Automox Support Information

Contacting an Automox Support is simple and expedient. A Support Engineer will respond typically within an hour during business hours of 6am to 6pm mountain time Monday through Friday

Please send an email to support@automox.com with a description of your issue.

We also have a very engaged community, feel free to post a new topic here

Nic,

Im hoping your message is true but i submitted a ticket yesterday and no one from support contacted me. Also, your chat support is always responding by BOT. I like your product but please ask your support to respond and assist us.

Ulyssis

Sorry about that - let me check and see what’s going on with your ticket. Did you get a case number when you submitted the ticket?

I spoke with support and they did respond to your ticket yesterday. The email would have come from support@automox.com - is that whitelisted in your spam filter?

@Nic,

Yes it is whitelisted and No, i didn’t received any response.

U

Ok I’m gonna try sending you an email from an automox.com email address to you. Let me know if that gets to you!

For those following along at home, we were able to get email communication re-established between @uapilado and our support team.

Any plans to have web portal for support?

1 Like