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Using Automox

Sharing is caring, so we'll share our best practices and tips for using Automox. Ask your questions to make the most of your Automox experience!

  • 626 Topics
  • 2,147 Replies
626 Topics
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
What password manager do you use?

Lastpass Dashlane Zoho Vault Keeper RoboForm 1Password Bitwarden KeePass Myki RememBear StickPassword Enpass Password Boss Post-it Notes I reuse passwords so I only have to remember one 0 voters

25621
Nic-Automox
4 years ago
J
jesumyipPower User
posted in Using Automox
Upgrading Office clients from 32bit to 64bit

Has anyone put together a working approach for doing this via Automox? I’ve got Windows 10 machines deployed with Office 365 Pro Plus in 32-bit, and I would like to move that to 64-bit. I understand the general approach is to uninstall all traces of Office 32-bit and then reinstall Office 64-bit. I also know you cannot mix Office 64-bit with Visio/Project 32bit (and Visio / Project are not in the suite of apps for Office). So I’m willing to ignore those machines and handle them manually. I’ve also done some research into this https://psappdeploytoolkit.com/ that looks like it will do the trick. However, I have concerns about having this running in the user-context so that UI prompts are interactive. Basically I’m looking to save a ton of work if someone has already built an approach for doing this.

715
J
4 years ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Poll: How are you liking working from home?

I love it and want to stay 100% wfh forever I can take it or leave it I like some wfh days but the rest in the office I’m going stir crazy and need to be around people! 0 voters

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Nic-Automox
4 years ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
New KB: macOS Update Error Codes

https://support.automox.com/help/macos-update-error-codes

190
Nic-Automox
4 years ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Programmer who wrote Task Manager shares tips on reddit

reddit r/techsupport - I wrote Task Manager and I just remembered something... 9,028 votes and 276 comments so far on Reddit There’s some good info in there, such as this nugget: If Task Manager ever hangs or crashes, start another by pressing ctrl-shift-esc. Winlogon will look for an existing instance and try to revive it for up to 10 seconds. If the old Taskmgr doesn’t start making sense by responding with a secret code within that time, another one will be launched. That way, you’re never without a Taskmgr as long as there are some resources available.

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Nic-Automox
4 years ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Windows Terminal 1.0 released

Windows Command Line – 19 May 20 Windows Terminal 1.0 | Windows Command Line Last year at Build 2019, we first announced the Windows Terminal. Since then, we have been working with the community to create a wonderful terminal experience while still being a preview product. Here we are at Build 2020 and we are so excited to... reddit discussion here: reddit r/sysadmin - Windows Terminal 1.0 released 781 votes and 360 comments so far on Reddit

131
ChrisW-Automox
4 years ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Coming Soon: Software page filters

Just like the filters we added to the Devices page, we’re going to be adding filters to the Software page to make it easier to search and sort: softwarePage (1)1440×703 137 KB Assuming no last minute bugs, this feature will get launched this week. Once it is live we’ll post release notes with a link to the updated documentation. Please let me know if you have any questions!

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Ariel-Automox
4 years ago
DiegoF1000101
DiegoF1000101Novice
posted in Using Automox
Automox Products

Probably a dumb question, but are there any free Automox products or is it just a free trial for Patch or Manage?

136
J
4 years ago
T
trillyPower User
posted in Using Automox
Error installing patch

This might be a dumb question BUT. We have notifications turned on for failed patches, so assume the patch has failed and checking the latest Activity log for the device confirms the patch has failed. However, when checking device status it is stating device is compliant and upto date. Which one is correct? Device Status and if so why wouldn’t a more recent entry exist in the Activity log. If it is the other way around and Activity log is the latest and correct then shouldn’t Device Status show Needing Attention? image1787×131 10.8 KB

325
T
4 years ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
How to move devices from one organization to another

I ran into this yesterday and tried to figure it out on my own without RTFM and it didn’t go so well. Hopefully I can save some of you some hassle by sharing the instructions: https://support.automox.com/help/moving-devices-from-one-organization-to-another

23113
Nic-Automox
4 years ago
J
jesumyipPower User
posted in Using Automox
Limit on file sizes

Is there a limit to how big a file I can upload to the Automox cloud when I create a worklet? Also, what happens if a laptop’s connectivity is interrupted while Automox is deploying those files via the worklet? Will downloads resume or restart when connectivity is re-established?

771
Nic-Automox
4 years ago
dimforest
dimforestPower User
posted in Using Automox
How are you guys doing your tags / groups in Automox?

My initial instinct was to set my groups as my locations and use tags for departments. Just curious how everybody else was handling it…

20911
J
4 years ago
habrnero
habrneroNovice
posted in Using Automox
License Tracking

As we continue to expand our environment and look to put automation in place to allow customers to deploy Automox to their systems without going through us, we need to be aware of any licensing impacts. I’m wondering how is the community is tracking licensing compliance? Do you have a method of notifying you when device counts are close to your purchased licenses threshold?

