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965 Topics
Tony-Automox
Tony-AutomoxAutomox Employee
posted in API & Integrations
Use API to Pull Software Inventory for Every Computer in an Organization

Using the standard API call for software packages installed will just give you software installed on a single device referenced by the server ID#. This script will give you software packages installed on every device in an organization referenced by the computer names. By altering the script you can add additional fields - but make sure the Set-Content line reflects all of the fields you add to the Select-Object part of the last line of the script. You’ll also want the Set-Content line to have the fields in the same order as the Select-Object. Available fields can be found here from the Response tab:https://developer.automox.com/openapi/axconsole/operation/getDevicePackages/ View the script on GitHub You can also modify it to do things like not show Windows updates & hotfixes by altering the Where-Object part of the last line of the script. For example:Where-Object {$.installed -EQ $true -and $.repo -notlike “Windows*”}  You’ll need to set the following before running the script:  

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E
1 year ago
Shereen-Automox
Shereen-AutomoxAutomox Employee
posted in Product Updates
New AXU Courses: Automated Vulnerability Remediation and Using Worklets for Linux

Hi Automox Community! Ready for a joke?Why did the computer enroll in the Automox University course?Because it wanted to learn how to 'Ctrl+Alt+Defend' against vulnerabilities! 😉Jokes aside, Automox University (AXU) has two new awesome courses for you to dig into!Learn how to automate vulnerability remediation with Automox and Rapid7. Enroll in the Automated Vulnerability Remediation (AVR) course to learn everything you need to know about AVR from set-up to management, or watch the video for a walkthrough of this power feature.Automated Vulnerability Remediation Course Automated Vulnerability Remediation Video WalkthroughStart using Worklets to optimize your Linux devices. The Worklets for Linux Course takes you through executing our most popular Linux Worklets from start to finish so that you can put them into action. Stand-alone tutorials are available for you, too!Using Worklets for Linux Course Worklet Tutorial | Linux - Forensics - Get Reboot History Worklet Tutorial | Set SSH Ti

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1 year ago
S
SophiaAXCommunity Manager
published in Product Updates
Introducing FixNow: The Fastest Way to Automate IT

Hey, Ottomators! We’re so excited to announce something BIG today! Automox is keeping you fast, responsive, and compliant with two new capabilities: FixNow (available now) and PowerShell Secure Signing (coming soon)! Wondering how it works? FixNow unlocks immediate action, at scale. Administrators can choose from our Worklet Catalog of 300+ premade automations created and maintained by our team of experts. Select the phase of the Worklet to run (evaluation, remediation, or both), and choose the device to target and run.Progress is shown in real time and returns instant results so you know:Your script was successfully executed Your configuration compliance is easily audited You can test the automation in real timeFixNow is available to Automox customers today as a free preview. So try it out and let us know what questions you have!  

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1 year ago
D
Darth VannessRookie
asked in Using Automox
Automatic Reboot

I started my computer up this morning and was prompted with an Automox popup saying that my computer was going to restart in 5 min. I was not given an option to defer. Normally we give two deferal options and allow the person to defer three times max. So Im wondering is, even though my computer was turned off, Automox took the automatic deferal options and now that my computer is on, is forcing me to reboot? Hopefully that makes sense.  If that is the correct, how do you handle that? We dont want people turning on their computers, and getting prompted to have to reboot 5 min into their work day.  Thank you, Greg

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1 year ago
Gina
GinaAutomox Employee
posted in Product Updates
Weekly Update: Third-Party Support New Additions + Coming Soon!

