Using Automox

Taking remote control of a user’s device can be the most effective way to resolve their issue quickly. But the jostling between yet another tool can make it complicated and slow your response time.  Unlock faster, easier troubleshooting with Automox Remote Control! Now, you can access, investigate, and fix issues on Windows 10 and 11 devices from the same cloud-native console and agent you use for endpoint management. With Remote Control (limited availability), you’ll consolidate your tools down to a single solution that shortens your time to resolution while keeping your users happy and productive. It can’t get any easier than that!

As we wrap up the year, it’s a good idea to take stock of what you’ve accomplished in 2022. Likewise, our engineering and IT admin experts have created a recap of their most noteworthy Worklets of 2022, one-of-a-kind automate-able scripts based on Powershell and Bash, for you. Take a look! One of these Worklets may address one of the automated actions you’ve been hoping to take in your own environment. 

We value your opinion and through December 31st, 2022, Automox is running an offer with TrustRadius.Leave a review here on the TrustRadius site and once your review is published, receive a $25 gift card to a vendor of your choice. 

Have you kicked the tires with OpenAI’s ChatGPT?Our IT Operations Manager, David van Heerden, is both infatuated and terrified of the latest release of OpenAI’s ChatGPT. Here's how he thinks AI can help novice scripters and how Automox can provide a path to quick and painless IT Automation:The Lazy Sysadmin: How Automox and OpenAI’s ChatGPT Can Build it, Fix it, and Automate itEasier and Faster than Ever Before!Courtesy: Flaticon 

Hello!We are looking for customers that are interested in participating in our new Voice of the Customer program here at Automox.  We are looking for customers like you that would love to spend an hour with our R&D Team (Engineers, UX Designers, SRE and PMs) where you have the floor.  We want to see how you use AX as you’d like to show it - whether that’s creating new policies, diving into dashboards, walking through daily tasks within the console, or presenting a formal presentation.  We can work directly with you to determine what you would like to showcase and if you’d prefer starting points or prompts.  Our goal is to provide you with uninterrupted time with engineers to develop empathy and understanding in how our product is used daily and to see what works and what doesn’t.  There will be a Q&A session at the end and throughout the presentation as you feel comfortable.All participants will receive exclusive AX swag and Automox will donate $250 to a charity of your choice.

 Hi Eveyone, I’m researching whether what I’m trying to do is feasible or not. I’m trying to trigger a webhook on freshservice workflows The idea is to trigger a prepatch email when a patching ticket is placed and another one after the ticket has been completed.  Question is. Is there a way to trigger a prepatch report and send it through mail by using the automox API ? so far I couldn’t find a way to do it.   Thanks for any helpDiego  

Hello everyone, One of the most consistent pieces of feedback I get from users is that they don’t know when it is safe to press the Install Now button on the patching notification. The primary reason is due to silent installs, they have no idea when it is safe to “get back to work.”The Automox UI clearly has this status in the device details screen, as it displays installing, and once the installation is complete, the device returns to ready status.  I searched the API, but I can’t find any method of accessing this status such that I can display a complete message to users. 

Hey all, are you looking at working on a non-dark mode version? Sometimes working in Automox feels I’m looking into a mirror since my screen reflects everything!

Hello, I had installed the Automox Agent on some of our Windows Server vms but it shoes Not Compatiable. Any thoughts on this? 

Automox recommendations/feedback: 1 - Add “EST” or other time zones to options 2 - Device’s “next patch window” says “Unscheduled”, even though the “Associated Policies” window shows the correct next patch window (confusing - maybe change the wording) 3 - Add the ability in a policy to auto-reboot a system (wither it is pending a reboot or not) prior to applying patches in the patch window. Also, having this option to reboot again after applying patches would be a bonus. 4 - Rename the “Update Device” button to “Update Device Info” so it’s clear that that button won’t patch the device. 5 - Add a button to “Patch device now” which takes into account the policy for patch types, but ignores the schedule if you click a button to patch it immediately - make sure there is an “Are you sure” pop-up just in case. 6 - Allow multiple selections in the “Pre-patch Report” rather than just one group (so if I have multiple groups that start the next day at different times, I can see everything that

 Hi EveryoneI’m new to the API.  guess im doing something wrong related to authentication. I can query through postman without any issues using my key but no luck with the below code : Here is what Im tryin to run through PS but I always get an “(401) Unauthorized.” error message$headers=@{Authorization="MyAccessKeyStringhere";Content='application/json'}$uri = "https://console.automox.com/api/reports/prepatch"$result = Invoke-restmethod -Uri $uri -Headers $headers -method get$result  | select -expandproperty profile |select name  Thanks a lot for any help. Diego 

As a cloud-native solution, Automox gives you continuous insight and control across all your Windows, Mac, and Linux devices. As the demand to effectively patch Linux is becoming more pressing (as cloud servers and Linux instances become the norm), the Automox team has been hard at work to advance our Linux severity score coverage, leading with Ubuntu for our first roll-out, and others soon to follow! More CVE coverage means Automox can now prioritize Linux patching by severity to fix the most important vulnerabilities fast. 

The right reporting at the right time not only confirms your actions were successful, but goes a long way in demonstrating IT’s value to other parts of the organization.Automox Policy Results answers the question, “Was my patch successfully deployed?” with immediate confirmation of successful patches as well as insight into additional steps that may be needed for patches that did not complete. With the ability to quickly identify the status of your most recent patches, our new Policy Results reporting capability details the specifics on why a patch may have hit a snag in the process so you can quickly address it. You’re also able to share real-time data and statistics to executive management to further demonstrate the value of your IT team’s efforts.

