Product Updates

If you missed our announcement earlier in April, we’ve got a lot to catch you up on! Automox has released a wide range of new and expanded capabilities to further simplify IT and make your life easier. From a modernized dashboard, remote control for macOS, and a growing list of supported third-party apps (over 240 now!), the possibilities are endless in how Automox can simplify IT and help you take hours back in your day. 

As of March 31st, agent version 39 and below will not work. How do you know if you’re running an older agent? You’ll see a pop-up in your console via the devices page You can check your device page and look at agent version Contact your Customer Success ManagerPlease upgrade to the latest agent to avoid any missed patches or disruptions. Still need help here? Contact support@automox.com

If you did not get a chance to read our March newsletter, we wanted to make sure you saw some of our recent product updates below. Your Centralized Linux Patching Capabilities just got EasierAutomox gives you continuous insight and control across Windows, Mac, and Linux devices. As the demand to effectively patch Linux grows (as cloud servers and Linux instances become the norm), we’ve been busy advancing our Linux severity score coverage and have added Red Hat! More CVE coverage enables Automox to prioritize Linux patching by severity to fix your most critical vulnerabilities fast. Expanding Linux Coverage We are excited to share that we are expanding our Linux support to include three new versions: Alma 9, Rocky 9, and Red Hat Enterprise Linux (RHEL) 9. Automox fully supports these popular Linux distributions, allowing our customers to patch and remediate any vulnerabilities without the need to upgrade our agents. We’ve Added so Many Third-Party Titles, We Can’t Include Them All Here

If you did not get a chance to read our March newsletter, we wanted to make sure you saw some of our recent product updates below. Your Centralized Linux Patching Capabilities just got EasierAutomox gives you continuous insight and control across Windows, Mac, and Linux devices. As the demand to effectively patch Linux grows (as cloud servers and Linux instances become the norm), we’ve been busy advancing our Linux severity score coverage and have added Red Hat! More CVE coverage enables Automox to prioritize Linux patching by severity to fix your most critical vulnerabilities fast. Expanding Linux Coverage We are excited to share that we are expanding our Linux support to include three new versions: Alma 9, Rocky 9, and Red Hat Enterprise Linux (RHEL) 9. Automox fully supports these popular Linux distributions, allowing our customers to patch and remediate any vulnerabilities without the need to upgrade our agents. We’ve Added so Many Third-Party Titles, We Can’t Include Them All Here

Hello!We are seeking customer sponsors for a Dashboard Refresh project coming in 2023.  If you would be interested in acting as one, please reply below!We also have a lot of other exciting projects coming in 2023, so if you would like to be a sponsor for a different project, please also reply below and we can connect you to another PM!  

Taking remote control of a user’s device can be the most effective way to resolve their issue quickly. But the jostling between yet another tool can make it complicated and slow your response time.  Unlock faster, easier troubleshooting with Automox Remote Control! Now, you can access, investigate, and fix issues on Windows 10 and 11 devices from the same cloud-native console and agent you use for endpoint management. With Remote Control (limited availability), you’ll consolidate your tools down to a single solution that shortens your time to resolution while keeping your users happy and productive. It can’t get any easier than that!

Have you kicked the tires with OpenAI’s ChatGPT?Our IT Operations Manager, David van Heerden, is both infatuated and terrified of the latest release of OpenAI’s ChatGPT. Here's how he thinks AI can help novice scripters and how Automox can provide a path to quick and painless IT Automation:The Lazy Sysadmin: How Automox and OpenAI’s ChatGPT Can Build it, Fix it, and Automate itEasier and Faster than Ever Before!Courtesy: Flaticon 

Hello!We are looking for customers that are interested in participating in our new Voice of the Customer program here at Automox.  We are looking for customers like you that would love to spend an hour with our R&D Team (Engineers, UX Designers, SRE and PMs) where you have the floor.  We want to see how you use AX as you’d like to show it - whether that’s creating new policies, diving into dashboards, walking through daily tasks within the console, or presenting a formal presentation.  We can work directly with you to determine what you would like to showcase and if you’d prefer starting points or prompts.  Our goal is to provide you with uninterrupted time with engineers to develop empathy and understanding in how our product is used daily and to see what works and what doesn’t.  There will be a Q&A session at the end and throughout the presentation as you feel comfortable.All participants will receive exclusive AX swag and Automox will donate $250 to a charity of your choice.

