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Globally Experienced Leader to Drive Customer-First Processes and Ensure Unmatched ROI for Rapidly Growing Global Customer Base Automox, the modern cloud-native endpoint and workload management platform provider, announced Amy Mustoe has been appointed as VP of Customer Experience to elevate the customer experience for Automox’s growing customer base. In her new role, Amy is responsible for ensuring engagement, success, and retention of over 1,500 Automox customers across 30 countries by uniting departments and establishing processes that focus exclusively on delivering value to customers. “With remote work here to stay, our cloud-native platform gives customers the competitive advantage of automatically updating and securing

Hey, folks. In addition to the normal patch notes this week, I wanted to make sure there was something out here in the Community for a fix in the release going out today. This change has the potential to affect Advanced Policies with name matching rules, as well as Patch Only and Except Policies. Issue There are instances on Windows where vendors place the version of their installed app in the display name that is shown in Add/Remove Programs (Ex. WinSCP 5.13.1, WinSCP 5.17.1). In some of those instances, after an app is updated on the local system, the record to indicate that it has been installed never gets updated from the original detection. This can cause the confusion shown in the screenshot below: Fix

Join Automox team members @Nic & @jason.goode on Thursday Sept. 17th at 2pm ET for the Office Hours Q&A webinar: We are here to help you uncover solutions to any problems you are encountering with endpoint and patch management. Register now to join this monthly discussion. Whether you want to revisit the basics, explore additional tips & tricks within the Automox console, or are in need of support in securing your remote users - we’ll bring the experts to the table to help answer your questions and tackle any challenges you are currently facing. Extra bonus: we always have fun and do a surprise giveaway at the end!

Saw this on an /r/sysadmin thread: shellcheck.net ShellCheck – shell script analysis tool ShellCheck finds bugs in your shell scripts Looks like it might be handy for error checking your scripts before you run them.

For our windows machines I use a chocolatey package to install the Automox agent, and we just started seeing failed installs as the URL I was using for the agent download referenced a version of the agent that was too old. Is there a URL that will always download the latest version so that I dont have to update the chocolately package with every new release?

What are most people doing as a best practice for organizing groups? We currently have 3 groups, User Laptops, Servers, Testing. This has worked fine for our needs except for the fact that worklets for Macs show up on the list for windows devices and same for Windows worklets on Macs. It seems like the way to keep things clean is to make sub-groups by OS, but since policies cant be inherited things like patching policies that apply to both would need to be assigned to each subgroup. Not a huge deal with our small size (currently) but am a little concerned how this will scale out in the future since it leaves the opportunity open to forget to apply a policy to a sub group.

What a fun day to have a Citrix cluster! 😃 https://support.citrix.com/article/CTX279897

So I used Spiceworks in the past but meh… they’ve all but given up supporting it the way most companies support their products and the on-prem is dead. The cloud one just doesn’t do it for us either. We are currently using this equally ugly concoction our dev team baked up and it’s causing a lot of problems. I’ve been casually looking for months now but nothing has really clicked. Honestly - my requirements are very simple: It’s 2020, I want it to be pretty. I want it to literally look like Google did it. Over complexity in the UI drives me nuts. I don’t need anything crazy as far as features go. I just want tickets to be created and closed and later reported against. I also want a KB if that’s available but we have Confluence right now so it’s not a dealbreaker. I just like being able to attached a KB article to a ticket. I don’t want to break the bank for a stupid ticketing system. I’ve seen a billion of them in the last f

We just added in this checkbox to filter out software that we don’t patch, so that you don’t have to see those in the list when building a Patch All Except policy, for instance: Shout out to @paul.burdick for adding this in!

Hey guys, Curious to know if anyone has come across an issue with Automox not grabbing the bios serial number after performing an agent installation? We have found that a few VMs in our environment fail to register the serial number within the Device Details screen yet we can verify on the VM itself that it can retrieve the serial number okay e.g. wmic bios get serialnumber Have tried removing and re-adding the agent but not sure what else we can do to remediate. We have a support ticket in already but figured I’d see if anyone else in the community has come across this before. Thanks in advance! westyy

Hi all, I have a desktop PC on which we installed Ubuntu server edition. I’ve just downloaded and installed the Automox agent, but in the console it says there is not enough disk space left. Since usually we have a dedicated guy for Linux stuff, I am not really familiar with this OS, but the guy broke his leg and now I had to take over. So I am asking for a little bit of guidance of how to troubleshoot this issue. When I run “df -h” it tells me the following: for me it looks like there is enough space? I am not exactly sure how to go from here, so any advice is greatly appreciated! Many thanks!

