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958 Topics
Nic-Automox
Nic-AutomoxFormer Automox Employee
posted in Using Automox
Poll: what helpdesk software do you use?

Zendesk ServiceNow ITSM ServiceDesk Plus Spiceworks Freshdesk HappyFox Zoho Desk Freshservice Agiloft Service Desk Jira Service Desk SolarWinds Service Desk Sysaid TeamSupport Salesforce Service Cloud ConnectWise Manage Kustomer Kayako Track-It Kace BMC Remedy 0 voters

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3 years ago
BryanH-Automox
BryanH-AutomoxFormer Automox Employee
posted in Using Automox
Poll: Additional Reboot notification configuration options

We are actively researching improvements to patch & reboot notification and deferral functionality. Specifically, we are considering the following options to provide administrators greater control over the user reboot deferral experience. Configuration option to automatically consume deferral option when available Allow admin to extend 15 min notification window to 2 hours We would love feedback if this same functionality would be useful for patch notifications and deferrals. Does it make sense to have the same configurability options to maintain parity between the two notification types? Would one set of options set at the policy level work for both patch and reboot notifications in your use case? Please consider and select the option below that best reflects your preference. Any additional comments on why would be appreciated. Reboot only - new configurations only apply to reboot, no new configuration options for patch notifications Set a policy level - same notification wi

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3 years ago
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TomR-AutomoxAutomox Employee
published in Product Updates
Week in Review - Release Notes for Week Ending 12/11/2020

https://support.automox.com/help/week-in-review-release-notes-for-week-ending-12112020

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3 years ago
NickCo
NickCoFormer Automox Employee
published in Product Updates
Oracle SE Java 8 Support Shift

Hello Automox Community! Effective immediately, Automox is no longer able to support patching for Oracle SE Java 8. Many third-party software providers have EULAs (End User License Agreements) that prevent patching solutions from directly redistributing patches or software updates. Recently, Oracle’s Java SE 8 went through the “End of Public Updates” process for legacy releases. Patches can vary by system architecture and platform but the fundamentals remain the same. What this means for Automox users is that Automox will no longer be able to enable third-party application patching for Oracle SE Java 8 without violating the EULA from Oracle. The good news is that Automox can still help automate patching of third-party applications like Java 8 through Worklets and our template guidance. For additional details on this announcement, please see our blog for more information.

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NickCo
3 years ago
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jesumyipPower User
posted in Using Automox
Is there a way to deploy Chrome extensions using Automox?

Has anyone attempted to do this?

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V
3 years ago
BryanH-Automox
BryanH-AutomoxFormer Automox Employee
published in Product Updates
Coming Soon: Reboot Deferrals and Custom Notifications

We’re happy to share that we’ll be releasing a new option that allows you to configure and have more control over system reboots after a patch update. The ability to defer system reboots has been a long-standing request from our existing customers, so we’re excited to be delivering this capability next week. The new reboot deferral options will be available when you create or edit a policy. This new feature allows system administrators to configure a maximum number of reboot deferrals and the delay intervals for those deferrals. If an update to a current device requires a reboot, the device owner receives a notification that a reboot is required. If reboot deferrals are configured, they have the option to reboot now or defer the reboot for a set amount of time, a set number of times. You do not need to do anything to prepare for this feature being released. All policies will maintain their current settings. Once the console is updated, you can create new policies or edit existing polic

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3 years ago
Tony-Automox
Tony-AutomoxAutomox Employee
posted in API & Integrations
Powershell script to move devices that have been disconnected longer than X days to a group

So you want to audit your devices that haven’t been connected for a long time, but you’re not prepared to delete them yet and just want to move them to their own group? Currently you can do this on the devices page by sorting by Last Disconnected Date and selecting devices to Assign to Group. However, this can become unwieldy if you have pages and pages of devices to move. This script automates the move using an API call to check the last disconnected date and move any devices older than the number of days you specify in the code. There are five areas in the code you’ll need to update to get the script to function: $orgID = 'YOUR_ORG_ID' - put your Org ID, which can be found by looking at the URL of your console and selecting the value after the “?o=”: https://console.automox.com/dashboard?o=999999 . In this example URL the Org ID is the 999999 portion. $apiKey = 'YOUR_API_KEY' - in your console, go to Settings->API and select the API key. Note that the API key is per admin u

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3 years ago
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jwentzellRookie
posted in Using Automox
Add new machine to group

Hi there, Basically what I’m looking for is if the automox api has any options to update an automox group with the machine you are currently on? Scenario: IT Images a machine, goes through their post install script(s) now they need to manually go into automox and add the new host to the proper group. What would be ideal is during a post install script that we can pull the hostname of the machine and use it to update what group the machine is in in automox. Would this be possible or do we currently have to have the host ID found in automox?

