Product Updates

Hello Automox Community!Starting this week, we will begin communicating our third-party support updates in the Automox Community on a weekly basis.  This will include both newly added titles as well as software in-the-works.For this week, the engineering team at Automox has been busy with the following titles that are in-progress/coming soon*:AbaClient                                    (Windows/macOS) CalDavSynchronizer                 (Windows) Cloudya with CRM Connect    (Windows/macOS) Cold Turkey Blocker                  (Windows/macOS) CPUID Inc. Perfmonitor-2        (Windows) IntelliJ IDEA Community         (Windows/macOS) Editions 2023.1, 2022.3, 2022.2, 2022.1, 2021.3, 2021.2, and 2021.1 Microsoft PowerToys              (Windows) Secomba Boxcryptor               (Windows/macOS) Zoom Rooms                             (macOS) As always, you can check our extensive third-party support catalog where you can find the most up-to-date coverage of our third-party supported titles.

Did you know that 98% of orgs do business with a third-party vendor who has suffered a breach?At 320+ and counting, Automox has one of the industry’s most extensive third-party support catalogs to enable you to stop bad actors in their tracks. Most recently, we’ve added the following new vendors:Agent Ransack     (Windows, macOS) Artweaver Free     (Windows) Attendant Pro     (Windows) Auto Dark Mode     (Windows) AutoIt     (Windows) AWS CLI v2     (Windows, macOS) BIMcollab ZOOM     (Windows) Bitwarden     (Windows, macOS) Camtasia ‘20, ‘21, ‘23     (Windows, macOS) Creo View Express     (Windows) DBeaver Cmty Edition     (Windows, macOS) IntelliJ IDEA Ult 2023.1   (Windows, macOS) JAWS 2022     (Windows) Visual C++ Redist 2015-22    (Windows) WinRar (French)     (Windows) Zulu JDK 8, 11, 16, 17, 18, 19  (Windows, macOS)

[UPDATE] The new and improved Automox Community is here! Enjoy the changes! We’re also always open to feedback and suggestions, so let us know how we can be better 😀 Over the next few weeks, you'll notice some changes in the Automox Community! We’ve been working on a new look, feel, and structure so you can get way more value out of the community than ever before. We’re so pumped for you to see and use the new community! Keep an eye out for more information and please pardon our mess as we work!  

Thank you for being a Automox Customer.You have played a pivotal role in our success and we want to thank you for being a part of our journey. Your feedback, suggestions, and reviews have encouraged us to continually improve our products and services to better serve you.As a thank you, here are some of our top time-savings Worklets. In case you missed them, or in case you just need a little inspo to get through your day today: read on!Once again, thank you for being an incredible customer. Your support fuels our work, and we look forward to continuing to work with you in the future. If there is ever anything we can do to enhance your experience, please do not hesitate to reach out to us!Thank you. Thank you. Thank. YOU.   

We hope you don’t mind a mini humble brag, but our engineers are pretty rock star! They are constantly adding more third-party titles to our support list (which means less work for you when it comes to patching third-party apps). At 260 currently supported apps, we’re excited to share our recently added vendors:8x8 Work for Desktop (Windows, macOS) ActivePresenter (Windows) Ai2 Starter (Windows) AirServer (Windows, macOS) Azure Data Studio (Windows, macOS) Bandicam (Windows) BIMvision (Windows) Blender (macOS)  BlueGriffon (Windows, macOS) BlueJ (Windows, macOS) Bulk Rename Utility (Windows) Calibre (Windows, macOS) Camtasia 2022 (Windows, macOS) Charles (macOS) ClickUp (macOS) Clockify (Windows, macOS) CMake (Windows, macOS) KeePass PW Safe 1 (Windows) KeePass PW Safe 2 (MSI) (Windows) SQL Server Mgmt Studio 19 (Windows)Teams (macOS)

If you missed our announcement earlier in April, we’ve got a lot to catch you up on! Automox has released a wide range of new and expanded capabilities to further simplify IT and make your life easier. From a modernized dashboard, remote control for macOS, and a growing list of supported third-party apps (over 240 now!), the possibilities are endless in how Automox can simplify IT and help you take hours back in your day. 

