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Using Automox

Sharing is caring, so we'll share our best practices and tips for using Automox. Ask your questions to make the most of your Automox experience!

  • 623 Topics
  • 2,136 Replies
623 Topics
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Douglas_CNovice
posted in Using Automox
Office 365 for Enterprise Patching - Update Channel

Good afternoon from Australia! We’re currently rolling out Automox and are setting up our policies. With regards to patching Office 365 for Enterprise on Windows, does this patch based on the update channel the machine is running on? Or does it only adhere to a specific channel (e.g. everyone gets moved over and patched to the Current Channel). Most of our machines are on the Semi Annual Channel at the moment, with mine and a couple of other testing machines using the Beta channel. Ideally, we’d like to keep this structure set up as it is, or at least move the machines on the Semi Annual Channel to whatever channel is needed but keep the machines that are on the Beta channel. Thanks! (also sorry I submitted half a post, Fat Fingers Douglas strikes again!)

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3 years ago
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JeffBozoRookie
posted in Using Automox
Automox - off premisies solution

Hi, I have a meeting scheduled with automox sales but I’d just like to ask a quick question here. Does the off premises solution run entirely on the web? We’re looking for a solution that doesn’t require us to open any firewall rules/ports at all. Other products I’ve looked at have an off premisis solution but it’s just hosted in the cloud on a vpn attached to the main network rather than being an independent web based solution. Many thanks.

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3 years ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Flash is dead!

theregister.com That's it. It's over. It's really over. From today, Adobe Flash Player no... Post-Flashpocalypse, we stumble outside, hoping no one ever creates software as insecure as that ever again Let’s get the party started!

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3 years ago
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dhullRookie
posted in Using Automox
How do you create a Windows 10 worklet that installs an application?

I’ve looked at the example worklets. I’ve looked at the Chrome worklet I have for installing Chrome. I’ve looked at other powershell code. Nothing seems to work for me. Every time I try to create a worklet it fails. Is there a simple worklet example for Windows I can look at? Here’s what I’m trying to do check to see if the app is installed If it isn’t installed, Install the app If the app is installed, mark the policy as compliant Thanks!

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3 years ago
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it_stuckNovice
posted in Using Automox
Devices - Open New Tab

Hi Team, When I’m in Devices (https://console.automox.com/devices) I want to be able to open a device in a new tab. Currently I have to duplicate the tab I have open, and then select the device I want to view. It would be really helpful if I could right click and open a new tab on the device. Thank you, Chris.

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Nic-Automox
3 years ago
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RyanNovice
posted in Using Automox
Uniquely renaming devices

Is there any way to uniquely rename an endpoint without having to build a one-off worklet or use an external api call in a generic worklet? If you were able to execute arbitrary commands this would be easy enough, but the best option I see in this case would be if worklets were able to read their associated display name in the console (or a tag or custom field if these are available) to then set as the hostname. That way you could use the Automox api to change the console display name of a device, and then trigger a generic worklet on specific devices to rename themselves according to the console parameter. Any thoughts on how this sort of functionality could be accomplished with the current feature set?

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Nic-Automox
3 years ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
New Automox swag: playing cards

Automox sent all of us AXers (employees) a very nice holiday gift basket. One of the best surprises in it were some Automox playing cards. This is the very first hand that I got dealt playing poker (totally honest, I swear), so you know the cards are lucky: IMG_49294032×3024 2.77 MB This is a limited run item just for employees, but if enough customer holler for them then we’ll see…

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Teri-Automox
3 years ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Poll: what helpdesk software do you use?

Zendesk ServiceNow ITSM ServiceDesk Plus Spiceworks Freshdesk HappyFox Zoho Desk Freshservice Agiloft Service Desk Jira Service Desk SolarWinds Service Desk Sysaid TeamSupport Salesforce Service Cloud ConnectWise Manage Kustomer Kayako Track-It Kace BMC Remedy 0 voters

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M
3 years ago
BryanH-Automox
BryanH-AutomoxFormer Automox Employee
posted in Using Automox
Poll: Additional Reboot notification configuration options

We are actively researching improvements to patch & reboot notification and deferral functionality. Specifically, we are considering the following options to provide administrators greater control over the user reboot deferral experience. Configuration option to automatically consume deferral option when available Allow admin to extend 15 min notification window to 2 hours We would love feedback if this same functionality would be useful for patch notifications and deferrals. Does it make sense to have the same configurability options to maintain parity between the two notification types? Would one set of options set at the policy level work for both patch and reboot notifications in your use case? Please consider and select the option below that best reflects your preference. Any additional comments on why would be appreciated. Reboot only - new configurations only apply to reboot, no new configuration options for patch notifications Set a policy level - same notification wi

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3 years ago
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jesumyipPower User
posted in Using Automox
Is there a way to deploy Chrome extensions using Automox?

