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Automox FreshService Integration - is it worth it?

matthew.miller
March 11, 2026 at 5:14 pm UTC
#freshservice

Hello all,

 

As we look to improve our data insights, we were wondering if our ticketing system (Freshdesk) could ingest data from Automox to help us keep track of assets.

 

Upon searching I found these two integrations available for Automox. Does anyone have any experience with either of them, and are they useful?

 

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AX-JaredHinesMarch 11, 2026
#1

Hi ​@matthew.miller!

 

While I don’t have any experience using it myself you can find some info about the capabilities of the integration here!

 

For example you can preform a few actions on devices, like force reboots, directly from the ticket view or inventory page.

 

It also updates your CMDB with over 30 system details fields with each scan.

 

Hopefully thats helpful!

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