Using Automox

Sharing is caring, so we'll share our best practices and tips for using Automox. Ask your questions to make the most of your Automox experience!

  • 562 Topics
  • 2,001 Replies

562 Topics

R
RybbigsRookie
shared in Using Automox

Does Automox recognize if patch is installed

With regards to the recent Microsoft security patch for Outlook, a number of our employees went ahead and updated O365 themselves and didn’t wait for Automox to install the patch. However, Automox doesn’t seem to recognize that the patch was already installed and keeps trying to install the patch and request a reboot.  Is there a setting to enable Automox to first check and see if the patch has been installed and/or the software is up to date and Automox need not patch that device?

2
J
5 months ago
jaldeguer
jaldeguerRookie
shared in Using Automox

This Mac device requires Secure Token User Permission

I added a new macOS device that has an M1 pro chip.  On my Automox admin dashboard I see this message for this device under the compatibility checklist - This Mac device requires Secure Token User Permission.   I am using the latest Automox agent 1.0-35.pkg.  Is there another step I am missing to install the agent correctly?Thanks.

6
M
6 months ago
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TomvVeldRookie
shared in Using Automox

Automox FreshService integration

Hello,I am currently trying to integrate Automox with FreshService but when i search for a device that is compliant within Automox and also is a Asset within FreshService the Automox app within FreshService keeps saying: “The Device does not exist in Automox”. I configured the API and set the schedule to run daily at 12:00 AM but it has been a couple of days now and still no information is displayed.Has anyone here have any experience in setting up this integration?  

1
M
6 months ago
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linhm21Rookie
shared in Using Automox

Worklet for Teamviewer Host?

Hi all, I’m currently trying to create a Worklet for TeamViewer Host to silently install on new builds. I have created an .msi file to attach to the Worklet but currently I don’t know how to bypass the installation so that it actually installs. Ideally, we would be able to silently install and grant easy access to our admin account (which is already associated within the msi install) I was wondering if anyone else has tried creating this Worklet or has any insight.

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R
6 months ago
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DHERTERRookie
shared in Using Automox

Agent installation issues.

I am trying to deploy Automox agent on windows 10/11 clients via SmartDeploy Console. The Agent installs but not checking into Automox dashboard. I don’t see the device at all. I have the command setup with the installation of the msi as follows: msiexec.exe /i "[ApplicationsFolder]\Automox Agent\Files\Application Packs\Automox_Installer-1.42.13.msi" /qn /norestart ACESSKEY=#################What can I do to get the agent to checkin to the dashboard? 

1
E
6 months ago
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swjpilotRookie
shared in Using Automox

Rocky Linux Support

With the move of CentOS8 to stream Rocky Linux has come out to replace it as the go to RHEL Clone.  When can we expect to see Rocky Linux as a supported OS?  Currently it detects Rocky Linux as SUSE which is weird as I would think it should detect it as CentOS or RHEL.

4
D
7 months ago
R
Raul_MLBRookie
shared in Using Automox

Error from performRequest

I’m testing the installation of an agent on a linux system (redhat 7), the system is behind a proxy...so proxy variables are in place per documentation. After I start the service, I see its connected to our proxy but it fails to perform the request (see below). Any idea why? [root@xxxxxxx amagent]# ./amagent -c2022/03/22 14:31:58 HTTP Client Starting2022/03/22 14:31:59 NeedsInstall.2022/03/22 14:31:59 No certificate found, generating new keypair and CSR2022/03/22 14:31:59 NeedsInstall.2022/03/22 14:31:59 No certificate found, generating new keypair and CSR2022/03/22 14:31:59 ERROR: client.DoInstall(): Not installing on diag thread.2022/03/22 14:31:59 Posting /install: {"access_key":"xxxxxxxxxxxxxxx","csr":"-----BEGIN CERTIFICATE REQUEST-----\nMIICdzCCAV8CAQAwIzELMAkGA1UEBhMCVVMxFDASBgNVBAoTC1BhdGNoU2ltcGxl\nMIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAw9qMmL0NCGKz46DuHpZJ\niodbRUeUxVf2P4BwBwMSIBt9ZB1rHHtw+MFo7Sn+87X953RArfroqq/u5pS9Xtqa\nU2GmGss+NyL8kiyu2Lv0bmY7aVuYYYxCJFnBBdxrFh75yWvVH

4
T
8 months ago
R
rmullenNovice
shared in Using Automox

Automox and Drivers

Hey all, Just wanted to check to see if Automox has the ability to patch drivers on Windows devices? I.e. how WSUS has this ability? Would like to retire WSUS completely for end user devices, and would be beneficial to tap into the MS Windows driver update channel.

