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Offset calendar - Calculating patches using patch Tuesday as reference

Could you request a feature to allow the calendar to have an option to calculate patch schedule using patch Tuesday as reference?

3 months ago

Landon-AutomoxAutomox Employee

posted in Product Updates

Gina-AutomoxAutomox Employee

posted in Product Updates

Weekly Update: Third-Party Support Additions and Coming Soon!!

We’re excited to announce that not only is it National Fajita Day (who knew!?), but our third-party support list is also expanding! Automox now supports patching the following third-party applications:LEGO Education SPIKE (Windows/macOS) Wondershare UBackit (Windows) YoYo GameMaker Studio (Windows/macOS)And, the following titles are in progress and coming soon*:Hubstaff (Windows/macOS) Microsoft ODBC Driver (Windows)for SQL Server 17 Microsoft Teams - Windows MSI (Windows) Parallels Remote App Server (Windows/macOS) Perimeter 81 VPN Client (Windows/macOS) TeamViewer Host (Windows/macOS) UltiMaker Cura (Windows/macOS) Vivaldi (Windows/macOS) Wondershare Anireel (W

3 months ago

MichalRookie

shared in Using Automox

Device Encryption is suspended - can we disable that action.

Hi, We are had a problem when during installation user closed laptop lid what put PC in suspension.As Bitlocker encryption was already suspended and keys were deleted. User blocked his laptop wrongly entering passwords. . We can’t login into laptop. We have keys but they are not correct anymore. Can we disable that action so encryption never would be disabled. Cheers Michal

3 months ago

Gina-AutomoxAutomox Employee

posted in Product Updates

Weekly Update: Third-Party Support Additions and Coming Soon!

We are hitting our stride with the Automox engineering team pushing out new third-party supported titles with more on the way! Below, you’ll find our latest and greatest updates.The following vendors are now supported: AWS VPN Client (Windows/macOS) CrystalDiskInfo (Windows) DAX Studio (Windows) Twingate (Windows)The titles below are in-progress/coming soon*:LEGO Education SPIKE (Windows/macOS) Wondershare UBackit (Windows) YoYo GameMaker Studio (Windows/macOS)And, our third-party support catalog is always available to find the most up-to-date coverage of our third-party supported titles. *Disclaimer: As these titles are still in-process, Automox cannot guarantee the eta for third party support as working with every vendor is different.

3 months ago

Gina-AutomoxAutomox Employee

posted in Product Updates

Your Automox Console is Now More Searchable and Actionable!

Automox is all about making the life of IT teams easier and that includes the capabilities within our console. We’re happy to share these recent improvements!Starting with the Dashboard! Upon login, you’ll find new click-through capabilities within the Device Troubleshooting card. Want to go directly to devices that have been disconnected for over 30 days? Automox directly navigates you to these devices in the Devices page for quick viewing and action.Speaking of the Devices page, if you look to the left column, you’ll find a redesign of our device filters with a more granular and intuitive breakdown of the devices you want to observe and the ability to fine-tune your search. Next time you are in the console, check out these new capabilities that allow you to navigate with ease and take quick action without the tedious steps.

3 months ago

ihloom_ejRookie

posted in API & Integrations

Create a RBAC in which you can define a user access to only specific groups

The overall structure of zones vs. groups is creating a lot of redundant issues. As a service provider, we have many clients, which means a lot of consistent policies and users being made. Having clients in zones, we can assign their users the ability to view their console. But then we have to duplicate the same policies, worklets, and users from one zone to another. This is really redundant and the overall structure of zones vs. groups just makes API calls for all clients a nightmare. I see that you can customize the Automox agent installer to specify a group. Managing by the zone (top-level) and groups (clients) makes everything easier to manage. Only thing missing is limiting a user to view only specified group(s). Is there a possibility of this being added in the future? It is just very odd that there is limited to no features when administrating on a global level.

3 months ago

Jon-AutomoxAutomox Employee

asked in Product Updates

Otto AI -- What do you want to know?

Hey Friends, Jon Levenson here. I’m on the Content & Community Team at Automox. It’s been a couple weeks since we introduced Otto AI and, frankly, I’m curious: What questions do you have about Otto AI? Have you used it yet? What would you still like to know?

3 months ago

Gina-AutomoxAutomox Employee

posted in Product Updates

Weekly Update: Third-Party Support Additions and Coming Soon!

Hello August!The streak of constant new third-party additions continues. Below, you’ll find our latest and greatest updates.The following vendors are now supported: Altova MissionKit Professional (Windows)2023, 2021 R2, 2020, 2020R2 Altova XMLSpy Enterprise (Windows)2023, 2021 R2, 2020, 2020 R2 Altova XMLSpy Professional (Windows) ClickShare Desktop App (macOS) Clip2Net (Windows) Deezer (macOS) Docker Desktop (Windows/macOS) Genesys Cloud (Windows/macOS) Microsoft Office 2019 and 2021 (Windows/macOS) Microsoft Remote Desktop Client (Windows) Steam (Windows/macOS)And, the titles below are in-progress/comi

4 months ago

Julio MoralesRookie

shared in Using Automox

Remote Control Feature Issues

We have been playing around with the remote control feature in Automox but have noticed some stability issues where it will disconnect the remote session once or a couple of times before the remote session is finally stable and doesn’t disconnect. We do not have any firewall configuration that would cause an issue with this and the people we have supported tend to have good connection, many of them being on prem. Has anyone else run into similar issues?