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Nic-Automox
3 years ago
T
TomR-AutomoxAutomox Employee
published in Product Updates
Week in Review - Release Notes for Week Ending 12/04/2020

https://support.automox.com/help/week-in-review-release-notes-for-week-ending-12042020

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3 years ago
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ChuckRookie
posted in Using Automox
GET /Servers Pagination Examples

Hi Automox Support, Good Day. We are adjusting our automation to ingest the /servers into an auxiliary table. The automation does not know the size of the of the entire record set from /servers. For example, we are trying to return 7500 servers to iterate through. So we have to set an arbitrary number of iterations of number devices divisible by 500. Are there any examples on how Automox would recommend iterating through API calls, with more than 500 records returned? Thanks in advance. Chuck @habrnero

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3 years ago
LauraL-Automox
LauraL-AutomoxAutomox Employee
posted in Using Automox
Automox is Growing! Remote positions anywhere in the US.

It’s an exciting time at Automox with a ton of growth now and through 2021. We are actively hiring for roles across the business, from Accounting, Software Engineering, to Infrastructure. Take a peek at all our open roles here and if you’re feeling inspired please share them with the talented people you know. Check back often because we add new roles every week. Thank you for sharing the Automox love!

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LauraL-Automox
3 years ago
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panpacRookie
posted in Using Automox
Patch all except SQL policy

Hi We’re implementing automox but don’t want SQL patches to be installed. This is managed by our SQL contractor. Is it simply a case of doing a “Patch Except” policy then in the filter search “SQL Server” then ticking the everything “SQL Server” box? If so does this mean that future released SQL server patches would also be excluded?

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JonW-Automox
3 years ago
J
jesumyipPower User
posted in Using Automox
Bug in console

Go to Group Editor in the console. Select a bunch of computers Move them to a group Select another bunch of computers Move them to a group You’ll notice in #5 that the computers in #2 also appear in the list of computers to be moved.

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Nic-Automox
3 years ago
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EfabioRookie
posted in Using Automox
Using Automox to Update Programs that don't show an Update in Automox

Hi all, Still trying to figure out Automox, but is there a way to poll for new updates, or install an update that doesn’t show in Automox. My specific example is my company uses Quickbooks, and the file is accessed by multiple computers, and the file doesn’t like when it’s opened by different versions. I had an instance today where someone tried to open the file with an “older”’ version of QuickBooks and it threw an error. Automox did not offer me an update, so I had to remote in and open the program and update it that way. Is there a way I can specifically add QuickBooks updater to Automox

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Nic-Automox
3 years ago
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Mike_McNabbRookie
posted in Using Automox
Remote commands or running scripts on a set of computers based on a script run on another computer

I’m trying to figure out how to automate patching. We have certain servers that need to reboot if certain other servers reboot. My first thought was simply WMI calls or Invoke-Command -ScriptBlock type scripts, but as the scripts are run as local SYSTEM, it has no authority to query network computers. The only other thing I could think of would be to run a script on one server, and based on the results of that script, launch a script on a different set of servers. Is this possible to do in Automox?

1
J
3 years ago
D-D-D-D-DropTheTable-Automox
D-D-D-D-DropTheTable-AutomoxFormer Automox Employee
published in Product Updates
Week in Review - Release Notes for Week Ending 11/25/2020

https://support.automox.com/help/week-in-review-release-notes-for-week-ending-11252020 Bug Fixes: Fixed a bug that caused the new manual approvals dashboards to show too many results. (11/24) Have a nice break for those in the USA!

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D-D-D-D-DropTheTable-Automox
3 years ago
D
dmunsonChannel Partner
posted in Using Automox
Arch Linux

Hello fellow Automoxians. Has anyone out there had luck installing the agent on Arch Linux? I have one user who uses it and I’d like to get his laptop under the Automox Umbrella.

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3 years ago
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EfabioRookie
posted in Using Automox
Why is the Policy Showing Old Versions as Pending?

