We would like to fetch software and hardware details of our endpoints and send to Symphony AI ITSM tool. can I get single API for getting both details ?
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Discuss on SlackThere's no single API call that returns both software and hardware together — they live in separate endpoints.
The most efficient API path is:
GET /servers for hardware/OS/check-in dataGET /orgs/{id}/packages for software/package data across the whole orgWe provide you guidance on pagination. This should gives you a complete picture in just two endpoint families — without per-device looping that would trigger rate limits. Note: You still may still get rate limited if you do too many calls.
Before going the API route, though — have you looked at the Pre-Patch Report and the Patch History data extract? Between those two, you get current state, what's outstanding, and what's already been applied, including device context. For most software/hardware visibility needs, those reports remove the need to build and maintain a script entirely and you can pull those files as an export via the API too. Worth reviewing our API documentation and the reporting section first to see if that path fits your use case.
Best regards, Angelo
Posted by Raghavendracm. Replies by ASkrodzki-Automox.
Tags: automox, software, api, hardware.