4 months ago

taylor.jonesRookie

shared in Using Automox

Issue with reinstalling agent on CentOS 7 linux

I have 4 CentOS 7 servers which are acting as app connectors for Zscaler Private Access. I wanted to install automox on them so the underlying OS can be patched along with our regular patching schedule. The installation worked fine but then the agent lost connection to the console. I am trying to reinstall the agent according to the instructions here: https://help.automox.com/hc/en-us/articles/5384334313108 I have already removed the boxes from the console but since the server isnt communicating with the console, it doesnt appear to be removing the agent. When i run the cmdsudo /opt/amagent/amagent --deregister I get the following error:/opt/amagent/amagent: /lib64/libc.so.6: version `GLIBC_2.28' not found (required by /opt/amagent/amagent) From what i can find, it seems that CentOS7 only supports GLIBC_2.17, but automox indicates that CentOS7 is a supported OS: https://help.automox.com/hc/en-us/articles/5352186282644-Supported-Operating-Systems Any help would be appreciated.

4 months ago

Gina-AutomoxAutomox Employee

posted in Product Updates

Weekly Update: Third-Party Support Additions and Coming Soon!

Happy Friday and Happy SysAdmins Day!Where has the month of July gone!? One thing for sure is that our engineers did not take any summer breaks as they continue to push out new and upcoming supported third-party titles! The following vendors are now supported:Altova MissionKit Professional (Windows)2023, 2021 R2, 2020, 2020R2 ClickShare Desktop App (macOS) Clip2Net (Windows) Steam (Windows/macOS)And, the titles below are in-progress/coming soon*:Docker Desktop (Windows/macOS) **newly added 08/01/23** Microsoft Office 2021, 2019 (Windows) XMLSpy Enterprise (Windows)2023, 2021 R2, 2020, 2020 R2 XMLSpy Professional (Windows)2023, 2021 R2, 2020, 2020 R2And as a reminder, our third-party support catalog is always available to find the most up-to-date coverage of our third-party supported titles. *Disclaimer: As these titles are still in-process, Automox cannot guarantee the eta for third party support as working with every vendor is different.

4 months ago

pgajwinstonRookie

shared in Using Automox

Patch Windows - How long is yours?

Hi, My name is Paul and we have been using Automox for over 2 years now. We patch 450+ servers (mix of virtual servers 2016/2019 OS)located in the US, once on a monthly basis. Our US patch windows commonly exceed 5 hours to finish patching all servers. We also patch about 100 servers in the Asia Pacific region, once monthly, and this patch window takes 4+ hours to complete. Wondering if this community can help in justifying if this aligns with their patch window duration. How long are your monthly patch windows taking to complete?How many servers are you patching during these windows? Do you have a mix of virtual servers 2016/2019 OS?How much bandwidth is your pipe your servers use to get out to the internet? Are you pre-staging (downloading the KB’s ahead of time) prior to the start of the actual patch window?

4 months ago

JeremyChannel Partner

shared in Using Automox

Alerting

I know this has been a topic for some time, and currently my understanding is that Automox can generate some email alerts, but we want to have more focused alerting integrated with our ITSM system.We’re currently working on hitting the API to create tickets for things likeDetecting endpoints that have not been connected for X number of days Detecting endpoints that are unmanaged and need to be assigned a policy Detecting policies that have been out of X% compliance for Y number of days Some of this can get quite complex as we have to take the X number of days logic outside Automox and therefore have a method of tracking this. For example if a bunch of new updates are released we wouldn’t want to alert immediately on a policy being out of compliance, therefore we want to have some level of delay, while still picking up issues where remediation actions may need to be taken to bring a policy back into compliance. As a managed service provider, going through dashboard to see this isn’t an

4 months ago

judywatsonRookie

shared in Using Automox

Compatibility Issues with Automox & Web Filtering Software

Hello, Automox users and IT professionals,I hope you're all doing well. Today, I'd like to discuss a pressing issue I've encountered with Automox while using it alongside web filtering software for managing and securing endpoints. It appears that there are compatibility challenges between Automox and certain web filtering platforms, and I'm eager to hear your insights and experiences on this matter.As an IT administrator relying on Automox for patch management and endpoint security, this tool is crucial to keeping our systems up-to-date and protected from vulnerabilities. However, since implementing web filtering software within our network, I've experienced the following issues with Automox:Restricted Access to Automox Dashboard: The web filtering software occasionally restricts access to the Automox dashboard, making it challenging to manage and monitor our endpoints efficiently.Delays in Automox Updates: Updates to the Automox platform, including patch definitions and security fixes

4 months ago

Gina-AutomoxAutomox Employee

posted in Product Updates

Weekly Update: Third-Party Support Additions and Coming Soon!