2046
Nic-Automox
4 years ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
What virtual conferences are you planning on attending?

Many conferences are going virtual, rather than cancelling outright. For instance SpiceWorld will be virtual this year: https://www.spiceworks.com/spiceworld/ What other IT conferences are you planning on attending virtually?

375
dimforest
4 years ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Poll: How often would you like release notes posts?

With our new CI/CD process, we have daily releases most weekdays. Currently we do release notes each day but I wanted to survey the community and see what cadence you’d prefer: Daily Weekly Every 2 weeks Once a month 0 voters We’d still do release notes on the day of for big features, so this cadence would be for minor release notes and bug fixes.

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Nic-Automox
4 years ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Addition to status page indicator: patch engine

https://status.automox.com/ We’ve added in an indicator of the patch engine, as we’ve had an instance recently where the patching queue backed up and patches were delayed. If you have patches that you thought should have run but didn’t, you can check the status page to see if it’s an issue with your policy or something on our end. 

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Nic-Automox
4 years ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Poll: Do you use an ad blocker?

Yes Yes, but I whitelist sites I like and trust No 0 voters

132
dimforest
4 years ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Automox volunteering with There With Care

We volunteer with There With Care about once a month. This month we went to their HQ and prepared cleaning supply bags for families in need: IMG_33154032×3024 1.84 MB We got a tour of the facility and they showed us all the various ways they help out families with critically ill children. They do everything from delivering prepared meals, clothes, school supplies and snacks, to support groups and assisting with transportation to and from the hospital. We also got to learn about how There With Care began: https://therewithcare.org/bod/paula-dupre-pesmen/ Does your work give you volunteer days to help your local community? If so, what program(s) do you volunteer with?

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Nic-Automox
4 years ago
R
rjmjrNovice
posted in Using Automox
Required software policy and automated upgrades

What happens if I create a Required Software Policy for an application like a Crowdstrike agent that automatically upgrades itself periodically? When the version number of the agent changes due to the upgrade, does my Automox Required Software Policy try to install the old version specified in the policy? Or does Automox recognize that the current version is higher than the one specified in the policy and take no action? Thanks

512
R
4 years ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
KB: Patching Cyberduck on Windows - There is a version limitation for patching Cyberduck on Windows

New KB here: https://support.automox.com/help/patching-cyberduck-on-windows TL;DR - We can only patch 64-bit Cyberduck and can no longer patch 32-bit versions.

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Nic-Automox
4 years ago
C
cjmoxRookie
posted in Using Automox
Unsupported Software - 3rd Party Applications

I am wondering how the community handles software in use that is not being patched because it isn’t supported, the three ways I was advised of to identify them were: • Open a device details page and check if you see a value in latest version • Check the software page and see if a patch is available for a product • Reference the supported software page: https://docs.automox.com/home/software/third-party-software Unfortunately, none of these options provide me with an efficient means to get visibility to all unsupported (potentially unpatched) software currently in use. This could leave an endpoint vulnerable. My deployment is small and it is already a challenge, so I am assuming that there is a way to monitor this that I am not currently aware of. Any recommendations?

1743
Nic-Automox
4 years ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Support for Windows 10 1809 extended until November 10, 2020

docs.microsoft.com Windows message center - Windows Release Information Windows message center reddit discussion here: reddit r/sysadmin - Support for Windows 10, 1809 extended till November 10, 2020 52 votes and 15 comments so far on Reddit

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Nic-Automox
4 years ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Poll: Best part of working from home

Not wearing pants Not having to shower (until Zoom adds smell-o-vission) Not having to lock your computer when you go for a snack Nobody asks for IT help when you’re on the way to the restroom Sleeping in No waiting for the microwave Only have to fight with spouse over thermostat and not the whole office Tank of gas lasts forever Working from bed Every link is now SFW 0 voters

103
dimforest
4 years ago
R
rlebPower User
posted in Using Automox
Suggestions

Add last reboot time to the details pane within a device details Group patch policies like device groups. Better organization - I have various staff members managing devices and the patch schedules (macOS, Windows 10, Servers, Point of Sales). Tried to group by numbers for now. image1125×457 26 KB Initiate device reboots though follow the reboot workflow (warn users before a reboot) Indication noting software pending to be installed requires a reboot image2421×556 63.1 KB Sort devices by status image2077×131 20 KB

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Nic-Automox
4 years ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Ad hoc job board for those impacted by the quarantine

I wanted to start a topic to list job opportunities for those that have been impacted by the quarantine and are looking for a new gig. I just saw this listing on LinkedIn: https://www.linkedin.com/jobs/view/1789864470/ (IT manager at RingCentral. I have a connection who works there, so let me know if you want an introduction). Post any good job leads you find on here, and let us know if you want help with resume feedback or any other part of the job hunting process.

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Nic-Automox
4 years ago
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