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Automox Q&A

Slack integration no longer working

0101001011011010110z
April 8, 2022 at 7:14 pm UTC
#reporting#feature

It seems that about 3 weeks ago my slack integration stopped working. I do not see an automox app in the slack directory. Whats going on and how can I get this working again?

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Replies (12)

BrittanyApril 12, 2022
#1

Hey there! Sorry for the delay, I did some digging and there is a known issue with the Slack integration and our team is currently making progress on fixing the issue.

Thanks for your patience!

catiedApril 19, 2022
#2

Hey there! Sorry for the delay, I did some digging and there is a known issue with the Slack integration and our team is currently making progress on fixing the issue.

Thanks for your patience!

Are there any updates on when this might be fixed?

shornApril 21, 2022
#3

Having the same issue here. 

0101001011011010110zApril 26, 2022
#4

Any update here?

0101001011011010110zMay 9, 2022
#5

@Brittany-Automox Can you provide an update? How long is it going to take to get this fixed?

tynsongMay 9, 2022
#6

Would love to know when this is going to be fixed, we (used to) rely on the slack integration heavily for tracking patching failures. 

Ken-AutomoxMay 10, 2022
#7

Hi Folks,

Sorry for the delayed response here - the engineering team has been working on this issue and expects to release the fix in the immediate future.

acxparrishMay 18, 2022
#8

Hi all,

seems like I haven’t been the only one experiencing this. I went to reinstall the slack integration after being advised that it would help fix the issue, only to find that I cannot locate the app anymore in the directory.

I then go to the account activity log [in Slack] and I can see that the app was deleted. What is going on?

Ken-AutomoxMay 18, 2022
#9

Hi acxparrish,

Is this a current issue you are experiencing? If so, I’d recommend you contact support@automox.com. The fixes to the Slack integration were released last week and I’m not aware of any current issues.

acxparrishMay 18, 2022
#10

@Ken-Automox Thank you. I have been back and forth with Automox support. Currently, they are presenting the following image to the engineering team.

I can no longer click on it to view the app directory listing

acxparrishJune 16, 2022
#11

Update from Automox Support:

Our team has been working on this issue. Unfortunately, the two people working on this matter are no longer with the company. I am working to find another team to handle this issue for you. I will keep you posted on what is happening. 

richierichesOctober 3, 2022
#12

Where are we on this please?

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