Hello!

I’m trying to make it so that a user in a single Organization can use a Custom Role I have created.  So far this is proving difficult, as the distinction between whatever “Account” level and “Global” level is is about as clear as mud.  The descriptions of them are the same.  The best I could muster was a user who had the role assigned shown via Organizations, but if you looked under Roles & Permissions the role had 0 users assigned.

I had a conversation with someone who used 3 terms (Account/Zone/Organization) to refer to Organization.  And also “Account” referring to… something else.

I guess my 2nd question is… what is an Account in terms of Roles & Permissions Account/Global?

3rd… what else is “Account?”

More confusing is, as a Global Administrator, I can see users defined in 2 places.  With my custom role assigned to nothing, I can see the user in question at a Global level “unassigned” but not present within the Organization I want them to be in with the custom role.

This is great functionality, implemented kind of badly. :(

Cheers,
Mark