Skip to main content
Solved

MacOS Updates not applying

  • December 27, 2021
  • 7 replies
  • 426 views
B

Happy Holidays Automoxers!

For some reason a majority of our mac endpoint are not receiving the Mac Big Sure updates to 11.6.1 or 11.6.2. Our user see the Automox System Update Notification, click now, and nothing seems to happen.

Some of our users will eventually get the Automox Reboot notification window, but when they click on it, they are logged out instead of a restart. 

When we check the activity logs, we see that our mac endpoints have had all the apps as well as as Mac OS 11.6.2 update installed. However, when we go to check the OS version, we see nothing has been updated.

We are using jamf pro, with filevault enabled, and jamf connect. 

Any advise would very much apprecaited!

 

Best answer by EricH-Automox

Hi @lamador and @Bill_Yu! 

I’m the agent PM here at Automox. Have either of you logged support cases for this issue? We are aware of some issues surrounding the agent and macOS but will need to confirm if the issue you’re seeing is related to what we are currently tracking. If you could get support cases logged and post the links here that would be awesome to help us get this ironed out :)

View original
R
NickCo
2 people like this
  • R
    rleb
  • NickCo
    NickCo
How helpful was this post to you?

7 replies

L
Forum|alt.badge.img
  • lamador
  • Rookie
  • 4 replies
  • January 19, 2022

Team, we are experiencing the same issue. Any update on this?

B
  • Bill_Yu
  • Author
  • Rookie
  • 4 replies
  • January 19, 2022

Still occuring...a few machines managed to reboot on theri own. It looks like the update gets pushed out, but the users have to manually reboot for the update to apply. Continuing to work on this issue.

E
Forum|alt.badge.img
  • EricH-Automox
  • Automox Employee
  • 2 replies
  • Answer
  • January 19, 2022

Hi @lamador and @Bill_Yu! 

I’m the agent PM here at Automox. Have either of you logged support cases for this issue? We are aware of some issues surrounding the agent and macOS but will need to confirm if the issue you’re seeing is related to what we are currently tracking. If you could get support cases logged and post the links here that would be awesome to help us get this ironed out :)

B
  • Bill_Yu
  • Author
  • Rookie
  • 4 replies
  • January 20, 2022

Hi eric,

We reached out to support and have a ticket # 23427, not sure where i would get a link for the case thought. would have an idea?

A
  • Anonymous
  • 0 replies
  • January 20, 2022

Hi, @Bill_Yu & @lamador -- like @eric.huber said, if you haven’t already done it, your best option is to get a Support ticket opened so we can track your progress as part of the larger issue. I wish I had a quick answer/fix for you, but it’s an ongoing thing that we’re aware of, and we just need as much data as possible to continue troubleshooting. Keep us posted if anything changes! 

B
  • Bill_Yu
  • Author
  • Rookie
  • 4 replies
  • January 20, 2022

Thank you Chad!

Just wanted to add one more thing. 

We are using Jamf Connect 2 and in doing some reading i found that one of documented known issues is Jamf Connect Login window may interrupt incremental mac OS updates on Mac computers with t2 chip.

Not sure if this is the culprit, just wanted to share.

 

A
  • Anonymous
  • 0 replies
  • January 20, 2022
Bill_Yu wrote:

Thank you Chad!

Just wanted to add one more thing. 

We are using Jamf Connect 2 and in doing some reading i found that one of documented known issues is Jamf Connect Login window may interrupt incremental mac OS updates on Mac computers with t2 chip.

Not sure if this is the culprit, just wanted to share.

 

 

 

B
1 person likes this
  • B
    Bill_Yu

Reply


Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings