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Using Automox

Sharing is caring, so we'll share our best practices and tips for using Automox. Ask your questions to make the most of your Automox experience!

  • 609 Topics
  • 2,105 Replies
609 Topics
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Automox community slack

Thanks to @Mrichards we how have an Automox community slack: Slack Join Automox-Community on Slack Slack is a new way to communicate with your team. It’s faster, better organized, and more secure than email. This is a community-run chatroom, so not an official support channel, but I and other Automox folks will be in there to answer quick questions. Hope to see you in there!

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Nic-Automox
3 years ago
U
uapiladoNovice
posted in Using Automox
Chat with an Expert

Automox Support, Can we have someone on your group able to answer in Chat instead of your automated Otto?? Otto is not an expert. Please help do your thing. Thanks! U

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Nic-Automox
3 years ago
S
srheinsPro
posted in Using Automox
DNS Entries

Can a worklet update DNS entries under network setting on machines?

1
V
3 years ago
B
Brian_BonnellRookie
posted in Using Automox
ServiceDesk Asset Inventory not running.

I am unable to get this to run as a worklet against all our Windows systems. The linux version runs fine. Am I missing something here: Evaluation: SelfScan.exe apiKey=************ Remediation : SelfScan.exe apiKey=************* Upload: Selfscan.exe file.

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Maikel
3 years ago
J
JoshuaRookie
posted in Using Automox
What powershell syntax is Automox looking for in worklets?

I am new to Automox. I am trying to get a worklet working that will reboot computers but will ask for user input. Example if the user clicks “Okay” the computer will reboot but if the user clicks “Cancel” the tasks ends. The reboot works without a problem but the users is never asked for there input. Is this possible to do with Automox?

1
Maikel
3 years ago
D
dmunsonChannel Partner
posted in Using Automox
Deploy to AWS EC2 Linux

Hello, I am wondering if it’s possible to deploy the Automox Agent to an EC2 Linux instance in AWS? I know the agent works with normal Linux, but I’m not sure about the EC2 instance. Any suggestions? Thanks!

1
Jarod-Automox
3 years ago
I
idfNovice
posted in Using Automox
Any way to shut down after patching instead of rebooting?

i am trying to patch guest VMs before I patch the hosts and would like to shut the guest down before patching the host once its done patching to avoid corruption. I dont see a way to do this natively, or am I missing it? If its not a feature, whats the best way to do this?

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Nic-Automox
3 years ago
R
rlebPower User
posted in Using Automox
Audit Question - Compliance Metric

Hello, Any suggestions as to how you are answering this Audit question using Automox data? I believe the dashboard pie chart is more so geared towards upcoming patch policies vs the overall current patch health for instance. Metric data like this would be very beneficial for cybersecurity Board updates. Orgs year to date compliance for deploying critical patches timely based as determined by the internal standards when they must be applied (percentage) Perhaps the Automox data needs to be dumped into PowerBI to break it down a bit… Critical patched / total machines patched within x?

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Nic-Automox
3 years ago
R
ravanRookie
posted in Using Automox
Amagent service stopped

Hello, I am investigating a case where amagent service has been stopped. In that process, I went through logs prior to service got stopped. I find hourly hearbeater a lot which is considered normal but prior to service got stopped MQCLIENT got stopped which I believe is the reason it service got stopped. If that’s the case, what are the reasons mqclient can get stopped. 2020/12/09 23:39:02 cmd.go:158: Received nop command 2020/12/09 23:39:02 asclient.go:241: POST https://api.automox.com/checkin?uptime=2080479&ver=1.0-29&tz=UTC-0500&diag=1 2020/12/09 23:39:02 asclient.go:583: No proxy found. Using direct connection 2020/12/09 23:39:58 main.go:436: Backing off on NOP 2020/12/10 00:18:04 main_windows.go:87: Service shutting down. 2020/12/10 00:18:04 mqclient.go:209: MQ Client Stopping 2020/12/10 00:18:04 stompclient.go:318: Stopping heartbeater 2020/12/10 00:18:05 stompclient.go:378: Stopping consumer 2020/12/10 00:18:05 mqclient.go:220: MQ waiting for mq workers to terminate.

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B
3 years ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
For those of you having reboot issues - is the Predictable Reboot Notifications Worklet helping?

