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Using Automox

Sharing is caring, so we'll share our best practices and tips for using Automox. Ask your questions to make the most of your Automox experience!

  • 684 Topics
  • 2,255 Replies
684 Topics
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Give us feedback on Automox's communication

How are we doing? Do we send you enough emails? Not enough? Do we do a decent job of keeping you informed about what’s coming? Let us know what you’d like to see more of and less of.

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Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Worst IT ticket you ever got?

Mine was probably to let me know that a computer had caught fire after a truck hit the power line to our building (there was still power, but we had a voltage spike that blew that computer’s power supply). What’s the worst, silliest or most alarming ticket you’ve gotten?

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Nic-Automox
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
How soon do you apply Windows updates, in general?

< 2 days 2-7 days 8 to 20 days 20 to 30 days 30+ 0 voters

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RichardM-Automox
RichardM-AutomoxFormer Automox Employee
posted in Using Automox
Automox training program - Feedback requested

Hey Automox Customers! We are currently working on some new Automox training material, from KB articles, webinars, to video walkthroughs and I would love your feedback. Whether you are new to the product or consider yourself an expert, please weigh in. What topics would you love to see in our next iteration of material? What topic do you think we have covered really well? What is your preferred learning format? (Video, write up, self-guided material)? Thank you all in advance.

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Nic-Automox
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
API documentation has been updated

@rich from our support team has done a revision of our API documentation, available here:https://developer.automox.com/Most all of the pages have been updated with new information and the API is now 100% documented. If you run into any issues with the documentation or getting the API to work, please let us know!

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Nic-Automox
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Have a Windows box that just won't patch?

Here’s how to grab the Windows Update log files so that you can get to the bottom of the issue: https://support.automox.com/help/how-to-retrieve-windows-update-log-files Note that for Windows 10 and Server 2016 you’ll need to run the Get-WindowsUpdateLog cmdlet to generate the log file. If there’s anything you find in the logs that you can’t decipher and fix, let us know and we’ll do our best to help.

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Nic-Automox
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Allowing Automox Notifications in macOS Catalina

Since Catalina is the Vista of OS X, here’s how to make sure the Automox notifications get allowed, using your MDM software: https://support.automox.com/help/allowing-automox-notifications-in-macos-catalina

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Nic-Automox
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
How often do you let your users defer patches?

Once? Twice? Three times a lady… oh wait, that’s a song. Seriously though, how many times and for how long do you let users defer updates? Are they generally happy with your policies or do they complain about getting interrupted still?

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Greg
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
New badge designs - your feedback requested

Our designer @todd.may has come up with some badge designs for us to try out. I’ve uploaded a couple to the badges page, namely the Autobiographer and Bug Finder badges. Let me know what you think of them in action: https://community.automox.com/badges

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GeekyLibrarian
RootTJNII
RootTJNIIRookie
posted in Using Automox
Infrastructure as code for Automox

We’re looking into improving our change management processes and would like to treat our Automox configuration as code so we can use standard Git workflows for change management. We believe this to be a natural extension as worklets are already code and what we most need to control. Have others set up a configuration as code pipeline for Automox? Is there an API to configure worklets I’m missing in the documentation?

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Nic-Automox
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rwagnerChannel Partner
asked in Using Automox
Restarting Services in an Order

Good morning, Is there a way to enable Automox to restart services in a particular order on a server?

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AdamW-Automox
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rwagnerChannel Partner
asked in Using Automox
MS SQL Patching

Has anyone created a policy specifically for patching MS SQL servers?

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Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
What improvements would you like to see in the Worklet functionality?

Better reporting? Improved error handling? Anything else that would make writing worklets easier? P.S. if you want to learn more about worklets I’m doing a webinar this Thursday: automox.com Automox | Leveraging the Power of Automox Worklets™ Join Nic Tolstoshev, Automox Alive community manager, to learn the ins and outs of Automox Worklets™.

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Nic-Automox
bfrey
bfreyPower User
posted in Using Automox
Recommendations for managing Office 365 updates?

