Automox Platform Info

Hello everyone, One of the most consistent pieces of feedback I get from users is that they don’t know when it is safe to press the Install Now button on the patching notification. The primary reason is due to silent installs, they have no idea when it is safe to “get back to work.”The Automox UI clearly has this status in the device details screen, as it displays installing, and once the installation is complete, the device returns to ready status.  I searched the API, but I can’t find any method of accessing this status such that I can display a complete message to users. 

Hey all, are you looking at working on a non-dark mode version? Sometimes working in Automox feels I’m looking into a mirror since my screen reflects everything!

Hello, I had installed the Automox Agent on some of our Windows Server vms but it shoes Not Compatiable. Any thoughts on this? 

Automox recommendations/feedback: 1 - Add “EST” or other time zones to options 2 - Device’s “next patch window” says “Unscheduled”, even though the “Associated Policies” window shows the correct next patch window (confusing - maybe change the wording) 3 - Add the ability in a policy to auto-reboot a system (wither it is pending a reboot or not) prior to applying patches in the patch window. Also, having this option to reboot again after applying patches would be a bonus. 4 - Rename the “Update Device” button to “Update Device Info” so it’s clear that that button won’t patch the device. 5 - Add a button to “Patch device now” which takes into account the policy for patch types, but ignores the schedule if you click a button to patch it immediately - make sure there is an “Are you sure” pop-up just in case. 6 - Allow multiple selections in the “Pre-patch Report” rather than just one group (so if I have multiple groups that start the next da

 Hi EveryoneI’m new to the API.  guess im doing something wrong related to authentication. I can query through postman without any issues using my key but no luck with the below code : Here is what Im tryin to run through PS but I always get an “(401) Unauthorized.” error message$headers=@{Authorization="MyAccessKeyStringhere";Content='application/json'}$uri = "https://console.automox.com/api/reports/prepatch"$result = Invoke-restmethod -Uri $uri -Headers $headers -method get$result  | select -expandproperty profile |select name  Thanks a lot for any help. Diego 

As a cloud-native solution, Automox gives you continuous insight and control across all your Windows, Mac, and Linux devices. As the demand to effectively patch Linux is becoming more pressing (as cloud servers and Linux instances become the norm), the Automox team has been hard at work to advance our Linux severity score coverage, leading with Ubuntu for our first roll-out, and others soon to follow!

The right reporting at the right time not only confirms your actions were successful, but goes a long way in demonstrating IT’s value to other parts of the organization.Automox Policy Results answers the question, “Was my patch successfully deployed?” with immediate confirmation of successful patches as well as insight into additional steps that may be needed for patches that did not complete. With the ability to quickly identify the status of your most recent patches, our new Policy Results reporting capability details the specifics on why a patch may have hit a snag in the process so you can quickly address it. You’re also able to

At Automox we pride ourselves on our leading cloud-native patch management solution, but we understand your ITOps and Help Desk responsibilities don’t stop there. Quickly triaging and responding to your users to resolve their IT issues is also a top priority. At Automox, we’re here to help. With Advanced IT Troubleshooting, you can address device inventory, take manual or automated action on devices needing attention, and remotely access user’s Windows devices directly from the Automox console. Now, you can stop the multi-tool juggling act with a single solution to find and fix user issues fast and easily.

It seems that about 3 weeks ago my slack integration stopped working. I do not see an automox app in the slack directory. Whats going on and how can I get this working again?

I’m getting complaints from users about their systems rebooting multiple times a day on both Windows and macOS. Is there a way to see if users are getting the the automox notifications?

I am new to Automox, but work in a global company. I am trying to get general inventory report extracted from a particular device group ? E.g Europe. But i also want , PC Name, las logged in user, serial number, model type,etc… how can i do this ? i am not able to generate a report? if i list all the devices, and export… Serial numbers are not in it ?? Thanks for your help.Shaz

I am trying to get powerBi to pull data from:https://api.wifisensorcloud.com/I have been going over all the api documentation and reviewing powerbi support forums and I cannot get powerbi to pull the JSONThe supplier have given me the API Key, but I get the following error: “A web API key can only be specified when a web API key name is provided”BELOW ARE THE INFORMATION FROM SUPPLIERConnecting to the API The 5 services are hosted at:https://api.wifisensorcloud.com/Users.svchttps://api.wifisensorcloud.com/Locations.svchttps://api.wifisensorcloud.com/Devices.svchttps://api.wifisensorcloud.com/Sessions.svchttps://api.wifisensorcloud.com/Lookups.svcConnections us

