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Using Automox

Sharing is caring, so we'll share our best practices and tips for using Automox. Ask your questions to make the most of your Automox experience!

  • 617 Topics
  • 2,129 Replies
617 Topics
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Ryan-ATGRookie
asked in Using Automox
Automox install failing on Mac

While running this command: sudo launchctl load /Library/LaunchDaemons/com.automox.agent.plistI am seeing this error:Load failed: 5: Input/output errorTry running `launchctl bootstrap` as root for richer errors===I’m installing Automox on a Mac from the installer file.  I can see the Mac from the Automox console.

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8 months ago
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filemodRookie
asked in Using Automox
Known Behavior of execmd.ps1?

Looking to validate events from an EDR related to amagent activity.  Are these known behavior?The script C:\programdata\amagent\execdir775765479\execcmd799295514.ps1 attempted to create a viewable window, by calling the function "CreateWindowExW". The operation was successful.The script C:\programdata\amagent\execdir775765479\execcmd799295514.ps1 attempted to modify the next instruction to execute in the process "C:\Windows\SysWOW64\WindowsPowerShell\v1.0\powershell.exe". The operation was blocked and the application terminated by Cb Defense. 

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8 months ago
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Maulik_BusaNovice
asked in Using Automox
failed updates for devices

Hi Everyone, im newbie for Automox and still easing my path through this new platform.Here’s the little info before i ask my question. So we have got more than 150 devices registered in Automox so far now. we have created couple of policy which patching throughout all week and im still thinking we dont need this much policy on place to be honest cause it’s just crating confusion(see attached screenshots). After all this policies in place we are still not able to get most devices compliant in our dashboard. its indicating almost 70 to 80 percent devices are failed to updates and 40 percent device required reboot to compliant.. we tried to set reboot deferral to 2 times from 3 times before but still no luck..  so is there any way we can set this policies in such a way we can achieve more devices compliant and is there any way from we can start to troubleshoot those failed updates device.. i know its a too much information there but im hoping to get guidance from this awesome community. T

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8 months ago
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bwilsonmsiRookie
asked in Using Automox
Agent behavior during check in for missed policies

If we have the two policies below1) Servicing Stack - running at 8:00 am2) Windows Updates - running at 9:00 am If the device powers on at 9:30 and the Automox agent checks in and sees the 2 missed policies, which one is processed first?If the device powers on at 8:59 am and the Automox agent checks in and sees the 1 missed policy as it hits the schedule for the second, which is processed first? Thanks for your help.

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9 months ago
FCPMoxGuy
FCPMoxGuyRookie
posted in Using Automox
Automox detects an Older version of Google Chrome that doesn't exist

Hey all, Ran into a very strange situation where I have a windows endpoint that is attempting to patch an older version of Google Chrome and all my activity logs say that chrome is patching successfully, however when i look at the device record, Automox still tells me the older version of Chrome is installed (version 66 strangely enough) and that the app hasn’t patched successfully. when I RDP’d over to the PC, i can see that the latest version of Chrome is installed and there are no older versions of chrome that i can see. As you can imagine it is a buzz conversation amongst our IT SecOps team because Chrome 66 is of course absurdly old. I’m not exactly sure where else i can look to find where automox is detecting this older version of chrome that doesnt seem to be installed. Any suggestions or ideas would be appreciated.

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MarkH-Automox
10 months ago
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CNYMetalGuyRookie
asked in Using Automox
Automox confusing host names/fqdn

I am onboarding my devices having come from another product. I am having issues correctly onboarding my 4 DNS servers (ubuntu) and my webserver (ubuntu)  I onboarded my webserver first, it registered and initially displayed the correct info in the System Details. I proceeded to onboard DNS01 and I received the Slack message it hit my account. When I went to device details DNS01 is not in the list and my webserver is now displaying the DNS01 fqdm in system details. Any ideas to either correct this within the GUI or manually edit the details on the endpoint?

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philips66
10 months ago
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MD Shoaib PashaNovice
asked in Using Automox
Linux Patch Targetting

Hi,While creating Patch All Except Policy for Linux. Which Patches do we need to include to be installed?What is best recommendation for patching Linux?