As a cloud-native solution, Automox gives you continuous insight and control across all your Windows, Mac, and Linux devices. As the demand to effectively patch Linux is becoming more pressing (as cloud servers and Linux instances become the norm), the Automox team has been hard at work to advance our Linux severity score coverage, leading with Ubuntu for our first roll-out, and others soon to follow! More CVE coverage means Automox can now prioritize Linux patching by severity to fix the most important vulnerabilities fast. 

The right reporting at the right time not only confirms your actions were successful, but goes a long way in demonstrating IT’s value to other parts of the organization.Automox Policy Results answers the question, “Was my patch successfully deployed?” with immediate confirmation of successful patches as well as insight into additional steps that may be needed for patches that did not complete. With the ability to quickly identify the status of your most recent patches, our new Policy Results reporting capability details the specifics on why a patch may have hit a snag in the process so you can quickly address it. You’re also able to share real-time data and statistics to executive management to further demonstrate the value of your IT team’s efforts.

At Automox we pride ourselves on our leading cloud-native patch management solution, but we understand your ITOps and Help Desk responsibilities don’t stop there. Quickly triaging and responding to your users to resolve their IT issues is also a top priority. At Automox, we’re here to help. With Advanced IT Troubleshooting, you can address device inventory, take manual or automated action on devices needing attention, and remotely access user’s Windows devices directly from the Automox console. Now, you can stop the multi-tool juggling act with a single solution to find and fix user issues fast and easily.

Release OverviewAgent 1.0.39 is a minor release that addresses multiple issues.This release is for all supported Windows, Mac and Linux operating systems. Changes / New FeaturesIncreased password complexity for Automox Service AccountNote: see below for additional details.  Bug FixesThe amagent directory is not removed after agent uninstall on Windows Multiple agent processes causing high CPU usage Notifications user responses are lost on agent restart Agent service disconnects when Linux devices sleep or STOMP connection is severed and does not reconnect Windows Agent build for version 1.0.38 shows version 1.0.37 on executable file properties  Automox Service Account Change Details Enabled by default for agent versions 1.0.39+ Password Complexity Rules Minimum password Length: 32 Password must contain at least one letter and one number New for Agent 1.0.39: Password cannot contain repeating, ascending, and descending character sequences New for Agent 1.0.39: Minimum number of co

 Wednesday, June 29th at 12 pm ETRegister now for the upcoming Automox product roadmap discussion led by our Product Management team. During this webinar you will:Learn about product features and fixes recently released Hear what exciting new product enhancements the teams are currently working on Be able to collaborate on ideas for future enhancements to the Automox platformPlease register to join us for this month’s session!

Hello, Automox Community!Vania here 👋 , Product Manager at Automox.I’m excited to announce that our new user role, Patch Operator, is now available!We’ve been hearing from users that they’d like a user role that does not have the ability to create or modify Worklets. For this reason, we’ve created a new role that still has full permissions for patch policies, but does not have “create” or “modify” permissions for Worklet and Required Software Policies. The Patch Operator role, however, can still run Worklet or Required Software Policies.With the addition of this role, we also changed the name of the “Patch Administrator” role to “Zone Operator” in order to better align with this role’s permissions. Here are some screenshots of the new role:Assign a user to multiple zones as a Patch OperatorAdd a user to a zone as a Patch OperatorFor additional information, check out our user documentation.Let us know what you think of the new role in the comments below!Vania

We’re very excited to announce the release of a newly developed Automox application that will enable users to easily interact with CrowdStrike’s Real Time Responder APIs to deploy Automox Agents through their existing CrowdStrike footprint. Additionally, you’ll be able to set up a recurring schedule to ensure that Automox Agents are always up-to-date and present across your CrowdStrike footprint. Please find the downloadable files and step-by-step instructions here: Automox Agent Deployer | Automox Knowledge Base Let us know if you have any questions or concerns. CC: @tyler.schmidtke

