove users' privileges, making them standard users and without adm privileges.The problem is that to do this we would have to change the account type, have a local user with adm privileges and rotating password in the LAPS style and somehow block the machine from being formatted, all using automox.Would any good soul have a solution for this?

100
F
7 days ago
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RAHULNATHNovice
asked in Using Automox
Windows KB Update Rollback Limitations

What is the reason some Windows KB updates cannot be rolled back, and why is the rollback option disabled in the bulk actions menu for specific KB updates?

341
A
7 days ago
J
JeremyChannel Partner
asked in Using Automox
Automox "Trial Expired"

Our tenants have all started displaying “Trial Extended”. These are all paid for accounts and billing is up to date yet it is displaying “Payment required” Is anyone else experiencing this issue? We logged a P1 with Automox but it seems their support only operates 9am-5pm business days.

543
S
28 days ago
R
RafaelmspcRookie
asked in Using Automox
SentinelOne installation is not 100% automated.

Hi everyone. Currently I've been able to install SentinelOne via script on MacOS Monterey, the problem is that some permissions still depend on manual user actions.Is there a way to make this step via script as well?Thanks.Missing Permissions Permissions Required: The Agent is requires macOS Notification permissions. Authorize to allow full agent functionality.Missing Permissions Permissions Required: The Agent helper requires Full-Disk-Access permissions. Authorize to allow full Agent functionality.

1243
jack.smith
1 month ago
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RogierRookie
asked in Using Automox
Why does the Automax Windows client install expired certificates?

 

502
R
1 month ago
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srheinsPro
posted in Using Automox
Duplicate Hosts

I recently noticed that I had over 200 + devices in my default group and now there are duplicate devices in all my groups. Has anyone else experienced this behavior in the past hour?

30410
jack.smith
1 month ago
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Fabio BrigoniNovice
asked in Using Automox
Error execution of scheduled policies.

Hello, I am facing error in policy scheduling. When we create the worklets, we leave the execution scheduled, but the execution does not occur. If we perform the execution manually, the policy applies normally, but the scheduling does not occur.In this case, we have two situations.Situation 1:We created 3 months ago 5 policies to remove specific browsers from linux machines. The policies work perfectly if executed manually, but if we schedule, only 1 of them is executing correctly. All are add in the same group and running at alternate times.Situation 2:We create a policy to add a mandatory software and if we run it manually, it works correctly, but we schedule the execution and the policy does not run. We have already changed it from one group to another, from one machine to another, from one to another Are we doing something wrong? Has anyone experienced this?

4811
F
1 month ago
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Mika TRookie
asked in Using Automox
PDF report with simple list of recent updated software per device

Hi,I am searching for a solution to access and export to PDF a list of recent updated software per device.I check in report section, but it does not corresponds to what I expect.The PDF I need will be sent to customers to report activities.How can I proceed ?Thanks.

141
JohnG-Automox
1 month ago
jbh
jbhPro
posted in Using Automox
How to get a list of systems that have ANY version of a specific app installed?

I am trying to get a list of hostnames that I can put into Excel for systems that have any version of Google Chrome on them. I know I can go to “software” and type in Chrome and pull a list, but the problem is that it returns results in groups, based on the version of Chrome - and there are about 50 different groups/versions… so to get a list of hosts, I’d have to click into each group and copy the hostname. Is there a way to get a simple list of hosts from Automox that have ANY version of Chrome installed?

3574
M
1 month ago
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SophiaAXCommunity Manager
posted in Using Automox
Do you have devices running on MacOS 15 Sequoia?

Automox is closely monitoring how this is impacting our internal devices. At this point, we are not seeing any unintended consequences with the rollout of Sequoia. We have heard that other security tools are unable to maintain a connection. Automox does not run kernel apis, and we are not seeing anything out of the ordinary.

170
S
1 month ago
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Mika TRookie
asked in Using Automox
Moving Devices from an Automox "zone" to another zone ?

Hi,Is there a way in Automox to change the affected “zone” to an existing devices ?The device is already created,I create a new zone,And I am searching for a solution to affect existing device to this new zone, but I don’t see how. Mayber there is another way to associate device to new zone ? Can anyone help me ?Thanks.

302
M
1 month ago
CallmePH
CallmePHPro
asked in Using Automox
Cert Signing

Have a question on the 1st step needed for PS script signing, the cert install. Is there a way to re-run that, or will it keep running to try and catch offline devices? Got about 90% installed but there are some that came back online that are still showing Not Installed, dont want to move on to the worklet step without all of them good to go!

110
CallmePH
1 month ago
CallmePH
CallmePHPro
asked in Using Automox
No override file found. Patch default values will be used

Having some errors pop up on a handful of pc’s when using the Patch Now Action on the Software page. Have a handful needing 23H2, and while some took the update with 0 issues some are throwing the following No override file found. Patch default values will be usedFailed to set patch values from Metadata. Default values will be used.InstallMSUpdates : Install failed with ResultCode 4 and HResult -2145124318At C:\Program Files (x86)\Automox\execDir149571395\execcmd013954502.ps1:1788 char:21+ InstallMSUpdates $lst+ ~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : NotSpecified: (:) [Write-Error], WriteErrorException + FullyQualifiedErrorId : Microsoft.PowerShell.Commands.WriteErrorException,InstallMSUpdatesAny ideas on way some will update while others have this error?

1938
pplacide
2 months ago
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dkehoeRookie
posted in Using Automox
FEATURE REQUEST: Fix the calendar

I'm switching from another patching solution and everything is scheduled off Patch Tuesday. I'm noticing that my schedule for November will start patching on the week BEFORE Patch Tuesday. I've also noticed that there are certain days that I cannot patch, for example, I couldn't patch on Sundays this month because the 2nd Sunday this month was a week before my patch window.This way of doing scheduling doesn't make any sense and it needs to be changed. When patching is entirely based off of Patch Tuesday, it would make sense that patching software works off of that schedule as well.

903
C
2 months ago
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blastbeat914Rookie
asked in Using Automox
Power Bi DataFlow

Hi, I'm trying to create a dataflow with power bi but I'm having trouble connecting to automox from the dataflow page. I was able to pull this data successfully VIA instructions in other post, but this only works for pulling in data to the desktop power bi. Can't create dataflow from that. Any assistance please? 

171
B
2 months ago
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