So I am still fairly new to using AutoMox, but can someone explain to me why it is showing all the old versions of Microsoft office as a pending update. Before the dashboard was redesigned I would just see the latest one, but now it is doing this for chrome and other apps as well. What happens if I just approve all of these? I know it is not for separate computers as I only have 2 setup right now. Do I have to hunt through and find the latest version of each program and then reject all the other versions, or am I missing something? Thanks in advance. Screen Shot 2020-11-23 at 1.31.32 PM2664×402 62.4 KB

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3 years ago
ScottS-Automox
ScottS-AutomoxAutomox Employee
published in Product Updates
Coming Soon - Organization-wide Two-Factor Authentication (2FA)

You asked for it! One of the top security requests we’ve received is the ability to enforce Two-Factor Authentication (2FA) across an entire organization. Given the nature of the service that Automox provides, the need to protect data and access and reduce liability through security protocols is critical. In the spirit of controlling Automox console access as tightly as possible we are now offering enforcement of 2FA, not just enablement, to ensure all users in an organization are on the same level of security for compliance and peace of mind. We’re targeting a release in early December and will have additional details including feature documentation available. CC: @ncolyer

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ScottS-Automox
3 years ago
Lark-Automox
Lark-AutomoxFormer Automox Employee
published in Product Updates
Released Today - New Dashboard

Today we released a new version of the Dashboard. The colors have been updated and there is a new workflow for manual approvals. screencapture-console-automox-dashboard-2020-11-19-15_08_403888×2478 510 KB We’d love to hear what you think - provide your feedback in this thread!

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Lark-Automox
3 years ago
E
emjaydeeRookie
posted in Using Automox
OSX catalina updates going to choose drive screen

Has anyone run into an issue with when Automox installs an OS update in OSX, that after the system reboots with the staged update, it brings the user to a screen where they need to choose a system drive? This has been happening for me with some of our systems installing the 10.15.6 supplemental updates. If I do the update using the regular OSX update tool, everything works fine. If Automox installs the update, the user sees these screens: Image from iOS (3)4032×3024 1.58 MB Image from iOS (2)4032×3024 1.09 MB On the first screen, if you click on update, you get the 2nd screen saying an error occurred. If you click on startup disk, you get only 1 choice…the system disk, and then it asks for the users password and the update installs fine. So it seems like its an issue with filevault unlocking the drive after the reboot any ideas?

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felix.goh
3 years ago
Brittany
BrittanyPro
posted in Using Automox
Feedback Needed - Group Enhancements

Our team is looking for some feedback around device attributes and group configuration. All you need to do is take a quick survey here and leave your thoughts. Thanks for your help!

0
Brittany
3 years ago
Maikel
MaikelChannel Partner
posted in Using Automox
Windows Updates Versus Firewalls

Just wondering if there are others out here that have internet access disabled for servers and are having trouble getting windows updates allowed. We are struggling with this and notice an inconsistent Automox experience because of this. We have allowed almost every known URL of windows updates and the packages URL of Automox but just wondering how you are handling this.

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Maikel
3 years ago
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JHagstromPro
posted in Using Automox
Script works locally, but not through Automox

Context: I have this script that edits local GPO for a specific usecase I have. When run locally the script runs fine, makes the changes to the local GPO and ends. When running in automox the worklet reports it ran all the way through, but when checking the machine itself it does not actually change anything. Any ideas on what might be causing this? Script: #Set Execution policy to allow for 3rd party modules Set-ExecutionPolicy Unrestricted -Force #Instal NuGet which is needed for PolicyFileEditor Install-PackageProvider -Name NuGet -MinimumVersion 2.8.5.201 -Force #Install PolicyFileEditor Install-Module -Name PolicyFileEditor -RequiredVersion 3.0.1 -Force Import-module -Name PolicyFileEditor #Designate the User's local group policy directory $MachineDir = "$env:windir\system32\GroupPolicy\Machine\Registry.pol" Get-PolicyFileEntry -Path $MachineDir -All #Enable Deny write access to removable drives not protected by Bitlocker $RegPath = 'System\CurrentControlSet\Policies\Microso

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J
3 years ago
Lark-Automox
Lark-AutomoxFormer Automox Employee
published in Product Updates
New Login and Password Pages + Bug Fix for code editor horizontal scroll

Today we released an updated login and password pages, the new design has an updated logo. 3iM02kMFFP5y_kRm9ZM3eV4XVdNUNFurpN2aF4Fge-4EhAjmoGSpLofHxYHLpf32AEGdVeot0OcMlhS735ai6Lr4nwCEDWvTTBcEoP3yFS7N667saAqCIT-f1KZeayMrqpdbN0pA970×1186 43.5 KB We also addressed a bug with the code editor where overflowing code was not triggering a horizontal scroll. As always, we appreciate your feedback!

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Lark-Automox
3 years ago
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