Automox Q&A

Once? Twice? Three times a lady… oh wait, that’s a song. Seriously though, how many times and for how long do you let users defer updates? Are they generally happy with your policies or do they complain about getting interrupted still?

Our designer @todd.may has come up with some badge designs for us to try out. I’ve uploaded a couple to the badges page, namely the Autobiographer and Bug Finder badges. Let me know what you think of them in action: https://community.automox.com/badges

We’re looking into improving our change management processes and would like to treat our Automox configuration as code so we can use standard Git workflows for change management. We believe this to be a natural extension as worklets are already code and what we most need to control. Have others set up a configuration as code pipeline for Automox? Is there an API to configure worklets I’m missing in the documentation?

Good morning, Is there a way to enable Automox to restart services in a particular order on a server?

Has anyone created a policy specifically for patching MS SQL servers?

Better reporting? Improved error handling? Anything else that would make writing worklets easier? P.S. if you want to learn more about worklets I’m doing a webinar this Thursday: automox.com Automox | Leveraging the Power of Automox Worklets™ Join Nic Tolstoshev, Automox Alive community manager, to learn the ins and outs of Automox Worklets™.

I am wondering how other admins have configured Office 365 update policies. The issue I am working to resolve is having Office 365 applications all of a sudden close without warning. I have a “Patch All Except” policy that excludes Office 365 updates that is scheduled at 12:35 PM I have a “Advanced Policy” that patches Office 365 updates that is scheduled at 3:30 PM with end user notifications enabled Officer365%20Patches1209×703 35 KB Office365UpdatePolicy2235×1947 245 KB I have the “Reboot Notification” Worklet enabled and scheduled for 3:50 PM (shoutout to @awhitman for this super dope worklet!) Any recommendations to improve this? The last thing I want is an end user freaking out and smashing their 💻 because they didn’t save their Word or Excel document when Office 365 decides to update.

BleepingComputer Windows 10 KB4524147 Update May Cause Boot and Printing Issues Windows 10 1903 users have started reporting boot, printing, and Start Menu issues after installing the KB4524147 cumulative update that go away once the update is uninstalled. Microsoft has not acknowledged any of these issues as of yet, but the... Here’s the support article on rolling back patches should any of your endpoints need it: https://support.automox.com/help/how-to-rollback-an-installed-patch-on-devices

Hi All, Im struggling abit to get a worklet working correctly for both mac and windows. No need for applying a licence as all users are individually licenced upon login. Can any one share your wisdom with this one? spent the last few hours on forums and seems like an easy one for jamf and munki but not here. Thanks

Here’s the rundown of all the latest patches: automox.com October 2019 Patch Tuesday Index For the latest Patch Updates from Microsoft and third-party vendors, read our October 2019 Patch Tuesday index consisting of live updates throughout the day. Make sure to attend the Patch Tuesday webinar for more info! automox.com Webinar: Automating Patch Tuesday: October 2019 Join Richard Melick, Automox’s Technology Raconteur, for a review of October's Microsoft Patch Tuesday security patches and learn tips for automatically protecting your infrastructure from these vulnerabilities.

If you’d like your worklets (and other agent commands) to execute from a different location, here’s how you do that: https://support.automox.com/help/automox-agent-requirements The most common reason you’d use this is if your endpoint security is blocking the default execution location for the agent.

We have exciting news! Automox is thrilled to be featured in the Fall 2019 G2 Patch Management Report as a “High Performer”. This is based on customer reviews, so we’re really proud of this one! We won fastest implementation, most implementable, and easiest to do business with. Check out the full report and in our press release blog and on our new webpage!

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I was curious what other agents/management tools you are using with Automox. We are using Symantec SEP (not by choice, forced from above) and Goverlan for remote support but was curious what the rest of yall are using.

Hello, What’s your approach to deleting inactive/long gone endpoints? Want to ensure reporting is accurate and licensing is in good standing.

I’m sure most of you are mainly Windows, but lots of places have the odd Mac for their creative or C-level types. Which of you are patching Linux or Mac in addition to Windows?

Hi. I was wondering if anyone is using automox with Intune to deploy patches or using the WSUS integration?

This article from Tom made a big impact on my thinking around automation of tasks: https://queue.acm.org/detail.cfm?id=3197520&fbclid=IwAR0gQLbZTLqW50MRaJKfE5vo6ipxln5dfndHVsm5Cl-Q6cKcqfi5WZOBhFk He makes the point that writing code is only one step in the process. First comes documenting all of your manual tasks, and making improvements in your documented process. Once that’s in place, you can start writing code to complete the task. Where are you in your automation journey? Is every task you do at least documented and do you follow the documentation for consistency and to avoid errors?

I’ve worked at Webroot and am a big fan of their AV. What do you guys use for your endpoint security and/or antivirus?

How difficult would it be to create a worklet to force a password reset on Windows 10 Pro PCs?

In my case I heard about it from my good friend @Richard, who I met through the Spiceworks community and then worked with at Webroot. He told me about this great startup in Boulder, then later told me he’d joined them. How’d you hear about us?

We’re getting ready to take the community out of beta and preparing a press release to let the world know about the Automox community. As part of the press release we’d like a quote from an Automox customer talking about how the community is useful, especially when it comes to the Worklets section. If you’d like to cash in your 15 minutes of fame and be quoted in the press release, please send me a PM or email me at nic.tolstoshev@automox.com!

ZDNet COBOL turns 60: Why it will outlive us all | ZDNet In the beginning, there was machine languages and assembler. Neither was easy to use, but then along came COBOL, and everything changed. An interesting article on ZDNet about the history of COBOL and why it may very well outlive us all. Micro Focus, the company maintaining COBOL, has a campaign to move COBOL apps to the cloud!

I’m hoping someone has already dealt with this. Trying to push an install with Automox to several laptops at once. My issue is with the install location. Some programs are made to use AppData as an install path. It avoids admin privs and I believe makes it easier for users to customize their environment variables around the program. Well, when Automox pushes stuff, it doesn’t seem to care so much who is logged in, so people with limited privs wouldn’t see it post-install. Can someone clarify or even better, if you’ve come across this, post your story?

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