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Using Automox

Sharing is caring, so we'll share our best practices and tips for using Automox. Ask your questions to make the most of your Automox experience!

  • 617 Topics
  • 2,130 Replies
617 Topics
LaurenH
LaurenHAutomox Employee
posted in Using Automox
Celebrate SysAdmin Day with Automox - share your story!

July 30th at 2PM ET - Ready for the holiest of Fridays? In honor of the 22nd Annual SysAdmin Day, Automox is hosting happy hour and fun SysAdmin stories! Save you spot, here! We can’t wait to celebrate YOU! We’ll be giving away fun prizes like a pair of Bose QuietComfort Headphones, Raspberry Pi, and more. Email brittany.edwards@automox.com with your most memorable SysAdmin story and attend the live event to be entered to win!

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LaurenH
3 years ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Automox Support Information

Contacting an Automox Support is simple and expedient. A Support Engineer will respond typically within an hour during business hours of 6am to 6pm mountain time Monday through Friday Please send an email to support@automox.com with a description of your issue. We also have a very engaged community, feel free to post a new topic here

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Brittany
3 years ago
J
jwebsterRookie
posted in Using Automox
Update posted 62 (or more) times

Just submitted this to support but was curious if anyone else is seeing this. Our users are getting a pre-install message saying “This update has been postponed 62 times, delaying this update is no longer allowed”. The 62 times is arbitrary, have gotten reports of various numbers, but our deferment is a max of 3 times…

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E
3 years ago
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RobertBRookie
posted in Using Automox
Audit logs of user activity in console?

Hi. Is there any logging of user activities that we can reference. In our instance I’d like to to who moved machines between patch groups, who has created , and who assigned policies to a group.

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Brittany
3 years ago
J
jc63Rookie
posted in Using Automox
Ubuntu 20.04 Agent Deployment Error

Hi all, I’m a newbie with Automox, so please bear with me if this is a simple question! I couldn’t find anything related to it here on in the docs. I have a number of Ubuntu clients to support and I’m testing the bulk deployment method on a 20.04 system, however I keep running into the following error (access key removed): jc@jc-vm:~$ curl -sS “https://console.automox.com/downloadInstaller?accesskey=xxxx” | sudo bash Downloading file into /tmp/AwOskv.deb Installing package… dpkg-deb: error: ‘/tmp/AwOskv.deb’ is not a Debian format archive dpkg: error processing archive /tmp/AwOskv.deb (–install): dpkg-deb --control subprocess returned error exit status 2 Errors were encountered while processing: /tmp/AwOskv.deb Package installation failed Would anyone have any pointers as to why this might be happening? Thanks!

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J
3 years ago
A
Andrew_ReadRookie
posted in Using Automox
Install list of required software (and worklets) when machine added to a group

I’m in the process of setting up all of our base applications as Required Software and Worklets. My intention is that when a newly built machine is added to the appropriate group, all the associated Required Software and Worklet policies are run. Is there a way to do this? If not, how are people managing this “onboarding” process?

1313
A
3 years ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
What reports would you like to see?

Currently we have the overview report, the non-compliant devices report, the pre-patch report and the activity log. We’re working on adding more reports and improving the reporting engine. What would you like to see added to the report section?

17815
R
3 years ago
I
it_stuckNovice
posted in Using Automox
Kaseya Event

If you know someone affected send them good vibes, it’s a marathon not a sprint on the road to recovery. More information here: Risk Advisory: Kaseya VSA ‘supply-chain attack’ — Cydea

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I
3 years ago
LaurenH
LaurenHAutomox Employee
posted in Using Automox
Register for July 2021 Office Hours with Automox [Starts in 30 minutes!]

Come join the Automox community! Ask our Engineers anything beyond just using the Automox patching and endpoint hardening platform. (Starts at 2PM ET) Some topics we can cover: –Best practices for proactive endpoint management. –Technical questions around patch deployment. –The best way to gain visibility and control across your remote workforce. –Additional tips and tricks using the Automox platform. How can we help you? Click to save your seat and be sure to add your questions!

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LaurenH
3 years ago
O
ORORNovice
posted in Using Automox
Pulse secure client

Hello everyone, I am not sure if there is any worklet to install the Pulsesecure client on Windows machines? Thanks, Omid Rajaee

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O
3 years ago
askornia
askorniaNovice
posted in Using Automox
Microsoft Store "Get Updates" Automation

Many of the recent patch Tuesdays have contained critical vulnerabilities with remediation steps that involve updating apps from the Microsoft Store. I found some group policy settings to Automatically Download these. I checked in with several laptops last night and it appears to indeed show “Update apps automatically” checked, but then still lists a dozen or more updates that are available and haven’t pulled down. If I click “Get Updates” it even scans and finds more updates available as well. I was wondering if anyone has run into this issue and / or has a fix. I did run an admin command prompt with “wsreset” that apparently clears the Store cache. The below post is almost exactly the same problem as mine with screens included: tenforums.com Microsoft Store - Windows 10 Help Forums I have the Microsoft Windows Store set to update automatically: Yet, I have six updates sitting there and I have to manually click the "Update all" button to download them:

1851
askornia
3 years ago
Chadd_Portwine
Chadd_PortwineRookie
posted in Using Automox
Zsh set as default

Are there any consideration when using worklets if your default terminal shell is set to zsh and not bash?

371
Brittany
3 years ago
M
mbrooksRookie
posted in Using Automox
Creating a 'Report Only' Policy

I am new to this product and am trying to figure out how to create a policy that will only report when servers have been updated (within a particular group) to also include sending a notification when an update has been completed. Thank you in advance for any assistance that can be provided.