Hello Automox Community!Our engineers have had a busy week with a long list of newly supported third-party titles! The following vendors are now supported:AbaClient (Windows/macOS) Boxcryptor (Windows/macOS) CalDavSynchronizer (Windows) Cloudya w/ CRM Connect (Windows/macOS) Cold Turkey Blocker (Windows/macOS) IntelliJ IDEA Community (Windows/macOS)2023.1, 2022.3, 2022.2, 2022.1, 2021.3, 2021.2, and 2021.1 MSFT PowerToys (Windows) Perfmonitor-2 (Windows) Zoom Rooms (ZoomPresense) (macOS)And, the titles below are in-progress/coming soon*:ClickShare Desktop App (macOS) Clip2Net (Windows) Cloudya (Windows/macOS) MSFT Remote Desktop Client (Windows) MSFT Office 2021

4 months ago

pgajwinstonRookie

shared in Using Automox

Patch window duration question

We have 450+ servers (mix of virtual servers 2016/2019 OS)located in the US, and our patch windows have commonly exceeded 5+ hours to complete. We patch these on a monthly basis. Each month, we also have to manually patch about 30-70 servers manually by RDP. How long are your monthly patch windows taking to complete? How many servers are you patching during these windows? Do you have a mix of virtual servers 2016/2019 OS? How much bandwidth is your pipe your servers use to get out to the internet? Are you pre-staging (downloading the KB’s ahead of time) prior to the start of the actual patch window? In a previous month, we finally found out that we should ignore Beyond_Compare and KB890830 to prevent the update from delaying other items in the manifest. Still having long windows, regardless of the ignoring of certain apps/KB’s - but we need help to figure out if its in our environment (network, servers, internet, etc).

4 months ago

NC_Tech1Rookie

shared in Using Automox

Device Status Stuck In Rebooting or Refreshing State

I have a couple of computers stuck in bad states on the console, one in Rebooting and another in Refreshing.I have tried uninstalling the agents, but that is not helping…. When they get readded they are right back to their bad state again. Is there anything else i can do?

4 months ago

SophiaAXCommunity Manager

published in Product Updates

Introducing Otto AI - your professional script consultant!

We’re so excited to introduce Otto AI! If you’re struggling to automate repetitive manual work like device configuration, our all-new Otto AI script-writing assistant can help! Fueled by OpenAI’s GPT large language model, Otto AI accelerates your scripting in PowerShell and Bash so you don’t have to start from scratch. Just Ask Otto, the in-console AI assistant, to help you quickly create custom scripts that you can test, refine, and automate across your IT environment. Ask Otto, go fast, and confidently write scripts that save you hours!Check it out! Then, let us know how you’re liking it. Be sure to share any Worklets you’ve made using Otto AI in our Find & Share Worklets category!

770

4 months ago

Gina-AutomoxAutomox Employee

posted in Product Updates

Weekly Update: Third-Party Support Additions Coming Soon!

Hello Automox Community!Starting this week, we will begin communicating our third-party support updates in the Automox Community on a weekly basis. This will include both newly added titles as well as software in-the-works.For this week, the engineering team at Automox has been busy with the following titles that are in-progress/coming soon*:AbaClient (Windows/macOS) CalDavSynchronizer (Windows) Cloudya with CRM Connect (Windows/macOS) Cold Turkey Blocker (Windows/macOS) CPUID Inc. Perfmonitor-2 (Windows) IntelliJ IDEA Community (Windows/macOS) Editions 2023.1, 2022.3, 2022.2, 2022.1, 2021.3, 2021.2, and 2021.1 Microsoft PowerToys (Windows) Secomba Boxcryptor (Windows/macOS) Zoom Rooms (macOS) As always, you can check our extensive third-party support catalog where you can find the most up-to-date coverage of our third-party supported titles.

4 months ago

TonyPCRookie

shared in Using Automox

Issues with Automox Agent failing to start (linux)

Hi, We’re running into an issue when some of our clients just stop communicating with Automox. I can see that the status of the agent is loaded but it fails to start. The only solution i’ve found is to remove the agent and reinstall, not ideal. has anyone else experienced this?

4 months ago

phil.meadowsRookie

shared in Using Automox

Change the UI for Windows updates

Is it possible to change this UX? We are starting to roll out, and our users and reporting that this popup looks fake (like a spammy “Windows update centre” popup). Potentially if we could replace the green shield with our logo, or just remove it completely that would be better.

4 months ago

ShameerRookie

shared in Using Automox

Policy Status column Showing 'Non-Compliant' in the export report

In the downloaded report the policy status column is showing as 'Non-Compliant'. Where can I check this status in Automox portal.

4 months ago

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