As of March 31st, agent version 39 and below will not work. How do you know if you’re running an older agent? You’ll see a pop-up in your console via the devices page You can check your device page and look at agent version Contact your Customer Success ManagerPlease upgrade to the latest agent to avoid any missed patches or disruptions. Still need help here? Contact support@automox.com

If you did not get a chance to read our March newsletter, we wanted to make sure you saw some of our recent product updates below. Your Centralized Linux Patching Capabilities just got EasierAutomox gives you continuous insight and control across Windows, Mac, and Linux devices. As the demand to effectively patch Linux grows (as cloud servers and Linux instances become the norm), we’ve been busy advancing our Linux severity score coverage and have added Red Hat! More CVE coverage enables Automox to prioritize Linux patching by severity to fix your most critical vulnerabilities fast. Expanding Linux Coverage We are excited to share that we are expanding our Linux support to include three new versions: Alma 9, Rocky 9, and Red Hat Enterprise Linux (RHEL) 9. Automox fully supports these popular Linux distributions, allowing our customers to patch and remediate any vulnerabilities without the need to upgrade our agents. We’ve Added so Many Third-Party Titles, We Can’t Include Them All Here

If you did not get a chance to read our March newsletter, we wanted to make sure you saw some of our recent product updates below. Your Centralized Linux Patching Capabilities just got EasierAutomox gives you continuous insight and control across Windows, Mac, and Linux devices. As the demand to effectively patch Linux grows (as cloud servers and Linux instances become the norm), we’ve been busy advancing our Linux severity score coverage and have added Red Hat! More CVE coverage enables Automox to prioritize Linux patching by severity to fix your most critical vulnerabilities fast. Expanding Linux Coverage We are excited to share that we are expanding our Linux support to include three new versions: Alma 9, Rocky 9, and Red Hat Enterprise Linux (RHEL) 9. Automox fully supports these popular Linux distributions, allowing our customers to patch and remediate any vulnerabilities without the need to upgrade our agents. We’ve Added so Many Third-Party Titles, We Can’t Include Them All Here

Hello!We are seeking customer sponsors for a Dashboard Refresh project coming in 2023.  If you would be interested in acting as one, please reply below!We also have a lot of other exciting projects coming in 2023, so if you would like to be a sponsor for a different project, please also reply below and we can connect you to another PM!  

Taking remote control of a user’s device can be the most effective way to resolve their issue quickly. But the jostling between yet another tool can make it complicated and slow your response time.  Unlock faster, easier troubleshooting with Automox Remote Control! Now, you can access, investigate, and fix issues on Windows 10 and 11 devices from the same cloud-native console and agent you use for endpoint management. With Remote Control (limited availability), you’ll consolidate your tools down to a single solution that shortens your time to resolution while keeping your users happy and productive. It can’t get any easier than that!

Have you kicked the tires with OpenAI’s ChatGPT?Our IT Operations Manager, David van Heerden, is both infatuated and terrified of the latest release of OpenAI’s ChatGPT. Here's how he thinks AI can help novice scripters and how Automox can provide a path to quick and painless IT Automation:The Lazy Sysadmin: How Automox and OpenAI’s ChatGPT Can Build it, Fix it, and Automate itEasier and Faster than Ever Before!Courtesy: Flaticon 

Hello!We are looking for customers that are interested in participating in our new Voice of the Customer program here at Automox.  We are looking for customers like you that would love to spend an hour with our R&D Team (Engineers, UX Designers, SRE and PMs) where you have the floor.  We want to see how you use AX as you’d like to show it - whether that’s creating new policies, diving into dashboards, walking through daily tasks within the console, or presenting a formal presentation.  We can work directly with you to determine what you would like to showcase and if you’d prefer starting points or prompts.  Our goal is to provide you with uninterrupted time with engineers to develop empathy and understanding in how our product is used daily and to see what works and what doesn’t.  There will be a Q&A session at the end and throughout the presentation as you feel comfortable.All participants will receive exclusive AX swag and Automox will donate $250 to a charity of your choice.

As a cloud-native solution, Automox gives you continuous insight and control across all your Windows, Mac, and Linux devices. As the demand to effectively patch Linux is becoming more pressing (as cloud servers and Linux instances become the norm), the Automox team has been hard at work to advance our Linux severity score coverage, leading with Ubuntu for our first roll-out, and others soon to follow! More CVE coverage means Automox can now prioritize Linux patching by severity to fix the most important vulnerabilities fast. 

The right reporting at the right time not only confirms your actions were successful, but goes a long way in demonstrating IT’s value to other parts of the organization.Automox Policy Results answers the question, “Was my patch successfully deployed?” with immediate confirmation of successful patches as well as insight into additional steps that may be needed for patches that did not complete. With the ability to quickly identify the status of your most recent patches, our new Policy Results reporting capability details the specifics on why a patch may have hit a snag in the process so you can quickly address it. You’re also able to share real-time data and statistics to executive management to further demonstrate the value of your IT team’s efforts.

