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Using Automox

Sharing is caring, so we'll share our best practices and tips for using Automox. Ask your questions to make the most of your Automox experience!

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683 Topics
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DarsssRookie
asked in Using Automox
Groups

Hi, I just started creating different groups based on OS and core business functions, and came to realise that you can not really automate based on those filters, automation is based on policies. I can run a policy for all devices affected to it, but can not run all policies affected to a group. Am i missing on something, or is Automox just not built this way, and that is possible room for improvement ?

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sac548Rookie
asked in Using Automox
Secure token user permission

Hi Team,Is there any way to enable below through script/policy on mac rather than going and executing command individually on each systemhttps://docs.automox.com/product/Product_Documentation/Agents/Agent_Installation/Install_and_Configure_Automox_Agent_for_Apple_Silicon_Devices.htm

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joeattcg
joeattcgRookie
posted in Using Automox
Feature Request: In the software section for a device, show which policy will update software in a column

Not sure if this is available or not, but I’m hoping we can get a feature put in.Issue:When I go to a device, and check the software to see what needs updates, I see which ones need updates, but I don’t truly know quickly which policy is going to update it. Solution:Ideally, we have two columns.Policy Column: This will show you the name of the policy that will update the software (or one that will be doing it next if multiple) Update Scheduled for: This will show you when the software is actually going to get updatedThis way, when you are looking at a device and it’s software section, you can quickly see when the update is happening and by what policy. Just an example the current software section, and what the column would look like 

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AX-YazMoreno
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sac548Rookie
asked in Using Automox
Need to update zoom workplace on 25 devices asap

Hi  What is best possible way in automox to update zoom workspace to latest version on 25 devices.  

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chris.liddiardRookie
asked in Using Automox
How to deal with Assets stuck in 'Needs Reboot'

We are aware of the issue with initiating reboots from windows and that these are not completing the required Automox reboot work. For instance if a user @10AM defers a policy reboot for 4 hours and then decides to reboot their device @1PM during lunch the reboot work is not completed. I understand this is tricky to fix. But how are people dealing with those devices as they can remain in ‘Needs reboot’ for quite sometime if no manual intervention.  Is there not a worklet that can trigger the automox notifications to say ‘click here to reboot’ or similar. Be good if the popup could remain when reboot is deferred so that reboot could be initiated from the popup. Thanks Chris

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MohanRookie
asked in Using Automox
Device Status Shows Disconnected, but user is Logged In

Device Status Shows Disconnected, but user is active Logged In.Any Idea why this is showing as Disconnected? 

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AX-YazMoreno
AX-YazMorenoAutomox Employee
posted in Using Automox
💻 Webinar: Device Inventory—See What Your Endpoints Are Hiding 👀

You can’t secure what you can’t see. If your device inventory is a guessing game, we’ve got answers (and they don’t involve spreadsheets  📅 Tuesday, August 27 | 🕙 10:00 AM CT🎟️ Register Now What’s In It for You? Get visibility: What Device Inventory actually does (and why it’s your new best friend). See the goods: OS, hardware, software, IP—yep, it collects all the juicy details. Spot the unhealthy: Track device health and know what’s falling apart (before it does). Do cool API stuff: Pull data, automate insights, and skip the manual labor.  Who’s This For?IT admins, security pros, automation fans — if you manage devices and want more control (without more work), this is your jam. 🎙️ Featuring:Kyle, Senior Solutions Consultant  Unlock total visibility of your device fleet.Save your spot »

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AX-YazMoreno
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AX-EricBAutomox Employee
posted in Using Automox
Upcoming Office Hours Q&A Session: August 1, 2025

Hello Everyone!We're inviting you to our Office Hours session today, August 1st at 12 pm MST/ 1pm CT/ 2pm ETThis is a live Q & A dedicated to answering your questions!Click here to register for the session.

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AX-YazMoreno
AX-YazMorenoAutomox Employee
posted in Using Automox
🤔 Not sure where to start with Automox?

