Using Automox

Redoing this poll from February '19 to see if anything has changed in terms of which helpdesk software everyone is using. We’re using this data to help us determine which helpdesk software might be worth integrating with Automox in the future, so please let your vote be heard! Spiceworks Freshdesk Jira Service Desk ServiceNow ITSM Zendesk Connectwise Manage HappyFox Salesforce Service Cloud ServiceDesk Plus SolarWinds Service Desk Agiloft Service Desk BMC Remedy Freshservice Kace Kayako Kustomer Sysaid TeamSupport Track-It Zoho Desk 0 voters

I’m curious if anyone out there has several versions of Windows 10 throughout their enterprise? Currently we have mostly Enterprise, but have a swath of Professional machines in the wild.I ask because it’s extremely difficult to manage Microsoft Store App vulnerabilities and updates for PRO machines. 

We want the community to be a welcoming and helpful place for everyone that visits, so to ensure that things go along smoothly, we’ve established just a few community guidelines. These rules are short and sweet, and will go a long way in fostering a healthy community.Be nice - don’t call people names, imply they are stupid, or tell them to just Google the answer. Don’t spam - please don’t post any promotional content without prior approval. Worklets are reviewed - if you submit a Worklet, our team will review to ensure that the code works and is not malicious. Don’t post sensitive information, about yourself or others - this includes email addresses, API keys or other confidential company information, so as to protect yourself and others. Don’t do anything illegal - hacking, phishing, posting copyrighted information, posting malicious links, etc. are all forbidden.If you have any concerns regarding moderation, please reach out to @Brittany or @ChadMc, and we’ll take a look.Thanks for m

It worked! Okay, there’s still a lot of dust and yes it’s a white background (which we may update), but overall, what’s your feedback? Keep in mind we still haven’t dumped tons of content or enabled a lot of the “fun” stuff - just trying to get all the technical stuff worked out first. Speaking of....there’s a chance or two for hiccups this weekend, obviously. If you see any, please let us know - you can either DM me or @Brittany, or email us at community@automox.com.  

This API script will delete multiple users from an organization based on the users’ email address. It will then log the successes and failures in a location you specify. Just set the following: $apiKey = 'YOUR_API_KEY' - in your console, click on the three dots in the upper right, select KEYS, then copy your API key. Note that the API key is per admin user, so you and another admin in your console will have different API keys. $orgID = 'YOUR_ORG_ID' - put your Org ID which can be found by looking at the URL from any Automox page and selecting the value after the “?o=”: [https://console.automox.com/device-detail?s=99999&o=1234 ]. In this example the Org ID is 1234. $logPath - set where you want the logs saved $toDelete - set your list of users you want deleted by their email addresses ### Replace the variables in this block with your Org ID & API key ### $orgID = 'YOUR_ORG_ID' $apiKey = 'YOUR_API_KEY' # Modify log path as desired $logPath = 'C:\Temp\' # List of users identifi

Happy Monday, y’all…Chad here. Now that I’ve gotten that oxymoron out of the way, I just wanted to remind everyone that the current Community is going read-only tomorrow morning. You’ll no longer be able to post or comment, but you’ll still be able to search for past threads, answers, etc. If you have any questions you can always email me or hmu over on the Community Slack. Stay tuned! 🤘 🤞

How do I scan for new devices that should have the agent installed? Thank you!

Anyone have a worklet or policy to suppress the windows 11 upgrade notification?

We have recently been re-imaging devices so they are Whitegloved with Intune, instead of the legacy USB custom WIM image. This means we have duplicate devices appearing in Automox, is there any way to automate the removal of dormant devices from Intune with Automox?

Hey Folks We are using Automox in our company now and just wondering how to do the following: I am using a community worklet “uninstall specific app using version” I’ve added the name and version of of app to uninstall There is an uninstallation file i can use if need be Now when we try to manually uninstall it using PC directly, it is requiring console password With the community worklet, the worklet is erroring out because of the password missing in the context of the worklet So What is the method to include the password in the worklet when trying to uninstall an application? Do we need to insert the password in remediation code? or evaluation code? Sorry we are newbie with using Automox and some help would be much appreciated.

Ask us anything – beyond just using the Automox patching and endpoint hardening platform. Our experts have answers to help you navigate best practices on securing your hybrid workforce and more. Register here for Office Hours on November 4th at 2pm ET. The giveaway is back, you’ll have to join live for a chance to win! Be sure to submit your questions during registration. See you there!

I am old-school and tell my (Windows 10 Enterprise) PC to shutdown every night, however, I don’t think it does which leads to automox nagging me about restarting my machine and then eventually forcing a reboot. Has anyone come across this before? I have tried turning off fast-boot and using the command “shutdown.exe /s /f /t 0” but it still seems like it’s sleeping instead of shutting down properly, has anyone any ideas what else I can try?

