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998 Topics
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dkehoeRookie
posted in Using Automox
FEATURE REQUEST: Fix the calendar

I'm switching from another patching solution and everything is scheduled off Patch Tuesday. I'm noticing that my schedule for November will start patching on the week BEFORE Patch Tuesday. I've also noticed that there are certain days that I cannot patch, for example, I couldn't patch on Sundays this month because the 2nd Sunday this month was a week before my patch window.This way of doing scheduling doesn't make any sense and it needs to be changed. When patching is entirely based off of Patch Tuesday, it would make sense that patching software works off of that schedule as well.

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4 months ago
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blastbeat914Rookie
asked in Using Automox
Power Bi DataFlow

Hi, I'm trying to create a dataflow with power bi but I'm having trouble connecting to automox from the dataflow page. I was able to pull this data successfully VIA instructions in other post, but this only works for pulling in data to the desktop power bi. Can't create dataflow from that. Any assistance please? 

211
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4 months ago
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jake.gRookie
asked in Using Automox
Automox Communication Exclusion in Crowdstrike Network Containment Policy

Hello,I am seeking assistance to exclude Automox from Crowdstrike Network Containment Policies, allowing the Automox agent to communicate with the cloud even when containment/isolation measures are in lift.Crowdstrike Falcon presently accepts only IP ranges for Network Containment Policy input due to security concerns related to domain names, as detailed here: Crowdstrike Discussion.Automox provides a list of URLs used for agent-cloud communication, outlined in this guide: Automox Agent Firewall Allowlisting Rules. I am exploring methods to obtain Automox Cloud's IP range for exclusion. Would it enough to use the IP result from "nslookup api.automox.com"? Please give some advice, many thanks!Best regards.

1451
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4 months ago
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ThurstonRookie
asked in Using Automox
Apply Patches That Do Not Require Reboot Only.

Hello, I am trying to create two separate advanced policies and schedules based on a condition “Requires Reboot” Y/N.I want to have a policy that will apply patches that do not require a reboot.  I want to have a second policy that applies Patches that require a reboot.   Looking in the Advanced Policy options I cant figure out how to create this conditional policy.  Is there any guidance or advice that someone could offer? BTW, the only alternative I have looked at is to setup a policy where i select “Do not enable automatic restart after updates are installed”.  What i have found is that applies patches and ends up with a list of systems that are in a “Needs Reboot” status. 

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5 months ago
jasonehand
jasonehandNovice
asked in Using Automox
Option for Windows Optional Updates

I can see the option to install all updates greater than Low Severity.Is there a way to scan for “Optional Updates” like you see in the PC’s Windows Updates section?

341
JohnG-Automox
5 months ago
jasonehand
jasonehandNovice
asked in Using Automox
Is there a way to scan for & update Workstation Bios when available

We’re a Dell shop and have all Dell Workstation and Laptops.I know there’s a way through the Dell utility to update the bios when updates become available.Is there a way through Automox to scan for available Bios updates and remotely install them for everyone?

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MarkH-Automox
5 months ago
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AOkanovicNovice
asked in Using Automox
Automox + Deep Freeze

Good morning!I just wanted to ask if anyone has had experience using Automox in an environment that has Deep Freeze enabled on some computers. I noticed Deep Freeze will keep the Windows Update service and BITS in a “Disabled” state throughout the day while the computer is frozen, but is supposed to turn it back on during the thaw periods overnight. I’m wondering if the Windows Update and BITS services being shut down all day could be what is preventing these systems from updating correctly, even though the services get turned back on overnight. This seems to happen even if Deep Freeze is told to completely avoid doing anything with Windows Updates. Thanks!

394
sing007
5 months ago
sparrowhawk
sparrowhawkNovice
asked in Using Automox
Vulnerability platform integration

Hi Automox community, I’m investigating ways in which we might improve our patching and remediation. We currently have Tenable VM, which is ok but doesn’t easily integrate with Automox in my experience as I have to import/export csv files. My cloud team are trying out Datadog, which they are really keen on, but does anyone here use it and have you been able to integrate it with Automox?I know Lansweeper and Rapid 7 integrate with Automox, but they aren’t on my cloud teams radar at the moment. Does anyone use either of these solutions? How do you find them?If we can’t find a product that easily integrates with Automox, then maybe we can build something. We’d like some way to extract the vulnerabilities from whatever scanning solution we have, stick that data in a database so we can exclude things, then use the Automox API to target devices that require that particular patch. Has anyone here build anything like this?Thanks

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5 months ago
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David_MitchellNovice
posted in Using Automox
Feature request to fix Console to Endpoint communication after unexpected reboot or network disruption

