Product Updates

Bug Fixes Fixed an issue when executing a batch “Scan” or “Reboot” action from the Devices page where a large number of API calls to the server queues causes controller timeouts. Fixed an issue in the System Management page where the Execute Now action encounters a gateway timeout and there is an uncaught TypeError in the console tab of the browser. Fixed an issue where the manual execution of a policy with a large number of devices times out in the HTTP request. Fixed an issue where the Patch Now function from the software page times out for a large number of devices. https://support.automox.com/help/archive-2017-2018-2019

Last night, reports were received of intermittent connectivity between agents and console. At this time, the main cause of the outage has been resolved. However, part of the fix caused orphaned entries in agent command queues which can result in some of the following symptoms: Agents can appear in the console as disconnected Agents can appear in the console as perpetually scanning Agents can appear in the console as perpetually updating We are currently working on clearing these up and will provide additional updates as things progress. Once normal functionality has been restored we will begin working on generating an Incident Report (RCA). If you would like to obtain a copy of the Incident Report or have any additional questions or concerns please email support@automox.com.

We are excited to inform you that the next version of the Automox Agent will be released this week. This release will add the following features and fixes: Support for MacOS 10.15 Catalina Increased consistency of Patch Notifications on Windows Resolved bug which added extra whitespace to Patch Notifications on Windows Improved Error Logging for failed agent commands. The agent release is tentatively scheduled for Wednesday 10/09/2019 barring any issues. This date could potentially move back a couple days if any issues are encountered in our final rounds of testing.

Enhancements Notarized the macOS installer package for 10.15. Bugs End User Notification was not appearing in user sessions. Surround installation URL with quotes to support mac OS 10.15.x (Catalina) OSX 15: Beta OS updates not returning in GetSoftware. OSX 15: Notifications weren’t displaying. White space was appearing Under Notification Window. Agent command failures were not properly reported if script exits with non-zero. Agent Log and associated CQ response only showed “Exit Status xx” instead of the stderr output previously displayed. Notification related error in agent log (Invalid Session ID). https://support.automox.com/help/archive-2017-2018-2019

Bug Fixes: Content fix on billing page Enhancements: Removed white background for grey text and replaced with black background for readability https://support.automox.com/help/archive-2017-2018-2019

Bug Fixes: Fixed an issue with Zoom on MacOS for 3rd party patching beta program Fixed an issue where notification box was reverting back to default text https://support.automox.com/help/archive-2017-2018-2019

Automox is planning a maintenance window targeted for Friday, September 27th, at approximately 3:00 PM MT / 9:00 PM UTC. We will be using this window to update our production infrastructure to the latest and greatest and expect the efforts to last about 6 hours. During this time, users can expect degraded performance and short periods of planned downtime. If there are any questions or concerns, please feel free to email support@automox.com.

Bug Fixes: Pending Patch Counts corrected for some instances where multiple policies connected to a device showed incorrect value Added agent recovery capability when auto-upgrade of the fails on Windows devices https://support.automox.com/help/archive-2017-2018-2019

Enhancements: Updated checkout process to better support card security, international billing, and Strong Customer Authentication (SCA). https://support.automox.com/help/archive-2017-2018-2019

Bug Fixes Resolved an issue where the manual execution of a policy with a large number of devices times out in the HTTP request. Resolved the issue where the Group editor was not saving the disable OS patch setting value. Resolved an issue where executing a policy manually would error if there was one or more disconnected devices. https://support.automox.com/help/archive-2017-2018-2019 Note: we’re changing our release numbering system to a date-based one, to make releases easier to keep track of.

Enhancements Updated Favicon for Dark Mode Error message clean up Email sorting now available on user settings page Bug Fixes Fixed an issue so that Device Page buttons scale Fixed an issue with filter buttons functionality on Devices Page https://support.automox.com/en/articles/3291390-hancock-5-release-notes-front-end-enhancements-and-bug-fixes

Bug Fixes: Graceful error handling for policy deferral settings Fixed an error so that column expands when browser width changes Enhancements: Updated character limit on custom policy notification page for Mac and Windows Added pagination to Pre-Patch and Non-Compliant reports System performance improvements https://support.automox.com/en/articles/3279629-hancock-4-release-notes