Hi Team,
I am having issue while trying to remote connect to user's computer. When I click on Remote Control from Device Page, it starts initializing and ask prompt to user. User accepted the prompt, and it connected but within a second, it just disconnected.
Then I click on Reconnect button on top and it establish connection and get sudden message says - “Unauthorized to start a Remote-Control Session”
I did try to scan computer and also restart computer manually but still having a same issue while attempting to remote control.
I read few Automox article and found below information.
Authorization failed
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Org does not have an Account ID (That means the organization was not migrated to Global Zone Management)
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Your role does not have permission to use Remote Control
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JWT minting service might be down
However, I am still not able to understand the cause. I have also check
Firewall link: https://help.automox.com/hc/en-us/articles/5352219184020-Agent-Firewall-Allowlisting-Rules
Remote control was working fine while we were on trial period but it’s not working now. Please assist me on how to fix it. I have created a support ticket on this as well but no success.
Please assist me on it.
Regards,
Savita