Hi Guys, i would like to know how often the Automox agent connect to the cloud? i have a tenant with 383 machines installed, 65 right now are in disconnected state, from weeks to more than 6 months.
Probably some of them were rebuilded but not all of them, so why could they appear as disconnected? i see some of those “disconnected” machines online in other systems that we have.
Also i see some machines with the agent installed, disconnected, and the “Automox Agent” service disappeared, I had to uninstall the agent from one “disconnected” machine today, re-install resolve the issue, the service re-appear and machine is online again in the Automox console.
So, second question why a Machine with agent installed, that appear “Disconnected in the cloud console, lost the Automox Agent” service? is that normal, that happend to anybody before?
Thanks for any help. just trying to figure out why online machines are “disconnected” and Automox Agent service disappeared.