Happy Friday, Sept 15th!We’re excited to announce that Automox now supports patching the following third-party applications: Archi Windows/macOS BarTender 2022 by Seagull Scientific Windows Microsoft .NET Desktop Runtime 6.0 Windows Octave Windows/macOS Wondershare PDFelement Windows/macOS  And, the following titles are in progress and coming soon*:  DisplayFusion Windows Druva inSync Windows/macOS Leaklog by Slovak Association Windows/macOS Microsoft OLE DB Driver 18 for SQL Server  Windows Microsoft Visual Studio Code Windows/macOS Microsoft Visual Studio Professional 2022 -  Spring 2023, 2022 LTSC & Fall 2022, 2021 LTSC Windows Obsidian Windows/macOS OpenSSL by Shining Light Productions Windows OpenSSL Light by Shining Light Productions Windows PictoBlox Win

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Gina
1 year ago
D
Darth VannessRookie
asked in Using Automox
Deferals

Is there a report that I can create or customize to show who has defered updates and reboots? Thank you,  Greg

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1 year ago
Gina
GinaAutomox Employee
published in Product Updates
Weekly Update: Third-Party Support Additions and Coming Soon!!

It was 57 years ago today that the first episode of Star Trek that aired in 1966. But, who knew,  that “Beam me up, Scotty” was never actually said in the series (great factoid from our own community member @ahjw!)! And on to our weekly updates that we are all here for!We’re excited to announce that Automox now supports patching the following third-party applications:  Dell Display Manager (DDM) 2.x Windows Dell Command | Update Windows Universal Windows Pale Moon Windows/macOS Synaptics DisplayLink Graphics Windows/macOS  And, the following titles are in progress and coming soon*:  Archi Windows/macOS BarTender 2022 by Seagull Scientific Windows DisplayFusion Windows Microsoft .NET Desktop Runtime 6.0 Windows Octave Windows/macOS Wondershare PDFelement Windows/macOS  Don’t forget that our third-party support catalog is always availabl

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Gina
1 year ago
Gina
GinaAutomox Employee
posted in Product Updates
Sept 1, Weekly Update of Third-Party Support Additions and Coming Soon!

Welcome to September 1st! On this day, a French and US expedition located the wreck of the Titanic, 73-years after it sank. What an amazing and bittersweet moment for that crew. Wow!And now onto our third-party updates that we are all here for…We’re excited to announce that Automox now supports patching the following third-party applications:Hubstaff                                                            (Windows/macOS) Microsoft Teams Machine Wide Installer* (Windows/macOS previously  supported)  Parallels Remote AppServer (RAS)             (Windows/macOS) Vivaldi                                                               (Windows/macOS) Wondershare Anireel                                      (Windows)The following titles are in progress and coming soon*:Archi                                                                  (Windows/macOS) BarTender 2022 by Seagull Scientific         (Windows) Dell Command | Update Windows Universal (Windows) Dell Display Manager (DDM)     

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1 year ago
Tony-Automox
Tony-AutomoxAutomox Employee
posted in API & Integrations
Use API to Pull a List of All Outstanding Critical Updates and the Age of the Update

This script will dump all available critical updates for all of the endpoints in an organization into a .csv file along with the number of days the update has been available and if the update requires a reboot. You’ll need to set the following before running the script: $apiKey = 'YOUR_API_KEY' - in your console, go to Settings->API and select the API key. Note that the API key is per admin user, so you and another admin in your console will have different API keys. $orgID = 'YOUR_ORG_ID' - put in your Org ID which can be found by looking at the URL on the dashboard and selecting the value after the “?o=”: [https://console.automox.com/dashboard?o=1234]. In this example the Org ID is 1234. You can also modify $filepath if you want to change the file name or save it in a different location. Keep in mind the script will overwrite a previously generated file if it exists. $apiKey = 'YOUR_API_KEY' $orgID = 'YOUR_ORG_ID' $filepath = 'C:\Temp\CritUpdates.csv' Set-Content $filepath -Value

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1 year ago
C
ceconomonRookie
posted in Using Automox
NOT Compatible With Automox - Windows Update Server

I have several Windows servers that the Automox agent reports and issue with the Windows update server.Connectivity to Patch Source:Windows Update ServerThere is no problem with using Windows Update locally on the server. I had to resort to using it locally to patch this server. I had opened a support case on this and was told to contact Microsoft support. This response made no sense and I told the engineer that. I'm supposed to contact MS support and tell them there is an problem with Windows Update working on a server when it is working as expected.