Hi all, I’ve ran into a weird problem where I randomly have Windows servers refusing to register in the Device Manager console. The MSI appears to be launching, but doing nothing. I’ve launched from command line, with and without the -quiet tag, I’ve also ran it manually with no success. Occasionally, I get an error message box saying ‘the specified account already exists’, but again, this seems to be random. Has anyone seen anything like this before?

Hi all My console has gone nuts. In a span of 24 hours, the number of endpoints suddenly doubled from 500+ to 1100+. I’m seeing the same computer appearing multiple times in the console. This is also messing up my policies since these computers end up in the “Default” group. 😦 Bug? Help??? I’m going to attempt to clean it up manually.

Hey team, Just been having thoughts about worklets and some QoL features which got me thinking to post here and ask. We have found worklets are extremely useful for almost everything. We have been tapping into the Required Software policies for new servers and workstations and come across an issue with one of our applications. The policies work perfectly fine and the software installs. For whatever reason our application doesn’t link to the endpoint. To counter this we have a remediation script which we can throw into a worklet which is no big deal. This works just fine. 🙂 Getting to my point; we find that you can allocate a worklet to a group and run the policy adhoc which is great however is Automox considering adding a feature in future which would allow you to possibly run worklets outside of linking it to a group from within the Device Details screen or via some alternative method? Here is a poor Paint job to kind of convey what I’m

Has a nice technical overview for how the platform works and a very spiffy diagram! patch.automox.com Technical-Solution-Guide.pdf 388.75 KB

I was reviewing some different Automox Youtube videos this morning to see if there were any good overview video I could send some of my customers looking to leverage the platform. One video I stumbled upon called ‘Get Started with Automox’ refers to a feature that allows you to schedule systems based on time zones (1:34). My understanding was that this was an upcoming feature - I wasn’t able to find any documentation on the website around this either. Is this currently available? If not, do we know any timelines on when this may be released?

Does anyone else see incorrect counts in the dashboard or devices page for devices with scheduled patches? It seems the act of editing a group or policy resets the scheduled patches info of all devices to zero except those associated with the edit.

We have been using custom end-user notifications with deferral options for quite a while with success. In July, a lot of employees received a notification, but with no deferral option, and their PCs rebooted in the middle of videoconference meetings or other inconvenient times. Is it possible that earlier deferral options were not seen and so the employees had already exceeded the maximum number of deferrals? How long is the deferral option displayed if it is not acknowledged?

We just released a new video for anyone new to Automox to help you get up and running: go.automox.com

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Hello @Nic Any plans for the following? Time stamp of the last known reboot (good metric for helpdesk when troubleshooting) Restart workflow. Would like to initiate restarts though warn the user as Automox does with patches that need a restart Smart Groups. Move devices into specific groups like Crowdstrike based on OS, etc Patch job summary report. Understand what machines/patches failed. Needed for compliance/auditing for servers. Thanks!

ZDNet Windows 10 printer mystery: More complain June Patch Tuesday is causing havoc...

Looking at https://support.automox.com/help/adding-patches-to-the-block-list-in-the-automox-console - I see there are 2 methods for blocking a KB from installing. Assuming Microsoft released a botched update, I can then use the Software page to block it across all computers in my environment. But, how do I view a list of all updates / patches that I have blocked before?

It would be very helpful if there was a way to see the devices associated with patches. Also I have environments where I don’t want to install a patch, but other environments that I do. For example, I have several segments that I do not want to update the browser version or Java, but for the rest of our environment we do want both the browsers and Java to be updated. Is there a way to approve the patch/update for only specific segments of our environment? Thank you, Brad

blog.automox.com June 2020 Patch Tuesday Index | Automox For the latest Patch Updates from Microsoft and third-party vendors, bookmark the Automox June 2020 Patch Tuesday Index, upd