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Using Automox

Sharing is caring, so we'll share our best practices and tips for using Automox. Ask your questions to make the most of your Automox experience!

  • 623 Topics
  • 2,139 Replies
623 Topics
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
What information would you like to see on the community homepage?

I’m starting work on a project to turn the community homepage into more of a landing page to collect all Automox resources and information. Something similar to this: https://communities.vmware.com/welcome What information is most crucial for you to see on this new homepage? Vote for features below and add your suggestions by replying to this post. We’ll be using your votes to determine what to include and placement on the page: Latest KB articles Release Notes Latest/Top Worklets Latest Critical Patches Community Leaderboard Featured & Upcoming Videos/Webinars Top Feature requests Latest Product Roadmap Blog & Twitter feeds Latest Community Topics My Support Tickets Automox StatusPage Automox Job Openings Documentation Updates API Updates Swag Store Featured Interviews Community Polls Latest Photos Featured Community Member 0 voters

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Nic-Automox
4 years ago
sparrowhawk
sparrowhawkNovice
posted in Using Automox
Alerts to a non user email address?

What’s the best way to get email alerts sent to a non user address? I’d like to send patch failures to our helpdesk. Should I just set up a user account for this task? Thanks

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Nic-Automox
4 years ago
CamilleS-Automox
CamilleS-AutomoxFormer Automox Employee
posted in Using Automox
Welcome to Automox's New VP of Engineering and Architecture, Pascal Borghino

We are excited to announce that Pascal Borghino has joined Automox as VP of Engineering and Architecture. His experience at IBM, Yahoo!, WeWork, and Twitter brings a unique vision, passion and excitement to Automox. Check out our press release announcing this news: https://blog.automox.com/engineering-infrastructure-professional-pascal-borghino

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P
4 years ago
M
MrichardsPower User
posted in Using Automox
KB4577015 breaks parts of MMC

Looks like typical Microsoft introduced a new GPO option in the Security tab, and it breaks part of MMC. Theres a workaround that involves deleting the regkey and readding it once a hotpatch comes out. We experienced this error and caused a fair amount of confusion. Hopefully it saves one of you guys from a panic attack. Cheers. https://borncity.com/win/2020/09/14/windows-server-2016-update-kb4577015-verursacht-gpo-mmc-wsecedit-dll-fehler/

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Nic-Automox
4 years ago
D
dmunsonChannel Partner
posted in Using Automox
Script to Remove AlienVault Agent

Hello Automoxville, I was wondering if any of you wonderful people have tried to uninstall the AlienVault agent with Automox? We just switched to a different SIEM vendor and AlienVault’s documentation for uninstalling the agent via script is not very helpful. https://cybersecurity.att.com/documentation/usm-anywhere/agents/agent-script.htm?Highlight=uninstall%20agent Any assistance would be greatly appreciated.

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Nic-Automox
4 years ago
M
MrichardsPower User
posted in Using Automox
Signed Powershell Scripts?

Hi Guys, I was curious, are any of you guys deploying certificate signed PS scripts with Automox? Are Worklets with code inside treated as ‘ad-hoc commands’? Or do we need to upload the signed .ps1 and reference it in the remediation of the worklet? I haven’t found a ton of information in the knowledge base or on the forums. My security team is pushing me to stop running unsigned scripts in our environment (for obvious reasons). I’d love some feedback on this, Thanks.

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Nic-Automox
4 years ago
E
emjaydeeRookie
posted in Using Automox
odd OSX permissions issues with a worklet

I am running into an issue with a cleanup worklet I am writing. If I try to do anything in a users Downloads folder (/Users/username/Downloads) the commands return nothing, as if the directory is empty. The same behavior exists whether its a find command, or just a simple ls. I can do an ls on /Users/username, but not /Users/username/Downloads, and both directories are world readable. running the same bash script from the command line both as root and as a non admin user show the script working fine. I must be missing something obvious, but is there a reason automox wouldn’t be able to do this? or do I have some permission messed up?

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4 years ago
I
it_stuckNovice
posted in Using Automox
Trigger Scan after Worklet

Hello all, Is there a way to trigger a scan after a worklet or policy has been run? For example using the worklet to update to the latest version of windows 10 is great, but you manually (or wait patiently for the scheduled scan) have to scan a device to get Automox to recognize the change. Cheers, Chris.

493
D
4 years ago
S
srheinsPro
posted in Using Automox
Check for file

Does anyone have any experience creating a worklet to check for a specific file and alert if the file is present in the directory? We are looking to create a worklet that will check for a specific file every hour, and if the file is there, send an alert to the necessary individuals.