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DavidV-Automox
1 year ago
Afonso_Alves_31
Afonso_Alves_31Pro
asked in Using Automox
Offset calendar - Calculating patches using patch Tuesday as reference

Could you request a feature to allow the calendar to have an option to calculate patch schedule using patch Tuesday as reference?

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DavidV-Automox
1 year ago
L
Landon-AutomoxAutomox Employee
posted in Product Updates
Weekly Update: Third-Party Support Additions and Coming Soon!

Happy Friday everyone!Since today (August 25) is the birthday of Billy Ray Cyrus, Sean Connery, and Gene Simmons, we’d like to celebrate by announcing the further expansion of our third-party support list!  Automox now supports patching the following third-party applications:Software Name Operating System TeamViewer Host (Windows) ODBC Driver for SQL Server (17) (Windows) Perimeter 81 VPN (Windows/macOS) Wondershare DVD Creator (Windows/macOS) UltiMaker Cura (Windows/macOS) CryptoPrevent (Windows)  And,  much like another Verstappen victory in the Formula 1 race this weekend, the following titles are in progress and coming soon*: Software Name Operating System Vivaldi (Windows/macOS) Hubstaff (Windows/macOS) Microsoft Teams - Windows MSI (Windows) Parallels Remote Application Server (Windows/macOS) Anireel (Windows)  As a reminder, our third-party support catalog is always available to find the most up-to-date coverage of our third-party supported

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1 year ago
K
kido1991Rookie
asked in Using Automox
API Endpoint for Policy Results Report

Hi,I apologize for my oversight in posting this question in the wrong category. I am uncertain about which category is most suitable for this query and whether it should be posed in the community section.If necessary, please feel free to relocate this post to the appropriate category, as I lack the capability to change the category myself. Thank you for your assistance.Greetings, everyone. I've noticed the presence of a recently introduced policy results report within the Automox console.https://help.automox.com/hc/en-us/articles/10402651969684-Policy-Results-Report#PolicyResultsReport-PolicyResultsOverviewI am currently exploring the feasibility of extracting data from the mentioned report through an API.Upon reviewing the available documentation, it appears that the API supports data retrieval primarily for attention reports and pre-patch reports.However, I would greatly appreciate your guidance if I have overlooked any relevant information or functionalities in this regard.Thanks.

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JohnG-Automox
1 year ago
M
M.fernandezRookie
asked in Using Automox
Apply updates on system shutdown

Hi,We are looking for a way for Automox to be able to apply updates when a computer is shut down, like Windows Update does.We don’t know if with powershell (through a worklet) we could “tweak” the start menu so it looks like it does with Windows, with the options to “Shut down”, “Update and shut down” and so on.So we are wondering if this is something that someone else has struggled with, or if the Automox team has assessed this possibility. It would be a really convenient feature to have, so users are less bothered by the patching process, but we understand it´s a complicated issue.Do you have any idea if this is poossible through a worklet? How would you start developing it?Thanks!

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1 year ago
Gina
GinaAutomox Employee
posted in Product Updates
Weekly Update: Third-Party Support Additions and Coming Soon!!

We’re excited to announce that not only is it National Fajita Day (who knew!?), but our third-party support list is also expanding!  Automox now supports patching the following third-party applications:LEGO Education SPIKE                          (Windows/macOS) Wondershare UBackit                            (Windows) YoYo GameMaker Studio                      (Windows/macOS)And, the following titles are in progress and coming soon*:Hubstaff                                                 (Windows/macOS) Microsoft ODBC Driver                        (Windows)for SQL Server 17 Microsoft Teams - Windows MSI      (Windows) Parallels Remote App Server             (Windows/macOS) Perimeter 81 VPN Client                     (Windows/macOS) TeamViewer Host                                 (Windows/macOS) UltiMaker Cura                                      (Windows/macOS) Vivaldi                                                     (Windows/macOS) Wondershare Anireel                           (W

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Gina
1 year ago
M
MichalRookie
asked in Using Automox
Device Encryption is suspended - can we disable that action.