For those of you who are using this Worklet: Worklet: Predictable Reboot Notifications for Windows Worklets Hey Y’all! Automox offers a fully customizable end-user notification feature that clearly indicates to users when Automox will be patching and potentially rebooting their systems. This feature also allows you to set custom deferral options empowering users to control when their device should be patched. This gives peace of mind to system admins that their environment will be patched without interfering with their users everyday use. Although this is a great feature, Automox recognizes that it … Is it working well for you as a workaround for reboot notification issues? We’re trying to determine how well this is working for people so that we can prioritize a complete fix for the problem.

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Nic-Automox
3 years ago
U
uapiladoNovice
posted in Using Automox
Install MS Teams in MacOS

Hello fellow automox! Does someone here able to install MS Teams in MacOS environment? Since automox confirmed that they are not able to update the current install, i was trying to just push a new setup and install it. Any help and feedback are appreciate! Thanks! U

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U
3 years ago
M
MrichardsPower User
posted in Using Automox
low compliance percentage numbers

Is it just me or is the “percentage of up to date” machines on the main dashboard seem really low lately? I feel like we used to be in the 60-70%ish depending on the week, now we hover much lower than that. Maybe I have a rogue worklet flagging no compliance that I cant find? I’m interested to see if anyone else is getting this. Cheers! EDIT: It seems like a large majority of them are “scheduled updates” because we have a catch-all patch-all policy in the middle of the month. Is this intended behavior?

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Nic-Automox
3 years ago
I
it_stuckNovice
posted in Using Automox
Crowdstrike Integration

Hi Everyone, Are there any Automox integration documents for Crowdstrike, how it works when Crowdstrike passes information to Automox through the API? I have Crowdstrike integrated, but the lack of documentation after the announcement is a bit disheartening. It also means I have no way to validate whether or not it is working, or how to implement the Automox side. You can see what I’m after, with the documentation Mimecast has about their integration with Crowdstrike here: https://www.mimecast.com/tech-connect/tech-partners/crowdstrike/ https://community.mimecast.com/s/article/Crowdstrike-Falcon-Integration?_ga=2.71085334.728719514.1605113856-425226020.1580383279 Thank you, Chris.

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G
3 years ago
V
viennaNovice
posted in Using Automox
Roadmap

Hey, Any ideas when the roadmap will be shared? Would be good to know what you’re working on, ETAs and other stuff. Thanks!

1
Nic-Automox
3 years ago
S
srheinsPro
posted in Using Automox
Create Local User Account & Password (Non Domain Joined Machines)

Would it be possible to create a worklet that would target a group of machines that are not on the domain and inject a username and password for all of the machines. I would then want to run a second worklet that would disable the local admin account on all of these machines.

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C
3 years ago
C
chevychaserRookie
posted in Using Automox
Check local group membership then add user if not present

What am I doing wrong here? This doesn’t seem to be working and I can’t seem to figure out why. Thanks all. Eval Code $user = ‘DomainNameHere\DomainGroupHere’ $LocalGroup = ‘Administrators’ if ((Get-LocalGroupMember -Group $LocalGroup).Name -contains $user)) { exit 0 } else { Exit 1 } Remediation Code $user = ‘DomainNameHere\DomainGroupHere’ $LocalGroup = ‘Administrators’ Add-LocalGroupMember -Group $LocalGroup -Member $user

1
D
3 years ago
Brittany
BrittanyPro
posted in Using Automox
How Cloud-Based IT Management Solutions Increase Flexibility and Resiliency

While Software as a Service (SaaS) and Infrastructure as a Service (IaaS) industries have both grown tremendously in the past few years, according to IDC sales of cloud IT infrastructure products increased over 34% in the second quarter of 2020 compared to the same period in 2019. Cloud saw incredible growth in 2020 and may be worth a better look. Here are 5 ways cloud-based IT management solutions can improve the operational cybersecurity whether it’s business as usual or during a time of crisis: Asset Visibility No Matter the Location A sudden change, such as shifting in-house staff to remote positions, can represent a huge security challenge that organizations need to address. Having visibility into these new endpoints may be challenging depending on how they connect to the corporate network. Without proper visibility, security and IT operations are limited in knowing how secure these devices may be. Even worse, if these devices aren’t patch managed, employee machines may be low

