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Using Automox

Sharing is caring, so we'll share our best practices and tips for using Automox. Ask your questions to make the most of your Automox experience!

  • 684 Topics
  • 2,256 Replies
684 Topics
Brittany
BrittanyPro
posted in Using Automox
Just Added: Automated Patching Support for Parallels Toolbox

We’re excited to bring you yet another addition to our third-party patching support catalog - Parallels Toolbox for Windows! As always, you can find a full list of supported third-party applications on our knowledge base here.

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Brittany
Brittany
BrittanyPro
posted in Using Automox
Just Added: Automated Patching Support for Sourcetree

Automox now supports automated patching for Sourcetree on Mac! You can find this and a list of the other supported third-party software here.

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Brittany
Brittany
BrittanyPro
posted in Using Automox
Just Added: Automated Patching Support for VMware Horizon Client 7 & 8

Automox third-party patching support has been added for VMware Horizon Client 7 & 8, for Windows and Linux.You can find a list of all our third-party support here.

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Brittany
TJ_Coppola
TJ_CoppolaPro
asked in Using Automox
Does Automox Use x86 powershell?

I’m attempting to script a LAPS installation which requires the creation of a local account. When I test the powershell script on my local machine everything works great. When I tried to run it through Automox I get an error.Get-LocalGroupMember : The term 'Get-LocalGroupMember' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again.At C:\ProgramData\amagent\execDir691746467\execcmd943937958.ps1:3 char:15+ $isingorup = (Get-LocalGroupMember $group).Name -Contains $user+ ~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : ObjectNotFound: (Get-LocalGroupMember:String) [] , CommandNotFoundException + FullyQualifiedErrorId : CommandNotFoundExceptionNew-LocalUser : The term 'New-LocalUser' is not recognized as the name of a cmdlet, function, script file, or operable program. Check the spelling of the name, or if a path was included, verif

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TJ_Coppola
Afonso_Alves_31
Afonso_Alves_31Pro
asked in Using Automox
Jira Integration - Atlassian

Is there an integration coming for Jira?

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Afonso_Alves_31
Afonso_Alves_31
Afonso_Alves_31Pro
asked in Using Automox
Patching a computer that is offline

What happens when I try to patch a google chrome vulnerability for many computers that are offline at the time of my patching?

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Afonso_Alves_31
Afonso_Alves_31
Afonso_Alves_31Pro
asked in Using Automox
Intune Deployment

I am using this install command on intune and I tested the same command in a brand new machine.It did install, but it is not registering the machine on automox console. Install commandmsiexec /i "Automox_Installer-1.0.34.msi" /qn /norestart ACCESSKEY=XXXXXXXXXXXXXX="Default"Uninstall commandmsiexec /x "{XXXXXXXXXXXXXXXX}" /qn XX is replacing our zone code. 2 issue, for all other machines added, I am getting these 2 errors.Error unzipping downloaded content. (0x87D30067)The unmonitored process is in progress, however it may timeout. (0x87D300C9) ConclusionThe first command msiexec etc - is not correct, so what I am missing?

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Afonso_Alves_31
A
Anonymous
published in Using Automox
FEEDBACK REQUEST: Our recent AX Community WebinarFEEDBACK

My hair looked just like that in the webinar!Happy Monday, y’all! We just wanted to get your feedback on our recent webinar, The New Automox Community, which was hosted by me & @Brittany-Automox. This was our first webinar featuring the “new” AX Community, and we’d love to get your feedback on how it went. Was it too long/too short? Was it helpful or was it confusing? Was it at least a little entertaining? Let us know in the comments!If you weren’t able to attend live, you can watch the webinar on-demand right here: https://patch.automox.com/webinar-video-new-automox-community

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hikkyRookie
asked in Using Automox
How to log in using your email address and password after SSO is enabled

Is there a Failover URL or other way to log in using my email address and password after SSO is enabled?After SSO, Role is now ReadOnley only.It is no longer possible to remove SSO using administrative privileges

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hikkyRookie
asked in Using Automox
AzureAD SAML AppRole setting

I have implemented AzureAD and SAML settings with reference to this page, but when I log in to Automox as User Role, it becomes Read Only.Reference URL: https://support.automox.com/help/azure-ad-saml-supportI would like to add the Global Administrator role to AzureAD.The value in the AzureAD manifest does not allow the use of spaces andI cannot grant Global Administrator privileges.What is the best way to resolve this?Translated with www.DeepL.com/Translator (free version)

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crosnerRookie
asked in Using Automox
Post Automox Install fail

I have many instances where I install the automox agent and it only fails on the last part. The only error it gives is “Post install Failed”

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jack.smith
JessicaS-Automox
JessicaS-AutomoxAutomox Employee
posted in Using Automox
How do you automate your IT world?

Automation is another one of those buzzwords you read everywhere. It’s the 21st century, so we must automate everything! But how do we take it from the theoretical to the practical? Keep reading, and I’ll give you some ideas and examples of how you can automate. Add your thoughts in the comments below so we can all learn best practices from each other!  For the sake of this discussion, let’s narrow the scope of automation. After all, we live so much of our lives online, the idea of automating every single thing gets overwhelming. For today, let’s focus specifically on how to automate IT workflows and tasks. I’ve broken this list down by method of automation. The way I see it, we can automate with tools or by writing our own code. Automate with ToolsThis is a tricky one. We all know tools can make our lives easier and eliminate repetitive tasks, but sometimes we can introduce so many different tools that we end up with an overload of annoyance. There’s a balance to strike here: Carefull

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JessicaS-Automox
Afonso_Alves_31
Afonso_Alves_31Pro
asked in Using Automox
SQL Services stopped before patching

Is there an Worklet or an option to stop SQL services prior to patching? 

