We’re cutting over our sites to Vonage. The system looks good, has Teams integrations, blah blah blah… I don’t really care. The transition from one system to the next is a freaking nightmare.
It’s 2021. Why are phone systems this overly complicated? I literally just want a thingy that peeps can pick up and talk to other peeps and maybe see if those peeps are currently busy or not. BUT NOPE, you need 5987598723487 features and janky groups. Nothing can be simple. We can’t just name things with terms or words that make sense but rather lets call basic groups things like HUNT GROUPS. Because yes, when I think of a sequential phone tree style group I would never call it a phone tree or sequential something or another… I call that a HUNT group.
Yea, I know HUNT groups aren’t new but jesus. Who names this crap and why haven’t phone systems become less complex with time?