I have noticed that if a Windows endpoint unexpectedly reboots or there is a network disruption while processing a worklet or worklets, the Console will lose the ability to communicate to the endpoint for around 24 hours. That's how long it takes for the back end console maintenance to run and reset things. Even removing the device from the console and reinstalling the agent has no effect. The device is still stuck on stupid in the console. We would love to have a feature to reset the communication immediately so we can continue to work on systems without having to tell users they now have to wait until tomorrow for what they need. Even if its an api feature, that would be fine. Is this causing anyone else headaches? We use worklets to push software to endpoints and are in there daily doing that. I don't know that this would bother customers that are just using Automox for Windows updates. If others are having problems though, maybe Automox can help us out. I am tired of opening ticket

331
JohnG-Automox
5 months ago
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Savita PrajapatiRookie
asked in Using Automox
Automox Remote Control Not working

Hi Team,I am having issue while trying to remote connect to user's computer. When I click on Remote Control from Device Page, it starts initializing and ask prompt to user. User accepted the prompt, and it connected but within a second, it just disconnected.Then I click on Reconnect button on top and it establish connection and get sudden message says - “Unauthorized to start a Remote-Control Session”I did try to scan computer and also restart computer manually but still having a same issue while attempting to remote control.I read few Automox article and found below information. Authorization failed Org does not have an Account ID (That means the organization was not migrated to Global Zone Management) Your role does not have permission to use Remote Control JWT minting service might be down However, I am still not able to understand the cause. I have also checkFirewall link: https://help.automox.com/hc/en-us/articles/5352219184020-Agent-Firewall-Allowlisting-RulesRemote control w

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5 months ago
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csmith6Rookie
asked in Using Automox
Windows - Manually Click "Check for Updates"

Hi all,Last night we had a system reboot unexpectedly.  The policy used on this system is set to never reboot.  The end user told me that they manually went into Settings → Updates → Check for updates before they left for the day, which triggered a CU to download/install.  My question is, if a user manually checks for updates, clearly this overrides the Automox update policy.  But, does this also override the Automox reboot setting which is configured in the policy?   Thanks in advance for any help!

1153
K
5 months ago
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RoobusBoiNovice
posted in Using Automox
Feature Request - Tag Management

This I feel is especially important for those who manage consoles of multiple offices/entities. As each organization has their different nomenclatures and tagging practices, the only ways you can effectively track down all existing tags in the environment is by going to the Devices section and double clicking the Tags column, this will present all devices tagged in descending order, or by using the Actions option and clicking on Apply Tags (Read-only users can’t assign the tags but can see them). Lastly one can fetch a CSV report from the Devices tag and find from there. Point is, natively from the cloud console, there is no “dedicated” way. It would ideal if Zone Operators, Admins could create tags arbitrarily (like as it is right now) but one can also check existing tags and which devices have been tagged with them, kind of like the Groups subsection in the Manage section. 

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5 months ago
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victor.tremeaRookie
asked in Using Automox
Delete file in privileged folder like system32

Working in a script able to delete files in privileged folder like system 32. But getting “File '\Windows\System32\Tryme\new 2.txt' does not exist.” on the script bellow. According to the reponce on  this: Automox runs as SYSTEM so this issue is unlikely related to elevated privileges.Any suggestions? What am I missing here?  Evaluation Code:Exit 1 Remediation code: $filePath = "C:\Windows\System32\Tryme\new 2.txt"# Check if the file existsif (Test-Path $filePath) {    try {        # Attempt to delete the file        Remove-Item -Path $filePath -Force -Recurse        Write-Output "File '$filePath' has been successfully deleted."    } catch {        # If an error occurs, display the error message        Write-Output "An error occurred while trying to delete the file: $_"    }} else {    # If the file does not exist, inform the user    Write-Output "File '$filePath' does not exist."}

612
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5 months ago
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SophiaAXCommunity Manager
asked in Product Updates
Automox Audit Trail API: See who's doing what, where

In yet another security-related initiative from the CISA Secure by Design Pledge, we’re thrilled to announce the release of our Audit Trail API. This new feature lets security teams and IT admins easily pull audit logs from the Automox console straight into their SIEM. Now, you can effortlessly track who's doing what and where.Our SecOps team put together a Python script to help you get started! Find it here. 

750
S
5 months ago
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DHERTERRookie
asked in Using Automox
Deploy Dell SupportAssist OS Recovery

With the recent events in CrowdStrike world, we have all Dell enpoints and found that they could not get into the winRE without the SupportAssist OS Recovery to fix issue. Is there a way to deploy this tool via Automox? 

551
JasonK-Automox
6 months ago
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TomvVeldRookie
asked in Using Automox
Automox FreshService integration

Hello,I am currently trying to integrate Automox with FreshService but when i search for a device that is compliant within Automox and also is a Asset within FreshService the Automox app within FreshService keeps saying: “The Device does not exist in Automox”. I configured the API and set the schedule to run daily at 12:00 AM but it has been a couple of days now and still no information is displayed.Has anyone here have any experience in setting up this integration?  

2212
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6 months ago
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it_stuckNovice
asked in Using Automox
Automox Console Timeout

Hi Team,The Automox Console seems to have a very quick timeout on a session.Is there a way we can choose the timeout?It would also be useful if there was a way of enabling conditional access rules to say, that login request coming from a specific IP is trusted and therefore doesn’t require MFA?Cheers. 