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Nic-Automox
4 years ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Why did my third party application fail to patch?

We get this question regularly, so I thought I’d put it on here to help people find the info. Certain of our supported 3rd party titles require that the app not be running for patches to be applied. We could terminate the application automatically but doing so would risk data loss. For example, Notepad++ is not set to auto-save by default. If we were to close Notepad++ when we detect it running, in order to patch, an end-user could have unsaved work which would be lost. Because of this, you will see failed patches for Notepad++ anytime the patch schedule coincides with the Notepad++ application being open. One tip for ensuring that Notepad++ gets patched is to put a reminder in the patch notification text that users should close out of Notepad++ before allowing the patching to proceed. Here’s the documentation for custom notifications: https://support.automox.com/help/end-user-notifications And here’s the list of third party titles that we support, and which ones require the softw

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Maikel
4 years ago
LauraL-Automox
LauraL-AutomoxAutomox Employee
posted in Using Automox
Automox is hiring. Remote anywhere in the US

Good people know good people, so we wanted to share all our open positions with the community. All our active positions can be found on our careers’ page at https://www.automox.com/company#careers. We have a number of positions in Engineering, Product, Marketing, and Support. Please share with anyone you think might be excited about working on tough problems with a fun team!

220
LauraL-Automox
4 years ago
Westyy
WestyyPro
posted in Using Automox
Automox Agent stuck 'Refreshing' in console

Hey guys, I have reached out to support in the past about these kind of issues with devices becoming stuck in specific states. I understand that your team can clear these statuses however for those playing at home; do we have any other means of troubleshooting when devices become stuck in this state? So far I have performed a clean install of a device with the latest Automox MSI available along with removing the device from the console however this doesn’t seem to resolve it. Any other suggestions? Cheers! Westyy

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Nic-Automox
4 years ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Broadcast storm after Unifi controller upgrade to 6.0.20

Ubiquiti Community – 15 Sep 20 Broadcast storm after Unifi controller upgrade to 6.0.20 | Ubiquiti Community Hi,according to comments under 6.0.20 release notes, I'm not the only one with this problem. After the upgrade, UAP devices started flooding our network with broadcasts, until I disconnected them all except one (any one). I had to downgrade to... Might want to postpone updating until they get this fixed.

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Nic-Automox
4 years ago
Ariel-Automox
Ariel-AutomoxNovice
posted in Using Automox
Upcoming console navigation changes: Quick User Test!

We are going to be making some changes to the console navigation soon. We’d appreciate your help by taking this quick user test (less than 2 minutes) to help us! https://app.usabilityhub.com/do/a9d05fba0c83/20b7

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Ariel-Automox
4 years ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Poll: which color do you prefer for our next round of Automox mugs?

After we run out of the 14oz size we’re jumping up to the 20oz for the next swag order: image (14)2796×1476 228 KB We’re looking at some different color options so wanted to get community input. Which color(s) do you like best? A B C 0 voters

71
Jarod-Automox
4 years ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Handy OS end of life list from reddit

Saw this on /r/sysadmin and thought it was pretty cool. The person who made the list was looking for a comprehensive one. He couldn’t find a full list so he researched it and made his own: reddit r/sysadmin - End-of-Life OS List 287 votes and 85 comments so far on Reddit

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Nic-Automox
4 years ago
RichardM-Automox
RichardM-AutomoxFormer Automox Employee
posted in Using Automox
New KB: Globally Trust-listing Automox Through EPP Application Control

Hey friends - We have just released a brand new KB to help you globally trust list Automox in your EPP if you run into issues of it being blocked or prevented from installing. https://support.automox.com/help/globally-trust-listing-automox-through-epp-application-control

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RichardM-Automox
4 years ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Cloudflare analysis of the CenturyLink outage

The Cloudflare Blog – 30 Aug 20 Analysis of Today's CenturyLink/Level(3) Outage Today CenturyLink/Level(3), a major ISP and Internet bandwidth provider, experienced a significant outage that impacted some of Cloudflare’s customers as well as a significant number of other services and providers across the Internet. TL:DR - it was probably a faulty BGP command

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Nic-Automox
4 years ago
M
MrichardsPower User
posted in Using Automox
Patching Java 8 JRE + JDK Question

Hi Guys, So first let me lay out my environment, we have some internal programs that require Java JDK8 and the standlone JRE to co-exist on one machine. It seems that Automox will find one of the JRE’s and correctly report it / remediate it. However, if the standalone + embedded both exist on one machine, it won’t correctly find both out of date JRE’s and patch. It will pick seemingly one random one and patch that, and call it good. This causes our vuln scanner to correctly find an out of JRE and alert on it. TL;DR: Two instances of JRE live on one machine, AM will find and patch one of them, but not the other. Paths: C:\Program Files\Java\jre1.8.0_201 C:\Program Files\Java\jdk1.8.0_201\jre Not sure a way around this, or if this is even supported to have multiple “patchable” apps with the same name? Trying to see if anyone else has this issue or any workarounds. Thanks!