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Afonso_Alves_31
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MRayboneNovice
asked in Using Automox
Server patching and immediate reboots...

Hello,We’re creating a bunch of server patching policies, and right now I’m struggling to find the assurance that a server will reboot immediately after Automox patches it.The policies are all geared towards user notifications.  Say for example we’re patching a bunch of DNS servers and domain controllers - no-one logs into these servers much at all, and when we’re patching at midnight, we most certainly have no requirement to notify a user.  We just want Automox to patch, and reboot.  Is this possible?Cheers,Mark.,

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M
A
Anonymous
published in Using Automox
[VIDEO - 2.5min watch] - Insight Hub: Configure A Patch Policy (pt. 1)Tutorial

This week’s Insight Hub post is part one of our “Configure A Patch Policy” tutorial. Patch policies are valuable tools in the Automox Console, as they’re used to patch some or all of the software that Automox natively supports. You can read our Support team’s documentation on patch policies right here.  If you have any questions or feedback, let us know in the comments, PM us, or email us at community@automox.com. 

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JessicaS-Automox
JessicaS-AutomoxAutomox Employee
published in Using Automox
Vulnerability Sync Updates

Hey everyone! If you haven’t already seen it, we’ve made updates to the vulnerability sync experience in the console  Now there are more options for what CVE report type can be uploaded to the Automox console. We’ve added Qualys to our list of supported reports! Of course, you can continue to use CrowdStrike, Rapid7, and Tenable reports, or select “Generic Report” in other scenarios.Additionally, our Tenable support has been updated so you no longer need to manually modify it to be compatible with Automox - the report format is now supported out-of-the-box. We hope this expedites your workflow even more, so that you can fix vulnerabilities quickly! We now also use case insensitive lookups, which should make searching by hostname or FQDN much smoother than before. Which CVE report type does your organization use? Drop a comment below! ‘Til Next Time,Jessica Starkey | Technical Marketing Engineer

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Pete_Turner
Pete_TurnerRookie
posted in Using Automox
Oracle VM VirtualBox and VMware Fusion

Would a Patch All policy for Mac include the Oracle VM VirtualBox and/or VMware Fusion applications?

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jack.smith
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dima.kaRookie
asked in Using Automox
Last reboot time - Feature Request

Hi,I hope it’s ok to ask here for a feature request (or can it be that it exists and I didn’t find it yet?)I have currently a laptop (macos) which the AutoMox shows that it needs a reboot, the user claimed he did one, and I did check that he did through another system, but AutoMox doesn’t show in it when was the last reboot, It could be a good addon to see it. in the current situation I believe for some reason AutoMox didn’t refresh yet though I did initiate a scan, saw it happening few times with few laptops already but eventually it works ok.

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daniel.newman
A
Anonymous
published in Using Automox
[VIDEO - 4min watch] Insight Hub: Requiring Software with PoliciesTutorial

Hi, everybody - this week’s Insight Hub tutorial is a short video on requiring software with policies. You can read more about it on our Support team’s KB. This is a really handy feature in the AX console that allows you to create a policy requiring specific software to be installed/kept up-to-date on specific endpoints. Check it out in the video below:  If you have any questions or feedback, let us know in the comments, PM us, or email us at community@automox.com. 

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hadolfRookie
asked in Using Automox
Patch Except Policy is not forcing reboot after deferrals

We have our Patch Policy applied for the 3rd Tuesday of every month. Yesterday we all received the notification that we would need to either restart our computer or defer. Many deferred 8 hours and when 8 hours came up several of us deferred 4 hours and left our computers on. There is no indication that the 3rd deferment when through and of the 31 computers in the group, only two had the patch actually apply. One was successful, the second one failed due to an itunes update failure. I would like to know why the policy didn’t apply to the other 29 computers and why the computers didn’t restart after deferrment?

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Brittany
BrittanyPro
posted in Using Automox
Now Available: Worklets 101 in Automox University

 The newest addition to Automox University is now available - Worklets 101! This course is for anyone that is just learning the wide world of Worklets or just wants to brush up on their Worklet knowledge.In this course, you’ll learn all of the basics you need to know to create helpful Worklets for your network. Check out the course and sign up for Automox University here: https://university.automox.com/worklets-101

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Brittany
A
Anonymous
asked in Using Automox
AX Poll: Your remote tool of choice

 Hi, y’all - hope your week has been frustration-free! This is just a quick question from Automox: what’s your remote-access tool of choice? If you’ve been an Automox user for more than a day or so, I’d be willing to bet this thread will pique your interest!  Below are a few popular solutions to choose from, but please feel free to add any that I’ve missed/your favorite in the comments.

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IncognitoRookie
asked in Using Automox
How to update all my devices with only one specific software?

I’m trying to figure out how to update all of my devices with only one specific software. I already have my standard policies in effect but I need to make sure every device is updated to feature update for Windows 10, version 21H2 (KB5010415).  How can I push this patch out to all the devices instead of having every single patch/software pushed? Is it even possible?

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BrianC-Automox
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viennaNovice
posted in Using Automox
Windows 11 upgrade

I understand it might be a bit early but do you plan releasing details about enabling/blocking the Windows 11 upgrade?

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TJ_Coppola
Brittany
BrittanyPro
published in Using Automox
Just Added: Automated Patching Support for Tunnelblick and Snagit 2022

Happy Friday, again! Sharing a quick update that Automox now supports automated third-party patching support for Tunnelblick (Mac) and Snagit 2022 (Windows and Mac). This Snagit 2022 support is in addition to existing support for Snagit 2018, 2019, 2020, and 2021.As always, you can find a full list of supported third-party software here.

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Brittany
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