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B
3 years ago
Brittany
BrittanyPro
posted in Using Automox
Automox Giving Friday - June 2021

Here at Automox, we think it’s important to be able to give back to our local communities whenever possible! And now that Automox spans across the country, our Giving Fridays have expanded to communities outside of the Colorado area. Take a look at what some of our employees were up to during the most recent Giving Friday - 20210604_1148424032×3024 2.23 MB Image from iOS (1)4032×3024 2.08 MB one-tree-planted - 12448×1632 1.76 MB (One Tree Planted in Colorado) 20210604_0857572992×2992 1.41 MB (Cleaning up trails in Veterans Park, KY) Image from iOS4032×3024 922 KB (Helping out a food pantry in Maine) If you have any pictures or stories of your most recent volunteer sessions, feel free to throw them down below!

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Brittany
3 years ago
D
danursulineNovice
posted in Using Automox
Windows Patch Frequency - Best Practices?

We have been noticing over the past year that windows updates come fast and furious and to many of our users it has become an annoyance on how often updates are pushed out. Currently we have updates scheduled two days a week and without fail most every device has at least a single update on those days. And even with this schedule we still have clients missing updates due to just random update install issues. We allow most users to defer up to 3 times. How are other people handling updates? I feel there is a cost / benefit here from a security standpoint to be on top of updates as much as possible.

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K
3 years ago
J
jcropaneseNovice
posted in Using Automox
Run policy on devices that have specific TAG

Is it possible to create a policy that evaluates whether a device has a specific TAG and if so, runs the remediation & if not, exits. For example: We have a specific application that needs to get installed on 20 computers; however, those computers are in different groups that we set up on Automox by department. Instead of taking those computers out of those groups and put into another temporary group, is it possible that i tag those computers with the application name and then create a policy that evaluates based on that tag?

730
J
3 years ago
A
amjChannel Partner
posted in Using Automox
Office updates restarting app

Hi there! I’m (my users) facing a problem I don’t really find a good solution. Some of the updates of Microsoft Office involve restarting the app. Automox can notify users when a system is going to reboot. But seems to be no way to either stop restarting the app or notifying users in a proper way. The most we can do (and this was the idea that Automox team told me) is to notify users that there is an Office update and that they have to be careful because maybe the applications shuts down. As you can imaging, this is very important as this can result in loosing hours of work in a document. Does anyone faced this problem? What ideas you suggest?

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Tony-Automox
3 years ago
J
JHagstromPro
posted in Using Automox
Changing the title of an old post?

Hi! I have an older post on the community forums: Worklet: Store Bitlocker Keys in Device Tags I was wondering if its possible to change the title? I am now realizing the title is somewhat misleading as it should be “Install BitLocker and store keys in device tags” rather than “Store BitLocker keys in device tags”. Any advice would be great

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Nic-Automox
3 years ago
Carson
CarsonRookie
posted in Using Automox
Is distributing my Agent Access Key as part of an installer a security risk?

Greetings. We are deploying the Automox Agent to Windows endpoints, our plan being to embed our Automox Agent Access Key as part of the distributed .msi file (see https://support.automox.com/help/embedding-your-access-key-into-the-automox-msi). My concern is that this process may leave stray copies of the installer on endpoints post-deployment, each including its copy of our Agent Access Key, by which unintended additions to our account might occur. More generally, my research to date indicates our Agent Access Key has no privileges beside allowing a machine to add itself to our Automox account, but OTOH we seem to have no way of expiring or rotating this key. If so, it seems we may be open to unintended additions to our Automox account should our .msi file be discovered by a “bad actor” at some point. Put plainly, if we were to deploy private information to our endpoints via Automox, perhaps a “bad actor” could use his registered agent to accumulate this information. If the foregoi

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Nic-Automox
3 years ago
I
it_stuckNovice
posted in Using Automox
OS Filter missing Server 2019 Datacenter

Hi Team, In the Devices page, under the OS filter, Server 2019 Datacenter is missing. I thought I was going mad when half my servers didn’t appear 🙂 Please could you put it back? Cheers.

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I
3 years ago
A
Adrian_CorneliusRookie
posted in Using Automox
MacOS software updates ONLY

How can I only update the software that is on Mac machines but bypass MacOS version updates and security updates? I am wanting to manage those updates elsewhere.

532
A
3 years ago
A
alonneRookie
posted in Using Automox
is there a way to build your own updates for programs

is there a way to build your own updates for programs. i have certain programs we use that need to be updated.

633
Brittany
3 years ago
M
mwojcinskiRookie
posted in Using Automox
Splashtop

Trying to install Splashtop streamer with no success, I created a required software policy: exit (Start-Process -FilePath ‘msiexec.exe’ -ArgumentList (’/qn’, ‘/i’,‘USERINFO=“dcode=XXXXXXXXXXXXX,hidewindow=1,confirm_d=0”’ ‘“Splashtop_Streamer_Win_DEPLOY_INSTALLER_v3.4.6.0.msi”’) -Wait -Passthru).ExitCode What do I have wrong? Here is what the vendor requires, this works just fine. msiexec /norestart /qn /i streamer.msi USERINFO=“dcode= your_code ,hidewindow=1,confirm_d=0”

580
M
3 years ago
askornia
askorniaNovice
posted in Using Automox
Feature Update Question

Based on your exemption recommendations, I have most of my patching policies set to PATCH ALL EXCEPT: KB2267602 KB915597 Preview Feature Update KB4481252 MS Silverlight Based on Microsoft releasing its new updates (20H1/20H2) as “feature updates”, should I remove “Feature Update” from list of exemptions? I think this will be the easiest method to get the newer branches / updates, as their branding is changing to half of years…any thoughts or insight?

561
askornia
3 years ago
P
Phillip_BatsonRookie
posted in Using Automox
IP Address Column in Device List

Why does the IP address column have multiple IP addresses for the devices listed?

612
P
3 years ago
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