Hi Guys, i would like to know how often the Automox agent connect to the cloud? i have a tenant with 383 machines installed,  65 right now are in disconnected state, from weeks to more than 6 months. Probably some of them were rebuilded but not all of them, so why could they appear as disconnected? i see some of those “disconnected” machines online in other systems that we have. Also i see some machines with the agent installed,  disconnected, and the “Automox Agent” service disappeared, I had to uninstall the agent from one “disconnected” machine today, re-install resolve the issue, the service re-appear and machine is online again in the Automox console.  So, second question why a Machine with agent installed, that appear “Disconnected in the cloud console, lost the Automox Agent” service?  is that normal, that happend to anybody before? Thanks for any help.  just trying to figure out why online machines are “disconnected” an

Hi! Not sure if this is a “you’re doing it wrong” or a “this is how it works” or an actual problem, so hopefully you can help me out. We have our policy set to install updates in the background at 3pm on Monday, Wednesday and Thursday - we figure this gives time for them to install and update and finish up close enough to 5pm that restarting (or leaving the PC running overnight) isn’t a huge imposition on our users. One thing I have noticed, and had a user notice today, is that if you postpone Automox’s restart request, but shut down\restart yourself later (e.g. the other week I used Windows’ Update and Shut Down option it gave me on the Start menu and did this), Automox will prompt for a restart once Windows is loaded again which seems redundant given that we’ve just restarted. Is this intended behaviour, or is Automox only keeping track of restarts when it does them? I know Windows cheats with restarts if you use the Shut Down command and does a weird h

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Release OverviewAgent 1.0.39 is a minor release that addresses multiple issues.This release is for all supported Windows, Mac and Linux operating systems. Changes / New FeaturesIncreased password complexity for Automox Service AccountNote: see below for additional details.  Bug FixesThe amagent directory is not removed after agent uninstall on Windows Multiple agent processes causing high CPU usage Notifications user responses are lost on agent restart Agent service disconnects when Linux devices sleep or STOMP connection is severed and does not reconnect Windows Agent build for version 1.0.38 shows version 1.0.37 on executable file properties  Automox Ser

Hey All!We just finished setup and configuring our patch policies and was wondering what everyone was doing in terms of user communications. Would anyone be willing to post a “template” that they for end user comms? Thanks in advance!

 Wednesday, June 29th at 12 pm ETRegister now for the upcoming Automox product roadmap discussion led by our Product Management team. During this webinar you will:Learn about product features and fixes recently released Hear what exciting new product enhancements the teams are currently working on Be able to collaborate on ideas for future enhancements to the Automox platformPlease register to join us for this month’s session!

I’ve got a fairly basic patching policy in place to apply critical, high and medium priority Windows 10 updates.  Everything seems to be running smoothly and the devices are showing as fully compliant in the Automox dashboard but the updates are merely downloading and not installing.I have scheduled reboots running against the devices in question but this has resulted in a reboot without the updates installing.  Is there some element of the patching policy I need to set up or enable, or is actually installing updates not part of the patching policies within Automox?

Good day, Is it possible to have an automox agent send an email immediately upon failed patching of a server?

So what’cha want?Happy 2022, y’all! Even though we’ve barely stumbled into the start of 2020: Part III, I think we’re probably all ready for a cup of tea and a nap. But first, I have a question: What AX features are highest on your wishlist for 2022? Here, I’ll get us started: as an Admin, I’d like to see some remote device management in the AX console. (Sorry, but none of you can use that one now! )_______________________________________________________________________________ While we look to 2022, let’s also look back at 2021 - the features AX released last year came

I think I have found an error in the PowerShell request sample from the documentation for Automox’s "List All Devices" API call.  The request sample has:$url = "https://console.automox.com/api/servers?o=:orgID&page=0&limit=500"This did not run until I changed :orgID to $orgID in order to reference my Organization ID.Actually, I now see that the sample does not include a definition of $orgID either.  So, altogether IMO the sample should read,$apiKey = 'your_automox_api_key'$orgID = ‘your organization ID’$headers = @{ "Authorization" = "Bearer $apiKey" }$url = "https://console.automox.com/api/servers?o=$orgID&page=0&limit=500"$response = (Invoke-WebRequest -Method Get -Uri $url -Headers $headers).Conte

This link from the documentation redirects me to the home page. Is the playbook still available for download? https://go.automox.com/hubfs/Technical%20Docs/get-automox.yml

Hey Automox people, I got an email on 11/12 talking about RBAC rollout, with zones and finer grain controls over user access. Any idea when this functionality is actually being deployed? This was one of our bigger asks from AX and we’re excited to use it!

How often Automox scans devices and can the scanning time be scheduled?