At Automox we pride ourselves on our leading cloud-native patch management solution, but we understand your ITOps and Help Desk responsibilities don’t stop there. Quickly triaging and responding to your users to resolve their IT issues is also a top priority. At Automox, we’re here to help. With Advanced IT Troubleshooting, you can address device inventory, take manual or automated action on devices needing attention, and remotely access user’s Windows devices directly from the Automox console. Now, you can stop the multi-tool juggling act with a single solution to find and fix user issues fast and easily.

Release OverviewAgent 1.0.39 is a minor release that addresses multiple issues.This release is for all supported Windows, Mac and Linux operating systems. Changes / New FeaturesIncreased password complexity for Automox Service AccountNote: see below for additional details.  Bug FixesThe amagent directory is not removed after agent uninstall on Windows Multiple agent processes causing high CPU usage Notifications user responses are lost on agent restart Agent service disconnects when Linux devices sleep or STOMP connection is severed and does not reconnect Windows Agent build for version 1.0.38 shows version 1.0.37 on executable file properties  Automox Service Account Change Details Enabled by default for agent versions 1.0.39+ Password Complexity Rules Minimum password Length: 32 Password must contain at least one letter and one number New for Agent 1.0.39: Password cannot contain repeating, ascending, and descending character sequences New for Agent 1.0.39: Minimum number of co

 Wednesday, June 29th at 12 pm ETRegister now for the upcoming Automox product roadmap discussion led by our Product Management team. During this webinar you will:Learn about product features and fixes recently released Hear what exciting new product enhancements the teams are currently working on Be able to collaborate on ideas for future enhancements to the Automox platformPlease register to join us for this month’s session!

Hello, Automox Community!Vania here 👋 , Product Manager at Automox.I’m excited to announce that our new user role, Patch Operator, is now available!We’ve been hearing from users that they’d like a user role that does not have the ability to create or modify Worklets. For this reason, we’ve created a new role that still has full permissions for patch policies, but does not have “create” or “modify” permissions for Worklet and Required Software Policies. The Patch Operator role, however, can still run Worklet or Required Software Policies.With the addition of this role, we also changed the name of the “Patch Administrator” role to “Zone Operator” in order to better align with this role’s permissions. Here are some screenshots of the new role:Assign a user to multiple zones as a Patch OperatorAdd a user to a zone as a Patch OperatorFor additional information, check out our user documentation.Let us know what you think of the new role in the comments below!Vania

We’re very excited to announce the release of a newly developed Automox application that will enable users to easily interact with CrowdStrike’s Real Time Responder APIs to deploy Automox Agents through their existing CrowdStrike footprint. Additionally, you’ll be able to set up a recurring schedule to ensure that Automox Agents are always up-to-date and present across your CrowdStrike footprint. Please find the downloadable files and step-by-step instructions here: Automox Agent Deployer | Automox Knowledge Base Let us know if you have any questions or concerns. CC: @tyler.schmidtke

Agent 38 ReleaseWe are very excited to announce the GA of Agent 38! Agent 38 is available in the console as of this publication for download. Phased upgrades will begin Wednesday, April 21st.This release resolves an issue affecting Agent 37 of high CPU utilization during command execution across all devices. Operating System Support:This release is for all supported Windows, Mac and Linux operating systems. Known Issue:High CPU utilization sporadically affecting macOS devices has been identified as a result of an edge case in our multi-threading logic. A fix for this issue has been identified and will be released in Agent 39.Workaround: If encountered, restarting the Automox agent will restore normal CPU usage Status: Agent 39 will be released in the next 4–6 weeks

Agent 37 ReleaseWe are very excited to announce the GA of Agent 37! Agent 37 is available in the console as of this publication for download. Phased upgrades will begin Wednesday, March 30th.Agent 37 is a maintenance release that lays the groundwork for future platform enhancements. In this release we’ve added a support enhancement and a security enhancement. This release brings all OS’s up to the same agent version. Please see below for enhancement details.  Operating System Support:This release is for all supported Windows, Mac and Linux operating systems.  Support Enhancements:We’ve added the UUID back into the agent logs to aid in correlation when troubleshooting agent issues.  Security Enhancements: CVE: CVE-2022-24308Title: Information Disclosure via Install Process. CVSS 4.4Automox Agent prior to version 37 on Windows and Linux and Version 36 on OSX could allow for a non privileged user to obtain sensitive information during the install process.