Start where all great IT legends begin — At the beginning. Also called: Onboarding Week 1: Readying Your EnvironmentIf diving into a new platform feels like debugging someone else’s code with no comments…We get it. That’s why we made it refreshingly simple. ⚙️ Start with the basics: Preparing your environment Setting up Groups Hitting “deploy” without crossing your fingers Because skipping straight to “advanced” without knowing what a group does?That’s how you find yourself working weekends. 🗓️ Next live Week 1 session: August 6 at 10am CT📍 Join the onboarding fast track Less guesswork, more “oh THAT’S how it works.”

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AX-YazMoreno
AX-YazMoreno
AX-YazMorenoAutomox Employee
posted in Using Automox
📊 TOMORROW: Using Analytics to Improve Patch Coverage and Performance 📊

Hey IT Pros,If your patching strategy feels more like “cross your fingers and hope for the best,” we’ve got good news. Jeremy is back tomorrow with an Expert Insights webinar that’ll help you use Automox Analytics to bring order, insight, and serious efficiency to your patching game.  Here’s what you’ll walk away with:💡 Spot blind spots before they spot you⚙️ Track what’s working (and what’s just noise)📈 Get the performance metrics you actually care about🔍 And confirm whether your “best practices” are actually best for your environment It’s time to stop guessing and start knowing. Analytics can be your secret weapon—or at least a really smart assistant.🧠 Join us and patch smarter, not harder.🎟️ Don’t miss it. Your endpoints will breathe a sigh of relief. Topic: Using Analytics to Improve Patch Coverage and Performance🗓️ When: Wednesday, July 23 at 10AM CST🔗 Register here: https://university.automox.com/best-practices-webinar-registration

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AX-YazMoreno
BrandonG-Automox
BrandonG-AutomoxAutomox Employee
posted in Using Automox
Upcoming Office Hours Q&A Session: Friday, July 18, 2025

Hello Everyone!We're inviting you to our upcoming Office Hours session Friday, July 18th at 12pm MST / 1pm CT / 2pm ETThis is a live Q & A dedicated to answering your questions!Click here to register for the session.We hope to see you there!

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BrandonG-Automox
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AX-EricBAutomox Employee
posted in Using Automox
Upcoming Office Hours Q&A Session: Friday, July 11, 2025

Hello Everyone!We're inviting you to our upcoming Office Hours session Friday, July 11, 2025, at 12 pm MST/ 1pm CT/ 2pm ETThis is a live Q & A dedicated to answering your questions!Click here to register for the session.

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abeidsonRookie
asked in Using Automox
Issue with new System Tray

We are having issues with users that have applications removed like, firefox or chrome, and continuously showing “Your Computer is preparing to install updates” due to a policy to update both Chrome and Firefox, and it fails for those users and never shows that their computer is Up To Date (this is happening for other applications as well but Firefox/Chrome seems to be the most prevalent offenders)  which is causing confusion with the end users and countless unnecessary calls to our helpdesk. 

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SophiaAXCommunity Manager
posted in Using Automox
Otto Shop is officially open. And you get first dibs!

You earned your points – now spend ‘em. Redeem exclusive rewards curated just for the Automox Community. Limited-edition swag, gift cards, and more. No credit card. No layaway. Just you, your points, and a chance to jump the line.  Here’s how you can earn points in the Automox Community:Visit Community pages Sign up for a Community account Reply to a post or topic Earn best answer on a post Make a new post or topic. You can also trade in your points from AXU and Otto HQ activities! Set up your profile in Otto HQ to get started using this link.  Have questions? Visit FAQs here.

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harrywilsonRookie
asked in Using Automox
Outdated End-User Notifications articles?

The Managing End-User Notifications documentation appears to be out of date now that the notification images have been updated. Is there up to date documentation available?

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mslaineRookie
asked in Using Automox
Patch Now Usage

Please explain Patch Now in Software/Actions/3 dots/Patch Now.  Does it patch only the devices impacted? 