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10 months ago
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MD Shoaib PashaNovice
asked in Using Automox
SSO or Email & Password

Hi team,In our environment, SSO is Enabled for the Zone and during failover of SSO. Can we use Email-ID and Password as an alternate method to login to the Automox Console.Thanks,Shoaib

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10 months ago
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MD Shoaib PashaNovice
asked in Using Automox
User - Roles and Permissions

Hi Team,As per the below article, Automox supports six role-based access controls (RBAC). But in the same doc we have one more role named as Helpdesk operator, and it has privilege to take Remote session as well. By default, does this role only used by Automox Support Team? or it can be assigned this role to Zone users?Ref: Roles and Permissions – Automox Thanks,Shoaib

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MarkH-Automox
10 months ago
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MD Shoaib PashaNovice
asked in Using Automox
OS Patch Management

Hi Team,While creating Groups we have a session called OS Patch Management. Where under that we have settings only for Windows and macOS nodes, so we need to know for Linux which is the recommended settings to be used?Can you please confirm if these settings applicable for Linux OS? if yes, what are the recommended settings to be used?If this Session is not applicable, then what settings do we need to be set?Ref: OS Patch Management Settings for Groups – AutomoxThanks,Shoaib

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10 months ago
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pgajwinstonRookie
asked in Using Automox
Filter on critical severity - Is your filter working?

For the past 2 months, our console fails to be able to report on severs that have high or critical severity. We are seeing an issue again when we try to filter devices by Severity for Critical or High patches, where it fails to load any devices.    We have a major patch window coming up on Saturday, and not having this available will mean that we need to manually verify patching on the majority of our servers, which is not acceptable. Is anyone else seeing this or is this local to our Automox console?

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11 months ago
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Kamelh
asked in Using Automox
Register automox device on Intune

Hello, We are currently using Automox to manage our linux device. Our user have to register frequently from the intune portal so that their device show in intune.I would like to know if it is possible to register automatically from automox to intune without any action from our user? Best regards

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K
11 months ago
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MD Shoaib PashaNovice
asked in Using Automox
Windows Firewall whitelist

Hi Team,We have disable Domain Firewall and we have Private and Public FW enabled on End nodes. In this case, do I need to allow below URLs on my all-End node’s Local firewall? to fetch updates from Microsoft. Windows OS - We might choose to apply a rule to permit HTTP RANGE requests.[RS1]    •             *.download.windowsupdate.com •             *.dl.delivery.mp.microsoft.com •             *.delivery.mp.microsoft.com Devices can reach necessary Windows Update endpoints through the firewall TLS 1.2  *.prod.do.dsp.mp.microsoft.com HTTP      emdl.ws.microsoft.com HTTP      *.dl.delivery.mp.microsoft.com HTTP      *.windowsupdate.com HTTPS   *.delivery.mp.microsoft.com TLS 1.2  *.update.microsoft.com TLS 1.2  tsfe.trafficshaping.dsp.mp.microsoft.com  

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AnthonyM-Automox
11 months ago
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aparkerRookie
asked in Using Automox
Install PowerBI

I’m trying to install Microsoft PowerBI but I am running into a wall. I am doing it through the “Required Software” option for installing programs. I am using the following powershell to install it:msiexec.exe /i "\\xxxxx\xxxxxx\Install Files\Power BI Desktop\PBIDesktopRS_x64.msi" /quiet ACCEPT_EULA=1 This exact powershell line works outside of automox and I can’t understand why it’s not working within the console. For added confusion, Automox say that it was successfully installed on the target computer but when I look at the programs installed on it that is not the case. Any direction would be greatly appreciated!

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A
11 months ago
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pgajwinstonRookie
asked in Using Automox
Filter on critical severity - Not working

For the past 2 months, our console fails to be able to report on severs that have high or critical severity. We are seeing an issue again when we try to filter devices by Severity for Critical or High patches, where it fails to load any devices.    We have a major patch window coming up on Saturday, and not having this available will mean that we need to manually verify patching on the majority of our servers, which is not acceptable. Is anyone else seeing this or is this local to our Automox console?

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11 months ago
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NvlddmkmRookie
posted in Using Automox
Feature Request: Better Schedule Granularity

I understand Automox is meant to be streamlined/simplistic; however, the scheduling system, in my opinion, is too simple and should offer more granularity.  An example being, if I want to exclude patching the entire week of Patch Tuesday - this is not feasible with the current calendar because it goes off the date of the week, not the day of the week.  So if I excluded week 2, that could start on a Monday, a Thursday, etc.I understand we can use advanced patch policies to use offsets for patch age, but that makes scheduling ironically overly complicated. A seemingly simple fix would be to add optional CRON expressions.  I see many platforms doing this, allow basic calendaring with a checkbox to utilize CRON if you want to implement a more advanced schedule.

