Automox Platform Info

Has anyone run into an issue with when Automox installs an OS update in OSX, that after the system reboots with the staged update, it brings the user to a screen where they need to choose a system drive? This has been happening for me with some of our systems installing the 10.15.6 supplemental updates. If I do the update using the regular OSX update tool, everything works fine. If Automox installs the update, the user sees these screens:

Our team is looking for some feedback around device attributes and group configuration. All you need to do is take a quick survey here and leave your thoughts. Thanks for your help!

Just wondering if there are others out here that have internet access disabled for servers and are having trouble getting windows updates allowed. We are struggling with this and notice an inconsistent Automox experience because of this. We have allowed almost every known URL of windows updates and the packages URL of Automox but just wondering how you are handling this.

Context: I have this script that edits local GPO for a specific usecase I have. When run locally the script runs fine, makes the changes to the local GPO and ends. When running in automox the worklet reports it ran all the way through, but when checking the machine itself it does not actually change anything. Any ideas on what might be causing this? Script: #Set Execution policy to allow for 3rd party modules Set-ExecutionPolicy Unrestricted -Force #Instal NuGet which is needed for PolicyFileEditor Install-PackageProvider -Name NuGet -MinimumVersion 2.8.5.201 -Force #Install PolicyFileEditor Install-Module -Name PolicyFileEditor -RequiredVersion 3.0.1 -Force Import-module -Name PolicyFileEditor #Designate the User's local group policy directory $MachineDir = "$env:windir\system32\GroupPolicy\Machine\Registry.pol" Get-PolicyFileEntry -Path $MachineDir -All #Enable Deny write access to removable drives not protected by Bitlocker $RegPath = 'System\Cu

As an MSP, we need the ability to notify our customers when their scheduled device group is complete. Looking to the community to see if anyone has accomplished what we’re looking to do! Currently, Automox has the ability to notify on an individual device basis, but not when an entire group is finished. This notification also does not discriminate between device groups or users, so if you subscribe to the notification, you get an email for every patch action for every device in the org vs a summary for the entire group when it completes. To work around this, we’ve abstracted the patch execution into a PowerShell GUI that allows us to execute the policy, automatically check the command queue every so often for each individual device until we can ensure patching is complete, and then automatically pull a summary of each device’s status (e.g. outstanding patches, reboot required) in the group, wrap it all up into a nice email and then send that to our customer’s email add

https://support.automox.com/help/week-in-review-release-notes-for-week-ending-11132020 Bug Fixes Updated logic for reboot status with new deferred reboot feature (11/12) Resolved a bug with importing VMWare Horizon Client data (11/12) Enhancements Misc. infrastructure enhancements to increase performance There’s also been a good deal of prep work going in for the new facelift we’re doing on the Automox console. We’re excited to get the new web framework implemented on all parts of the website since it make new features/pages/etc. faster to implement in the future. More cool stuff to come!

A place for customer feedback about Automox

Hi, The software menu seems abit incomprehensible to me, in order to fix the recent 0day exploits to Chrome I had to manualy force “Patch Now” on Chrome. As you can see on the picture below (it was worse before patching yesterday) I get several lines with 1-5 devices based on the OS version and with several different OS versions the list gets long. It gets tedious to click “Patch Now” on all these, and hard to keep track of which you forced. Is it possible to get a submenu or something on the different softwares and force update on all affected devices at once, regardless of the OS Version?

Hey guys, Wondering if there is a way a ‘Check device’ button could be thrown up with the ‘Scan’ and ‘Reboot’ buttons on the primary device search screen? Obviously the ‘Check Device’ name isn’t right but something that can produce the same functionality?

NOTE: If you are an AX employee please do not take this test, for customers only! I’d love for you to take this quick 2 minute usability test around the dashboard. << It is not the final visuals >> Thank you!

In the coming weeks we will be releasing updates to the System Management page and Dashboard. The System Management page has undergone a fairly significant change. The page now has a table layout with sortable columns. Instead of subway map lines, users can see related groups and policies through a tooltip rendered on hover. Actions such as Run Policy, Assign Group/Policy, Remove Group/Policy and Manage Approvals (for manual policies) can now be executed directly from the Group/Policy table instead of having to access the edit page of an individual policy or group. There are no significant changes to the Dashboard functionality or design. There will be minor updates to the icons to better align with new styles. Additionally, the Manual Approval button on the Dashboard will no longer render a list of patches on that page, but rather take the user to the new Manual Approvals page we are creating with the policy work. This page will allow for sorting, searching and

I see that I can use Action -> Ignore to block the installation of specific software patches by Automox, but does that actually block the manual installation by a local user with admin privs? I’m attempting to block installation of Big Sur until we have had time to test with core applications, etc. Any ideas or suggestions?

Hi all, Has anyone else noticed a significant drop in speed of the Policy Editor? Specifically when I’m using ‘Patch Except’. It takes upto 10 seconds to search through the filter package list, so you can waste minutes if you want to add 6 or more. I dread to think what larger companies are having to wait for, when it spins through all the applications. Is there anything I can do to speed it up? I’m on W10 & Chrome. Cheers, Chris.

Hi, I would like to request a feature to run a Patch Policy each hour in order to patch Microsoft Defender updates as soon as possible when they get released by Microsoft. Currently we run it once a day at 11 AM, but then the update might have been released and superseded several hours ago. Also scanning for updates should also be able to run every hour if not every half an hour. Kind regards Tom Aril Virak

Is there a way I can target multiple policies to a single computer? For example, I have 10 computers. Computers 1 - 5, I would like them to be a target of a worklet that deploys Powerpoint templates. Computers 1-10, I would like to apply a specific patching policy for OS updates. Computers 6-10, I would like to apply a specific patching policy for Firefox. I notice a computer can only be a member of one group. I was initially thinking of putting the computer into multiple groups so achieve #1-#3 above. Thanks

https://support.automox.com/help/week-in-review-release-notes-for-week-ending-11062020 Enhancements  New and improved System Management page was enabled (11/2) Enhanced reboot referral and notifications (11/4) Many back end and infrastructure enhancements     Links to posts about the new enhancements:  We’re happy to share that we’ll be releasing a new option that allows you to configure and have more control over system reboots after a patch update. The ability to defer system reboots has been a long-standing request from our existing customers, so we’r

I am just getting in to leveraging the Automox API and my first hold up is successfully authenticating with 2FA enabled. Is there a way around this or a separate process to be able to make this work?

Hi, Is anyone else running into issues with OSX still prompting users with a notification about amagent wants access to control “Microsoft AutoUpdate.app”? I followed the guide here: https://support.automox.com/help/macos-privacy-preferences and near as I can tell i configured a privacy policy for it correctly in JAMF. But recently some new employees started getting the notifications.

Don’t worry, I’m not going anywhere, I’m just getting some help with running the community. @Brittany joins us from Spiceworks, where I worked with her previously. She’s going to be another person besides me that you can reach out to for assistance with anything related to the community. I’ll let her do the rest of her intro in the reply below.

Why is it when I create tags they will sometimes show up in the list with quotes? Sometimes they do not.

Built In Colorado sat down (virtually) and talked with Automox CEO Jay Prassl to discuss our company’s move from the offices in Boulder to the offices in our homes all over the world. If you’re curious about the shift and some of the tactics used to make the transition easier, check out this amazing write up! Built In Colorado