Using Automox

Every week, we’ll be sharing a short video that highlights a specific feature or use case in the Automox console. In this video, we discuss mean time to remediation (MTTR) and how you can improve your performance in this area. Our target MTTR is 7 days, and I highlight the importance of reviewing our active policies to identify those that exceed this target. Be sure to keep an eye out for the next Tip of the Week! 

Hello Everyone!We're inviting you to our upcoming Office Hours session on Friday, May 2, 2025, at 12 pm MST/ 1pm CT/ 2pm ETThis is a live Q & A dedicated to answering your questions!Click here to register for today’s session.

Introducing the Tip of the Week, a short video created by the Automox Customer Success team that highlights a part of the console you might not have jumped into, yet. This week—and the next few—we will be highlighting parts of our new Analytics dashboard, which showcases your mean time to remediation, vulnerabilities, and how your policies are performing. Check out the video below to dive in!  

Hello Everyone!We're inviting you to our upcoming Office Hours session on Friday, April 25, 2025 at 12 pm MST/ 1pm CT/ 2pm ETThis is a live Q & A dedicated to answering your questions!Click here to register for this session.

Hello, I was running into a scenario in our Automox environment which I was looking for some additional insight.  We have a set of machines configured to run a patch only policy of a few vendor approved patches.  Overnight, the policy ran successfully however in the devices page, it appears that they still have an update pending and upon going to the device in question the KB that was installed by the policy shows as update available. 

That’s right—we've completely redesigned how we communicate with your end-users (so you don’t have to) with deadline-based restarts. With the new Automox Tray, we’re giving you more control and a better way to communicate with end-users—without the frustration, confusion, or help desk tickets.  Why you’re gonna love it:          💥 Convenient Notifications your users won’t ignore           🔁 More control over restarts           🙌 A streamlined experience that feels more like helpful automation and less like a rogue pop-up And yeah—it looks good, too. 👀 

Hi everyone,Before I opened a ticket I wanted to post here.With the release of the new agent, most of our assets are up to date but we have about 150 that are still on the 2.0.29/28 version.  Most of them have been online and connected to the console, but I am wondering why they haven’t auto-updated.  Besides any thoughts about why, does anyone have a potential fix to update them?  I figured I’d give it a few weeks since the release of the new agent before asking. Thanks!

Hey guys, Been a hot minute since I’ve hit up this community. Hope everyone is well! :) I understand there is a playbook for installation of the agent however I was wondering if over the years, someone has developed the reverse? Just looking to make our VM decommission process a little streamlined. Anyone know if there are any playbooks about that can cover removal of the device in the console and agent removal?Typically we just nuke the VM so uninstall isn’t really a major requirement but would be good if we could remove the device from the console.My Google-fu hasn’t had much success in landing any positive hits so figured I would try here. Thanks in advance! Westyy

I’m getting a notification from Automox that my PC needs to be rebooted, but the right hand and bottom edges of the notification window aren’t being rendered, so I cannot see or click on the “Restart Now” button. Restarting from either the Windows start menu or by using CTRL-ALT-DELETE apparently does not suffice to enable Automox to actually do the necessary updates, because after such a restart the notification just comes back. The only option I have is the wait for the deadline to arrive and allow Automox to force the restart. This generally is just a minor annoyance, but if the deadline arrives while, say, I’m in the midst of a Teams meeting, it becomes a major annoyance. I’ve attempted to change my resolution and scaling, but it doesn’t change how the window looks. I’m attaching a screen capture. Any ideas what could be going wrong here? 

Reached out to support and they said they didnt have a way to bulk remove duplicate devices . They have this link but its a little lacking. https://developer.automox.com/openapi/axconsole/operation/deleteDevice/ With Chat GPT and a little trouble shooting, i came up with this powershell script that worked for me.  you will need to do an export of all devices, find the duplicates and get a list of device id’s and put them in column A with deviceid as the header, save as *.csv.  Enjoy! #Add api key and orgid!$apiKey = 'xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx'$orgId = xxxxxx$headers = @{       "Authorization" = "Bearer $apiKey"      "Content-Type"  = "application/json"      }#Edit csv path and log path!# Paths$csvPath =

HiOur deployment has update deferral policies in place and up until recently they have been working as expected.Recently, we have been getting the following message that seems to be by-passing the deferral policies.Can anyone comment on this? Is this part of an update? And can this notification be disabled/altered.Thanks

The new end user tray experience is quite disappointing. Removing the functionality that informs users about updates or necessary closures is a significant drawback. One of the strengths of Automox was its ability to keep end users informed about updates and patches. Could you please explain the decision to launch the new Tray without the capability for custom text, which was available in the previous agent?

Hey Ottobots! We are pleased to say that the new tray icon and notifications have started appearing for our users on Automox, however we note that this doesn’t appear to have the text defined in our policy.  Does anybody know if: We can adjust the logo and the “Automox” text to be company-branded?  We are able to adjust the text in the notification window? We would like to tell our staff WHAT is being updated, for example.  In the policies, we are currently still seeing deferral, rather than “deadline” which was announced. Does anyone know where we configure the deadline please? Thanks in advance!  