At Automox we pride ourselves on our leading cloud-native patch management solution, but we understand your ITOps and Help Desk responsibilities don’t stop there. Quickly triaging and responding to your users to resolve their IT issues is also a top priority. At Automox, we’re here to help. With Advanced IT Troubleshooting, you can address device inventory, take manual or automated action on devices needing attention, and remotely access user’s Windows devices directly from the Automox console. Now, you can stop the multi-tool juggling act with a single solution to find and fix user issues fast and easily.

It seems that about 3 weeks ago my slack integration stopped working. I do not see an automox app in the slack directory. Whats going on and how can I get this working again?

I’m getting complaints from users about their systems rebooting multiple times a day on both Windows and macOS. Is there a way to see if users are getting the the automox notifications?

I am new to Automox, but work in a global company. I am trying to get general inventory report extracted from a particular device group ? E.g Europe. But i also want , PC Name, las logged in user, serial number, model type,etc… how can i do this ? i am not able to generate a report? if i list all the devices, and export… Serial numbers are not in it ?? Thanks for your help.Shaz

I am trying to get powerBi to pull data from:https://api.wifisensorcloud.com/I have been going over all the api documentation and reviewing powerbi support forums and I cannot get powerbi to pull the JSONThe supplier have given me the API Key, but I get the following error: “A web API key can only be specified when a web API key name is provided”BELOW ARE THE INFORMATION FROM SUPPLIERConnecting to the API The 5 services are hosted at:https://api.wifisensorcloud.com/Users.svchttps://api.wifisensorcloud.com/Locations.svchttps://api.wifisensorcloud.com/Devices.svchttps://api.wifisensorcloud.com/Sessions.svchttps://api.wifisensorcloud.com/Lookups.svcConnections using any protocol other than https (such as http) will be rejected. Requests for data should use the GET method with parameters supplied in a query string whereas data submissions/updates should use the POST method with parameters supplied in a JSON object. Examples of each of these methods are on the next pages.  

Hi Guys, i would like to know how often the Automox agent connect to the cloud? i have a tenant with 383 machines installed,  65 right now are in disconnected state, from weeks to more than 6 months. Probably some of them were rebuilded but not all of them, so why could they appear as disconnected? i see some of those “disconnected” machines online in other systems that we have. Also i see some machines with the agent installed,  disconnected, and the “Automox Agent” service disappeared, I had to uninstall the agent from one “disconnected” machine today, re-install resolve the issue, the service re-appear and machine is online again in the Automox console.  So, second question why a Machine with agent installed, that appear “Disconnected in the cloud console, lost the Automox Agent” service?  is that normal, that happend to anybody before? Thanks for any help.  just trying to figure out why online machines are “disconnected” and Automox Agent service disappeared.

Hi! Not sure if this is a “you’re doing it wrong” or a “this is how it works” or an actual problem, so hopefully you can help me out. We have our policy set to install updates in the background at 3pm on Monday, Wednesday and Thursday - we figure this gives time for them to install and update and finish up close enough to 5pm that restarting (or leaving the PC running overnight) isn’t a huge imposition on our users. One thing I have noticed, and had a user notice today, is that if you postpone Automox’s restart request, but shut down\restart yourself later (e.g. the other week I used Windows’ Update and Shut Down option it gave me on the Start menu and did this), Automox will prompt for a restart once Windows is loaded again which seems redundant given that we’ve just restarted. Is this intended behaviour, or is Automox only keeping track of restarts when it does them? I know Windows cheats with restarts if you use the Shut Down command and does a weird hybrid shut down\hibernate thing

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Release OverviewAgent 1.0.39 is a minor release that addresses multiple issues.This release is for all supported Windows, Mac and Linux operating systems. Changes / New FeaturesIncreased password complexity for Automox Service AccountNote: see below for additional details.  Bug FixesThe amagent directory is not removed after agent uninstall on Windows Multiple agent processes causing high CPU usage Notifications user responses are lost on agent restart Agent service disconnects when Linux devices sleep or STOMP connection is severed and does not reconnect Windows Agent build for version 1.0.38 shows version 1.0.37 on executable file properties  Automox Service Account Change Details Enabled by default for agent versions 1.0.39+ Password Complexity Rules Minimum password Length: 32 Password must contain at least one letter and one number New for Agent 1.0.39: Password cannot contain repeating, ascending, and descending character sequences New for Agent 1.0.39: Minimum number of co

Hey All!We just finished setup and configuring our patch policies and was wondering what everyone was doing in terms of user communications. Would anyone be willing to post a “template” that they for end user comms? Thanks in advance!

 Wednesday, June 29th at 12 pm ETRegister now for the upcoming Automox product roadmap discussion led by our Product Management team. During this webinar you will:Learn about product features and fixes recently released Hear what exciting new product enhancements the teams are currently working on Be able to collaborate on ideas for future enhancements to the Automox platformPlease register to join us for this month’s session!

I’ve got a fairly basic patching policy in place to apply critical, high and medium priority Windows 10 updates.  Everything seems to be running smoothly and the devices are showing as fully compliant in the Automox dashboard but the updates are merely downloading and not installing.I have scheduled reboots running against the devices in question but this has resulted in a reboot without the updates installing.  Is there some element of the patching policy I need to set up or enable, or is actually installing updates not part of the patching policies within Automox?