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Required software worklet failing

CallmePH
May 15, 2024 at 7:31 pm UTC
#Worklets

Using the built in worklet(required software)  to deploy our required software but it is now failing every install. Proper named .msi uploaded in payload etc. Here is the code and any insight would be awesome. thanks!

 

1 line
exit (Start-Process -FilePath 'msiexec.exe' -ArgumentList ('/qn', '/i', '"Win-Full-8_3_x64.msi"') -Wait -Passthru).ExitCode

 

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Replies (6)

CallmePHMay 15, 2024
#1

Usually the only error output is

1 line
Failed to install software:

Today though we did get the following

7 lines
Failed to install software: Exception calling "DownloadFile" with "2" argument(s): "The remote name could not be resolved: 
'command-storage-cdn.prod.automox.com'"
At C:\Program Files (x86)\Automox\execDir158658023\execcmd519076378.ps1:12 char:1
+ $web.DownloadFile('https://command-storage-cdn.prod.automox.com/a3ccd ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : NotSpecified: (:) [], MethodInvocationException
    + FullyQualifiedErrorId : WebException

 

KyleG-AutomoxMay 15, 2024
#2

Hey CallmePH!

 

Based on the output I don’t believe the installer code is the problem. It looks like the error you’re getting is the device is unable to reach our servers to download the package file from it, which is why you’re seeing this in the output:

 

2 lines
"The remote name could not be resolved: 
'command-storage-cdn.prod.automox.com'"

 

My suggestion would be to review our Firewall documentation provided here and ensure Automox can successfully communicate with your devices. Specifically, you want to ensure http://automox-policy-files.s3.us-west-2.amazonaws.com/ is not being blocked by your Firewall, VPN, or Proxy rules.

 

If you continue to have issues, please submit a ticket to help.automox.com and our Support team can help you troubleshoot further!

 

Thank you,

Kyle Gregg

CallmePHMay 15, 2024
#3

Would there have been a wider spread issue with other deployments though? We have several required software worklets going and all install, on the same machines this one fails.

KyleG-AutomoxMay 15, 2024
#4

Would there have been a wider spread issue with other deployments though? We have several required software worklets going and all install, on the same machines this one fails.

In some cases no, it could be unique to a device for a number of reasons. For example, a device could be in a specific security group that most devices aren’t apart of so it would fail based on the rules of said group.

One thing you can try is open a Wireshark session, run the Worklet, and check for any of the URLs in the results. This should give you an indication at which part of the Worklet is failing.

CallmePHMay 15, 2024
#5

Will give it a run and see what I can find out. Thanks!

CallmePHMay 15, 2024
#6

If the firewall route is the answer we use,  does it need to be command-storage-cdn.prod.automox.com  or automox-policy-files.s3.us-west-2.amazonaws.com, or both?

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