Good Morning, We’ve been dealing with an odd issue for the last few months on 2 of our servers when it comes to updating. We run a “patch except” policy for our servers that can be rebooted once a month to update them and without fail both of these servers will succeed in installing the update 5 times, then fail once and not actually install the updates or reflect the updates on Automox.Below is what I see when I filter the AX Activity Log for the day after running the policy. Failed to apply patches ("2024-11 Cumulative Update for Windows Server 2016 for x64-based Systems (KB5046612)" "Windows Malicious Software Removal Tool x64 - v5.130 (KB890830)" "Microsoft Visual C++ Redistributable 32-bit" "Microsoft Visual C++ Redistributable 64-bit" "Broadcom Inc. - System - 9.8.18.1"): Installed patches: "2024-11 Cumulative Update for Windows Server 2016 for x64-ba

I’m new to AutoMox and would like to know how to create a worklet that I can assign to a group of machines and schedule them to reboot on a monthly basis. Is this possible and how would I go about creating this worklet.

We signed up for the new system tray agent beta. I was curious if anyone knows if the location of the popup can be configured? Currently it is not popping up over the system tray. It’s popping up in the center of the screen. 

The challenge with third-party patching lies in the diversity of solutions each vendor employs to distribute updates. Without a centralized solution, your teams are left juggling various update processes, creating inefficiencies and leaving endpoints vulnerable.Automox’s Third-Party Patching ProcessWe offer a cloud-native solution that simplifies third-party patching by consolidating various update methods into a single, cohesive process. Here’s how the process works from start to finish:Step 1: Inventory and IdentificationDevices are scanned to identify updates needed for first and third-party applications. The default scan interval is 24 hours, but this can be customized to meet specific needs.Step 2: Centralized Policy ManagementIT teams can implement flexible policies to automate patch deployment, allowing for consistent updates across devices without manual input.Step 3: Caching and Dis

Hello Automox Community1Has anyone been able to deploy the agent using Azure Policy? I understand going the gold image route is the typical way. But I’d like to have other options of automating the Agent deployment if it’s missing on an Azure server VM.

# Set mandatory variables$apiKey = 'Your_API_Key'$orgID = 'Your_OrgID'# Set optional$groupID = ''# Where to save the file$currentDate = (Get-Date).ToString("yyyyMMdd")$output = "C:\Temp\NeedsAttention$currentDate.txt"################################################## $headers = @{ "Authorization" = "Bearer $apiKey" }If ($groupID){ $url = "https://console.automox.com/api/reports/needs-attention?o=$orgID&groupId=$groupID"}else{ $url = "https://console.automox.com/api/reports/needs-attention?o=$orgID"}$response = (Invoke-WebRequest -Method Get -Uri $url -Headers $headers).Content$data = $response | ConvertFrom-Json# Extract the devices information$devices = $data.nonCompliant.devices# Create a table and format the output$table = @()foreach ($device in

We are beyond thrilled about the future of Automox and where we are heading! Now, we want to hear from you! Complete the poll below to share what upcoming feature you are excited about!

The PoLP is a key strategy to strengthen your security and reduce your risk. That’s why we’re expanding Automox’s Role-Based Access Control (RBAC) so you can scope administrative roles to only what administrators need to do their job.  This release will enable you to:Create and customize roles in Automox, and assign them by user and organizational group Fully customize each Custom Role with controllable read, write, edit, and delete permissions for every capability in Automox Quickly reduce risk and adopt the principle of least privilegeReady to hear more?

As we continue to provide and release Worklets to customers, we want to ensure they are easy to find and easy to manage. With that in mind we’ve upgraded the Automox console to provide a browsable user experience, allowing customers to not only find Worklets a lot quicker, but to also discover possibilities they may not have seen otherwise. What Changed?UI facelift with current components and color schemes New filtering capabilities: OS: Linux, macOS and Windows Type: Workstation and Servers Categories: Security, Data Collection & Auditing, Maintenance Tasks, Peripherals, Personalization, Software Lifecycle, System Preferences  

Hello,I was unable to find any information on Lansweeper's deployment page or on Automox on deploying the Automox agent using the Lansweeper deployment tool. This deployment package will install, and can also assign the device to the group you want. Below is how I have mine set up. Action - InstallerStep Name - Install (or whatever you want to name it.)Install File - {PackageShare}\installers\Automox_Installer-2.0.28.msi (Or when you placed the installer.)Parameters - ACCESSKEY=YOURACCESSKEY GROUP="Default Group/Group you want to assign it to"MSI Options - Install, No Restart, QuietThis will populate the result command, so below is a preview of my Result command.msiexec.exe /i "{PackageShare}\installers\Automox_Installer-2.0.28.msi" /norestart /qn ACCESSKEY=********-****-****-****-************ GROUP="Default Group/City Computers" The part for GROUP, will be the Parent group that you have set up, and then th

We’re announcing the launch of best-in-class Linux CVE data monitoring directly in the Automox Console, designed to provide timely, accurate, and comprehensive CVE data for IT and security teams. Each month, thousands of new vulnerabilities are published, leaving you to prioritize and resolve them. Meanwhile, the authority for CVEs is over a year behind, with 30,000+ CVEs still unanalyzed.Want to learn more? Register for our upcoming Product Roa

Hello, I am trying to follow the Automox/PowerBi guide here: https://help.automox.com/hc/en-us/articles/8180172309780-Custom-API-Dashboard-through-PowerBI#h_01HAT7WZ8E95S0YA6E8FCYVY5B but running into an issue on step #6 (Double click to open Automox_Reports_Example_v1_wAPI.pbit from C:\temp\.). When I do this, PowerBI states “query is blocked by the following errors: health, The column 'name' of the table wasn't found.”  Due to this, all the PowerBI report pages are blank as the rest of the queries don’t load. When opening up health.csv, I see that it is empty.  Any thoughts?