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Brittany
3 years ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Worklet Deep Dive: Workstation Network Health Check with Matt Richards

We’re kicking off a new interview series where we go behind the scenes with a worklet writer to see how the sausage gets made. @Mrichards graciously agreed to go first, so I chatted with him about how the Workstation Network Health Check worklet came to be. Nic: What was the impetus for creating this worklet? Matt: So this worklet was originally developed right after COVID work from home started, mainly because a handful of our users complained “IT gave me a bad laptop, it’s slow and disconnects from my home wifi all the time”. We had no real way to get any real data on what was going on at their house (we don’t do house calls). So we had no way to refute their claims about it being “IT’s fault!”. Originally it was just a wifi checker, but we desired more data. It slowly became a “workstation health” script over time. Nic: What difficulties or obstacles did you run into getting it created? Matt: The biggest difficulty was working with the Activity Log, honestly. It doesn’t really form

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NickW
3 years ago
U
uapiladoNovice
posted in Using Automox
Uninstall Adobe_Flash_Player_NPAPI Mac

Hello Automox Community, Does anyone here have a worklets for uninstalling adobe flash player in Mac. Automox is showing a new version of Adobe Flash Player NPAPI but we are getting failure to install. See below patches error: System OS: OS X Patches: “Adobe_Flash_Player_NPAPI” Failure: malformed JSON string, neither array, object, number, string or atom, at character offset 0 (before “<!DOCTYPE HTML PUBLI…”) at /usr/bin/json_pp5.28 line 44. curl: no URL specified! curl: try ‘curl --help’ or ‘curl --manual’ for more information UpdateFlash: Unable to download install file Thanks in advanced! U

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U
3 years ago
A
Alex_ShchukinRookie
posted in Using Automox
Patching Okta AD agents with Automox

hello, What is the method to upgrade Okta AD agents with Automox? https://help.okta.com/en/prod/Content/Topics/Directory/ad-agent-new-integration.htm Thanks,

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Nic-Automox
3 years ago
Brittany
BrittanyPro
posted in Using Automox
Server Patch Management Best Practices

Patching servers quickly and accurately is critical for security. Servers provide the backbone of any network infrastructure, and as such they have more dependencies than we experience with laptops. Server patches should be piloted prior to a deployment, maintenance windows must be set, and installation requirements for each patch must be understood. In order to manage the patch needs of multiple servers and operating systems, companies should adhere to recommended best practices - Establish a set patch management schedule Each server OS releases patches on a separate schedule. Microsoft is famous for releasing updates on the second Tuesday of each month, but Linux and applications that run on top of your server will release updates at different times. We recommend checking for new server patches at least once a week, and subscribing to alerts for critical patches that are released in-between your scheduled patching times. Prioritize server patches by severity Some patches need to

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Brittany
3 years ago
SteveLord
SteveLordRookie
posted in Using Automox
Device reboot issue

I have several devices that are awaiting reboot after patching. However, I’ve had a few users reboot their device themselves and they still show on my list needing attention. Just tested this with a user. She would not fall off the list until I initiated a restart from Automox. I also have a vacant desktop that has been “rebooting” all week.

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Jarod-Automox
3 years ago
R
RobertBRookie
posted in Using Automox
Kudos to the Automox Team...

The new Activity Log Report in the UI looks much better! Thanks everyone!

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Nic-Automox
3 years ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Poll: What's keeping you from writing and sharing more Worklets on the community?

I don’t have any to share It’s too much work to share them My code isn’t good enough to be shared I don’t know how to write scripts I don’t know how to use the worklet functionality Developing a worklet through Automox is too difficult Not enough rewards or swag for sharing Too hard to sanitize and remove company info from code Testing my worklet code in the console is too difficult I can get my script to work locally but not when run through Automox 0 voters

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cfrieberg
3 years ago
SteveLord
SteveLordRookie
posted in Using Automox
Inconsistent, what am I doing wrong?

New to automox. Need to catch up on getting Windows patches out to machines. So I am writing a guide for what my users can expect. Part of that is testing it on a VM. But I applied updates 30 minutes ago and should be seeing a notification prompting the user to install updates or delay. Nothing happening. Using Apply All Patches for Optional and Recommended Updates on a Win10 1909 VM. Automox just shows it pending. How do I know anything is actually being done?

11
J
3 years ago
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