5
J
8 months ago
Gina-Automox
Gina-AutomoxAutomox Employee
shared in Using Automox

6 Scripts That Will Change How You Work

As we wrap up the year, it’s a good idea to take stock of what you’ve accomplished in 2022. Likewise, our engineering and IT admin experts have created a recap of their most noteworthy Worklets of 2022, one-of-a-kind automate-able scripts based on Powershell and Bash, for you. Take a look! One of these Worklets may address one of the automated actions you’ve been hoping to take in your own environment. 

0
Gina-Automox
9 months ago
Gina-Automox
Gina-AutomoxAutomox Employee
shared in Using Automox

Just in time for the holidays! Share your thoughts for a $25 Gift Card!

We value your opinion and through December 31st, 2022, Automox is running an offer with TrustRadius.Leave a review here on the TrustRadius site and once your review is published, receive a $25 gift card to a vendor of your choice. 

0
Gina-Automox
9 months ago
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srheinsPro
shared in Using Automox

Enforce Scheduled Reboot on Machines

I’m new to AutoMox and would like to know how to create a worklet that I can assign to a group of machines and schedule them to reboot on a monthly basis. Is this possible and how would I go about creating this worklet.

4
J
10 months ago
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viennaNovice
shared in Using Automox

Non Dark mode

Hey all, are you looking at working on a non-dark mode version? Sometimes working in Automox feels I’m looking into a mirror since my screen reflects everything!

2
D
10 months ago
C
clvnzhang1203Rookie
shared in Using Automox

Automox Agent is not compatiable

Hello, I had installed the Automox Agent on some of our Windows Server vms but it shoes Not Compatiable. Any thoughts on this? 

6
BrandonG-Automox
10 months ago
jbh
jbhPro
shared in Using Automox

Automox Wishlist - several feature requests and minor change improvements

Automox recommendations/feedback: 1 - Add “EST” or other time zones to options 2 - Device’s “next patch window” says “Unscheduled”, even though the “Associated Policies” window shows the correct next patch window (confusing - maybe change the wording) 3 - Add the ability in a policy to auto-reboot a system (wither it is pending a reboot or not) prior to applying patches in the patch window. Also, having this option to reboot again after applying patches would be a bonus. 4 - Rename the “Update Device” button to “Update Device Info” so it’s clear that that button won’t patch the device. 5 - Add a button to “Patch device now” which takes into account the policy for patch types, but ignores the schedule if you click a button to patch it immediately - make sure there is an “Are you sure” pop-up just in case. 6 - Allow multiple selections in the “Pre-patch Report” rather than just one group (so if I have multiple groups that start the next day at different times, I can see everything that

2
G
10 months ago
0
0101001011011010110zNovice
shared in Using Automox

Slack integration no longer working

It seems that about 3 weeks ago my slack integration stopped working. I do not see an automox app in the slack directory. Whats going on and how can I get this working again?

12
R
11 months ago
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SW1Rookie
shared in Using Automox

Are users seeing the notifications???

I’m getting complaints from users about their systems rebooting multiple times a day on both Windows and macOS. Is there a way to see if users are getting the the automox notifications?

1
jack.smith
1 year ago
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Shaz AliRookie
shared in Using Automox

General inventory

I am new to Automox, but work in a global company. I am trying to get general inventory report extracted from a particular device group ? E.g Europe. But i also want , PC Name, las logged in user, serial number, model type,etc… how can i do this ? i am not able to generate a report? if i list all the devices, and export… Serial numbers are not in it ?? Thanks for your help.Shaz

2
S
1 year ago
R
Roger_GarciaNovice
shared in Using Automox

How often Automox Agent connect to the Cloud - Random agent disconnected

Hi Guys, i would like to know how often the Automox agent connect to the cloud? i have a tenant with 383 machines installed,  65 right now are in disconnected state, from weeks to more than 6 months. Probably some of them were rebuilded but not all of them, so why could they appear as disconnected? i see some of those “disconnected” machines online in other systems that we have. Also i see some machines with the agent installed,  disconnected, and the “Automox Agent” service disappeared, I had to uninstall the agent from one “disconnected” machine today, re-install resolve the issue, the service re-appear and machine is online again in the Automox console.  So, second question why a Machine with agent installed, that appear “Disconnected in the cloud console, lost the Automox Agent” service?  is that normal, that happend to anybody before? Thanks for any help.  just trying to figure out why online machines are “disconnected” and Automox Agent service disappeared.