3112
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6 months ago
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Anthony_DCCARookie
asked in Using Automox
How to submit Feature Requests?

What’s the most effective way to submit feature requests to Automox? All the links in this post:  are broken, so that feature board doesn’t appear to still work. Do I need to open a support ticket? Start a new topic? Do something else entirely? Thanks.

370
A
6 months ago
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IT-WorksRookie
posted in Using Automox
Feature Request - Filter Software Section

In our case, we don’t do Microsoft Updates, it would be great if we could only see 3rd-Party updates..  10-15 vs. 250 updates…So please filter out MS Updates (and ability to make it default view)ty

130
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6 months ago
Shereen-Automox
Shereen-AutomoxAutomox Employee
posted in Product Updates
Earn Your Level III Pro Certificate!

The Level III Pro Exam is live in Automox University! By passing this exam, you'll earn a certificate that recognizes you as an Automox Pro with in-depth knowledge of our powerful Worklets. Celebrate your achievement by sharing your badge on LinkedIn and in the Automox Community's YAY category. As an added bonus, you can score an exclusive Automox University Alumni t-shirt! To get this limited edition shirt, simply: pass all three exams and post your certificates on LinkedIn AND in the community.  Here’s how to add your certificate to your LinkedIn profile so your connections can see it! Make sure to tag Automox so we can celebrate with you. Begin the exam now and show everyone your Automox expertise!

1194
J
6 months ago
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SophiaAXCommunity Manager
published in Product Updates
Exciting News! 📣 Automox and Lansweeper: Your Life Just Got Easier

Exciting news for the Automox Community: We're partnering with Lansweeper to simplify, streamline, and automate your vulnerability detection and remediation! Lansweeper, a market-leading discovery tool, combined with Automox's power in automation, offers an unbeatable solution to tackle your biggest IT challenges.This partnership pivots on two key Worklets. The first integrates Lansweeper scan data into your Automox platform, ensuring synchronized and accurate data across both platforms. This means reduced manual intervention, lower risk of data discrepancies, and improved IT asset management efficiency.The second Worklet allows for automated patching based on Lansweeper's vulnerability detection. This eliminates manual patch identification, quickens your response rate and provides a comprehensive view of your security posture.This partnership enables you to effectively use Lansweeper's insights within the Automox platform, drastically reducing your Mean Time To Repair (MTTR). Learn mo

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7 months ago
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lgaudreauRookie
asked in Using Automox
How to actually change groups from the commandline?

I’ve tried multiple ways to change groups a device is in from the commandline on the device, all unsuccessfully.I’ve tried the suggestions from https://help.automox.com/hc/en-us/articles/5384338960020-Deploying-the-Automox-Agent-in-Bulk, and installing with the MSI options to add to a group are ignored - it always ends up in the Default Group only.This command will only install it to the Default Group, ignoring the child group:Start-Process 'msiexec.exe' -ArgumentList '/i "Automox_Installer-latest.msi" /qn /norestart ACCESSKEY=<key> GROUP="Default Group/Dev Group 1"'The PowerShell script just fails silently to even install at all when I run it, using the command as an administrator, although the same is true when run from Windows PowerShell ISE interactively..\Install-AXAgentMSI.ps1 -AccessKey <key> -GroupName "Dev Group 1"https://github.com/AutomoxCommunity/se-utilities-public/blob/main/Scripts/Install-AXAgentMSI.ps1 On Linux it’s even worse - the options to move to differ

1062
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7 months ago
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MD Shoaib PashaNovice
asked in Using Automox
Dynamic groups in Automox.

Hi,In Automox, do we have Dynamic group populated? Instead of static group or manual group? 

2103
C
7 months ago
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JSTRookie
asked in Using Automox
Feature Update Question - uninstall tight VNC

We have PCs dotted around the world, although most are in the UK. All of them at some time or another can be a struggle to connect to with automox.I found with a couple recently, I had to use team viewer to connect and remove VNC - because the port was engaged by VNC, it was seen as ‘busy’ when attempting to connect. So you could never connect.After removal, Automox would then re-connect, re-install VNC and all would be well.I could write a worklet to remove VNC I guess, but was wondering how easy it would be just to use a worklet to free up the port? 

911
JohnG-Automox
7 months ago
Shereen-Automox
Shereen-AutomoxAutomox Employee
posted in Product Updates
New AXU Courses: Tagging Automox Devices with Lansweeper Data & Automox Azure AD SAML Walkthrough

AXU has rolled out new content to help you level up!  Courses for you to dig into: Tagging Automox Devices with Lansweeper DataLearn how to integrate Lansweeper data to tag devices using Automox Worklets Automox Azure AD SAML WalkthroughThis video guides you through the complete setup of single sign-on for Azure Active Directory. We’re always working to develop the best learning content to help you upskill. Drop your feedback below and let us know what you’d like to see in AXU! 

350
Shereen-Automox
7 months ago
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