Using Automox

Not sure if this is available or not, but I’m hoping we can get a feature put in.Issue:When I go to a device, and check the software to see what needs updates, I see which ones need updates, but I don’t truly know quickly which policy is going to update it. Solution:Ideally, we have two columns.Policy Column: This will show you the name of the policy that will update the software (or one that will be doing it next if multiple) Update Scheduled for: This will show you when the software is actually going to get updatedThis way, when you are looking at a device and it’s software section, you can quickly see when the update is happening and by what policy. Just an example the current software section, and what the column would look like 

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Hi  What is best possible way in automox to update zoom workspace to latest version on 25 devices.  

Device Status Shows Disconnected, but user is active Logged In.Any Idea why this is showing as Disconnected? 

I’ve just started looking at the API documentation, and it looks like if I don’t know the Device ID but only the name, the only way I can query the API is to return all devices and then filter my results.The only filter option I can find in the documentation for the servers ‘is_compatible’.Is getting all servers and then filtering the results the only way?Thanks!  

This script will dump all available critical updates for all of the endpoints in an organization into a .csv file along with the number of days the update has been available and if the update requires a reboot. You’ll need to set the following before running the script: $apiKey = 'YOUR_API_KEY' - in your console, go to Settings->API and select the API key. Note that the API key is per admin user, so you and another admin in your console will have different API keys. $orgID = 'YOUR_ORG_ID' - put in your Org ID which can be found by looking at the URL on the dashboard and selecting the value after the “?o=”: [https://console.automox.com/dashboard?o=1234]. In this example the Org ID is 1234. You can also modify $filepath if you want to change the file name or save it in a different location. Keep in mind the script will overwrite a previously generated file if it exists. $apiKey = 'YOUR_API_KEY' $orgID = 'YOUR_ORG_ID' $filepath = 'C:\Temp\CritUpdates.csv' Set-Content $filepath -Value

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Hi, all. I’m new here, so forgive me if I’m reposting something already covered.We have 2 machines that have recently received what I believe were 3rd party updates from Automox that have slowed the machines to a crawl. We send out daily updates so I’m unclear as to the exact day, much less exact update, that might be causing this. Has anyone else seen this with a recent (in the last week) update, and if so did you determine what was causing it?Also, any tips for quickly alleviating the symptoms without rolling back to a restore point (if there even is one) would be much appreciated. At this point I’m hoping more updates coming through will fix whatever got buggered up. Note that this is only 2 machines (that I know of) out of about 200.Thanks in advance!

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Hello Forum Members,I hope this message finds you all well. I am reaching out to the community today with a specific inquiry regarding the deployment of Edge Computing solutions in conjunction with Automox. I'm eager to learn from your experiences and gather insights into the feasibility and best practices for such implementations.To provide a bit of context, my organization is actively exploring the integration of edge computing into our IT infrastructure to enhance our operational efficiency and reduce latency for critical applications. We have been long-time users of Automox for managing our endpoints, and we believe that combining these two technologies could be a powerful solution.I am keen to hear about your real-world experiences and any lessons learned from your deployments. Your insights will be immensely valuable to us as we embark on this journey.Feel free to share your stories, tips, or any resources that you believe would be helpful in our exploration of this integration.

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We are having issues with users that have applications removed like, firefox or chrome, and continuously showing “Your Computer is preparing to install updates” due to a policy to update both Chrome and Firefox, and it fails for those users and never shows that their computer is Up To Date (this is happening for other applications as well but Firefox/Chrome seems to be the most prevalent offenders)  which is causing confusion with the end users and countless unnecessary calls to our helpdesk. 

With the new (and awesome btw) Status page roll out, is there a way to api pull from that page? Just looking for base info... up,degraded,down and the like! I looked a bit to see if I could find that but coming up empty lol!

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The Managing End-User Notifications documentation appears to be out of date now that the notification images have been updated. Is there up to date documentation available?

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Please explain Patch Now in Software/Actions/3 dots/Patch Now.  Does it patch only the devices impacted? 

Is it possible to filter the main Outstanding Patch Count widget to only show connected devices. I would like this dashboard option to show a live update not including devices not online if possible

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Currently we have the overview report, the non-compliant devices report, the pre-patch report and the activity log. We’re working on adding more reports and improving the reporting engine. What would you like to see added to the report section?

Every week, the Customer Success team is sharing a short-form video that highlights part of the Automox console. This week—and the next few—we will be highlighting parts of our new Analytics dashboard. Today we walk through the CVE report and what actions to take based on it's data.   We share a new tip every week, and you can always access the full library by searching “Tip of the Week” here in the community. Join us for Office Hours if you have any questions!

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