Automox Q&A

I have 4 CentOS 7 servers which are acting as app connectors for Zscaler Private Access. I wanted to install automox on them so the underlying OS can be patched along with our regular patching schedule. The installation worked fine but then the agent lost connection to the console. I am trying to reinstall the agent according to the instructions here: https://help.automox.com/hc/en-us/articles/5384334313108 I have already removed the boxes from the console but since the server isnt communicating with the console, it doesnt appear to be removing the agent. When i run the cmdsudo /opt/amagent/amagent --deregister I get the following error:/opt/amagent/amagent: /lib64/libc.so.6: version `GLIBC_2.28' not found (required by /opt/amagent/amagent) From what i can find, it seems that CentOS7 only supports GLIBC_2.17, but automox indicates that CentOS7 is a supported OS: https://help.automox.com/hc/en-us/articles/5352186282644-Supported-Operating-Systems Any help would be appreciated.  

Hi, My name is Paul and we have been using Automox for over 2 years now. We patch 450+ servers (mix of virtual servers 2016/2019 OS)located in the US, once on a monthly basis.  Our US patch windows commonly exceed 5 hours to finish patching all servers.  We also patch about 100 servers in the Asia Pacific region, once monthly, and this patch window takes 4+ hours to complete. Wondering if this community can help in justifying if this aligns with their patch window duration.  How long are your monthly patch windows taking to complete?How many servers are you patching during these windows?  Do you have a mix of virtual servers 2016/2019 OS?How much bandwidth is your pipe your servers use to get out to the internet?  Are you pre-staging (downloading the KB’s ahead of time) prior to the start of the actual patch window? 

I know this has been a topic for some time, and currently my understanding is that Automox can generate some email alerts, but we want to have more focused alerting integrated with our ITSM system.We’re currently working on hitting the API to create tickets for things likeDetecting endpoints that have not been connected for X number of days Detecting endpoints that are unmanaged and need to be assigned a policy Detecting policies that have been out of X% compliance for Y number of days Some of this can get quite complex as we have to take the X number of days logic outside Automox and therefore have a method of tracking this. For example if a bunch of new updates are released we wouldn’t want to alert immediately on a policy being out of compliance, therefore we want to have some level of delay, while still picking up issues where remediation actions may need to be taken to bring a policy back into compliance. As a managed service provider, going through dashboard to see this isn’t an

Hello, Automox users and IT professionals,I hope you're all doing well. Today, I'd like to discuss a pressing issue I've encountered with Automox while using it alongside web filtering software for managing and securing endpoints. It appears that there are compatibility challenges between Automox and certain web filtering platforms, and I'm eager to hear your insights and experiences on this matter.As an IT administrator relying on Automox for patch management and endpoint security, this tool is crucial to keeping our systems up-to-date and protected from vulnerabilities. However, since implementing web filtering software within our network, I've experienced the following issues with Automox:Restricted Access to Automox Dashboard: The web filtering software occasionally restricts access to the Automox dashboard, making it challenging to manage and monitor our endpoints efficiently.Delays in Automox Updates: Updates to the Automox platform, including patch definitions and security fixes

We have 450+ servers (mix of virtual servers 2016/2019 OS)located in the US, and our patch windows have commonly exceeded 5+ hours to complete.  We patch these on a monthly basis. Each month, we also have to manually patch about 30-70 servers manually by RDP.  How long are your monthly patch windows taking to complete? How many servers are you patching during these windows?   Do you have a mix of virtual servers 2016/2019 OS? How much bandwidth is your pipe your servers use to get out to the internet?  Are you pre-staging (downloading the KB’s ahead of time) prior to the start of the actual patch window? In a previous month, we finally found out that we should ignore Beyond_Compare and KB890830 to prevent the update from delaying other items in the manifest.  Still having long windows, regardless of the ignoring of certain apps/KB’s - but we need help to figure out if its in our environment (network, servers, internet, etc). 

I have a couple of computers stuck in bad states on the console, one in Rebooting and another in Refreshing.I have tried uninstalling the agents, but that is not helping…. When they get readded they are right back to their bad state again. Is there anything else i can do?

Hi, We’re running into an issue when some of our clients just stop communicating with Automox. I can see that the status of the agent is loaded but it fails to start. The only solution i’ve found is to remove the agent and reinstall, not ideal. has anyone else experienced this? 

Is it possible to change this UX? We are starting to roll out, and our users and reporting that this popup looks fake (like a spammy “Windows update centre” popup). Potentially if we could replace the green shield with our logo, or just remove it completely that would be better.  

In the downloaded report the policy status column is showing as  'Non-Compliant'. Where can I check this status in Automox portal. 

I’m currently testing things out on a Trial version, so it’s possible I guess that it’s causing my issue.On the Devices tab I’m check boxing a few devices, then going to Actions → Apply TagsAfter completing it I get a green box that says “1 tag is being applied to # devices. It may take a few minutes to complete.” Unfortunately it never completes the tagging though. 