Has anyone attempted to do this?

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3 years ago
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jwentzellRookie
posted in Using Automox
Add new machine to group

Hi there, Basically what I’m looking for is if the automox api has any options to update an automox group with the machine you are currently on? Scenario: IT Images a machine, goes through their post install script(s) now they need to manually go into automox and add the new host to the proper group. What would be ideal is during a post install script that we can pull the hostname of the machine and use it to update what group the machine is in in automox. Would this be possible or do we currently have to have the host ID found in automox?

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Nic-Automox
3 years ago
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ChuckRookie
posted in Using Automox
GET /Servers Pagination Examples

Hi Automox Support, Good Day. We are adjusting our automation to ingest the /servers into an auxiliary table. The automation does not know the size of the of the entire record set from /servers. For example, we are trying to return 7500 servers to iterate through. So we have to set an arbitrary number of iterations of number devices divisible by 500. Are there any examples on how Automox would recommend iterating through API calls, with more than 500 records returned? Thanks in advance. Chuck @habrnero

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3 years ago
LauraL-Automox
LauraL-AutomoxAutomox Employee
posted in Using Automox
Automox is Growing! Remote positions anywhere in the US.

It’s an exciting time at Automox with a ton of growth now and through 2021. We are actively hiring for roles across the business, from Accounting, Software Engineering, to Infrastructure. Take a peek at all our open roles here and if you’re feeling inspired please share them with the talented people you know. Check back often because we add new roles every week. Thank you for sharing the Automox love!

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LauraL-Automox
3 years ago
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panpacRookie
posted in Using Automox
Patch all except SQL policy

Hi We’re implementing automox but don’t want SQL patches to be installed. This is managed by our SQL contractor. Is it simply a case of doing a “Patch Except” policy then in the filter search “SQL Server” then ticking the everything “SQL Server” box? If so does this mean that future released SQL server patches would also be excluded?

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JonW-Automox
3 years ago
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jesumyipPower User
posted in Using Automox
Bug in console

Go to Group Editor in the console. Select a bunch of computers Move them to a group Select another bunch of computers Move them to a group You’ll notice in #5 that the computers in #2 also appear in the list of computers to be moved.

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Nic-Automox
3 years ago
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EfabioRookie
posted in Using Automox
Using Automox to Update Programs that don't show an Update in Automox

Hi all, Still trying to figure out Automox, but is there a way to poll for new updates, or install an update that doesn’t show in Automox. My specific example is my company uses Quickbooks, and the file is accessed by multiple computers, and the file doesn’t like when it’s opened by different versions. I had an instance today where someone tried to open the file with an “older”’ version of QuickBooks and it threw an error. Automox did not offer me an update, so I had to remote in and open the program and update it that way. Is there a way I can specifically add QuickBooks updater to Automox

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Nic-Automox
3 years ago
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Mike_McNabbRookie
posted in Using Automox
Remote commands or running scripts on a set of computers based on a script run on another computer

I’m trying to figure out how to automate patching. We have certain servers that need to reboot if certain other servers reboot. My first thought was simply WMI calls or Invoke-Command -ScriptBlock type scripts, but as the scripts are run as local SYSTEM, it has no authority to query network computers. The only other thing I could think of would be to run a script on one server, and based on the results of that script, launch a script on a different set of servers. Is this possible to do in Automox?

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3 years ago
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dmunsonChannel Partner
posted in Using Automox
Arch Linux

Hello fellow Automoxians. Has anyone out there had luck installing the agent on Arch Linux? I have one user who uses it and I’d like to get his laptop under the Automox Umbrella.

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3 years ago
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EfabioRookie
posted in Using Automox
Why is the Policy Showing Old Versions as Pending?

