Update: Intermittent Connectivity Issues

Last night, reports were received of intermittent connectivity between agents and console. At this time, the main cause of the outage has been resolved. However, part of the fix caused orphaned entries in agent command queues which can result in some of the following symptoms:

  • Agents can appear in the console as disconnected
  • Agents can appear in the console as perpetually scanning
  • Agents can appear in the console as perpetually updating

We are currently working on clearing these up and will provide additional updates as things progress. Once normal functionality has been restored we will begin working on generating an Incident Report (RCA). If you would like to obtain a copy of the Incident Report or have any additional questions or concerns please email support@automox.com.

We wanted to touch base and let you know that the Intermittent Connectivity Issues experienced over the past 24 hours have been resolved. We understand the frustration that can arise from these situations and apologize for any inconvenience caused as a result. If you have any questions or concerns, or if there is anything that we can assist with, please don’t hesitate to reach out to support@automox.com.