Let me know which subreddits I should be keeping up with! r/sysadmin is awesome, so I’m curious what other ones are out there!

Usage question here and potentially a feature request if it’s not available.Is there a way to filter the Software page to exclude software with an ‘Impacted’ value of zero? It would be a handy way to cut down the noise in reviewing software yet to be patched. Helps identify gaps or troublesome patching areas quickly. 

Hi. We have a few software policies that run manually. If computers were offline when the policies run manually, will they automatically deploy when they become online? If not, how to make it run when they become online?

Just want to start and say that I love the new dashboard and the current widgets. Couple things.Would love to see a new dashboard widget that would show “Patches Applied” during that same similar timeframe as the Outstanding Patch Count widget. Maybe with one extra column showing the current week. Also if when you click in the Outstanding Patch Count, the number in the box when clicked would show the accurate systems behind those values, that would be a huge help for identifying the systems that need attention in those critical areas. 

With regards to the recent Microsoft security patch for Outlook, a number of our employees went ahead and updated O365 themselves and didn’t wait for Automox to install the patch. However, Automox doesn’t seem to recognize that the patch was already installed and keeps trying to install the patch and request a reboot.  Is there a setting to enable Automox to first check and see if the patch has been installed and/or the software is up to date and Automox need not patch that device?

I added a new macOS device that has an M1 pro chip.  On my Automox admin dashboard I see this message for this device under the compatibility checklist - This Mac device requires Secure Token User Permission.   I am using the latest Automox agent 1.0-35.pkg.  Is there another step I am missing to install the agent correctly?Thanks.

I am trying to deploy Automox agent on windows 10/11 clients via SmartDeploy Console. The Agent installs but not checking into Automox dashboard. I don’t see the device at all. I have the command setup with the installation of the msi as follows: msiexec.exe /i "[ApplicationsFolder]\Automox Agent\Files\Application Packs\Automox_Installer-1.42.13.msi" /qn /norestart ACESSKEY=#################What can I do to get the agent to checkin to the dashboard? 

With the move of CentOS8 to stream Rocky Linux has come out to replace it as the go to RHEL Clone.  When can we expect to see Rocky Linux as a supported OS?  Currently it detects Rocky Linux as SUSE which is weird as I would think it should detect it as CentOS or RHEL.

I’m testing the installation of an agent on a linux system (redhat 7), the system is behind a proxy...so proxy variables are in place per documentation. After I start the service, I see its connected to our proxy but it fails to perform the request (see below). Any idea why? [root@xxxxxxx amagent]# ./amagent -c2022/03/22 14:31:58 HTTP Client Starting2022/03/22 14:31:59 NeedsInstall.2022/03/22 14:31:59 No certificate found, generating new keypair and CSR2022/03/22 14:31:59 NeedsInstall.2022/03/22 14:31:59 No certificate found, generating new keypair and CSR2022/03/22 14:31:59 ERROR: client.DoInstall(): Not installing on diag thread.2022/03/22 14:31:59 Posting /install: {"access_key":"xxxxxxxxxxxxxxx","csr":"-----BEGIN CERTIFICATE REQUEST-----\nMIICdzCCAV8CAQAwIzELMAkGA1UEBhMCVVMxFDASBgNVBAoTC1BhdGNoU2ltcGxl\nMIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAw9qMmL0NCGKz46DuHpZJ\niodbRUeUxVf2P4BwBwMSIBt9ZB1rHHtw+MFo7Sn+87X953RArfroqq/u5pS9Xtqa\nU2GmGss+NyL8kiyu2Lv0bmY7aVuYYYxCJFnBBdxrFh75yWvVH

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Hey all, are you looking at working on a non-dark mode version? Sometimes working in Automox feels I’m looking into a mirror since my screen reflects everything!

Hello, I had installed the Automox Agent on some of our Windows Server vms but it shoes Not Compatiable. Any thoughts on this? 

Automox recommendations/feedback: 1 - Add “EST” or other time zones to options 2 - Device’s “next patch window” says “Unscheduled”, even though the “Associated Policies” window shows the correct next patch window (confusing - maybe change the wording) 3 - Add the ability in a policy to auto-reboot a system (wither it is pending a reboot or not) prior to applying patches in the patch window. Also, having this option to reboot again after applying patches would be a bonus. 4 - Rename the “Update Device” button to “Update Device Info” so it’s clear that that button won’t patch the device. 5 - Add a button to “Patch device now” which takes into account the policy for patch types, but ignores the schedule if you click a button to patch it immediately - make sure there is an “Are you sure” pop-up just in case. 6 - Allow multiple selections in the “Pre-patch Report” rather than just one group (so if I have multiple groups that start the next day at different times, I can see everything that

It seems that about 3 weeks ago my slack integration stopped working. I do not see an automox app in the slack directory. Whats going on and how can I get this working again?