Automox Platform Info

[UPDATE] The new and improved Automox Community is here! Enjoy the changes! We’re also always open to feedback and suggestions, so let us know how we can be better 😀 Over the next few weeks, you'll notice some changes in the Automox Community! We’ve been working on a new look, feel, and structure so you can get way more value out of the community than ever before. We’re so pumped for you to see and use the new community! Keep an eye out for more information and please pardon our mess as we work!  

Hi. We have a few software policies that run manually. If computers were offline when the policies run manually, will they automatically deploy when they become online? If not, how to make it run when they become online?

Just want to start and say that I love the new dashboard and the current widgets. Couple things.Would love to see a new dashboard widget that would show “Patches Applied” during that same similar timeframe as the Outstanding Patch Count widget. Maybe with one extra column showing the current week. Also if when you click in the Outstanding Patch Count, the number in the box when clicked would show the accurate systems behind those values, that would be a huge help for identifying the systems that need attention in those critical areas. 

Thank you for being a Automox Customer.You have played a pivotal role in our success and we want to thank you for being a part of our journey. Your feedback, suggestions, and reviews have encouraged us to continually improve our products and services to better serve you.As a thank you, here are some of our top time-savings Worklets. In case you missed them, or in case you just need a little inspo to get through your day today: read on!Once again, thank you for being an incredible customer. Your support fuels our work, and we look forward to continuing to work with you in the future. If there is ever anything we can do to enhance your experience, please do not hesitate to reach out to us!Thank you. Thank you. Thank. YOU.   

We hope you don’t mind a mini humble brag, but our engineers are pretty rock star! They are constantly adding more third-party titles to our support list (which means less work for you when it comes to patching third-party apps). At 260 currently supported apps, we’re excited to share our recently added vendors:8x8 Work for Desktop (Windows, macOS) ActivePresenter (Windows) Ai2 Starter

If you missed our announcement earlier in April, we’ve got a lot to catch you up on! Automox has released a wide range of new and expanded capabilities to further simplify IT and make your life easier. From a modernized dashboard, remote control for macOS, and a growing list of supported third-party apps (over 240 now!), the possibilities are endless in how Automox can simplify IT and help you take hours back in your day.

With regards to the recent Microsoft security patch for Outlook, a number of our employees went ahead and updated O365 themselves and didn’t wait for Automox to install the patch. However, Automox doesn’t seem to recognize that the patch was already installed and keeps trying to install the patch and request a reboot.  Is there a setting to enable Automox to first check and see if the patch has been installed and/or the software is up to date and Automox need not patch that device?

As of March 31st, agent version 39 and below will not work. How do you know if you’re running an older agent? You’ll see a pop-up in your console via the devices page You can check your device page and look at agent version Contact your Customer Success ManagerPlease upgrade to the latest agent to avoid any missed patches or disruptions. Still need help here? Contact support@automox.com

If you did not get a chance to read our March newsletter, we wanted to make sure you saw some of our recent product updates below. Your Centralized Linux Patching Capabilities just got EasierAutomox gives you continuous insight and control across Windows, Mac, and Linux devices. As the demand to effectively patch Linux grows (as cloud servers and Linux instances become the norm), we’ve been busy advancing our Linux severity score coverage and have added Red Hat! More CVE coverage enables Automox to prioritize Linux patching by severity to fix your most critical vulnerabilities fast. Expanding Linux Coverage We are excited to share that we are expanding our Linux support to include three new versions: Al

If you did not get a chance to read our March newsletter, we wanted to make sure you saw some of our recent product updates below. Your Centralized Linux Patching Capabilities just got EasierAutomox gives you continuous insight and control across Windows, Mac, and Linux devices. As the demand to effectively patch Linux grows (as cloud servers and Linux instances become the norm), we’ve been busy advancing our Linux severity score coverage and have added Red Hat! More CVE coverage enables Automox to prioritize Linux patching by severity to fix your most critical vulnerabilities fast. Expanding Linux Coverage We are excited to share that we are expanding our Linux support to include three new versions: Al

I added a new macOS device that has an M1 pro chip.  On my Automox admin dashboard I see this message for this device under the compatibility checklist - This Mac device requires Secure Token User Permission.   I am using the latest Automox agent 1.0-35.pkg.  Is there another step I am missing to install the agent correctly?Thanks.

A common request we get is to remove old devices from the console, especially ones that might have been re-imaged. Currently you can do this on the devices page by sorting by Last Disconnected Date and selecting devices to remove. However, this can become unwieldy if you have pages and pages of devices to remove. This script automates the removal using an API call to check the last disconnected date and remove any devices older than the number of days you specify in the code. There are four areas in the code you’ll need to update to get the script to function: $orgID = 'YOUR_ORG_ID' - put your Org ID, which can be found by looking at the URL of your console and selecting the value after the “?o=”: https://console.automox.com/dashboard?o=999999. In this example URL the Org ID is the 999999 portion. $apiKey = 'YOUR_API_KEY' - in your console, go to Settings-&g

I am trying to deploy Automox agent on windows 10/11 clients via SmartDeploy Console. The Agent installs but not checking into Automox dashboard. I don’t see the device at all. I have the command setup with the installation of the msi as follows: msiexec.exe /i "[ApplicationsFolder]\Automox Agent\Files\Application Packs\Automox_Installer-1.42.13.msi" /qn /norestart ACESSKEY=#################What can I do to get the agent to checkin to the dashboard? 