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Andy_LeeRookie
asked in Using Automox
Automox Dashboard connected devices

Is it possible to filter the main Outstanding Patch Count widget to only show connected devices. I would like this dashboard option to show a live update not including devices not online if possible

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JPDatapriseRookie
asked in Using Automox
ARM64 Windows Support?

Is ARM64/Snapdragon supported by Automox on Windows 11 yet? For both install and for updating other ARM applications?

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AX-YazMoreno
AX-YazMorenoAutomox Employee
posted in Using Automox
🚨 Expert Insight Webinar on Analytics: IT Admins, It’s Time to Level Up! 🚨

 You know the feeling.That "why am I piecing this together in Excel again?" frustration.That "where's my at-a-glance view of what's ACTUALLY going on?" struggle.Yeah, we get it.That’s why we built the NEW Insights Analytics section in the Automox console — so you can stop being a spreadsheet ninja and start being a visibility boss. 📊 No more guessing.📈 No more cobbling together reports.💪 Just clear, actionable data that makes you look like the IT wizard you are. 🔥 Join us May 28th where we’ll: Show you around the shiny new Analytics dashboard Drop real-world tips on using it to impress your boss (and maybe get that sweet "good job" Slack emoji) Answer your burning questions LIVE  🗓️ May 28, 2025, 10:00 AM CT🔗 Register Here — It's free, you deserve this

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AX-YazMoreno
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AX-EricBAutomox Employee
posted in Using Automox
Upcoming Office Hours Q&A Session: Friday, May 23, 2025

Hello Everyone!We're inviting you to our upcoming Office Hours session Friday, May 23, 2025, at 12 pm MST/ 1pm CT/ 2pm ETThis is a live Q & A dedicated to answering your questions!Click here to register for the session.

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Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
What reports would you like to see?

Currently we have the overview report, the non-compliant devices report, the pre-patch report and the activity log. We’re working on adding more reports and improving the reporting engine. What would you like to see added to the report section?

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ax-katbreeggemann
ax-katbreeggemannCommunity Manager
posted in Using Automox
Tip of the Week: CVE Dashboard Overview

Every week, the Customer Success team is sharing a short-form video that highlights part of the Automox console. This week—and the next few—we will be highlighting parts of our new Analytics dashboard. Today we walk through the CVE report and what actions to take based on it's data.   We share a new tip every week, and you can always access the full library by searching “Tip of the Week” here in the community. Join us for Office Hours if you have any questions!

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ax-katbreeggemann
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AX-EricBAutomox Employee
posted in Using Automox
Office Hours Q&A Session: Friday, May 16, 2025

Hello Everyone!We're inviting you to our Office Hours session today Friday, May 16, 2025, at 12 pm MST/ 1pm CT/ 2pm ETThis is a live Q & A dedicated to answering your questions!Click here to register for today’s session.

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AX-EricBAutomox Employee
posted in Using Automox
Weekly Onboarding Webinar – Join the upcoming session on Configuring Patch Policies - May 14th

Join our May 14th Onboarding Webinar focused on Configuring Patch Policies in Automox. We'll walk through best practices for setting up policies, show you how to automate patching workflows, and answer your questions live. Whether you're new or just need a refresher, this session will help you patch smarter, not harder.Click here to register!

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SteveMNovice
asked in Using Automox
Failed Device CheckIn: "dial tcp: lookup api.automox.com: no such host"

Hi AM Community,I do have an open ticket with support, but figured I’d ask here.  We were onboarded mid-January and since then we have had devices stop connecting with the console and then they are never reconnected again until we restart the client.  The agent service is still running, but the only repeated error in the logs is: dial tcp: lookup api.automox.com: no such hostWe have a mix of remote and office employees and VPN is only used to access our file server (or internal servers from the IT team).  It appears to be happening to both user types and we can’t figure out the cause.  We have no content filtering or DNS security software (unless you are in the office).The only consistent error we see is: dial tcp: lookup api.automox.com: no such hostHas anyone experienced this?  

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