Skip to main content

Automox FreshService Integration - is it worth it?

  • March 11, 2026
  • 1 reply
  • 9 views
M
Forum|alt.badge.img

Hello all,

 

As we look to improve our data insights, we were wondering if our ticketing system (Freshdesk) could ingest data from Automox to help us keep track of assets.

 

Upon searching I found these two integrations available for Automox. Does anyone have any experience with either of them, and are they useful?

 

1 reply

A
  • AX-JaredHines
  • Automox Employee
  • March 11, 2026

Hi ​@matthew.miller!

 

While I don’t have any experience using it myself you can find some info about the capabilities of the integration here!

 

For example you can preform a few actions on devices, like force reboots, directly from the ticket view or inventory page.

 

It also updates your CMDB with over 30 system details fields with each scan.

 

Hopefully thats helpful!

Terms & ConditionsCookie settingsAccessibility statement