Based on a query by @d.mccleskey that support would have to run for customers, I’ve adapted it so that customers can run it for themselves. This query is useful for customers to review their Automox patching configurations and review agent communication/health.$apiKey = 'YOUR_API_KEY' - in your console, go to Settings->API and select the API key. Note that the API key is per admin user, so you and another admin in your console will have different API keys.$orgID = 'YOUR_ORG_ID' - put in your Org ID which can be found by looking at the URL on the dashboard and selecting the value after the “?o=”: [https://console.automox.com/dashboard?o=1234]. In this example, the Org ID is 1234.# Updated May 1, 2025 to account for Fast by Default# https://developer.a

With the move of CentOS8 to stream Rocky Linux has come out to replace it as the go to RHEL Clone.  When can we expect to see Rocky Linux as a supported OS?  Currently it detects Rocky Linux as SUSE which is weird as I would think it should detect it as CentOS or RHEL.

Hello!We are seeking customer sponsors for a Dashboard Refresh project coming in 2023.  If you would be interested in acting as one, please reply below!We also have a lot of other exciting projects coming in 2023, so if you would like to be a sponsor for a different project, please also reply below and we can connect you to another PM!  

I’m testing the installation of an agent on a linux system (redhat 7), the system is behind a proxy...so proxy variables are in place per documentation. After I start the service, I see its connected to our proxy but it fails to perform the request (see below). Any idea why? [root@xxxxxxx amagent]# ./amagent -c2022/03/22 14:31:58 HTTP Client Starting2022/03/22 14:31:59 NeedsInstall.2022/03/22 14:31:59 No certificate found, generating new keypair and CSR2022/03/22 14:31:59 NeedsInstall.2022/03/22 14:31:59 No certificate found, generating new keypair and CSR2022/03/22 14:31:59 ERROR: client.DoInstall(): Not installing on diag thread.2022/03/22 14:31:59 Posting /install: {"access_key":"xxxxxxxxxxxxxxx","csr":"-----BEGIN CERTIFICATE REQUEST-----\nMIICdzCCAV8CAQAwIzELMAkGA1UEBhMCVVMxFDASBgNVBAoTC1BhdGNoU2ltcGxl\nMIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAw9qMmL0NCGKz46DuHpZJ\niodbRUeUxVf2P4BwBwMSIBt9ZB1rHHtw+MF

Taking remote control of a user’s device can be the most effective way to resolve their issue quickly. But the jostling between yet another tool can make it complicated and slow your response time.  Unlock faster, easier troubleshooting with Automox Remote Control! Now, you can access, investigate, and fix issues on Windows 10 and 11 devices from the same cloud-native console and agent you use for endpoint management. With Remote Control (limited availability), you’ll consolidate your tools down to a single solution that shortens your time to resolution while keeping your users happy and productive. It can’t get any easier than that!

As we wrap up the year, it’s a good idea to take stock of what you’ve accomplished in 2022. Likewise, our engineering and IT admin experts have created a recap of their most noteworthy Worklets of 2022, one-of-a-kind automate-able scripts based on Powershell and Bash, for you. Take a look! One of these Worklets may address one of the automated actions you’ve been hoping to take in your own environment. 

We value your opinion and through December 31st, 2022, Automox is running an offer with TrustRadius.Leave a review here on the TrustRadius site and once your review is published, receive a $25 gift card to a vendor of your choice. 

Have you kicked the tires with OpenAI’s ChatGPT?Our IT Operations Manager, David van Heerden, is both infatuated and terrified of the latest release of OpenAI’s ChatGPT. Here's how he thinks AI can help novice scripters and how Automox can provide a path to quick and painless IT Automation:The Lazy Sysadmin: How Automox and OpenAI’s ChatGPT Can Build it, Fix it, and Automate itEasier and Faster than Ever Before!

Hello!We are looking for customers that are interested in participating in our new Voice of the Customer program here at Automox.  We are looking for customers like you that would love to spend an hour with our R&D Team (Engineers, UX Designers, SRE and PMs) where you have the floor.  We want to see how you use AX as you’d like to show it - whether that’s creating new policies, diving into dashboards, walking through daily tasks within the console, or presenting a formal presentation.  We can work directly with you to determine what you would like to showcase and if you’d prefer starting points or prompts.  Our goal is to provide you with uninterrupted time with engineers to develop empathy and understanding in how our product is used daily and to see what works and what doesn’t.  There will be a Q&A session at the end and throughout the presentation as you feel comfortable.All participants will receive exclusive AX swag and Automox will donate $250 to a

 Hi Eveyone, I’m researching whether what I’m trying to do is feasible or not. I’m trying to trigger a webhook on freshservice workflows The idea is to trigger a prepatch email when a patching ticket is placed and another one after the ticket has been completed.  Question is. Is there a way to trigger a prepatch report and send it through mail by using the automox API ? so far I couldn’t find a way to do it.   Thanks for any helpDiego