Hi, We are had a problem when during installation user closed laptop lid what put PC in suspension.As Bitlocker encryption was already suspended and keys were deleted. User blocked his laptop wrongly entering passwords. . We can’t login into laptop. We have keys but they are not correct anymore. Can we disable that action so encryption never would be disabled. Cheers Michal  

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1 year ago
Gina
GinaAutomox Employee
posted in Product Updates
Weekly Update: Third-Party Support Additions and Coming Soon!

We are hitting our stride with the Automox engineering team pushing out new third-party supported titles with more on the way! Below, you’ll find our latest and greatest updates.The following vendors are now supported: AWS VPN Client (Windows/macOS) CrystalDiskInfo (Windows) DAX Studio (Windows) Twingate (Windows)The titles below are in-progress/coming soon*:LEGO Education SPIKE (Windows/macOS) Wondershare UBackit (Windows) YoYo GameMaker Studio (Windows/macOS)And, our third-party support catalog is always available to find the most up-to-date coverage of our third-party supported titles.  *Disclaimer: As these titles are still in-process, Automox cannot guarantee the eta for third party support as working with every vendor is different. 

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Gina
1 year ago
Gina
GinaAutomox Employee
posted in Product Updates
Your Automox Console is Now More Searchable and Actionable!

Automox is all about making the life of IT teams easier and that includes the capabilities within our console. We’re happy to share these recent improvements!Starting with the Dashboard! Upon login, you’ll find new click-through capabilities within the Device Troubleshooting card. Want to go directly to devices that have been disconnected for over 30 days? Automox directly navigates you to these devices in the Devices page for quick viewing and action.Speaking of the Devices page, if you look to the left column, you’ll find a redesign of our device filters with a more granular and intuitive breakdown of the devices you want to observe and the ability to fine-tune your search. Next time you are in the console, check out these new capabilities that allow you to navigate with ease and take quick action without the tedious steps.  

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Gina
1 year ago
I
ihloom_ejRookie
posted in API & Integrations
Create a RBAC in which you can define a user access to only specific groups

The overall structure of zones vs. groups is creating a lot of redundant issues. As a service provider, we have many clients, which means a lot of consistent policies and users being made. Having clients in zones, we can assign their users the ability to view their console. But then we have to duplicate the same policies, worklets, and users from one zone to another. This is really redundant and the overall structure of zones vs. groups just makes API calls for all clients a nightmare. I see that you can customize the Automox agent installer to specify a group. Managing by the zone (top-level) and groups (clients) makes everything easier to manage. Only thing missing is limiting a user to view only specified group(s). Is there a possibility of this being added in the future? It is just very odd that there is limited to no features when administrating on a global level.

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I
1 year ago
Jon-Automox
Jon-AutomoxAutomox Employee
asked in Product Updates
Otto AI -- What do you want to know?

Hey Friends, Jon Levenson here. I’m on the Content & Community Team at Automox. It’s been a couple weeks since we introduced Otto AI and, frankly, I’m curious: What questions do you have about Otto AI? Have you used it yet? What would you still like to know?

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Gina
1 year ago
Gina
GinaAutomox Employee
posted in Product Updates
Weekly Update: Third-Party Support Additions and Coming Soon!