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M
4 years ago
CamilleS-Automox
CamilleS-AutomoxFormer Automox Employee
posted in Using Automox
Automox Named CB Insights' Top 2020 Cyber Defender

We’re excited to be included with other innovators and game-changing technology firms in this year’s annual report on the Top 2020 Cyber Defenders from analyst firm, CB Insights. Check out our blog here: https://blog.automox.com/cb-insights-top-2020-cyber-defender

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CamilleS-Automox
4 years ago
RichardM-Automox
RichardM-AutomoxFormer Automox Employee
posted in Using Automox
Press Release: Automox Continues Rapid Growth with Over 1,500 Global Customers, Announces VP of Customer Experience to Drive Customer Value and Exceptional Experiences

Globally Experienced Leader to Drive Customer-First Processes and Ensure Unmatched ROI for Rapidly Growing Global Customer Base Automox, the modern cloud-native endpoint and workload management platform provider, announced Amy Mustoe has been appointed as VP of Customer Experience to elevate the customer experience for Automox’s growing customer base. In her new role, Amy is responsible for ensuring engagement, success, and retention of over 1,500 Automox customers across 30 countries by uniting departments and establishing processes that focus exclusively on delivering value to customers. “With remote work here to stay, our cloud-native platform gives customers the competitive advantage of automatically updating and securing their endpoints no matter their location. This unmatched functionality and flexibility have driven incredible demand for our platform around the world,” said Jay Prassl, CEO and Founder, Automox. “As we continue our rapid growth, a natural next step is to bring on

371
Nic-Automox
4 years ago
D-D-D-D-DropTheTable-Automox
D-D-D-D-DropTheTable-AutomoxFormer Automox Employee
posted in Using Automox
Bug fix releasing today - App name changes

Hey, folks. In addition to the normal patch notes this week, I wanted to make sure there was something out here in the Community for a fix in the release going out today. This change has the potential to affect Advanced Policies with name matching rules, as well as Patch Only and Except Policies. Issue There are instances on Windows where vendors place the version of their installed app in the display name that is shown in Add/Remove Programs (Ex. WinSCP 5.13.1, WinSCP 5.17.1). In some of those instances, after an app is updated on the local system, the record to indicate that it has been installed never gets updated from the original detection. This can cause the confusion shown in the screenshot below: Fix The software inventory processor will be updating the app’s display name when it installs a new version. It’s almost no change in the processing that the local device’s agent is doing, so there should be no impact on the your devices. Potential work for you If you have some patch

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D-D-D-D-DropTheTable-Automox
4 years ago
NatalieB
NatalieBFormer Automox Employee
posted in Using Automox
[Virtual Event] AX Office Hours Q&A - Sept. 17 at 2pm ET

Join Automox team members @Nic & @jason.goode on Thursday Sept. 17th at 2pm ET for the Office Hours Q&A webinar: We are here to help you uncover solutions to any problems you are encountering with endpoint and patch management. Register now to join this monthly discussion. Whether you want to revisit the basics, explore additional tips & tricks within the Automox console, or are in need of support in securing your remote users - we’ll bring the experts to the table to help answer your questions and tackle any challenges you are currently facing. Extra bonus: we always have fun and do a surprise giveaway at the end!

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NatalieB
4 years ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Nice tool for checking Bash scripts - ShellChecker

Saw this on an /r/sysadmin thread: shellcheck.net ShellCheck – shell script analysis tool ShellCheck finds bugs in your shell scripts Looks like it might be handy for error checking your scripts before you run them.

141
D
4 years ago
R
RyanNovice
posted in Using Automox
Is there a 'latest version' download URL for the Automox agent?

For our windows machines I use a chocolatey package to install the Automox agent, and we just started seeing failed installs as the URL I was using for the agent download referenced a version of the agent that was too old. Is there a URL that will always download the latest version so that I dont have to update the chocolately package with every new release?

1072
R
4 years ago
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