Remote Control Feature Issues

  • 6 April 2023
  • 3 replies
  • 245 views

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We have been playing around with the remote control feature in Automox but have noticed some stability issues where it will disconnect the remote session once or a couple of times before the remote session is finally stable and doesn’t disconnect. We do not have any firewall configuration that would cause an issue with this and the people we have supported tend to have good connection, many of them being on prem. Has anyone else run into similar issues?


3 replies

Hello Julio,

Sorry for the delay in response, Are you still facing issues with the connection?

 

Regards,
Sanober

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Yes, possibly thinking it could be network related. Are there any ports or firewall modifications that are recommended for the remote control function to work properly?

Hello Julio,

Here is a list of the firewall and ports that should be whitelisted.

 

https://help.automox.com/hc/en-us/articles/5352219184020-Agent-Firewall-Allowlisting-Rules

 

Regards,

Sanober

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