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Constant rebooting Device Status

  • March 18, 2021
  • 2 replies
  • 479 views
A

In Automox for an hour, this computer has bee saying rebooting for the device status. I know this is not the case because I at the physical machine for testing and it is not rebooting. I rebooted the machine multiple times manually and the status is not updating on Automox. Anyone else ran into this issue?

    2 replies

    R
    • RomanBones
    • Rookie
    • March 18, 2021

    When it happens to me, if physically rebooting the machine a couple times doesn’t fix, you’ll have to contact support to reset the client from their side. I was told at one point that they were putting in an auto-reset after 24 hours but I haven’t been able to verify that. I see this most often when a machine goes offline in the middle of an Automox process, at least that’s my belief of the cause.

    A

    Thanks for the reply. It seems like it is having a mind of its own. I feel the client is disconnected and the commands I am pushing are not reaching it. I have seen that If I reboot the computer or manually check for updates on the computer, Automox updates in the process of where the physical computer is currently.

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