Hello Community! Next week we will begin a phased upgrade rollout of Agent 33. The new release is available now for manual installations. This release includes two changes, both for Mac devices only: Fix for an intermittent issue that caused Mac user devices to unexpectedly reboot after a deferral. The Automox Agent can now apply macOS updates on Apple Silicon (i.e. M1) devices. Note: for M1 support, the Agent will create a local service account on Apple Silicon devices only. Please see this page for additional details. The agent will automatically update to the latest release across your endpoints. If you have any questions or wish to delay the Automox agent from automatically updating in your organization, please let Automox Support know at support@automox.com.

Hi Automox Community, I was wondering if anyone is running Automox with Oracle Linux boxes. We have tried some and the agent never gets past initialization stage. -c in console indicates that it runs through sever get commands and seemingly just starts over. Has anyone else encountered this issue and possibly can give me advice on resolution and troubleshooting? Running on Oracle Linux 8 VM, Thanks, Dan

I’m looking to search for a device name by using like or contains. I’ve found that using name=PartialName* I can put a * a the end of the term and it works. Using a * at the front of the term results in an error 400. $FullURI = "https://console.automox.com/api/servers?name=partialname*&o=$orgID" This page talks about advanced filters for HostName and “like_any” or “not_like_any” but there is no info on where to include that or how the spacing work on the URI if that’s where it goes. It also mentions “display-name” and “contains” or “does-not-contain” with the same issue. Where do these filters go? The body?

Happy Friday, everybody. We’re all extremely excited to announce our new integration partnership with Splunk! In short, the add-on(s) will allow data from Automox to be ingested & displayed on a dashboard in Splunk (Enterprise or Cloud). By using a combination of the Technology Add-On and the Dashboard for Splunk, users will be able to visualize and search across the data imported from Automox. Personally, I think it’s awesome to partner with a SIEM solution like Splunk! Some key benefits include:  Faster Data-Driven Decisions: Triage events faster with access to merged contextual data with Splunk data sources. Cross-Team Visibility: View a single source of truth for quick operational and security decisions. Customizable Alerts, Reports, and Visualizations: Uncover device patterns and trends with enriched data insights and viewing capabilities.    Documentation from our Support team can be found here, and includes how-to’s for installation, configuration, troubleshooting, and more.

Curious to see how many different policies and groups everyone has setup in their console - also include how many endpoints those cover!

Hi All, I have a question about setting up a run book with possible mutiple stages. Is it possible to chain dependent policies? For example I want to do the following as a single workflow: 1 - Run Worklet, if it unsuccessfull - STOP send notification 1, if it successful, CONTINUE 2 - Run Policy, if it unsuccessfull - STOP send notification 2, if it successful, CONTINUE 3 - Run Another Worklet

Would be great if Windows, macOS, and Linux could all serve dialog prompts / pop-ups to users when Automox patch policies are running. Even something baked into Linux that we could tap into such as “notify-send” would suffice here. I’m sure we could create a script to do this but I feel like having to script something and create a patch policy is sort of counterintuitive.

So say you schedule something for the 5th Saturday of a month and there is no 5th Saturday of the month. Does the policy just kick off on the 4th Saturday then?

Right now, we can edit device tags, but in order to keep from overwriting current valuable device tags, we need run a GET command, save all device tag content into an array, and then execute a PUT command to write an entirely new batch of tags. It would be way easier if we could just run a PATCH command as an additive operation add more new tags. This is a particular pain point when we have scripts creating from-scratch tags for devices that end up overwriting valuable manually-created tags that some of our technicians have added for their own records.

I’m having a problem in one of my saved Policy’s. I enabled Device Targeting and added an Attribute, Condition and Option and saved successfully. But now I can’t clear all those values and turn off the Device Targeting. When I clear those values, turn off the Device Targeting and attempt to Save I get this error message: Error: Device filters must have a “field” key. Device filters must have a “op” key. Device filters must have a “value” key Additionally, I didn’t like the idea of giving end users too much time to defer reboots so I changed the hours of the Deferral Settings from 1, 4 and 8 to 1, 2 and 4. After speaking with my manager we agreed that some of our positions will need to defer 8 hours. So I set them back to 1,4 and 8 and Save but when I open the policy again they are back to 1, 2 and 4. Any suggestions?

I assume this has been asked before but the only reference I could find was about the planned dynamic groups feature. I’m new to this product so maybe I’m missing something. Are there plans to allow a device to be a member of more than one group? From an outsider standpoint it seems relatively easy but I assume there is more to it. Thanks for your insights Ron

Hi All, want to see what I’m doing wrong here… trying to follow the example here https://developer.automox.com/openapi/axconsole/operation/issueDeviceCommand/, to issue a command to a server so it can remediate itself, I want to do it one server at a time so it doesn’t take everyone down at once… I’m trying to use the command type “policy_{policy_id}_remediate”  so here is how I’m calling it through curl  curl -X POST‘https://console.automox.com/api/servers/{server_id}/queues?o={org_id}’-H ‘Authorization: Bearer {api_key}’-H ‘Content-Type: application/json’-d '{“command_type_name”: “policy_{policy_id}_remediate”  }’  I keep getting a {“errors”:[“The selected command type name is invalid.”]} error message…  am I calling it right? or is that for something else?  thanks,Alan