So I am still fairly new to using AutoMox, but can someone explain to me why it is showing all the old versions of Microsoft office as a pending update. Before the dashboard was redesigned I would just see the latest one, but now it is doing this for chrome and other apps as well. What happens if I just approve all of these? I know it is not for separate computers as I only have 2 setup right now. Do I have to hunt through and find the latest version of each program and then reject all the other versions, or am I missing something? Thanks in advance. Screen Shot 2020-11-23 at 1.31.32 PM2664×402 62.4 KB

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3 years ago
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emjaydeeRookie
posted in Using Automox
OSX catalina updates going to choose drive screen

Has anyone run into an issue with when Automox installs an OS update in OSX, that after the system reboots with the staged update, it brings the user to a screen where they need to choose a system drive? This has been happening for me with some of our systems installing the 10.15.6 supplemental updates. If I do the update using the regular OSX update tool, everything works fine. If Automox installs the update, the user sees these screens: Image from iOS (3)4032×3024 1.58 MB Image from iOS (2)4032×3024 1.09 MB On the first screen, if you click on update, you get the 2nd screen saying an error occurred. If you click on startup disk, you get only 1 choice…the system disk, and then it asks for the users password and the update installs fine. So it seems like its an issue with filevault unlocking the drive after the reboot any ideas?

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felix.goh
3 years ago
Brittany
BrittanyPro
posted in Using Automox
Feedback Needed - Group Enhancements

Our team is looking for some feedback around device attributes and group configuration. All you need to do is take a quick survey here and leave your thoughts. Thanks for your help!

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Brittany
3 years ago
Maikel
MaikelChannel Partner
posted in Using Automox
Windows Updates Versus Firewalls

Just wondering if there are others out here that have internet access disabled for servers and are having trouble getting windows updates allowed. We are struggling with this and notice an inconsistent Automox experience because of this. We have allowed almost every known URL of windows updates and the packages URL of Automox but just wondering how you are handling this.

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Maikel
3 years ago
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JHagstromPro
posted in Using Automox
Script works locally, but not through Automox

Context: I have this script that edits local GPO for a specific usecase I have. When run locally the script runs fine, makes the changes to the local GPO and ends. When running in automox the worklet reports it ran all the way through, but when checking the machine itself it does not actually change anything. Any ideas on what might be causing this? Script: #Set Execution policy to allow for 3rd party modules Set-ExecutionPolicy Unrestricted -Force #Instal NuGet which is needed for PolicyFileEditor Install-PackageProvider -Name NuGet -MinimumVersion 2.8.5.201 -Force #Install PolicyFileEditor Install-Module -Name PolicyFileEditor -RequiredVersion 3.0.1 -Force Import-module -Name PolicyFileEditor #Designate the User's local group policy directory $MachineDir = "$env:windir\system32\GroupPolicy\Machine\Registry.pol" Get-PolicyFileEntry -Path $MachineDir -All #Enable Deny write access to removable drives not protected by Bitlocker $RegPath = 'System\CurrentControlSet\Policies\Microso

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3 years ago
habrnero
habrneroNovice
posted in Using Automox
Policy for Entire Device Group Completion Notifications

As an MSP, we need the ability to notify our customers when their scheduled device group is complete. Looking to the community to see if anyone has accomplished what we’re looking to do! Currently, Automox has the ability to notify on an individual device basis, but not when an entire group is finished. This notification also does not discriminate between device groups or users, so if you subscribe to the notification, you get an email for every patch action for every device in the org vs a summary for the entire group when it completes. To work around this, we’ve abstracted the patch execution into a PowerShell GUI that allows us to execute the policy, automatically check the command queue every so often for each individual device until we can ensure patching is complete, and then automatically pull a summary of each device’s status (e.g. outstanding patches, reboot required) in the group, wrap it all up into a nice email and then send that to our customer’s email address based on whi

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habrnero
3 years ago
NatalieB
NatalieBFormer Automox Employee
posted in Using Automox
[Register Now] Worklets 101 Course - Tuesday November 17th

AX-Worklets-101-Graphic-1200x6271200×627 110 KB [Save your Spot] Curriculum: What is a Worklet? Automox Worklets Library - solutions that already exist! Common Uses Creating your First Worklet Instructors: @jay.goodman & @awhitman

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NatalieB
4 years ago
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