Hello August!The streak of constant new third-party additions continues. Below, you’ll find our latest and greatest updates.The following vendors are now supported: Altova MissionKit Professional                   (Windows)2023, 2021 R2, 2020, 2020R2  Altova XMLSpy Enterprise                           (Windows)2023, 2021 R2, 2020, 2020 R2 Altova XMLSpy Professional                      (Windows) ClickShare Desktop App                              (macOS) Clip2Net                                                          (Windows) Deezer                                                             (macOS) Docker Desktop                                             (Windows/macOS) Genesys Cloud                                              (Windows/macOS) Microsoft Office 2019 and 2021                (Windows/macOS) Microsoft Remote Desktop Client             (Windows)  Steam                                                             (Windows/macOS)And, the titles below are in-progress/comi

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Gina
1 year ago
J
Julio MoralesRookie
posted in Using Automox
Remote Control Feature Issues

We have been playing around with the remote control feature in Automox but have noticed some stability issues where it will disconnect the remote session once or a couple of times before the remote session is finally stable and doesn’t disconnect. We do not have any firewall configuration that would cause an issue with this and the people we have supported tend to have good connection, many of them being on prem. Has anyone else run into similar issues?

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1 year ago
T
taylor.jonesRookie
asked in Using Automox
Issue with reinstalling agent on CentOS 7 linux

I have 4 CentOS 7 servers which are acting as app connectors for Zscaler Private Access. I wanted to install automox on them so the underlying OS can be patched along with our regular patching schedule. The installation worked fine but then the agent lost connection to the console. I am trying to reinstall the agent according to the instructions here: https://help.automox.com/hc/en-us/articles/5384334313108 I have already removed the boxes from the console but since the server isnt communicating with the console, it doesnt appear to be removing the agent. When i run the cmdsudo /opt/amagent/amagent --deregister I get the following error:/opt/amagent/amagent: /lib64/libc.so.6: version `GLIBC_2.28' not found (required by /opt/amagent/amagent) From what i can find, it seems that CentOS7 only supports GLIBC_2.17, but automox indicates that CentOS7 is a supported OS: https://help.automox.com/hc/en-us/articles/5352186282644-Supported-Operating-Systems Any help would be appreciated.  

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1 year ago
Gina
GinaAutomox Employee
posted in Product Updates
Weekly Update: Third-Party Support Additions and Coming Soon! 

Happy Friday and Happy SysAdmins Day!Where has the month of July gone!? One thing for sure is that our engineers did not take any summer breaks as they continue to push out new and upcoming supported third-party titles! The following vendors are now supported:Altova MissionKit Professional (Windows)2023, 2021 R2, 2020, 2020R2  ClickShare Desktop App (macOS) Clip2Net (Windows) Steam (Windows/macOS)And, the titles below are in-progress/coming soon*:Docker Desktop (Windows/macOS) **newly added 08/01/23** Microsoft Office 2021, 2019 (Windows) XMLSpy Enterprise (Windows)2023, 2021 R2, 2020, 2020 R2 XMLSpy Professional (Windows)2023, 2021 R2, 2020, 2020 R2And as a reminder, our third-party support catalog is always available to find the most up-to-date coverage of our third-party supported titles.  *Disclaimer: As these titles are still in-process, Automox cannot guarantee the eta for third party support as working with every vendor is different.  

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Gina
1 year ago
P
pgajwinstonRookie
asked in Using Automox
Patch Windows - How long is yours?

Hi, My name is Paul and we have been using Automox for over 2 years now. We patch 450+ servers (mix of virtual servers 2016/2019 OS)located in the US, once on a monthly basis.  Our US patch windows commonly exceed 5 hours to finish patching all servers.  We also patch about 100 servers in the Asia Pacific region, once monthly, and this patch window takes 4+ hours to complete. Wondering if this community can help in justifying if this aligns with their patch window duration.  How long are your monthly patch windows taking to complete?How many servers are you patching during these windows?  Do you have a mix of virtual servers 2016/2019 OS?How much bandwidth is your pipe your servers use to get out to the internet?  Are you pre-staging (downloading the KB’s ahead of time) prior to the start of the actual patch window? 

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P
1 year ago
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