I am wondering how other admins have configured Office 365 update policies. The issue I am working to resolve is having Office 365 applications all of a sudden close without warning. I have a “Patch All Except” policy that excludes Office 365 updates that is scheduled at 12:35 PM I have a “Advanced Policy” that patches Office 365 updates that is scheduled at 3:30 PM with end user notifications enabled Officer365%20Patches1209×703 35 KB Office365UpdatePolicy2235×1947 245 KB I have the “Reboot Notification” Worklet enabled and scheduled for 3:50 PM (shoutout to @awhitman for this super dope worklet!) Any recommendations to improve this? The last thing I want is an end user freaking out and smashing their 💻 because they didn’t save their Word or Excel document when Office 365 decides to update.

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bfrey
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Windows 10 KB4524147 Update May Cause Boot and Printing Issues

BleepingComputer Windows 10 KB4524147 Update May Cause Boot and Printing Issues Windows 10 1903 users have started reporting boot, printing, and Start Menu issues after installing the KB4524147 cumulative update that go away once the update is uninstalled. Microsoft has not acknowledged any of these issues as of yet, but the... Here’s the support article on rolling back patches should any of your endpoints need it: https://support.automox.com/help/how-to-rollback-an-installed-patch-on-devices

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scullionsPower User
posted in Using Automox
o365 business worklet

Hi All, Im struggling abit to get a worklet working correctly for both mac and windows. No need for applying a licence as all users are individually licenced upon login. Can any one share your wisdom with this one? spent the last few hours on forums and seems like an easy one for jamf and munki but not here. Thanks

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Nic-Automox
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
October 2019 Patch Tuesday Index

Here’s the rundown of all the latest patches: automox.com October 2019 Patch Tuesday Index For the latest Patch Updates from Microsoft and third-party vendors, read our October 2019 Patch Tuesday index consisting of live updates throughout the day. Make sure to attend the Patch Tuesday webinar for more info! automox.com Webinar: Automating Patch Tuesday: October 2019 Join Richard Melick, Automox’s Technology Raconteur, for a review of October's Microsoft Patch Tuesday security patches and learn tips for automatically protecting your infrastructure from these vulnerabilities.

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Nic-Automox
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Change Automox Script Execution Location

If you’d like your worklets (and other agent commands) to execute from a different location, here’s how you do that: https://support.automox.com/help/automox-agent-requirements The most common reason you’d use this is if your endpoint security is blocking the default execution location for the agent.

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Nic-Automox
TaylorT-Automox
TaylorT-AutomoxAutomox Employee
posted in Using Automox
Automox Featured in the Newest G2 Report

We have exciting news! Automox is thrilled to be featured in the Fall 2019 G2 Patch Management Report as a “High Performer”. This is based on customer reviews, so we’re really proud of this one! We won fastest implementation, most implementable, and easiest to do business with. Check out the full report and in our press release blog and on our new webpage!

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TaylorT-Automox
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Poll: Phone - Apple or Android?

Apple Android Blackberry Something else 0 voters

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mattmiller30
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aaronNovice
posted in Using Automox
What other management/security tools are you using with automox?

I was curious what other agents/management tools you are using with Automox. We are using Symantec SEP (not by choice, forced from above) and Goverlan for remote support but was curious what the rest of yall are using.

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Matthew
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rlebPower User
posted in Using Automox
Inactive Endpoints

Hello, What’s your approach to deleting inactive/long gone endpoints? Want to ensure reporting is accurate and licensing is in good standing.

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Nic-Automox
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
What operating systems are you using Automox to patch?

I’m sure most of you are mainly Windows, but lots of places have the odd Mac for their creative or C-level types. Which of you are patching Linux or Mac in addition to Windows?

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terence.jacksonRookie
posted in Using Automox
Intune or WSUS?

Hi. I was wondering if anyone is using automox with Intune to deploy patches or using the WSUS integration?

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Nic-Automox
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Tom Limoncelli: Manual Work is a Bug

This article from Tom made a big impact on my thinking around automation of tasks: https://queue.acm.org/detail.cfm?id=3197520&fbclid=IwAR0gQLbZTLqW50MRaJKfE5vo6ipxln5dfndHVsm5Cl-Q6cKcqfi5WZOBhFk He makes the point that writing code is only one step in the process. First comes documenting all of your manual tasks, and making improvements in your documented process. Once that’s in place, you can start writing code to complete the task. Where are you in your automation journey? Is every task you do at least documented and do you follow the documentation for consistency and to avoid errors?

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Nic-Automox
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