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Does the device need to be on the local network to patch?

  • 19 September 2022
  • 2 replies
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Hello Everyone. I remember asking this question before we purchased automox and I think the answer was no, but I wanted to confirm. I have a company laptop at home with automox installed and a desktop in the office that i log on too. Last week my dekstop in the office asked me to reboot to update, but my laptop at home did not. They are both part of the same policy. I’m not sure where to look to make sure.

 

Thank you, newbie to the service.

 

MIKE

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Best answer by KyleG-Automox 20 September 2022, 15:41

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Hey Mikesid,

 

Automox does not require a device to be on a local network to patch. Instead we only require an internet connection to be able to do so.

If you’re having issues patching outside of your local network I would check your Firewall, EPP, and VPN (if you use one) rules to ensure Automox can properly communicate with the Automox Console.

https://help.automox.com/hc/en-us/articles/5352197953300

https://help.automox.com/hc/en-us/articles/5352219184020-Agent-Firewall-Allowlisting-Rules

https://help.automox.com/hc/en-us/articles/5352186671252-Globally-Trust-listing-Automox-Through-EPP-Application-Control

If you require further assistance, please submit a ticket to support@automox.com

 

Thank you.

 

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Thank you very much for the info. 

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