Agent 38 ReleaseWe are very excited to announce the GA of Agent 38! Agent 38 is available in the console as of this publication for download. Phased upgrades will begin Wednesday, April 21st.This release resolves an issue affecting Agent 37 of high CPU utilization during command execution across all devices. Operating System Support:This release is for all supported Windows, Mac and Linux operating systems. Known Issue:High CPU utilization sporadically affecting macOS devices has been identified as a result of an edge case in our multi-threading logic. A fix for this issue has been identified and will be released in Agent 39.Workaround: If encountered, restarting the Automox agent will restore normal CPU usage Status: Agent 39 will be released in the next 4–6 weeks

Agent 37 ReleaseWe are very excited to announce the GA of Agent 37! Agent 37 is available in the console as of this publication for download. Phased upgrades will begin Wednesday, March 30th.Agent 37 is a maintenance release that lays the groundwork for future platform enhancements. In this release we’ve added a support enhancement and a security enhancement. This release brings all OS’s up to the same agent version. Please see below for enhancement details.  Operating System Support:This release is for all supported Windows, Mac and Linux operating systems.  Support Enhancements:We’ve added the UUID back into the agent logs to aid in correlation when troubleshooting agent issues.  Security Enhancements: CVE: CVE-2022-24308Title: Information Disclosure via Install Process. CVSS 4.4Automox Agent prior to version 37 on Windows and Linux and Version 36 on OSX could allow for a non privileged user to obtain sensitive information during the install process.

Hello Automox Community! I’m Tyler Schmidtke, one of the engineers on the Integrations team at Automox. We’re very excited to announce the release of our new integration partnership with ServiceNow, the Service Graph Connector for Automox!The Service Graph Connector for Automox is a ServiceNow native integration that is certified by ServiceNow as part of their Service Graph Connector program. If you are currently using ServiceNow as your CMDB, you may be familiar with the Service Graph Connector program, which unifies the CMDB experience across many of the import sources available in the ServiceNow Store, which now includes Automox.This initial release focuses on importing new computer configuration items (CIs) into the CMDB based on devices available in Automox zones (or organizations) that you select for import. In addition, existing CIs are updated when matching details are found between a device in Automox and a CI in ServiceNow. The import includes many of the key details that you

Hello and HAPPY NEW YEAR, Automox Community! Can you believe it’s 2022, already? Well, I’d love to start off the new year with a feature update! Pleased to announce that we’ve made some changes to our Overview Report!We made the following enhancements to this page: The most obvious change is the STYLING. This report now uses newer design elements and a more modern look and feel. The Overview Report was one of the few pages left that we needed to update and modernize. We are so stoked that we almost have all pages using our modern and distinctly Automox styling! This report is now mobile-friendly for any of you on-the-go power users. Lastly, we’ve added links from this report to a filtered Devices page so that you can quickly locate any devices that need attention. Here are some screenshots of the new and improved Overview Report:Updated Overview Report Now Mobile-Friendly!On top of that, we also updated our Weekly Summary E-mail, which is an auto-generated e-mail Automox sends out

Hello Automox community! My name is Eric Huber and I’m the new Agent Product Manager here at Automox. I am excited to announce that Agent 36 is now available to download in the Automox Console! This release is for Mac devices only.  Here’s what’s new: New: Enhanced patching capabilities for all supported macOS operating systems (Intel & Apple Silicon). To reiterate, the below operating systems are supported: macOS 10.15 “Catalina” (Intel) macOS 11.x “Big Sur” (Intel & Apple Silicon) macOS 12.x “Monterey” (Intel & Apple Silicon)   Change: The commands to enable the Automox Service Account for patching Apple Silicon devices have changed. IMPORTANT: the old flags will no longer work on Agent 36. Please review our updated documentation here. New Flags--automox-service-account <enable|disable>--automox-user-prompt <enable|disable> Change: The user prompt will appear immediately for entering a password after running the --automox-user-prompt ena

Hello, Automox community!Wanted to share some enhancements we’ve made to Automox this past week!Software Page Export The Software page can now be exported! This is really helpful for when you want an inventory of all the software in your environment.Export Option on the Software Page Activity Log ImprovementsWe’ve also prettified the log output in the Activity Log so that it is easier to read and get a sense of what happened to a device:Prettified Log Output in the Activity Log Let me what you think in the comments!  Cheers!Vania