3
philips66
1 year ago
D
Douglas_CNovice
shared in Using Automox

Automox Prompts for Reboot after User Reboots Manually

Hi! Not sure if this is a “you’re doing it wrong” or a “this is how it works” or an actual problem, so hopefully you can help me out. We have our policy set to install updates in the background at 3pm on Monday, Wednesday and Thursday - we figure this gives time for them to install and update and finish up close enough to 5pm that restarting (or leaving the PC running overnight) isn’t a huge imposition on our users. One thing I have noticed, and had a user notice today, is that if you postpone Automox’s restart request, but shut down\restart yourself later (e.g. the other week I used Windows’ Update and Shut Down option it gave me on the Start menu and did this), Automox will prompt for a restart once Windows is loaded again which seems redundant given that we’ve just restarted. Is this intended behaviour, or is Automox only keeping track of restarts when it does them? I know Windows cheats with restarts if you use the Shut Down command and does a weird hybrid shut down\hibernate thing

3
M
1 year ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
shared in Using Automox

What 2FA system do you use?

Authy Yubico YubiKey LastPass Authenticator Microsoft Authenticator Google Authenticator Titan Security Key Duo Security 1Password RSA SecurID Access Auth0 Ping Identity AuthPoint SecureAuth Verimark USB Fingerprint Thetis Okta Verify Feitian MultiPass FIDO AuthLite UserLock Azure MFA 0 voters Voting is anonymous for security reasons - you can vote without it showing your name next to which option(s) you selected.

14
Juanmbi
1 year ago
S
SW1Rookie
shared in Using Automox

End user communication

Hey All!We just finished setup and configuring our patch policies and was wondering what everyone was doing in terms of user communications. Would anyone be willing to post a “template” that they for end user comms? Thanks in advance!

1
R
1 year ago
F
FlyerAdmin326Rookie
shared in Using Automox

Windows updates downloading but not installing

I’ve got a fairly basic patching policy in place to apply critical, high and medium priority Windows 10 updates.  Everything seems to be running smoothly and the devices are showing as fully compliant in the Automox dashboard but the updates are merely downloading and not installing.I have scheduled reboots running against the devices in question but this has resulted in a reboot without the updates installing.  Is there some element of the patching policy I need to set up or enable, or is actually installing updates not part of the patching policies within Automox?

4
F
1 year ago
R
rwagnerChannel Partner
shared in Using Automox

Auto notification upon failed patching

Good day, Is it possible to have an automox agent send an email immediately upon failed patching of a server?

3
BrandonG-Automox
1 year ago
A
Anonymous
shared in Using Automox

Which new AX features are highest on your 2022 wishlist?

So what’cha want?Happy 2022, y’all! Even though we’ve barely stumbled into the start of 2020: Part III, I think we’re probably all ready for a cup of tea and a nap. But first, I have a question: What AX features are highest on your wishlist for 2022? Here, I’ll get us started: as an Admin, I’d like to see some remote device management in the AX console. (Sorry, but none of you can use that one now! )_______________________________________________________________________________ While we look to 2022, let’s also look back at 2021 - the features AX released last year came fast and furious at times, so we’ll do a quick recap. Give me just a second..so many new things..Recapping…..Okay, done! Here’s a quick, non-chronological rundown (organized by functionality), with some links to additional resources. If you have any questions about any of them, let us know in the comments. Automation Flexible Device & Package Targeting ​​​​​​Gives admins the ability to target specific devices and/o

39
B
1 year ago
R
RobertBRookie
shared in Using Automox

Ansible Playbook linked in documentation working?

This link from the documentation redirects me to the home page. Is the playbook still available for download? https://go.automox.com/hubfs/Technical%20Docs/get-automox.yml

4
F
1 year ago
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