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11 months ago
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cbielawskiRookie
asked in Using Automox
Same patch being installed daily

We are using a patch all except policy for all of our desktops this runs daily at 10:30am.  It has been working great the first month we were using Automox but now it seems to be installing the same update daily with no errors.  It wouldn’t be such a problem however it causes a reboot prompt everyday now at 10:30.  I’ve looked through the reports and I am not seeing any errors.  Even for those who have rebooted it still prompts a reboot daily. Any thoughts or ideas? 

571
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11 months ago
jack.smith
jack.smithAll Star
asked in Using Automox
Automox Agent Blank Details

I’m curious if anyone else has run into this and has a solution. The device details page remains blank on 1% of agents ~765 total workstations.Running locally: Get-WmiObject Win32_ComputerSystem shows error “get-wmiobject : Invalid class "Win32_ComputerSystem" winmgmt /verifyrepository shows WMI repository is consistent  

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jack.smith
1 year ago
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jklimczak_TWCNovice
posted in Using Automox
Custom Fields

It would be advantageous to have the capability to generate a customized field for each device and associate a worklet to retrieve specific data for that device.For instance, this could be utilized for retrieving warranty information, checking the existence of a registry key, or gathering custom file details.

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1 year ago
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adambRookie
asked in Using Automox
Total Devices through API

Is there a way to get a count of total devices through the API without getting all devices through the servers endpoint?

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SRC
1 year ago
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charlesdevisRookie
asked in Using Automox
Has anyone successfully deployed Edge Computing solutions with Automox?

Hello Forum Members,I hope this message finds you all well. I am reaching out to the community today with a specific inquiry regarding the deployment of Edge Computing solutions in conjunction with Automox. I'm eager to learn from your experiences and gather insights into the feasibility and best practices for such implementations.To provide a bit of context, my organization is actively exploring the integration of edge computing into our IT infrastructure to enhance our operational efficiency and reduce latency for critical applications. We have been long-time users of Automox for managing our endpoints, and we believe that combining these two technologies could be a powerful solution.I am keen to hear about your real-world experiences and any lessons learned from your deployments. Your insights will be immensely valuable to us as we embark on this journey.Feel free to share your stories, tips, or any resources that you believe would be helpful in our exploration of this integration.

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1 year ago
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ivicavRookie
asked in Using Automox
Agent instalaltion automation

Hi, I am trying to install automox agent automatically using Puppet. Issue is I have no way to check if agent is registered properly on automox, so every time puppet agent is starting deregistration and registration again. I tried to use agent to show me a group that node belongs, but there is no way to do it. I looked at API doc but I do not see a way to pull to which group node belongs.  Is there any way to check from node itself if agent is already registered or not?

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1 year ago
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Karolina HalaRookie
asked in Using Automox
Black screen on the servers

I’m not sure if this is Automox related but our company keeps having a black screen issue. It looks like the update is downloaded and the server is looking a reboot but if we don’t reboot the server I’ll will just sit on a black screen and we can’t login to it- this is causing issues because some applications won’t run. In this situation we need to use nutanix to reset the servers and it does install the updates then.Have you heard about this issue before? What is the fix for it if a policy which is supposed to reboot servers over weekend doesn’t work? 

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1 year ago
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Nick SRookie
asked in Using Automox
OOB Web Browser Update Policy Installing CUs?

When we first implemented Automox we created the suggested “Keep browsers up-to-date” policy available on the console’s front page. I recently saw this installed KB5030216 overnight on a few VMs with the policy applied. Has anyone else seen this behavior? Is this because “Everything Microsoft Edge” is included in the policy?

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1 year ago
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Darth VannessRookie
asked in Using Automox
Automatic Reboot

I started my computer up this morning and was prompted with an Automox popup saying that my computer was going to restart in 5 min. I was not given an option to defer. Normally we give two deferal options and allow the person to defer three times max. So Im wondering is, even though my computer was turned off, Automox took the automatic deferal options and now that my computer is on, is forcing me to reboot? Hopefully that makes sense.  If that is the correct, how do you handle that? We dont want people turning on their computers, and getting prompted to have to reboot 5 min into their work day.  Thank you, Greg

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1 year ago
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